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Burlington, MA — August 25, 2009

OnState Communications, the leading provider of on-demand business presence™ communications and virtual call center solutions, announced today the release of its Summer ’09 product enhancements. OnState’s communications solutions use patented business presence technology to improve communication and collaboration with customers. With business presence, customers are connected to the employee that can best serve them regardless of location–in the office, in a branch office, working from home, or on the road. OnState applies its business presence intelligence, then manages the connection while allowing customers and employees to use the network and device of their choice, including mobile phones, PC phones, desk phones, existing telephony equipment, and collaborative solutions such as Skype and Google. Enhancements to OnState’ssolutions in the Summer ’09 release include those made to the OnState autodialer, business chat, multi-tier tenant support, and reporting and analytics.

OnState AutoDialer

AutoDialer enhancements made to OnState’s communications solution improve agent interaction with the autodialer, making the program more efficient and automatic. Call center agents using the autodialer capability now have the convenient option to seamlessly open documents, questionnaires, and other scripted and collaborative online information from the OnState dashboard. This seamless integration also extends to on-demand CRM solutions such as Salesforce.com and collaboration tools like Google Docs.

Business Chat

OnState’s business chat feature is now more configurable than ever, allowing it to easily adapt to the unique needs of your business. Adding business chat to your website as part of the OnState business presence communications solution, which includes both chat and voice components, enhances your customer support and provides additional convenient forms of contact in its blended voice, chat, click-to-call, and click-to-callback options. With fields that can be customized to suit your company’s needs, including logos, greetings, foreign language options, and delay and after-hours announcements that contain an option to leave a message for call- or chat-back, OnState’s business chat feature makes collaborating with your customer an easy and hassle-free experience. OnState’s business chat can also be configured to automatically ask questions when a user engages chat, saving valuable employee time while providing the proper information needed to enhance service and support.

Multi-tier Tenant Support

In the Summer ’09 release, OnState now allows for complex deployments where customers and their outsource providers want to share the same system. Traditionally companies have been forced to allocate volume to their partners in a rudimentary fashion. Now using OnState to operate in the same instance, customers and their partners can dynamically manage call and chat traffic based on volume and the requirements of individual callers. And unlike other call routing solutions that are very expensive and complex to manage and deploy, OnState turns the network into the call center. In this fashion, all resources can be managed as virtual pools, independent of location, and now independent of to where the agent reports.

Reporting and Analytics

The reporting and analytics component of OnState’s solution has expanded as part of the Summer ’09 release. In the new release, call center operational statistics are broadcast to all agents. Traditional call center solutions rely on costly and bulky reader boards to keep all agents informed about call center activities. OnState uses the power of the web to freely disseminate key performance metrics to all users. This new feature, along with other new reporting additions, help managers and agents ensure in real-time that defined service-level goals are being satisfied.

Other enhancements made in the Summer ’09 release include additions to the supervisor dashboard, agent availability settings, and agent force-off requirements and associated reporting. For more information on OnState’s business presence communication solution, please call +1.617.934.0381 or visit http://www.on-state.com.

About OnState Communications, Inc.

OnState provides real-time on-demand, business presence virtual call center solutions that are highly-functional and scalable. Using the company’s patented technology, OnState’s solutions ensure that your customers connect with the proper employee on the first try, every time, independent of location or device, including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically with its software-only, on-demand solutions. For more information, email: sales(at)on-state.com, call: +1 617-934-0381, toll-free 866-532-5036, or visit OnState on the web at http://www.on-state.com.

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