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Phoenix, AZ — May 5, 2005

In its 12th year of recognizing companies with the MVP Quality Awards, Customer Interaction Solutions recently selected Phoenix-based Synergy Solutions, Inc. as the recipient of its MVP Gold Award.

Â?The award application process was arduous,Â? remarked Synergy president, Lori Fentem, Â?but it challenged us to think through how and why we do what we do for our customers – things like how we measure customer satisfaction, what makes it easy to do business with our firm, what we do to demonstrate commitment to staff quality, and an in-depth case study of how we implemented a creative solution for one of our clients.Â? SynergyÂ?s case study focused on a powerful and innovative solution the company developed for ScriptSave, a leading provider of a nationwide prescription discount card that is co-marketed through several national insurance providers. SynergyÂ?s solution immediately enabled ScriptSave to offload an excess of 3000 complex calls from seniors per day.

All entrants were judged on a 16-point essay which described a specific teleservices program and its results, and explained their overall policies and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the programÂ?s quality. Judging involved assigning a numerical point value from 1 to 10 for each of the 16 evaluation points. Award recipients were recognized at the Gold, Silver and Bronze levels based on this detailed evaluation system.

Â?Through the entrantsÂ? essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companiesÂ? marketing via phone practices to the forefront of the industry,Â? stated the award presentation article. Synergy Solutions, Inc. is certainly worthy of such high praise.

About the company:

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, and Bemidji, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info@callsynergy.com or visit www.synergysolutionsinc.com

Contact: Lori Fentem

Phone: 602-296-1600

Email: llfentem@callsynergy.com

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