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Hoboken, NJ — December 1, 2004

e-Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will continue its successful Web seminars for insurance call centers. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Tuesday, December 14, 2004, e-Glue will present Â?A Gift for 2005 Â? Increase Your Qualified LeadsÂ? which examines the challenges that insurance call centers are confronted with on a daily basis. As more potential customers and policyholders use their phones for transactions and information, insurance companies must provide a high-touch experience for the caller that is equal to or exceeding a face-to-face experience. Yet the vast knowledge base of information that varies from state to state, by customer and product creates an extremely challenging environment even for the most experienced agent. e-GlueÂ?s webinar will address how insurance companies can provide tools and knowledge for call center agents to more easily access correct information and focus more of their time identifying quality sales prospects and reducing overall risk.

Webinar registration

To register for this web seminar, attendees can visit the Events page on e-GlueÂ?s web site at http://www.e-glue.com/events.htm for a complete description of the Webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld

Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies

Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-GlueÂ?s Â?just in timeÂ? performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systemsÂ?organizations such as inbound and outbound call centersÂ?to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the companyÂ?s Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022 or sales@e-glue.com.

Copyright © 2004, e-Glue Software Technologies · 79 Hudson St. Suite 506 · Hoboken, NJ 07030 · (201) 217-0022

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