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Short video outlining the benefits of virtualized work and cloud computing for customer service. On average companies save 000 per year, 3000kg of CO2 emmission and 160 hours of lost commute time per employee that works remotely (at home). To ensure success the technology must support the organization with all the tools and reporting to ensure customer service levels are maintained. It is here now, hence there is a better way.
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Outrigger Hotels experience using the Echopass Sofware as a Service Contact Center. Cut costs, improved customer service, helped agents do their jobs.