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www.pushbuttondialer.com Dennis Bayne walks through the process of buying minutes for your Push Button Dialer

— November 9, 2001

ATLANTA –Nov. 1, 2001– MyBenefitSource(TM) (MBS), a leading online provider of payroll and benefit administration services through sophisticated technology, today announced it has been selected by CPA2Biz as one of three initial providers of online payroll services to the CPA profession.

CPA2Biz was developed by CPAs for CPAs, their clients and employers as a comprehensive provider of tools, resources, value-added services and application solutions that strengthen and add value to the relationships between CPAs and the organizations they serve. This is done through multiple distribution channels, including direct marketing, an inbound/outbound call center and the Internet at http://www.cpa2biz.com.

MyBenefitSource will offer integrated payroll, time and attendance, benefit administration, enrollment, and invoice reconciliation services utilizing its SingleSourceTechnology(sm) through CPA2Biz’s recently launched Business Solutions Resource Center.

“Our relationship with CPA2Biz solidifies our connection with the CPA community,” said Ed Cain, CEO of MBS. “And because we already have a successful track record with CPA firms, CPAs can feel confident in offering their clients and employers a solution that leverages the technology of the Internet while being cost effective and easy to use.”

MBS eliminates the frustrations associated with processing payroll and administering employee benefits with the added convenience of being a one-stop shop. Outsourcing the administration of employer services frees up CPAs and their clients and employers to focus on their core businesses and saves them time and money.

MBS also ensures compliance with ever-changing state and federal accounting regulations. Other advantages include the elimination of redundant data entry and benefit bill reconciliation, increased efficiency, reduction in overall HR/payroll costs, and access to sophisticated technology without incurring purchase or upgrade costs.

“CPA2Biz helps CPAs enhance their value to clients and employers by supplying them with the information, tools and resources necessary for them to move up the information value chain,” said Bill Reeb, CPA, Vice President of Sales and Marketing for CPA2Biz. “Through our relationship with MBS, CPAs have access to a growing assortment of Web-enabled tools that help them help the organizations they serve be even more successful.”

With the launch of its Business Solutions Resource Center, CPA2Biz helps CPAs build even stronger client and employer relationships by providing an online resource for Web- and client-hosted business application solutions, tools and value-added information.

About CPA2Biz, Inc.

CPA2Biz was developed by CPAs for CPAs, their clients and employers as a comprehensive provider of tools, resources, value-added services and application solutions that strengthen and add value to the relationships between CPAs and the organizations they serve. CPA2Biz partners – the American Institute of Certified Public Accountants and state, district and territory CPA societies – represent 425,000 members of the accounting profession in the United States. Strategic relationships include Microsoft Corporation, Thomson Corporation, Aon Corporation and VeriSign, Inc. For more information, please visit CPA2Biz at http://www.cpa2biz.com.

About MyBenefitSource

MyBenefitSource (MBS) delivers a wide range of payroll, benefit, enrollment, brokerage and related administrative services for employers by integrating its Web-based SingleSourceTechnology with innovative products and personalized customer care. For more information, please visit http://www.MyBenefitSource.com.

Contact:

???? Duffey Communications (for MyBenefitSource)

???? Matt Wright/Brian Rubenstein

???? 404/266-2600, ext. 223/214

???? mattw@duffey.com

???? brianr@duffey.com

???? or

???? MyBenefitSource

???? PJ Cannon, 770/409-7936

???? pjcannon@mybenefitsource.com

Agoura Hills, Calif. — March 18, 2010

Datatech SmartSoft (http://www.smartsoftusa.com) an industry leader in the address hygiene industry, has released a valuable new software product, AccuMail? Verify – based on its award-winning AccuMail address correction engine – to enable companies to validate postal addresses during data entry.

Easily integrated into native applications, AccuMail Verify provides real-time address validation, utilizing powerful address targeting technology that allows the user to drill down through possible address options as an address is entered, arriving at the complete, validated address in as few as 9 to 14 keystrokes. It works seamlessly within CRM applications, Call Center software, Shipping and Fulfillment systems, Office applications and more.

In the process, AccuMail Verify creates an ?address quality firewall? for any organization that captures customer address data. Poor quality address data costs companies millions of dollars every year in wasted materials, lost communications, additional mailing costs and late payments. Studies show that it is much more cost-effective to catch bad addresses at the point of entry than dealing with the problems later on.

AccuMail Verify is CASS Certified? for accuracy by the Postal Service, meaning that each address is checked for accuracy against the USPS national address database. Missing address elements are added, ZIP+4? codes attached and the address is standardized according to USPS? guidelines.

?AccuMail Verify is a powerful tool for any company that relies on the quality of its customer data.? said Michael Shroyer, President of Datatech SmartSoft. ?Our customers are not only guaranteeing the quality of the data that is entering their organization, they are capturing that data more efficiently, with fewer keystrokes. In a Call Center environment, such keystroke savings translate into cost-savings, with shorter call handling times freeing agents up to take more calls, and leading to greater levels of customer satisfaction with the call process. ?

For a limited time, Datatech SmartSoft are offering 90-day FREE trials of the AccuMail Verify software.

Visit their website at http://www.smartsoftusa.com/accumail-verify.html for more information.

About Datatech SmartSoft, Inc.

Datatech SmartSoft has been creating innovative software solutions since 1995. They provide desktop and enterprise-level solutions for postal address correction, postal discounts, and print workflow management. Their products include the award-winning AccuMail? postal address correction software, the all-in-one address quality and postal presorting solution, SmartAddresser 5?, real-time address validation and keystroke savings software for data entry, AccuMail Verify, and the end-to-end print workflow solution, PressWise. Datatech SmartSoft is a privately held company with offices in Agoura Hills, Santa Barbara, Philadelphia and Montreal. Visit http://www.smartsoftusa.com for more information.

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Opening a daycare center is best done with a business plan, a set of objectives, a financial plan and a detail-oriented mindset. Prepare to open a daycare center, making sure to stay organized and goal-driven, withadvice from a daycare owner and operator in this free video on childcare. Expert: Veronica Baragas Contact: www.mywigglesandgiggles.com Bio: Veronica Baragas was born and raised in Austin, Texas and has been working with children and families for 10 years. Filmmaker: Todd Green

Riverside CA, — November 21, 2011

Speaking at the event were numerous federal officials involved in varying aspects of the overseas market, including the Deputy Assistant Secretary of the United States Department of Commerce, Holly Vineyard, and Richard Swanson, Regional Director of the United States Department of Commerce. Both federal officials detailed the economic benefits Riverside County has received due to its inclusion of foreign trade zones, and encouraged other manufacturers throughout the region to utilize this incredible resource. Holly Vineyard from the US Department of Commerce noted ?California is a bellwether state when it comes to exporting, and Riverside County in particular has taken a lot of strides and efforts to help its companies learn more how to export.? With four foreign trade zones and a fifth in the works, Riverside County currently leads the nation as the most export-friendly region in America. The excellent location and availability of land make the area appealing for large manufacturers to set up shop, most recently welcoming the enormous LEED Certified Skechers distribution plant in Moreno Valley.

Also in attendance at the event were many representatives from local businesses, and service providers interested in developing their ability to conduct foreign trade. President and CEO of Paulson Manufacturing, Roy Paulson, commented on how fortunate these business leaders are to become ?students? of the College of Foreign Trade: ?As I watched the different speakers come forth?I thought about the bumpy road I had to go through to learn this type of information, and here it is laid out on a silver platter for the other businesses in our county.? The inclusion of four foreign trade zones has incredibly benefited Riverside County?s residents. John Tavaglione of the Riverside County Board of Supervisors credits foreign trade zones as being ?really important in Riverside County in that 10% of our jobs come from the manufacturing of goods that are being exported, so that?s about 90 thousand jobs, very significant.?

While conducting foreign trade may appear to be a daunting task for most small businesses, David Josephson of the Export-Import Bank spoke on the procedures and criteria required with garnering foreign direct investment for local businesses?an alternative method to securing financing and insurance when individuals directly involved are unwilling to accept the credit risk of international business. Quelling fears and offering resources for manufacturing employers to utilize in exporting is a top priority of the seminars, as Tavaglione observes despite the fact that ?the region has a high unemployment rate, manufacturing continues to grow.?

On top of all the information shared,Riverside County?s ?College of Foreign Trade? offers incredible networking opportunities for attendees. Foreign Trade Commissioner for the Riverside County Economic Development Agency, Tom Freeman recognizes the seminar as ?the first time we?ve been able to bring leaders in the business community and local government together to educate them about not only the importance of foreign trade, but how they can do a better job of knowing how to use all the tools that are available from the federal government, the county, banking institutions, EB-5 centers, and our foreign trade zones.? Surely Riverside County?s economic success will reverberate throughout California and other areas will follow the lead of the ?most foreign trade zone-friendly county in the United States.?

If you are interested in learning how they can help grow your business in the international market, please contact:

Tom Freeman

Foreign Trade Commissioner

951-955-1308

tomfreeman(at)rivcoeda(dot)org.

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San Antonio, TX — November 22, 2011

America?s No. 1, Veteran-owned contact center outsourcing firm, CSG (Culture.Service.Growth.), is happy to announce?the addition of four new Directors to?our staff to support?our rapid growth.

?We are so proud of attracting this caliber of talent to our family,? said Tim Handren, CSG President and COO. ??We are investing in our leadership team now because CSG is experiencing rapid growth with several Fortune 500 clients.? The new leaders are more than capable of growing our organization to significant size while maintaining an employee-focused culture that results in memorable service and continued growth,? added Handren.

As the Director of Client Relations, Rosalinda Gonzalez will be responsible for the on boarding of new clients, the customer relationship management aspect of existing clients and the development of relationship with prospective clients.? With over 16 years of entrepreneurial experience in the telecommunications and technology sectors, she has developed a highly successful management style, as demonstrated by growing several privately owned startup companies to significant scale and profitability.

As the Director of Operations, Lou Garza will assume responsibility for all day to day contact center operations and service delivery. ?With over 20 years experience in the call center industry, Lou has served in a variety of leadership positions of increasing responsibility in client services and operations for companies such as AT&T, West, SCI and Pocket Smart Wireless.?

As the Director of Learning, Culture and Quality, Gina Marie Rodriguez will be responsible for all aspects of training new and existing employees, ensuring high quality results translate into operational excellence, and nurturing the unique family oriented culture as CSG.? Gina has over 20 years of experience working in world-class companies such as USAA and The Scooter Store. ?

As the Director of Talent Acquisition and Management, Gladys Gonzalez will be responsible for finding just the right talent to ensure CSG provides high quality results to its? clients.? She will also ensure CSG has the right practices in place to retain that talent.? Gladys has more than 25 years of corporate experience, including 20 years at USAA. ? She is a ?past President of Marketing for WELEAD, an affiliate of National Association of Female Executives.

“At a time when many if not most companies are?scaling?down because of?the economy, we’re very fortunate to be growing and adding?numerous jobs to the San Antonio area. And one of the most exciting parts about our growth?is the opportunity to bring?such?talented people into our organization,? said Tim Montgomery, CSG?s CEO.? ?The breadth of experience and new ideas will challenge our existing organization strategically and the ultimate winners are our clients.? In addition to superior client experience,?we provide suggestions that will ultimately save our clients time and money,? added Montgomery.

?

About CSG: CSG is a certified veteran-owned company. Founded by two of the most experienced and respected experts in customer service and contact center management, CSG offers affordable, world-class outsourcing solutions to organizations committed to delivering high-quality customer experiences. CSG has grown considerably over the past 12 months and is committed to delivering an outsourced operation that is unsurpassed in quality.? CSG has retained highly experienced leaders with?track records of successfully delivering superior call center results, best in class operational efficiency, and?employee-centric culture development. Having served as advisors to some of the world?s most recognized and celebrated customer care organizations, CSG?s services include contact center outsourcing, back office outsourcing, and consulting.

For more information, please visit?http://www.cultureservicegrowth.com.

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More Aspect Contact Center Press Releases

When starting a daycare, make checklists for equipment, office supplies, start-up costs and every other aspect of the childcare center. Start a daycare, making sure to schedule an orientation with the Department of Family and Protective Services, withadvice from a daycare owner and operator in this free video on childcare. Expert: Veronica Baragas Contact: www.mywigglesandgiggles.com Bio: Veronica Baragas was born and raised in Austin, Texas and has been working with children and families for 10 years. Filmmaker: Todd Green
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www.aeronautics.nasa.gov ATP offers government agencies, corporations and institutions the total package— unmatched basic and applied research and experimental opportunities that reflect four generations of accumulated aerospace skill and experience. ATP is built upon a nationwide team of highly trained and skilled staff whose backgrounds and education encompass every aspect of aerospace testing and engineering. Looking to the future, ATP continues to develop and implement a facility investment and divestment plan to fully support the current and long-term missions of NASA, the Department of Defense and American industry.
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— March 5, 2002

Waukesha, Wis., March 5, 2002 — Just four years ago, Protocall Communications, a specialized Call_Solutions Company, turned its back on a half dozen profitable service offerings to focus on business-to-business and business-to-consumer outbound telemarketing. Protocall had fewer than 45 employees at the time and faced a cold reality: the industry, instead, was moving swiftly toward diversification. Agencies were scrambling for business with corporations trying to outsource complex and costly sales and customer service operations.

Because selling is the ultimate challenge, irregular results and fleeting opportunities, traditionally, were considered absolute barriers to long-term client relationships, full call center utilization, and consistent quality. New thinking was that outbound selling could be made less volatile by blending it with inbound customer service, IVR (Interactive Voice Response) and web-enabled customer interaction. ?So, in dedicated sales, you must be just about perfect or you perish,? says one of the architects, Protocall CEO Scott Kleinknecht. ?Experts, and the clients we let go, wished us luck, but they predicted we might not survive the year.?

Nearly 400 employees later, at two locations, Laurel and Baltimore, Maryland, Protocall has joined an exclusive club. Customer Inter@action Solutions magazine (CIS), announces this week that it is among the Top 50 outbound call centers in the nation. The magazine started tracking call center productivity in 1986. Annually, agencies that answer detailed questionnaires are ranked by billable minutes. These must be verified for a prescribed 12-month period by each of the agency?s telephone service providers and the agency independently. This is Protocall?s first year on the list, and it is among just ten percent that specialize exclusively in outbound sales.

?Our goals were never size-oriented,? said Kleinknecht. ?Our business?s first priorities have always been to achieve the highest quality sales possible and prosperity for employees and clients. The rest would take care of itself.? Far from folding in its maiden year, 1998, Protocall captured the industry?s three most coveted quality awards. This Spring, it will receive its fourth consecutive MVP Quality Award (CIS).

Outbound specialization is only one-third of the Protocall business unit?s formula. The business focuses its intellectual and technical resources in just three areas: telecommunications, high-speed Internet access, and energy. ?Almost monthly, we re-direct other industry business to other members of our Call_Solutions family,? Kleinknecht said. ?Technology grows more complex, and the choices for consumers more bewildering, every day. We refuse to sell our clients, or employees, short by juggling too many things at once.?

Protocall?s success has attracted suitors, as well as loyal clients and awards. Last month, Protocall was acquired by Call_Solutions, headquartered in Waukesha, Wisconsin. With now 13 focused business units, and counting, under the Company banner, founder and CEO George Dalton is positioning the new enterprise to specialize in marketing services governing every phase of customer interaction.

Pay-for-performance, or risk sharing, the third prong in Protocall?s formula, is the driving force behind quality, sales, and consistency, according to Company officials. ?That?s why this great team of people really appealed to us,? said Dalton. ?When this highly specialized teleservices business unit says, ?we don?t get paid unless we make the sale,? what it is saying is ?we will make the sale.? That sureness and trust will help this Company capture its share of the outsourced marketplace, create jobs for the Maryland region, and empower employees to prosper.?

Background

Call_Solutions Companies work together in harmony as full-service providers of customer relationship marketing services, offering specialized ?call centers inside? the campaign for telephone order processing and customer service, direct mail promotional campaigns with personalized, digital print production (e-mail or print), and advanced on-line order entry systems tied to fulfillment operations.

Protocall Communications, a Call_Solutions Company, specializes in high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.

Corporate Contact: ????

Kevin Kasper

Call_Solutions Companies

262-827-6404

info@callsolutions.com

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Tracking des appels abandonnés, glisser-déplacer en temps réel, statistiques et routage intelligent font du Samu 85, lun des centres dappels durgence les plus innovants en la matière. Constituée dun IPBX Alcatel-Lucent OmniPCXEntreprise, et dune suite de routage dappels OmniGenesys, cette solution est totalement redondée. De plus, un bandeau CTI, installé sur chacun de poste de travail permanenciers et régulateurs et dédié Samu, permet la remontée de la fiche de régulation en fonction de lidentité de lappelant et la visualisation, en temps réel, des salles dattente téléphoniques afin de redistribuer ou transférer manuellement les flux si nécessaire. Un simple glisser-déplacer et lappel est redistribué en temps réel sur une autre ressource. La qualification préalable des appels permet en outre la « priorisation » des prises en charge et minimise la perte des appels non décrochés. « Nous ne souhaitions pas sacrifier le côté humain à linnovation technologique. Cest un aspect que NextiraOne a su prendre en compte avec sa conduite du changement, et cest pour cette raison que nous lavons choisi, » confie Dr Pluchon, Directeur du Samu Vendée. « Ces outils nous changent la vie au quotidien et facilite laccès des appelants aux urgences. Nous ne pourrions pas revenir en arrière » concluent Mme Mesnier, cadre infirmier et le Dr Pluchon qui depuis a laissé son service dans les mains du Dr Fradin.

Nashville Digestive Disease Center, PC is a gastroenterology practice involved in both diagnostic and therapeutic aspect of gastrointestinal diseases in a friendly, comfortable outpatient environment. Nashville Digestive Disease Center building also has American Endoscopy Center, PC which is a fully accredited Ambulatory Surgical Center that is licensed by the State of Tennessee, accredited by Medicare and American Association for Accreditation of Ambulatory Surgical Facilities, Inc. The addition of an ambulatory surgical facility to the gastroenterology practice enables patients to have all their diagnostic studies and therapeutic interventions at one point of contact. This is achieved with state of the art equipment that is available at the center. Nashville Digestive Disease Center, PC and American Endoscopy Center, PC maintains excellence in diagnostic and therapeutic gastroenterology through the practice of evidence based medicine in gastroenterology. This mission is driven by the passion for excellence, compassion and love of care in an effort to meet the needs and expectations of patients, physicians, employees, payers and the community. Our Philosophy: (a). Maintain excellence in the course of diagnostic and therapeutic interventions at the center. (b). Recognize and affirm the unique and intrinsic worth of each patient. (c). Treat all patients with compassion, courtesy and kindness in an atmosphere of caring. (d). Maintain absolute honesty, integrity and …