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Reston, Virginia — November 10, 2011

BEI is offering a new service to assist healthcare practices to achieve Meaningful Use. Many practices are in the process of becoming ?Meaningful Users? of their electronic health record (EHR) systems. Most of the initial measures involved with Meaningful Use involve some type of provider behavior (e.g. eprescribing 40% of the time) or turning on and using some aspect of the EHR (e.g. generate a list of patients by specific condition).

Core Set Measure 15 is different. Measure 15 asks the provider to ?Conduct or review a security risk analysis, implement security updates as necessary and correct identified security deficiencies as part of its risk management process.? The objective here is to be able to prove the provider is protecting electronic health information created or maintained by their EHR. The good news is that this is something that every business, especially businesses who store confidential patient (or client) information should be doing anyway. Any changes that result from the Measure 15 Risk Analysis are just good business practices and will help keep the practice and their patients? Protected Health Information (PHI) safe from any ?bad guys? that are out there.

Mike Jennings, President of BEI commented, ?Risk analysis is not new ? it has been part of the HIPAA Security Rule since 2003 and is something that practices should have been doing all along. One of the most difficult issues for practices is that there is not a lot of guidance to go by to know what the federal government is looking for here regarding this particular risk analysis. One of the benefits we bring is that we?ve researched the requirements, know the process and can conduct an efficient and effective audit.?

Most companies rely heavily on their internal computer networks to conduct their day-to-day business. Today?s networks usually consist of fairly standard hardware including PCs, laptops, servers, wireless networking, routers, switches, firewalls, etc. Virtually all of these networks are connected to the Internet. For the most part, a connection to the Internet is a tremendous asset: employees can send and receive email, search for information, give web demonstrations and perform a myriad of other functions. However, an increasingly big issue is that of security. Just about every day there is an article in the newspaper about a major security breach of one type or another. Most companies take computer security very seriously, as it is not to their advantage to have their servers hacked or their email compromised. Despite all their efforts, however, corporate IT security remains an issue that companies must focus on every day. Although adding security to a network is an extra cost (both in the cost of the measures themselves and extra time it may take an employee to perform a certain task), it is a necessary and unavoidable cost of doing business.

Jennings continued, ?When HHS developed the EHR Incentive Program, the need to insure that ePHI (electronic Protected Health Information) was secure was a very high priority. Privacy is one of the core tenets of HIPAA, and is assumed by all Americans. We all expect that when we go to the doctor, our medical records will remain private and secure. BEI?s Core Set Measure 15 Risk Analysis is designed to do just that ? make sure practices take the proper steps to protect the privacy of its patients and their medical data created or maintained by the EHR system. This also protects our clients and helps ensure that they will be able to collect their EHR incentives.?

Jonathan Krasner, BEI?s Healthcare IT Consultant added, ?HIPAA Security Rule auditing, of which Core Set Measure 15 Risk Analysis is just a subset of, is already included in the service agreements we have with our healthcare clients. We review the entire HIPAA Security Rule program of our clients? annually and practices find that while the first audit may be fairly time consuming, subsequent years are typically pretty straightforward. Issues are identified in the beginning and then if the plan is followed it is just a matter of fine-tuning. HHS will be conducting random audits of providers who receive incentive money, so this measure should not be taken lightly. Documentation of the risk analysis and resulting security implementation is very important?

Practices that are interested in using BEI for their Core Set Measure 15 Risk Analysis should contact Mr. Krasner directly at 703-528-8300 x 105 or jonathan.krasner(at)beinetworks.com.

BEI is a privately owned business that has been providing IT support services to organizations of all sizes throughout the Washington DC metro area since 1987. Today BEI provides network design, installation, support, maintenance and procurement services to hundreds of clients in the region and has become the area?s premier provider of healthcare IT consulting and services. Healthcare IT is very different than the services and support that is typically provided to other businesses – people are walking around, logging on and off PCs all the time, and using all types of peripherals (scanners, cameras, medical devices) for data input. BEI is focused on thoroughly understanding and supporting these requirements.

BEI is a Microsoft Partner with Gold Competencies in Server Platform and Volume Licensing. BEI is working with the Virginia Regional Extension Center (VHIT) to provide Meaningful Use consulting to practices in Northern Virginia. BEI is affiliated with the Montgomery County Medical Society, the Arlington County Medical Society, the Northern Virginia Practice Management Association, the Healthcare Information and Management Systems Society and the Microsoft Health Users Group. Subscribe to BEI?s Healthcare IT newsletter.

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Worthington, OH — November 09, 2011

Mobile Users are integrating their smartphones and tablets into all aspects of their daily lives, and holiday shopping is no exception. 61.7% of Mobile Users say they plan to use their smartphone or tablet for holiday shopping this year, according to a recent survey among smartphone and tablet users on mobile devices conducted by Prosper Mobile Insights?. Most of these avid Mobile Holiday Shoppers (60.8%) plan to use their device mostly as a ?mobile mall??purchasing products and comparing prices. The other 39.2% plan to use their device mainly as a data organizer to keep track of gift lists, budgets, sales, etc. On average, Mobile Holiday Shoppers say they plan to make 37.9% of their holiday purchases from their device.

Of those who plan to use a smartphone or tablet for holiday shopping, the majority (56.7%) anticipates using their device mostly during the planning and research stage. 2 in 5 (40.2%) plan to use their device mainly during the shopping/in-store stage while 3.1% plan to use a smartphone or tablet mostly to share their shopping experiences with others.

Mobile Holiday Shoppers will likely be on the lookout for Black Friday weekend deals, especially ones they can benefit from on their mobile devices. The majority of Mobile Holiday Shoppers say they are somewhat or very likely to use their mobile device to purchase products on Black Friday and Cyber Monday:

Somewhat/Very Likely to Purchase Products on Mobile Device (Mobile Holiday Shoppers)

Thanksgiving Day: 30.1%

Black Friday: 66.9%

Saturday after Thanksgiving: 58.6%

Sunday after Thanksgiving: 48.6%

Cyber Monday: 63.5%

Source: Prosper Mobile Insights? Mobile Survey, October-11

While Thanksgiving weekend is bound to see plenty of mobile shopping traffic, the majority of Mobile Holiday Shoppers are NOT likely to purchase items using a mobile device on Thanksgiving Day.

For the full, complimentary Special Holiday Report, click here.

Mobile Holiday Shopping? There are apps for that! The top app Mobile Holiday Shoppers plan to use this year is Amazon?18.2% plan to use this app to purchase products for the holidays while 8.5% will use it to help plan their shopping. Other top apps for purchasing products include eBay (6.1%), Google (2.2%), a barcode scanner (1.9%) and PayPal (1.9%). Other popular planning apps include Google (5.8%), Notes (4.0%), Shop Savvy (2.9%) and Safari (2.1%).

For more insights on how consumers are using smartphones and tablets, download the Prosper Mobile Android Tablet App or access the online Prosper Mobile InsightCenter?, recently updated with new October mobile survey data.

Mobile Holiday Shoppers plan to search for 3 key gift categories: electronics, clothes and entertainment items. 3 in 4 (77.0%) plan to research electronics on their smartphone or tablet, and half (49.9%) plan to make an electronics purchase from their device. Entertainment items such as books and DVDs are the top gifts Mobile Holiday Shoppers plan to purchase using a mobile device:

Plan to Research on Smartphone/Tablet – Top 3 Categories (Mobile Holiday Shoppers)

Electronics: 77.0%

Books/CDs/DVDs/Blu-ray/Video Games: 70.7%

Clothing or clothing accessories: 63.0%

Plan to Purchase on a Smartphone/Tablet – Top 3 Categories (Mobile Holiday Shoppers)

Books/CDs/DVDs/Blu-ray/Video Games: 58.0%

Clothing or clothing accessories: 52.5%

Electronics: 49.9%

Source: Prosper Mobile Insights? Mobile Survey, October-11

Candy, appliances, home d?cor, beauty items and gift cards are not likely to trigger many mobile searches: over half of Mobile Users plan to neither purchase nor research these items on a mobile device.

For the full, complimentary Special Holiday Report, click here.

About Prosper Mobile Insights?

Prosper Mobile Insights? provides companies with a comprehensive view of how consumers are using mobile devices including smartphones and tablets. The insights illustrate how consumers are engaging with digital media, including ownership, purchase intentions, activities, usage, service, influence, and ultimately how new technologies are reshaping consumers? lives. Prosper Mobile Insights? is a trademark of Prosper Business Development. http://www.prospermobile.com

Survey Sampling International (SSI)

Bringing together Survey Sampling International and Opinionology, SSI is the premier global provider of world-leading sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 72 countries via Internet, telephone, mobile/wireless and mixed access offerings. Value-add services include questionnaire design consultation, programming and hosting, data processing and real-time reporting. SSI serves more than 2,000 clients, including the top 50 research organizations. It has 30 offices serving clients around the world.

Contact:

Prosper Mobile Insights?

Chrissy Wissinger

chrissy(at)biginsight(dot)com

Randi Honkonen

randi(at)biginsight(dot)com

614-846-0146

SSI

Ilene Siegalovsky

Ilene_Siegalovsky(at)surveysampling(dot)com

203-567-7230

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More Aspect Contact Center Press Releases

Berlin, Germany — November 1, 2010

ESOMAR gave its first Best Presentation Award at the ESOMAR Online Research Conference in Berlin, (October 17- 19), and explored the role of Online and Social Media research in a changing global research environment

Online research…and all that Jazz!

The practical adaptation of old tunes to make new music

Steven Gittelman & Elaine Trimarchi – Mktg. Inc. USA

The competition was open to all presenters, who submitted a paper for the conference. Conference delegates voted for the winning presentation, allowing for a true democratic selection of a winner selected by peers.

The ESOMAR online congress was attended by over 220 delegates from 35 countries. Some eighty papers were submitted for presentation and fifteen selected. Preceding the Mktg, Inc. presentation was a keynote by Kathy Dykeman of Facebook which echoed some of the same themes so pronounced in the winning presentation. The determination of best presentation was made by ballots submitted by the attendees.

Gittelman’s reaction was one of surprise and resounding joy, he said: ”We are the mouse that roared. Now let’s make good music together.” He calls for all market research practitioners to become the ”Keepers of the Sampling Frame.” In his view, it is only when we can responsibly understand what our samples mean that we can convey to our clients how much they should rely on the data. ”The responsibility is not theirs to interpret but rather ours to explain.”

About Us:

The Sample Source Auditors?, a division of Mktg., Inc., has championed the need for standardized metrics for online research. We have analyzed over 200 panels in 35 countries. We provide unique online sample quality measures and solutions. Real ID? provides a stable sampling frame. Each respondent is demographically and behaviorally profiled with 10 segmentation models generated through the Grand Mean Project?. Real ID? verifies that respondents are real, engaged, distinct and Micro-Behaviorally Targeted? – you get to know your respondents! The Grand Mean Project? continues to analyze panels; Optimum Blending Solutions? gives you the right mix of sample sources; Consistent Track? measures panel predictability and consistency through time; QMetrics? identifies and deletes the “worst” online respondents; Cropduster? digital fingerprinting software for eliminating duplicate respondents.

Mktg. Inc. offers state-of-the-art programming, hosting and real-time reporting for all your research projects. We excel in data collection for both online and traditional telephone surveys. Our CATI facility has been in continuous operation since opening in 1979, and all of our 160 interviewing stations have predictive dialer capability.

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Related Predictive Dialer Press Releases

Iowa City, IA — November 3, 2010

4More Appointments, Inc. confirmed today their new marketing protocol for 2011 will be dubbed, “Call Center in the Box.” The format is a compilation of call center services, email extraction and high volume e contacts for business owners. “We would love to thank our Swedish counterparts Anders Person and Ake Johansson for their commitment over the past few months. There were several stamps in the passports getting Call Center in the Box off the ground,” said Richard Pamenius, executive VP, “but I think we have finally arrived at a solution that both maximizes penetration and provides a seamless CRM interface for our clients.”

The marketing format is designed to run on a VOIP (Voice Over Internet Protocol) service and provide the user a real time interface with their prospective new clients. The service will be able to extract emails by the thousands, send these prospects a simple introductory e contact and be loaded into a predictive dialer for call routing. The simple format will allow clients to choose marketing campaigns on a weekly, bi-weekly or monthly basis. “The new upgrade will improve performance in almost every dimension of our client’s business model, without raising our prices a dime,” Pamenius was quoted.

4More Appointments, Inc. is headquartered in Cedar Rapids, Iowa.

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More Predictive Dialer Press Releases

— January 15, 2004

In 2000 Holden Communications purchased The Product Line, a 19-year-old TeleServices company, which has been co-branded as Holden Marketing Support Services for the last three years. In a commitment to more focused branding ?The Product Line? name will be retired in the first quarter of 2004. The Company will be known solely as Holden Marketing Support Services and will continue as a division of the Holden Direct Marketing Group.

In demonstration of Holden?s commitment to Marketing Support Services as a core competency, George Holden, Chairman of the parent company, announced that Holden MSS will now have its own direct President and General Manager, Dennis King. Jim Moody will continue as President of the Holden Direct Marketing Group?s Printing and Direct Mail marketing divisions. Mr. King comes to Holden MSS internally from Holden Graphic Services. Along with this change comes a new focus on Sales, with Tom Dawson remaining as Vice President of Sales for our Print and Mail operations, and Steve Bell assuming the role of Vice President of Sales for Holden MSS.

The Product Line has significant name recognition in the TeleServices industry, which led to the co-branding. Holden MSS includes TeleServices as part of Holden?s broader emphasis on comprehensive marketing support, which includes Marketing Program Services, Fulfillment, eCommerce Support Services, Printing and Direct Mail Marketing. The name Holden Marketing Support Services better reflects the comprehensive support services provided to our customers.

Dennis King affirms the importance of TeleServices to the future, ?Holden?s strategy of providing comprehensive marketing support requires robust order processing and inbound call handling environments. The purchase of The Product Line began our plans to expand marketing support services.?

The Product Line?s inbound sales environment has been greatly expanded over the last two years with the addition of 120 dual-wired inbound/outbound Call Center seats and with a new state-of-the-art Marketing Support Services facility in Denver, Colorado. Other TeleServices expansion includes significant upgrades to Call Center hardware and software.

Holden brings 64 years of stable, private ownership to Holden MSS and national recognition in the Marketing Support Services industry. With seven facilities, 18 sales offices nationwide and over 700 employees, Holden is a leader in Marketing Program Services.

Holden Marketing Support Services continues to grow and is now the 36th largest Call Center in the U.S. while managing 300-400,000 literature and 75,000 product orders per month through its Global Fulfillment Center in Denver, Colorado. Holden MSS is a division of the Holden Direct Marketing Group, which is a Top 80 printer and a Top 10 direct mailer nationally. Holden combines this range of services to provide comprehensive, consultative marketing support to mid and large-size companies.

For further information: contact Erin Fisher at efisher@holdenmss.com, or call 1-720-374-3700.

Holden MSS, 5000 Lima Street, Denver, Colorado 80239

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