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Sunnyvale, CA — September 23, 2010

Transera announced the winner of the ?Call Center Home Runs? Contest which captured the call center performance improvement ?Home Runs? of companies over the last month.

The winner of an iPad, drawn from all the entries, is William Fritcher, VP Sales at O’Currance Teleservices. O?Currance hit it out of the park by generating a double-digit improvement in sales conversion rates using dedicated agents as opposed to shared agents for a client. O?Currance provides inbound sales, order processing, market research and direct marketing consulting to electronic and direct response television retailers.

Mr. Fritcher said: ?Winning the iPad is great but the biggest reward for me is the opportunity to share our success with other call center professionals. I?m excited to help others benefit from our program and to learn new, proven approaches from the other contestants.?

In the absence of forums available to call center executives to share their experiences and learn from the successes of others, the Call Center Home Runs Contest was designed to collect techniques and initiatives enterprises have used to improve the performance of their call center. Contest entries highlighted a wide range of successful programs companies have implemented. The challenges these programs tackled included agent performance, poor sales performance, and low customer service levels. A compilation of the ?best of the best? contest submissions will be posted shortly on the blog The Business of Call Centers (http://blog.transerainc.com) and will also be available through the Transera website (http://www.transerainc.com).

Key Points:

The Call Center Home Runs contest was open to anyone who works for a call center in North America that has achieved significant performance improvement in the last 24 months. No purchase was required to participate. The contest ended on September 1, 2010.

Transera is compiling all the contest entries into a consolidated list that call center executives can read and apply to their specific environment. The list will be posted on The Business of Call Centers blog at http://blog.transerainc.com.

About Transera

Transera?s virtual call center software intelligently connects global callers and agents, rapidly delivering both top and bottom line results. Our cloud-based solution helps high-volume multi-source call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays. Addressing these and other call center management issues translates into tangible business results. In fact our customers have already shown they can use Transera to increase revenue and lower total cost of ownership. Transera is a privately-held company based in Sunnyvale, California. http://www.transerainc.com

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Bensenville, IL — May 15, 2004 -Euro-

Tech Inc., a leader in home improvement services in the greater Chicagoland and southern Wisconsin area held its first corporate Career Fair, Wednesday, May 12, 2004 at 313 W. Irving Park Road, Bensenville, Illinois. The event produced enough pre-qualified candidates to host interviews every fifteen minutes until 9:30p.m.

?With our company having record sales this year, we?re experiencing some ?good? growing pains?, explains Christopher Walsh, Euro-Tech?s Corporate Marketing Director. ?Our Career Fair was created to anticipate immediate and future staffing needs for our organization?s Call Center and Marketing departments.?

The first annual Euro-Tech Career Fair produced enough pre-qualified candidates to host interviews every 10-15 minutes all day long.

Candidates attending the Career Fair met with department managers to review career opportunities in the areas of:

?????In Store Demonstrators

?????Outbound Call Center Representatives

All individuals interested in joining the Euro-Tech Team are encouraged to apply by calling Christopher Walsh, Marketing Director at 1-800-215-8712 or visiting company?s website career section at: http://www.eurotechinc.net

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Related Outbound Call Center Press Releases

Fredericton, NB — October 21, 2010

East-European Communications Services, a provider of telecom services since 1995, announces the successful upgrade of its contact center technology platform with the deployment of Q-Suite 5.0, a leading call center software for Asterisk. By deploying Q-Suite 5.0 with its powerful ACD and Predictive Dialer, East-European Communications Services is enhancing the functionality of its contact center in order to improve service offerings, increase productivity and lower operating costs.

In addition to its advanced call center ACD with skills-based routing and efficient self-pacing Predictive Dialer, Q-Suite 5.0 offers an industry leading multi-language Script Builder for developing agent-customer interaction scripts. This upgrade permits East-European Communications Services to easily collect and analyze real-time and historical call data, develop the dynamic scripts demanded by its wide-ranging client base, integrate efficiently with their back-end databases, make cost effective use of telecom trunks, utilize at-home agents, as well as analyze other information to improve organizational performance.

“We were in need of a scalable, cost effective call center software with a feature rich ACD to expand from our existing Cisco based infrastructure,” says Sergii Tkachov, Chief Development Officer of East-European Communications Services. “We were looking for an open and functionally rich contact center technology platform to co-exist with our existing Cisco deployment and at the same time give us the flexibility of implementing a wider range of strategies to improve and expand our services. Our initial field tests of Indosoft call center software confirmed Q-Suite 5.0 as the most advanced, highly functional and feature-rich call center solution for Asterisk. But what really impressed us was the unique support we received during the implementation process. With the ability to exercise full control over the technology platform, we placed a number of demands on the call center software. At each point, Indosoft demonstrated the industry leadership of Q-Suite 5.0 as a call center software by fully meeting our demands.”

“East-European Communications Services is creating a winning call center strategy with its recent deployment of Q-Suite 5.0 call center ACD software,” says Gabe Bourque, VP at Indosoft. “In Asterisk you have a proven, well supported next-generation telephony platform sustained and supported by Digium. In Q-Suite 5.0, you have an out of the box call center software that provides you with all the features necessary for a next-generation contact center. Asterisk-based architecture makes Q-Suite 5.0 ideally suited for migrating from legacy to IP platforms. Q-Suite 5.0’s Web Interface, rich API and Agent Session Controller for Windows allow for the preservation of all features from such legacy platforms while providing the additional new features found in IP telephony. East-European Communications Services clearly recognizes the value of this call center software for Asterisk and the resulting agent efficiencies, improved results and enhanced customer service that can be achieved. With this new deployment, they are positioned to deliver meaningful results.”

About East-European Communications Services

East-European Communications Services is a Ukrainian based, privately held communications company that specializes in managed inbound and outbound customer service for its clients in the insurance, travel, health, financial and related industries.

About Indosoft Inc.

Indosoft, Inc. is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite 5.0 call center ACD software for private label contact center technology solutions.

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NEW YORK, NY — October 16, 2004

Webster Bank has engaged The Edcomm Group to deliver its Call Center Skills program throughout the bank?s inbound and outbound call centers.

Call Center Skills is a call center training course that teaches customer service representatives how to effectively manage and control their calls. Call Center Skills, an eLearning training program, offers participants a new set of skills, tools, tips, and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Founded amidst the Great Depression in 1935, today Webster Bank has over 17 billion in assets and more than 100 bank locations. The Connecticut-based institution provides consumer banking, insurance, and investment management services. The Webster Financial Corporation owns Center Capitol Corporation, an equipment financing company headquartered in Farmington, Connecticut and is the majority owner of Duff & Phelps, a leader in investment banking and financial advisory services based in Chicago.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service, and market share ? providing bottom-line results.

The Edcomm Group (http://www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

The Edcomm Group offers educational programs for banks and other financial institutions. To learn more, visit http://www.bankersacademy.com

For more information, please contact:

Linda Eagle, President, The Edcomm Group

1-888-4EDCOMM

linda.eagle@edcomm.com

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Related Outbound Call Center Press Releases

Toronto, Canada — November 6, 2004

TigerTel/UTR (TigerTel Communications Inc.) is pleased to announce that four of its locations have received several awards for outstanding service and achievement in the call centers Canada industry.

TigerTel/UTR Toronto, Montreal, Oshawa and London locations have been awarded with the Call Center Award of Distinction by CAM-X, the call centers Canada industry trade association for providers of call center services including Inbound Order Desk/Help Desk, and Web-Enabled Customer Assistance. The Award of Distinction was developed by CAM-X to “celebrate excellence in Customer Service for those call centers responding to the more complex requirements of e-commerce and consumer response”.

TigerTel/UTR Toronto has won the prestigious Call Center Award of Distinction over the past three consecutive years. The TigerTel/UTR Montreal location has won the coveted award over two consecutive years. In addition, TigerTel/UTR Oshawa and London locations (first time entrants) were awarded Call Center Awards of Distinction. All four locations ranked among the top ten final scores across all Canada call centers, with TigerTel/UTR Toronto finishing among the top five scores for outstanding customer service in the call centers Canada industry.

In addition, the TigerTel/UTR Toronto location has been an awarded with an exclusive, Diamond Award of Excellence, also by CAM-X. This is the 12th consecutive year the Toronto location has done so. The Award of Excellence each year celebrates call handling techniques and customer service for Canada call centers and message centers. The Calgary branch, a first time entry, was also awarded with the prestigious CAM-X Award of Excellence.

“TigerTel/UTR’s showcase of top-notch customer service serves as a benchmark for all message service companies,” states Lillian Lyle, CAM-X President. “In an industry that relies on person-to-person communications… the Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements.”

“The TigerTel/UTR representation of excellence in the industry is unprecedented,” says Sue Coetzee, Vice President of Sales and Marketing for TigerTel/UTR. “As a Canada call centers company, these awards represent the achievement of a high level of standardized service delivery, spanning the entire country. We are tremendously proud of the systems we have built and the people who deliver this service excellence throughout our call centers across Canada.”

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. >From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

1-888-737-7667

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Alpharetta, GA — November 16, 2010

Knowlagent, a leading agent productivity solution for the world?s 10 million call center agents, today announced the release of Knowlagent 8.5, a software upgrade designed to further reduce shrinkage in the call center by dramatically expanding the types of off-phone activities delivered to agents during call volume downtime.

Shrinkage ? the part of an agent?s time consumed by activities other than customer interactions ? can take up a considerable amount of an agent?s work day. According to a recent survey conducted by Knowlagent of more than 100 call center executives, as much as 30 percent of an agent?s time can be spent on off-phone activities.

While some of these shrinkage activities ? such as absenteeism and lunch ? are largely outside of the center?s control, many can be completed while agents sit idle, waiting for the next call. With its new release, Knowlagent can deliver these controllable activities ? which equate to about 12 percent of an agent?s day.

Knowlagent?s patented RightTime? technology identifies pockets of downtime in call volume and directs agents to the corresponding system to complete the assigned task. These tasks might include projects, paperwork, call research, emails, and knowledge base reviews, in addition to training and coaching.

?Knowlagent users have minimized idle time for years by delivering Knowlagent?s training and coaching applications during downtime,? said Matt McConnell, Knowlagent CEO. ?Now, with Knowlagent 8.5, they can deliver just about any activity or application to make wait time even more productive, even an existing Learning Management System.?

Knowlagent customers such as Convergys Corporation (NYSE: CVG) were instrumental in developing the new solution. Convergys will use the new capabilities to better serve their clients by ensuring that each agent gets more personalized training, coaching, and communications without affecting service levels.

?There is an increasing number of activities a call center agent must complete each day and with the onset of e-mail, text messaging, chat and social media customer service channels, the agent?s role is expanding,? said Michael Bathon, Convergys VP of Information Technology. ?We anticipate the design of Knowlagent 8.5 will help increase agent productivity and performance, improving our ability to serve the end customer.?

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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Houston, TX — November 08, 2011

National telemonitoring services will provide actionable pre-screened vital signs alerts to physician practices that use YDP?s Medical Home infrastructure in patient management and practice Quality Improvement.

“This technology support for chronic disease management by even small physician practices in rural areas is one way YDP brings Quality Improvement resources into daily practice to help physicians keep their chronically ill patients stable at home and out of the hospital.”

YDP CONTACT: Priscilla Goode, President, 713-981-6125, pgoode(at)yourdoctorprogram(dot)com

VRI CONTACT: Andy Schoonover, CEO, 800-860-4230, Andy(at)MonitoringCare(dot)com

Your Doctor Program, LLC, (YDP), a physician-developed practice support company that facilitates Patient Centered Medical Home (PCMH) physician practice transformations, announces a new partnership with Valued Relationships, Inc. (VRI), a national provider of remote patient monitoring services. VRI?s services will now be an integral part of YDP?s programs to support practices in meeting NCQA Level 1 PCMH standards and establishing accountable communications across their local medical networks.

Using proprietary Quality Management software integrated with a practice?s practice management system, YDP provides expertise and support required to transform even small, isolated rural practices into more clinically effective and cost-efficient PCMH provider organizations qualified to participate in PCMH and other Accountable Care Organization partnerships with third party health benefit payers. YDP provides its services to physician practices and also to payers desiring to rapidly and inexpensively build quality improvement and PCMH partnerships with Participating Physicians in their provider networks.

?We are very excited to partner with YDP and provide physicians with immediately addressable vital signs monitoring alerts that will enable them to identify patients who need their immediate proactive intervention,? said Andy Schoonover, CEO of VRI. ?Our goal is to connect doctors with their patients who may be experiencing health problems, and to do this early enough for them to help keep their patients out of the ER or hospital. ?We are pleased that VRI will take care of all aspects of monitoring and notification for chronic disease management as well as for hospital readmission prevention,? said Kim Dunn, MD, founder and CEO of YDP. ?Their only deliverable will be a real-time actionable alert in the hands of a physician, which is incredibly important information that an outcomes-focused practice using YDP?s services can use to provide superior care and obtain performance-based reimbursement enhancements.?

Vital signs data are already being obtained daily by VRI for patients of two YDP-supported practices in Houston and Dallas using wireless peripheral monitoring devices including glucometers, weight scales, pulse oximeters, and blood pressure cuffs. VRI provides on-site (in the patient?s home) installation and patient training to maximize patient/caregiver engagement and promote a positive long term patient experience. VRI makes outbound calls to patients to validate alerts as real and actionable in order to prevent any false alerts from bothering a physician?s practice. Answers to questions asked patients by VRI Care Center staff are documented and run through VRI?s algorithms to stratify alerts. Alerts that merit clinical intervention are immediately e-mailed or faxed to physicians as well as uploaded to a secure web based platform that VRI provides to communicate telemonitoring data and trends to authorized users. YDP uses the portal to conduct ongoing program oversight and analysis.

About YDP: The Your Doctor Program? was co-founded by Dr. Kim Dunn and Kevin Dunn in 2001. Its prototype was Dr. Dunn?s transformation of Internal Medicine Services in the Texas Prison System in the 1990s, and The Your Doctor Program? was piloted with patients starting in 2003. In 2005, a Research and Development Agreement was established with UT Health?s School of Biomedical Sciences and in 2009, the Program was awarded a National Institute of Health Challenge Grant to test the model. In 2010, pilots supported by Texas Managed Care payers were established and pay YDP for Medical Home management, Quality Management, and telemedicine. In 2010, the YDP Certification Process and Practice Based CME program were developed to support YDP?s vision to promulgate its Physician Quality Standard? infrastructure and Quality Improvement programs. For more information, or to view the full range of VRI services and products, please visit http://www.yourdoctorprogram.com.

About VRI: With over 20 years of experience, VRI is one of the largest providers of telehealth monitoring, monitored medication dispensing and adherence solutions, and medical alert systems in the country. VRI’s services support patient self-management and health plan Care Management operations that enable seniors, the chronically ill, and those with disabilities to maintain their independence and avoid long-term care facilities, and avoid preventable ER use, hospitalization and hospital readmission. The company currently serves approximately 65,000 active clients across the United States, many of whom participate in commercial and government-funded health benefit programs administered by national health plans, regional BCBS organizations, and other Managed Care Organizations that contract with VRI as a Participating Provider. For more information, or to view the full range of VRI services and products, please visit http://www.monitoringcare.com.

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