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Call Center Outsourcing Fosters Business Growth

Five 9 is a call center management software all set to be used in the virtual or cloud platform for its fine operational capabilities. The software has plenty of user friendly features; making it a useful tool to function in the customer care services. Its innovative features make it suitable for agents to carry out different functions in the outbound and inbound call centers, contact centers and others to function in a convenient manner.

It is Five 9 that has come up with innovative solutions especially marked for delivering excellent performance without any further rise in cost. The virtual software has been designed to serve various aspects of call center operations including customer care, technical support, collections, data recovery, telemarketing and lead generation. It includes predictive dialing and auto dialing features that further simplifies the entire process. Some other features offered include campaign management, voice over internet protocol or VoIP, DNC compliance, ACD and skills based routing.

Many outbound call centre service providers are now looking forward to own this product in their arsenal as it is capable of offering comprehensive campaign management. Another important feature that is predictive dialing plays a leading role in boosting both profitability and productivity. This software also ensures that the cost per lead is reduced to a great extent and that too without building any negative impact on the lead.

Technical or tech support is another aspect of the call center industry. Here, technical issues regarding diverse products or services can be easily resolved over the telephone. Some of the benefits that technical support service providers can reap include increased first call resolution rates, improved customer satisfaction and shorter average handling time. This virtual call center tool is even capable of delivering improved customer satisfaction and loyalty.

The new software tool invented can also be used by the inbound customer service providers. In fact, using Five 9 virtual call center application can help operators to manage all the incoming calls from the customers as effectively as possible. With Five 9’s innovative customer service solutions, a customer service provider can enjoy greater productivity and profitability for a long time.

Call centers engaged in offering debt collection services can enjoy this unique technology as well. This tool is known for eliminating the hassles of high cost that is normally incurred for safeguarding the age old hardware based dialing system. As a result, the service providers can focus on their work. Some of the advantages that Five 9 and debt collection recovery software brings forth are reduction in the infrastructure costs, speedy communication with the debtors and rise in the recovery rates.

Today, the call center companies have every reason to rejoice. This revolutionary new technology is capable of offering them huge advantages. This can help their business to operate in the right way without any further rise in the expenditure. Due to the varied advantages that this software brings forth, most call center firms are now eager to lay their hands on this new technology to ensure operational excellence.

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