Compare Call Center Software

San Jose, California — November 10, 2011

Follow us on LinkedIn – Factors such as globalization, cutthroat competition and ever-changing customer demands are forcing companies worldwide to adopt new and improved process strategies in wide ranging areas of business operations. Customer Relationship Management (CRM) is one such area that has gained utmost importance over the years. Companies have been focusing their efforts on improving various aspects associated with CRM in order to provide better customer services. Against this backdrop, the importance of interactive voice response (IVR), an integral part of the customer service strategies, comes to the forefront. With an intention to cut down costs and improve system functionality and efficiency, these companies have started strategic value assessment of their IVR systems. Given that most of the legacy IVR systems are expensive to maintain, highly rigid and largely incapable of addressing the fast changing customer service requirements of large enterprises, several companies are deploying new, open-standard IVR technologies such as VoiceXML. These new technologies enable companies to customize phone-based customer services to suite their requirements and are therefore fast growing in prominence.

Although growth in new orders slowed down during 2009 due to recession induced cutbacks on technology spending and investments, the global Interactive Voice Response (IVR) Systems market staged a quick comeback in the year 2010. The resurgence in market was primarily led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings. Contact centers especially have a compelling need to strategically invest in technologies and tools that help differentiate themselves, ever more so in challenging times like the economic recession. Growing focus on benchmarking customer experience and the ensuing emphasis on IVR optimization also helped bring in fresh opportunities for product replacements and upgradations. Additionally, contact centers cannot afford to scale back investments on customer service for long as prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to migration to competitors who favor their patronage. The disproportionately higher costs associated with loss of clients and loss in productivity/performance, and significant costs associated with new client acquisition, additionally discourages prolonged investment cutbacks. Therefore scaling back customer service budgets is a perilous, high-risk high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.

The market in the future will be driven by growing prominence of outbound IVR as a cost effective solution. Outbound IVR is changing the traditional image of organization-customer interaction and will continue to evolve as IVR capabilities are extended to handle newer channels, such as SMS and video. With outbound IVR technology, enterprises are empowered with the ability to deliver important notifications, provide proactive and personalized customer service, and expedite collections. Companies, which earlier shied away from hosted/managed service IVR offerings as a result of disadvantages such as, issues related to confidentiality of crucial customer information and difficulty in accurately monitoring efficient handling of customer calls, are now investing in these solutions. As hosted IVR services storm into the limelight by virtue of their numerous benefits, such as, rapid, less expensive and affordable deployments, influx of new hosted/managed service providers is expected to translate into increased demand for IVR systems.

The market will also be driven by the demand from the financial services industry, which is forecast to increase especially after the recession triggered consolidation leaves a need for standards-based interactive voice response and customer interaction solutions in the newly merged, acquired and established companies. Another key factor for growth is QM/Recording solutions that play an important role in helping boost productivity. QM/Recording solutions are now made available on Software-as-a-Service (SaaS) or a hosted basis instead of conventional, premise-based licensed product delivery model. In their effort to tackle the IT budgetary issues, companies are displaying greater keenness on SaaS subscription based model. With this hosted/SaaS arrangement call centers can implement new solutions without significant capital investments in installation and license fees.

As stated by the new research report on Interactive Voice Response (IVR) Systems, the US continues to represent the largest and one of the fastest growing regional markets for IVR systems, waxing at a CAGR of about 10.32% over the analysis period. Growth in the US IVR Systems market will be especially driven by robust demand from domestic financial services industry, which is undergoing significant restructuring post recession, and the presence of several leading players with advanced proprietary technologies. Although large enterprise segment (65+ IVR ports) has been the traditional revenue contributor for the IVR systems market, future growth will largely stem from small and medium business opportunities. 25 to 46 Ports market represents the fastest growing product segment.

Major players in the marketplace include Aspect Software Inc, AT&T Inc, Avaya Inc, BCE Inc, Cisco Systems Inc, Convergys Corp, Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc, Genesys Telecommunications Laboratories Inc, Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications Inc, Philips Speech Processing, Verizon Communications Inc, Voxeo Corporation, West Corporation, Holly Connects, among others.

The research report titled ?Interactive Voice Response (IVR) Systems: A Global Strategic Business Report?, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Europe and Rest of World. Product segments analyzed include Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 and Above Ports. Additionally, the US IVR Market is analyzed by following end-use sectors ? Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare, and Others.

For more details about this comprehensive market research report, please visit ? http://www.strategyr.com/Interactive_Voice_Response_IVR_Systems_Market_Report.asp

About Global Industry Analysts, Inc.

Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf market research. Founded in 1987, the company currently employs over 800 people worldwide. Annually, GIA publishes more than 1300 full-scale research reports and analyzes 40,000+ market and technology trends while monitoring more than 126,000 Companies worldwide. Serving over 9500 clients in 27 countries, GIA is recognized today, as one of the world’s largest and reputed market research firms.

Follow us on LinkedIn

Global Industry Analysts, Inc.

Telephone: 408-528-9966

Fax: 408-528-9977

Email: press(at)StrategyR(dot)com

Web Site: http://www.StrategyR.com/

###

FreeLeadsAnytime.com If you are in the direct sales industry you understand the huge importance of having an abundance of quality leads. What seems to happen all too often is people get involved in this industry and end up failing. One of the reasons is that they don’t have enough quality direct sales leads generated on a daily basis. Now whether your approach is cold calling, door knocking, peddling, approaching people in the cold market, referrals, home parties, hotel meetings, or asking famly and friends I want to introduce to you an easier way of building your direct sales business. It all starts with lead generation. By watching this video I will show you an effective way to generate high quality leads at the push of a button. Another cool video on Alarming News On Getting Direct Sales Leads For Your Business http
Video Rating: 0 / 5

Dispositions, Sales, Transfer, Verified Sales, Callback, System Codes
Video Rating: 0 / 5

Switching to inContact from another SaaS provider enabled Frontline to triple revenue and grow at a much faster rate. www.incontact.com
Video Rating: 0 / 5

Part (7/12): www.youtube.com Last Challenge And The Best Call – a lecture by Sheikh Ahmed Deedat in Jubail Industrial City, Saudi Arabia on July 24, 1991. Sheikh Ahmed Deedat: In 1986, the King Faisal Foundation awarded the King Faisal International Prize for SERVICE TO ISLAM, to a South African who is more or better known than many dignitaries in their own countries. This was the first time that this prestigious award has been awarded to a South African. The recipient of this award was a man totally dedicated to his faith and its propagation and who was not afraid to challenge any one to a debate to settle once and for all the matter, who has the good news right? He was none other than Sheikh Ahmed Deedat, reverently known and called UNCLE by those who hold him in high esteem and admiration. The award came after a lifetime of struggle to propagate Islam and to defend Islam against the onslaught of the missionaries. Finally, he was given recognition by the international Muslim community that he deserved and focused more sharply the attention of the Muslim world on the most important aspect of his work, the challenge to propagate Islam. This was his life long ambition to focus the Muslim world’s attention and resources on the propagation of Islam, and at last he succeeded. What a moment of jubilation, achievement and personal gratification for Sheikh Deedat the award was, a turning point in his life. Sheikh Deedat did not have much formal schooling, but he was self-taught …

Ayurvedic massage – a holistic therapeutic methodology used in India for centuries. Website www.kairali.com Address 120 Andheria Modh, Mehrauli, New Delhi. Phone/Contact Info 91 11 26802106 Ayurvedic Spa – See how ayurveda massage is performed in an ayurvedic resort in New Delhi, India. Kairali Resorts, just outside Delhi, provides ayurvedic services to its customers. “Ayurveda is an Indian traditional science, it is a science where it treats the body. It does not treat the disease, it treats the body as a whole. It has two aspects in it, the wellness, that is the preventive aspect of Ayurveda, and the curative aspect.” Ayurveda is a form of an alternative medicine that has been used in parts of India for over centuries now. The emphasis is on physical, mental and spiritual harmony. I am now going to start the treatments and the first one they are going to begin with is Abhyangam, followed by the two that is bundle massage and Shirodhara. “Simple treatment like Abhyangam which is a general body massage. It starts from top to toe massaging the body with two people synchronizingly massaging the body for a period of 45 minutes. Followed by Shirodhara. That is a popular treatment.” And now I will be going for my head massage which is basically very imperative even for any treatment, be it Abhyangam, be it the Bundle massage or be it Shirodhara. “The next of it Shirodhara, which is pouring of the oil on the forehead continuously and your body is take care of.” You do not know …

Harrisburg, Pa. — November 10, 2011

TE Connectivity (TE), the leading global provider of electrical components, connectors, network solutions and specialty products, will be featuring many new next-gen connector technologies at this year?s MILCOM.

MULTIGIG RT2 ? This backplane connector family is the high reliability standard for VXS (VITA 41) and VPX (VITA 46) architectures. The connector features 10Gbps performance and is focused on reducing SWaP, with mechanical and electrical CAD models posted and ready for download.

Quadrax ? The D-Sub style connector for military and commercial aerospace environments was designed to provide a gigabit Ethernet solution in an industry standard D-Sub platform, while offering superior shielding performance.

MIL-STD 1554 Data bus system ? Used in MIL-STD-1553B multiplexing applications, data bus system provides high packaging density, weight savings, design flexibility and high performance to 150 degree C.

Fortis Zd ? This advanced high-speed backplane connector, designed for military and commercial aerospace applications, supports increasing bandwidth requirements in a ruggedized format to withstand the increased shock and vibration requirements of emerging military applications.

ARINC 801 ? Optical termini for use with GPR, ARINC 600, circular MIL-DTL-38999 connectors that have an industry standard 1.25mm ceramic ferrule.

Mezalok ? A high-reliability mezzanine connector that more than doubles the speed and durability of competing technology, making it the most viable option for today?s military and commercial aerospace applications.

VITA 62 Power Connector ? Based on TE Connectivity’s MULTIBEAM XLE product line, the VITA 62 connector expands the power handling capacity in VPX architectures, with configurations to support both 3U and 6U VITA 62 power supplies.

VITA 67 RF Module ? These modules enhance the ability to add RF capabilities in VITA 46 VPX board-to-board connections, which are compatible with VITA 65 OpenVPX specification.

For more information on any of these connectivity solutions, contact the Product Information Center at (800) 522-6752. Follow us on Twitter for all the latest product news @TEConnectivity, and on Facebook, TEConnectivity.

Mezalok, Fortis Zd, TE Connectivity and the TE Connectivity (logo) are trademarks of the TE Connectivity Ltd. family of companies.

About TE Connectivity

TE Connectivity is a global, $ 14 billion company that designs and manufactures approximately 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 100,000 employees partner with customers in virtually every industry?from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks?enabling smarter, faster, better technologies to connect products to possibilities. More information on TE Connectivity can be found at http://www.te.com.

Tyco Electronics is now TE Connectivity.

###

Sam Colella, Director of Technology at Miss Dig Systems, and Kathleen Fournier, CEO & Executive Director at Miss Dig Systems. Miss Digg chose a Cisco Phone System based on recommendations from Integrity Networks, and they chose a hosted voice and call center solution vs. on premise, which was a big step because they have had an on premise solution for about 40 years, and based on the new technology that’s out, they made the decision to go with the hosted solution. The tangible benefits that they’ve realized is the fact that they did not have to lay out a lot of capital to have the new solution implemented. Ease of maintenance is one of the greatest aspects of Integrity Networks’ solution, it requires very little onsite maintenance by the end user. The role of 24/7 maintenance is crucial to Miss Dig, as it’s required by law for their system to be working and available at all times. The type of support Forum Medical Clinic has received from Integrity Networks since the product was installed has been excellent and they are extremely happy with their service.