Compare Call Center Software

AgentWatch is windows-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. AgentWatch features several web-based modules that provide precise queue details and statistics by hunt group. Supervisors can view all agent activity (inbound, outbound and internal) directly from their web browser. The cradle-to-grave reporting tool serves call centers with insightful guidance to improve customer service by reviewing how calls are handled.
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