How Will You Benefit from Software as a Service?

Echopass solutions are delivered in a Software as a Service model. They provide advanced IP-based virtual call center software solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem(tm) service integration platform.

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Software as a service, also known as Saas, is normally considered as software applications which are hosted by a merchant on the Internet which can be shared by different users under on-demand terms. In some cases the package can also be downloaded by users which would run till the end of the term period. As a core technology, SaaS is emerging to be one of the most widespread delivery models which are suitable for Web services as well as service-oriented architecture (SOA). With the development of broadband services, SaaS is being made available to many users around the globe.

The On Demand Computing software delivery models and ASP (application service provider) are intimately related to software as service products. SaaS has been recognized as two vaguely different delivery modules, the first one being the hosted application management (also known as hostel AM) model which is like ASP, which is a commercially hosted module available and also delivered over the net to actual users. The other one is software on demand model, in which the service provider gives network-based access of a single copy of the software application to users. This application has been prepared specifically for SaaS distribution.

Software as a service has numerous advantages, and the few important ones are as follows:-

Easy administration
Automatic updates and patch management
Compatibility: All users can have the same version of software
Easy collaboration, for the same reason
Global accessibility

What if you wish to begin developing SaaS?

If you are having an ambition to begin a SaaS business you would require having technical as well as marketing skills in the team. Although you are considering in contracting out a large portion of the software to a third party, you would still require a technically savvy director or manager with your company. Keeping that in your mind you have outsourced your software development part, you would still require having the supervision by one of your efficient manager to find out if the development is working well.

Marketing your software as a service needs to be started long before you start development of the software. This would especially be directed towards your competitor research as well as into SaaS already in the market, and the traditional software that your prospective customers use. You need to do extensive customer research, looking into the demographics of these target users. The information out of these two researches done is the most important data to have before you launch your development program.

Concerns of Saas customers:

Software as a service is not an answer to every type of application and is not suitable for every user. For hosted services, some customers may have reservations. They are hesitant to store their data on a remote server over the Internet, which were being stored in their hard disks before. There are specific security risks involved for sensitive data, and these customers worry about the privacy as well. With a view to convince the customers of your services, you should be prepared to answer to all the queries raised by them and also familiarize them regarding the security that your service offers.

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Walt Robertson –
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Article Tags:
saas, contact center services, virtual call center software, virtual call center solutions, contact center software

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