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Service Cloud 2 is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Agent Console, Salesforce Knowledge(for agents, and via Google search), Customer Portal, Salesforce Chatter and Salesforce for Twitter.

While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. // created at animoto.com
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