Does Your Business Need Automatic Phone Software?
Does Your Business Need Automatic Phone Software?
Does Your Business Need Automatic Phone Software?
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Home Page > Technology > Communication > Does Your Business Need Automatic Phone Software?
Does Your Business Need Automatic Phone Software?
Posted: Sep 23, 2008 |Comments: 0
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Does Your Business Need Automatic Phone Software?
By: Ron Subs
About the Author
Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com
(ArticlesBase SC #574797)
Article Source: http://www.articlesbase.com/ – Does Your Business Need Automatic Phone Software?
The volume of calls received by a business every day has increase an enormous amount. For business today to keep up with the large number of calls, businesses need to invest in good automatic phone software. Software, which will eliminate some of the time consuming duties of their employees, such as listening the phone ring or a disconnect notice on the line. Businesses are moving to work smarter not harder.
One way to work smarter instead of harder is with the AgentDialer. This automatic phone software is a predictive dialer. This software will automatically dial the next number on the phone list, leave messages on voice mail and answering machines, and deal with the disconnects and the no answer phone calls. If a live human answers the phone the dial will automatically transfer the call to a live agent. Your agents will no longer have to sit and manually make 100 calls in order to talk to 25 or 30 people. If your agents are working at home or even in another country, the predictive dialer can still transfer phone calls to them. The only requirement is a broadband Internet connection for the agent. The AgentDialer require no additional hardware to function. It is easy to install, user friendly, adaptable and inexpensive to own.
Another solution is the IVR, which is short of Interactive Voice Response. The IVR will offer you a point and click flow design, handle all inbound and outbound phone calls, and by gathering information from the caller will transfer the caller to the most appropriate agent to handle the request of the caller. Your customer service department will be able to remain functioning 24/7 because IVR will transfer phone calls to your cell phone. If a customer is looking for information, the IVR can convert text to speech in order to give the caller the information they are looking for, such as movie time schedules. This software is inexpensive to own, easy to install and user friendly.
Another solution is the Telephony CRM, or customer relationship management. This software is designed specifically to manage all telephone conversations with customers. The CRM allows you to create a clear picture of customers in order for your business to be more productive and more profitable. This software is automatic, user friendly and inexpensive to own. The Telephony CRM allows agents to access customer information quickly on any inbound or outbound calls. Any calls received with caller ID are automatically saved, so if that customer calls back the Telephony CRM will immediately bring up the customers information onto the agents computer screen.
These are just some of the business solutions offered to increase business production and bottom line. If your business could use the help, you might want to look into the available automatic phone software to see what is right for your business. There are several websites on the Internet who have these softwares and will be happy to explain their functions and how they can help your business.
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(ArticlesBase SC #574797)
Ron Subs –
About the Author:
Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com
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Article Tags:
automatic phone software, business, agent, ivr, predictive dialer, telephone crm
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Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com
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