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SAN JOSE, CA; MOUNTAIN VIEW, CA — July 1, 2005

Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC: EGAN.OB), provider of the industry?s top-rated* software suite for eService, today announced that Aspect has validated eGain? Mail, an integral part of eGain Service? version 7, on Aspect® Uniphi Suite version 6.1, the latest release of Aspect?s applications convergence platform for contact centers. Customers can use eGain?s solution in an Aspect Uniphi Suite environment to integrate e-mail-based customer care into their contact centers.

?Contact centers using eGain Mail with Aspect Uniphi Suite can provide a consistent quality of customer service across e-mail, voice, Web and other Aspect-supported communication channels, ? said Brian Gentile, senior vice president and chief marketing officer at Aspect. ?Open standards-based solutions, such as these products from Aspect and eGain, offer businesses flexibility by enabling them to add multichannel capabilities to improve their customer interactions.?

?Our combined technologies can help companies differentiate themselves with the ability to respond promptly and professionally to customer inquiries, every time?regardless of media channel,? said Ashu Roy, chief executive officer of eGain. ?eGain Mail and Aspect Uniphi Suite together produce a blended multichannel environment that ensures all communications are routed to the agents most appropriately skilled to resolve them satisfactorily.?

Aspect Uniphi Suite provides businesses with the tools for managing multiple channels of customer communications in an integrated, more effective, less-labor intensive manner. The software offers the flexibility and functionality of ACD, CTI and IVR applications on a single, centrally administered, switch-agnostic platform.

eGain Mail helps companies manage large volumes of customer communications swiftly and effectively by automatically acknowledging and responding to e-mails received and recommending optimal answers for agents to use in replying to customer inquiries.

The integration of Aspect Uniphi Suite and eGain Mail is based on industry-standard Web Services interfaces supported by both Aspect and eGain. The integration allows multichannel agents using Aspect Uniphi Suite to access eGain?s centralized knowledge base and offers easy-to-use administrative features.

About eGain Communications

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

eGain Service? 7, the company?s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company?s offices: United States: 800-821-4358; London: 1753-464646.

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect’s global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company’s leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull?s eye report on customer service

eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Contacts:

Jennifer Stroud????

Aspect Communications????

(615) 221-6842????????????????

jennifer.stroud@aspect.com

Karen Thrash

eGain Communications Corp.

(650) 230-7528 ????

pr@egain.com

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