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Chicago, Ill. — January 4, 2010

American Mattress, Chicago’s leading mattress retailer, recently announced their decision to partner with Answer Center America (ACA) for inbound call center support. Increasing sales and product orders prompted American Mattress to increase customer service capabilities. Answer Center America, a Chicago-based boutique call center, will now manage calls involving order taking and product concerns.

ACA agents will be trained to manage customer concerns and handle order taking via phone and web chat. In addition to agent support, ACA will integrate Web chat and click-to-call software capabilities through American Mattress’ Web site, www.americanmattress.com. The Web site offers interactive features including an online shopping cart, store locater, weekly coupons, deal saver calculator and ongoing contests to win a FREE mattress.

“Answer Center America was our number one choice for call center solutions in the Chicago metropolitan area,” says Robert Taglianetti, director of marketing for American Mattress. “We’re pleased to work with a Chicago call center and give back to local Chicago business.”

In partnership with ACA, American Mattress will offer after hours support to customers, in addition to bilingual support to Spanish speaking individuals. To provide a consistent message, ACA will work with American Mattress to create scripts and training procedures customized for their customer’s individual needs. As with all clients, ACA provides real-time call data and call recordings through their proprietary software, ATLANTIS.

“Answer Center America has given us a cost-saving solution to accommodate the increase in phone and web orders, without reducing the quality and level of attention we strive for,” says Robert Taglianetti. “We now offer a no hassle purchase process and the ultimate customer convenience experience.”

Answer Center America and American Mattress look forward to their new partnership and the opportunity to provide customers with multiple lines of customer support. As two family-owned and operated companies in the Chicago Metropolitan Area, ACA and American Mattress understand the importance of first-rate customer service on every call, every time.

About Answer Center America Inc.

Based in Chicago, Ill., Answer Center America, Inc. is an experienced partner in providing seamless call center and answering solutions. Founded in 1995 by Janet Livingston, ACA has proven itself as an industry leader through cutting-edge technology, unwavering customer service, and customized services. For additional information, please visit www.goacanow.com

About American Mattress

American Mattress is a family-owned and operated provider of mattresses, headboards/footboards, bedroom furniture, bedding, linens and futons. Their stores are located throughout Illinois, Indiana and Wisconsin. They are known to beat any competitor’s price and guarantee 30-day comfort. For more information, visit www.americanmattress.com.

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