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Contact Center Professionals, Inc., a leading independent call center consulting firm, has announced the completion of its innovative new call center resource, career, information and shopping web site, CallCenterMall.com (www.CallCenterMall.com). The new site includes a balanced variety of content including a robust career site, call center forums, a variety of informational resources, a shopping site, and a fully-functional e-Bay-style” auction site.

Scottsdale, AZ — March 7, 2004 –CallCenterMall.com is designed to serve both call center professionals and companies who sell call center products and services. Weve intentionally designed our site to be attractive to both end-users and vendors. We serve the best interests of both by creating a single location where companies can come together to solve problems and develop solutions.” says Martin Prunty, managing director of Contact Center Professionals, the parent company.

A Shopping Mall Motif: With its home page designed in a retail shopping mall motif, CallCenterMall.com gives visitors the feeling they are standing in front of a shopping malls directory map. Access to site locations is accomplished by clicking on the call center store of choice. In many respects, navigating through this new resource site is much easier than finding a store in your local shopping mall.

Web Site Features: CallCenterMall.com is being launched with an impressive suite of information and resources. Some of its key components are:

– Robust Call Center Career Site — featuring more than 15,000 resumes and hundreds of job postings.
– Top Industry Books and Publications
– Discounted Web Training, Seminars and Workshops from Incoming Calls Management Institute and The Call Center School.
– Full-featured Auction Site supporting nine (9) different forms of auctions and designed to facilitate the sale of new and used equipment from vendors or end-users.
– Industry Events Calendar listing major conferences, seminars, web seminars, etc.
– Up-to-date Industry News
– Downloadable Articles on various Call Center Industry Subjects.
– Call Center Forums where call center professionals can meet to search and share information.
– Discounted Call Center Products including headsets, personal response systems, digital recorders and more.
– Call Center Software and Tools such as call center calculators, scheduling tools and call center simulation.
– Industry Vendor Directory providing category listings with website links.
– Industry Links
– Call Center Surveys and Responses
– Datamonitor Intelligence Store featuring a full selection of industry studies.
– Classified Ads offering the sale of products and services.
– Much more

We think call center professionals and vendors will find our new site to be both unique and exceptionally useful. Having one place to go to find answers is important and visitors to the site have been very enthusiastic about its value,” Prunty said.

CallCenterMall.com is a wholly-owned subsidiary of Contact Center Professionals, Inc. Contact Center Professionals is an internationally-recognized consulting firm specializing in call center management and technology.

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