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To purchase the full copy of this material, go to www.prolibraries.com View any number of our other 27000 sessions from over 280 conferences by going to www.prolibraries.com Speaker(s) Cynthia Patterson, RNC Telephone Nursing in a Virtual World: Lessons Learned in the Development and Implementation of a Virtual Call Center Program/Challenges of the Multi-generational Workforce – American Academy of Ambulatory Care Nursing AAACN 31st Annual Conference Leading in a Culture of Change b512f560f8b163ab410939ce7a49367e
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