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Presence Technology offers scalable and flexible advanced Contact Center solutions that optimize resources and increase the effectiveness of interactive company-customer processes – conversations. Presence believes the Contact Center is a critical element in customer-company relations, independent of size; good Customer Service never goes out of style. Our customer-oriented service has led to us to develop solutions that meet the specific needs of each user and focus on solving the specific challenges of each particular case. The Presence suite adds great flexibility to the Contact Center dynamic, in addition to directly improving service productivity margins with a return on investment that cannot be matched. The Presence Suite is currently the most complete Contact Center solution in the market. It has been designed to improve management by providing high quality and great customer satisfaction.
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