Compare Call Center Software

Dallas, Texas — April 26, 2011

Certified Payment Processing (CPP) has hired two new trainers for the Learning and Development Department. In the past year, CPP has increased their emphasis on hiring new sales consultants and sales managers, as well as providing ongoing professional development for the team members.

Dana Harper will be training Sales Managers for two of CPP?s sales entities?TransTech Merchant Group and Summit Merchant Solutions. Harper comes to CPP with more than 12 years of progressive public speaking, training and mentoring experience. He has spoken professionally and conducted instructor-led sessions to tens of thousands of individuals on such topics as effective communications, leadership, sales, and time management. Harper has also consulted businesses in the areas of productivity, changing employee behaviors, and building employee morale. He has a degree in Psychology from the University of Phoenix.

?We?re committed to providing our sales team with the information and tools they need to prosper and become successful,? says Tony Norrie, Vice President and General Manager of CPP. ?We want to start them off right with the best introductory training. Then, we are working to have a wide array of on-going educational opportunities to keep them informed and engaged.?

Michelle J. Howard also joins the team as Marketing Center Trainer. She has a strong background in marketing, sales and business development. Her experience includes training sales and marketing leaders, as well as overseeing monthly meeting with sales teams designed to motivate sales teams and increase sales. In her new role, she will be working with new Appointment Planners in the call center, covering the company?s telephone protocol and how to use the predictive dialer to set quality appointments for the field sales team. Howard has a Bachelor of Science degree from Louisiana Tech University, where she majored in Computer Information Systems, and also studied Business Technology.

CPP is a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks, gift cards and online purchases, in addition to a range of other specialized merchant services. CPP has been a leader in the payment processing industry for more than 16 years, with a management team that has more than 60 years of industry sales experience. CPP serves more than 40,000 active merchants, with $ 3 billion in transactions and has nearly 400 dedicated sales consultants in the field throughout the country, supported by 300+ office employees. The products and services offered by CPP are designed to help businesses increase revenue, control costs, improve efficiency, enhance payment processing security and provide their customers with the most popular payment methods.

Last month, the company moved into a new 80,000 square foot building, which includes an extensive video production facilities which will be used to increase the number of online and digital training videos as well as expanded space for ongoing training. There are two 25-person training rooms, a 30-person training room and a 50-person training room, with full audio-visuals enhancements. The long-term goal is to conduct onsite seminars and workshops, as well as produce quality online webinars and digital training materials on essential topics such as sales techniques, management skills, industry security and standards, and in-depth, continuing education on the many products and services offered by the sales divisions.

The addition of the two new team members brings to eight the total number of trainers in the department, which includes five who handle online training and three in-house trainers.

About Certified Payment Processing

Certified Payment Processing (CPP) is a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. CPP has two direct sales entities ?TransTech Merchant Group and Summit Merchant Solutions and is headquartered in Dallas, Texas.

# # #

Toronto, Canada (Vocus/PRWEB) February 08, 2011

North America?s leader in hosted call center solutions today launched Skype integration, allowing users of the Telax Hosted Call Center platform to route and manage incoming calls received from a Skype ID. The ACD channel expansion increases the social media management options available with the 3.0 contact center solution, which already integrates with a number of digital media channels such as email, chat, Facebook and Twitter.

Koray Parmaks, VP of Marketing for Telax, explained the importance of the integration: ?Contact centers are adopting new models for service delivery ? companies are looking to connect with their customers through new channels. Telax is a leader in the social media integration space.? Telax Hosted Call Center’s cloud-based model allows all new and existing users of the call center software to immediately benefit from the release of Skype integration, without incurring any additional cost.

Skype is a major player in global communications: in the first half of 2010, nearly 6.5 billion minutes of calls to landlines and cellphones were made using Skype alongside 88.4 billion minutes of Skype-to-Skype calls. ?Given the popularity and response we’ve received from other social media integration and the sheer size of Skype, this was a logical next move as we strive to give our customers the competitive advantage in this changing contact center space,? said Parmaks.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America?s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

###

Find More Call Center Software Press Releases

This shows how to take backup and restore in C-Zentrix. (For more information contact www.tvtworld.com)
Video Rating: 0 / 5

Get the insight you need from your communications data with CIC 4.0. Learn More: www.inin.com
Video Rating: 0 / 5

In conversation with Chetan Bhagat: Part-3. Author of novels like Five point someone, Three mistakes of my life, One night @ Call center, Two states: story of my marriage. From Zindagi Live hosted by Richa Aniruddh on IBN7

“Irban 007 Call Center” “Une amie lui laisse les clés de son bureau et Irban occupe le nouveau poste de conseiller clientèle du Call Center, très vite il devient le confident et l’ami proche de toute une société”. Venez découvrir cette nouvelle aventure qui réserve bien des surprises.

Dublin, CA — February 28, 2011

PSS, Inc. (Product Support Solutions), a premier provider of automated customer interaction solutions to the Global 1000, today released CREDboard for Mobile, a mobile application available via the Apple ITunes Store. Android and Windows Mobile versions are also available through PSS. This is one piece of the comprehensive CREDboard package: a Social Media Interaction Platform to help companies better manage and interact with customers on Social Media sites such as Twitter, Facebook, Blogs and YouTube. CREDboard is the first Social Media dashboard focused on the enterprise contact center, providing comprehensive multi-channel management to social customer interactions. The product is designed to help individuals and/or departments not only update and monitor Social Media sites, but also take ?action? when deemed necessary.

The release of CREDboard for Mobile coincides with the release of CREDboard version 2.0 which has been greatly enhanced through feedback provided in both our Beta and initial Production Customer trials. CREDboard?s enhanced GUI and CTI/CRM interaction channels allow for even faster integration into existing customer contact environments within large enterprises.

?CREDboard enables departments to do what they do best,? said Keith Ward, CTO of PSS. ?Marketing teams can watch for brand awareness and competition issues, Contact Center agents can work with customer inquiries and potential issues, and Sales can handle leads and answer industry questions. With this enterprise-wide approach and the addition of cross-platform Mobile applications, more companies can handle more customer interactions across more channels. It?s a great step forward for managing a company?s online reputation ? or street ?cred?.?

About PSS

Product Support Solutions, Inc. (PSS) enables Global 1000 businesses to automate their customer service interactions by providing their end-users the ability to communicate with them using whatever means is most convenient and effective. We develop and support solutions for multiple customer service channels – including the rapidly growing social media and mobile channels. PSS creates highly interoperable, up to date and efficient customer service environments, that help build customer loyalty. We offer a variety of consulting, development and solution life-cycle management/support services that ensure our clients’ comprehensive customer support strategy is cost-effective, as well as a fundamental part of their brand-building and customer retention efforts. PSS works with industry leading vendors including Convergys, Genesys, Voxeo, LoQuendo and Avaya; and is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, US Airways, Sempra and many others to support their customer service center investments. For more information on how PSS can help your organization, please visit http://www.psshelp.com .

All product and company names are registered trademarks of their respective companies.

Press contact only:

Angelique Rocafort

Product Support Solutions, Inc.

(925) 208-2368

###

Find More Avaya Contact Center Press Releases

Toronto, Ontario — September 26, 2005

24-7 INtouch announced today its 37th position in the sixth annual PROFIT HOT 50 ranking by PROFIT magazine. The PROFIT HOT 50 is the definitive ranking of Canada’s emerging growth companies. Published in the September issue of PROFIT and online at PROFITguide.com, the PROFIT HOT 50 ranks young firms by two-year revenue growth.

Between 2002 and 2004, 24-7 INtouch experienced a period of accelerated growth, with annual revenues increasing by 195% over the two years. This period was characterized by an increase in call center staff and management, investment into the latest call center technology, and implementation of aggressive growth initiatives.

?Being recognized by PROFIT Magazine as one of the top 50 fastest growing Canadian companies is a significant accomplishment and great honor for 24-7 INtouch,? says Greg Fettes, CEO and President. ?From the very start, our mission has been to offer innovative and professional customer service solutions to a wide range of businesses. We offer quality call center solutions that help our clients grow their business and build lasting relations with their customers. Our clients? success translates into our success.?

?The PROFIT HOT 50 recognizes entrepreneurial ambition and managerial excellence in Canada,? says editor, Ian Portsmouth. ?These companies have succeeded by meeting emerging market needs, creating better ways to do business and never hesitating to expand beyond our borders.?

24-7 INtouch?s growth has continued over 2005, as the company has been aggressively selling additional value added services supported by the call center, such as live chat, merchant payment services, and web design services. ?We have worked extremely hard at growing our business at a fast, but manageable pace,? says Fettes. ?Our momentum will continue over the next few years as we implement several new strategies to differentiate ourselves from the competition.?

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat.

About PROFIT: Your Guide to Business Success

PROFIT: Your Guide to Business Success, offers news, strategies, tips, interviews and other resources to the CEOs of Canadian growth companies. Each year PROFIT, which currently reaches more than 400,000 readers nationally, hosts a number of events that bring together business leaders in the fast-growth segment and champions the interests of those leaders. PROFIT was founded in April 1982 as Canada?s first national magazine geared to entrepreneurs.

Visit PROFITguide.com.

###

Find More Inbound Call Center Press Releases

Toronto, ON — October 20, 2011

With increased pressure on Retailers to become Payment Card Industry (PCI) compliant, OrderDynamics announces the ability to deliver Level 1 PCI compliant solutions, the highest possible rating for eCommerce Service Providers. PCI-DSS is a multifaceted security standard that includes intensive merchant requirements for security management, policies, procedures, network architecture, software design and other critical protective measures centered on protecting credit card data.

This new core platform integration with Hosted PCI combines their powerful Payment Vault Tokenization technology with the OrderDynamics On-Demand eCommerce Platform. Retailers can now enjoy worry-free PCI compliance without compromising front-end flexibility, or backend integration options.

Through the utilization of Hosted PCI Tokenization, OrderDynamics merchants still benefit from critical features such as Re-ordering, Auto-Shipping, Credit Card Wallet, Call Center, Returns, and Order Management. OrderDynamics’ merchants will also benefit from 100% credit card breach indemnity as no sensitive card holder data ever enters the merchants environment.

OrderDynamics has also integrated the Hosted PCI Call Center IVR (Integrated Voice Response) system, removing the need for merchant call center staff from having to take credit card numbers over the phone, a necessity when running high volume eCommerce websites. With the Hosted PCI Call Center IVR enabled, shoppers are able to enter their credit card data into their telephone which returns a token to the call center agent who in turn enters the token into the OrderDynamics call center checkout page when processing telephone sales and service requests.

?By integrating Hosted PCI into our core platform payment stack and call center, OrderDynamics can deliver solutions that meet the highest level of PCI compliance without the traditional costs Retailers face? explains Michael Benadiba, CEO of OrderDynamics. ?In our experience, many merchants need all the help they can get in the area of PCI compliance and we believe this solution does just that? continues Benadiba.

?The seamlessness of the integration being offered with the OrderDynamics platform gives merchants a quick and easy way to achieve PCI compliance, no matter what level of processing requirements they?re held to? says Saurabh Soman, Co-Founder of Hosted PCI. ?This solution not only saves the merchant money through expediting the compliance process, but also significantly reduces merchant costs to maintain compliance each year? continues Soman.

OrderDynamics completed the integration as part of their Q2 platform release.

About Hosted PCI

Hosted PCI was founded in 2009 to deliver cloud-based PCI compliance to the enterprise. In March 2010 Hosted PCI launched its first service for e-commerce merchants: Hosted PCI Checkout Express Edition. This service allows e-commerce merchants, for the first time, to have full control of their checkout pages while maintaining 100% PCI DSS Compliance. The heart of the HPCI system is the Payment Vault Tokenization module. Each HostedPCI solution is completely integrated with the payment vault allowing tokens to be seamlessly used between e-commerce, order management, call center and CRM applications. Hosted PCI also launched the Call Center Edition which allows multi-channel merchants to completely protect their calls centers from credit card theft while creating a straight forward path true PCI DSS compliance for the call center.

About OrderDynamics Corporation:

OrderDynamics Corporation is a privately owned eCommerce platform service provider for high-growth B2C and B2B businesses. The success of OrderDynamics is highly attributed to its Software-as-a-Service (SaaS) eCommerce model and Dynamic Merchandising concepts which provide superior control and help drive revenue. The OrderDynamics solution caters to multi-channel retail, manufacturing, business-to-business, and complex online retail. OrderDynamics officially launched its On-Demand eCommerce Platform in 2006 after 2 years of research and development.

###

Find More Call Center Press Releases

Medford, N.J. — November 23, 2009

Steel Media, LLC today announced the opening of Philly AdWords, a new advertising agency serving small to medium sized businesses.

Gary Steel, Owner and Founder of Steel Media, LLC, is a former Clear Channel Executive with 28 years in the advertising industry. ?Our roots are in sales. That very simple statement is our biggest difference,? said Steel. ?The others are about advertising your business. We are about generating business. The others are about gross impressions, clicks, and click through rates. We are about getting people to call, email, or visit your website for the purpose of buying your product or service. When the others stop at the click. Philly AdWords? work continues until we’ve helped you to complete the sale.?

?I?ve worked with hundreds of advertising vehicles from newspaper to radio to TV, but AdWords is one of the most immediate results-oriented products that I?ve ever experienced. Though, it can be complicated,? Steel said. Philly Adwords was formed in order to provide consultation and management of clients? pay-per-click programs. Each campaign is monitored daily and is fine-tuned to maximize revenue at the most efficient investment.

Additional services offered by Philly Adwords include web-hosted telephony that can track individual advertising programs. By assigning a unique telephone number to each campaign, Philly AdWords can produce in-depth reports to determine the success of each of its programs as well as set up virtual call centers for clients? sales and customer service departments. Ultimately the mission of Philly AdWords is to generate new business and sales for its client customers though its full portfolio of new and traditional media offerings.

AdWords is Google’s flagship advertising product with $ 21 billion in revenue in 2008. AdWords offers pay-per-click (PPC) advertising, and site-targeted advertising for both text and banner ads. The AdWords program includes local, national, and international distribution. In 2005 Google introduced the Google Advertising Professionals Program in order to certify individuals and companies who have passed an exam and managed AdWords accounts. Steel anticipates receiving his certification in December.

About Philly AdWords

Philly AdWords (http://www.phillyadwords.com) a division of Steel Media, LLC is a full-service advertising agency specializing in sales-oriented strategies for small to medium sized businesses. Core products and services include, Pay Per Click Management, Online Branding, Online Media Buying, Traditional Media Buying, Social Media Strategies, Web Hosted Telephony, E-Commerce Consultation, Sales Training, and Sponsorship Sales.

About Steel Media, LLC

Steel Media is a New Jersey Limited Liability Corporation formed in 2009 to own and operate advertising, promotional and event companies. Its first Division is Philly AdWords, a full-service advertising agency specializing in sales-oriented strategies for small to medium sized businesses.

About Gary Steel

Gary Steel has held Executive Advertising Positions in National, Regional, and Local Sales. After working in Local Radio Sales and Sales Management from 1981-1986, Mr. Steel joined Clear Channel Radio’s Katz Communications where he served in various positions from Account Executive to Vice President of National Sales. In Philadelphia, he worked as VP Sales Christal Radio Division from 1994-2002. In June 2002, Mr. Steel transferred to the ?station-side? of the Radio Business, and joined Clear Channel?s Cluster of 6 Radio Stations in Philadelphia. During his tenure there, he was responsible for launching 2 new stations and their associated internet brands including a Hispanic Station WUBA-AM Rumba 1480. Prior to launching Philly AdWords and Steel Media, LLC, Steel was General Sales Manager for Clear Channel Philadelphia Total Traffic Network Sales and Online Sales .

Gary received his Bachelor of Arts Degree from Binghamton University in Binghamton, NY, and resides with his wife Linda and 2 children in Medford, NJ.

For More Information Contact:

Gary Steel

Steel Media, LLC

P.O. Box 772

Medford, NJ 08055

http://www.phillyadwords.com

# # #

Rockville, MD — May 04, 2011

3CLogic, a provider of cloud based contact center service, announced today that National Medical Management, a Pompano Beach, FL company that provides marketing services to the pharmaceuticals industry, has launched a second call center location in Panama. National Medical Management generates online leads, increasing business performance and productivity rates for pharmacies nationally.

National Medical Management is experiencing increased sales from deploying a contact center with 3Clogic?s Virtual Contact Center software in a second location. Deploying a second call center location in Panama opens new doors and business opportunities that will increase sales as well as bring in new prospective leads. With 3Clogic?s built in software dashboard, National Medical Management can manage IT resources and workforce in Panama from their Florida location. National Medical Management is leveraging features such as remote agent capabilities, call monitoring, and ?barge-in? options for supervisors provided by 3Clogic?s contact center platform. National Medical Management benefits from 3Clogic?s on demand call center with real-time reporting and monitoring capabilities by efficiently monitoring the performance of their agents. With real time monitoring tools, managers at National Medical Management can listen in on their agents? calls with prospects and evaluate their performance. This allows them to overcome any challenges that their agents may be facing, and offer new coaching view points to close sales more effectively. Using 3CLogic?s contact center software allows National Medical Management to virtually manage their resources at both their call centers, and leverage those resources for either location as and when required. By providing software deployed on AWS (Amazon Web Services), 3Clogic offers companies complete customization, flexibility, and scalability delivered from the cloud.

?By deploying a second contact center in the cloud, our company has been able to use inexpensive workforce talent in Panama while being able to leverage existing supervisors based in Florida,? said Edward Connell, president of National Medical Management. ?3CLogic?s contact center solutions allow us to efficiently administer our call centers from either the Florida or Panama location. We can honestly say that with 3Clogic?s Contact Center Software, we are experiencing increased business profits by reducing the cost of in-office installations and increasing agent productivity?.

Raj Sharma, president and CEO of 3Clogic said, ?Companies like National Medical Management are changing the contact center industry landscape by using cloud based contact center services from 3CLogic. This approach lets National Medical Management focus on their core competency without having to worry about technology challenges that come up when using complex contact center technologies. Additionally, cloud economics are just too compelling to be ignored for both large and small contact centers?.

3CLogic?s Inbound Call Center and Predictive Dialer features, combined with their cloud technologies helps companies of all sizes and across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.

About National Medical Management

National medical management is a marketing company that markets to diabetic patients on behalf of pharmacies nationwide. National Medical Management contacts patients that have requested information via the internet regarding the newest diabetic talking meter, thereby creating new qualified leads for the pharmacy.

About 3CLogic

3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution.

For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

Media Contact

Taryn Cheatham

3CLogic

tcheatham(at)3clogic(dot)com

###