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Denver, CO — November 6, 2007

Colorado Call Center Management Corporation (CCCM), a call center and business efficiency consulting firm is announcing a New Scorecard Software that will increase the efficiency of your contact center and save you 10-20% in center labor costs.    

Colorado Call Center Management, having been in the industry for over 6 years, has seen the increased need for more tracking and efficiency solutions and software. The increased tracking solutions gives clients of CCCM the ability to add more KPI’s and track their increases or decreases in productivity and recognize the noticeable achievements within your center.

“When you have a company or a call center working to improve overall efficiencies or productivity in a certain business model or situation, you must have the tools and scorecards they need to accurately measure productivity before it affects the bottom line. These strategic programs give executives and managers to visually see their impact either way,” says Edward Basquez, CEO & Consultant of CCCM. Edward Basquez has made a positive impact on hundreds of companies in international presence recently including Japan, and assisted with the call center launch for the VMCC in the State of Virginia. Ed’s Scorecard implementation for AT&T Broadband was a tremendous success saving the 700 call center over 100 seats with his implementation.

Edward Basquez CEO, Colorado Call Center Management Corporation has been a featured presenter at the past 2 ICCM conferences (Incoming Call Center Management) Bellagio Hotel, Las Vegas Nevada, Chicago, and more. With new programs to increase efficiency tracking, CCCM can further leverage the tools and tactics they utilize inside the walls of businesses and call centers.

CCCM’s new programs are implemented immediately internationally. Please contact a consultant for more details.

About Call Center Management Corporation:

CCCM Corporation was started to help call centers worldwide better themselves through consulting services. CCCM focuses on performance scorecards, efficiency analyzing, process integration, setting up strategic framework with relevant process flow and Gant charts. Call centers acquire advice to save them redundant overhead and increase their performance by at least 20%. CCCM Corporation is also acknowledged for its pay-for-performance incentive programs.

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