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Certified Center of Excellence

West Lafayette, Ind. — April 13, 2009

Become a certified manager from Center for Customer Driven Quality at:

Purdue University

Purdue Research Park

3000 Kent Avenue

West Lafayette, Indiana 47906

BenchmarkPortal | Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports

Course Dates:

May 12-15, 2009 — Chicago, IL Plus tour of AMA Call Center Register Now

June 16-19, 2009 — Minneapolis, MN plus tour of GE Call Center Register Now

July 21-24, 2009 — Seattle, Community Health Plan of Washington Register Now

September 15-18, 2009 — Chicago, IL Plus tour of Bankers Life and Casualty Call Center

October 06-09, 2009 — Memphis, TN

October 13-16, 2009 — Los Angeles, plus tour at the Bosley Call Center

November 03-06, 2009 — Atlanta, GA Plus tour of State call center

December 01-04, 2009 — Phoenix, AZ

http://www.thecollegeofcallcenterexcellence.com

The course includes both lectures and case studies, which were developed by Dr. Jon Anton, Director of Research at Purdue, internationally recognized as a leader in Call Center Management. Class size allows one-on-one interaction with the instructors and enables managers and agents to network effectively with colleagues and industry peers. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help better manage the call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).

We provide complete course documentation for each attendee. As a participant one will receive a comprehensive workbook with over 100 pages and a sample case study – a document for easy reference when applying new skills at work.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and Consulting. We believe this experience sets The College of Call Center Excellence apart. For managers looking to elevate the performance of their own skills and insights on a wide range of subjects there is no better program of courses.

Notes: Dress is business casual. A complimentary breakfast and lunch are provided.

For More Information:

In-person course information: 805.465.7201 extension 0

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