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Cathrin Jacob stellte Herrn Völker im Rahmen der Veranstaltung “Contact Center – Expertentreff”einige Fragen.Er berichtet, welche Erfahrungen er im Bereich Social Media bereits gesammelt hat und welche Rolle die sozialen Medien im Kundenservice spielen werden.
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A+ Sistemas en Red y de Comunicaciones : Avaya – Next Generation Emergency Services A+Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Toronto, Ontario — October 21, 2011

Campus Living Centers, the largest owner and operator of student housing in Canada, announced today that it is preparing for an entry into the United States market. Campus Living Centers works with colleges and universities that are seeking to enhance the student experience and achieve financial performance through the planning, design, financing and management of student housing and conference facilities. The company?s current portfolio is comprised of more than 13,000 student beds on 21 campuses across Canada.

?This is a very exciting time for Campus Living Centers ? our research confirms that the US student housing market represents a significant opportunity for growth, particularly with respect to small and mid-sized colleges and universities,? said Brian Freeman, Vice-President of Campus Living Centers. ?We have a solid track record that proves the success of our model. We are confident that our integrated service delivery can improve the operating performance of residences and enhance the student experience?.

An affiliate of Campus Living Centers has recently purchased a student housing development in Kalamazoo, Michigan, located adjacent to Western Michigan University, and plans to move into other US markets are being explored. Specifically, CLC provides schools with:

????Creative financing solutions for the creation of additional student housing on-campus;
????Management of existing residence facilities;
????Administrative support;
????Summer marketing of accommodation and conference space;
????New residence construction;
????Creative strategies for continued financial growth and expansion.

There are currently over 20,000,000 post secondary students in the United States and a significant number of these students live in purpose-built student housing or in traditional residences found on- campus. Given the need for additional student housing, combined with the desire to improve current housing stock, Campus Living Centers sees a significant opportunity to build on their proven model and serve the needs of post secondary clients in the United States.

?Since partnering with Campus Living Centers, we have realized significant financial gains, as well as a service delivery model that has had an immediate positive impact on students? said Shawn Chorney, Vice-President Student Services, Canadore College.. ?The management of our residences is streamlined and efficient, allowing the College the ability to focus on core academic initiatives, with the confidence in knowing that this vital aspect of campus life is being managed by proven professionals. In addition, Campus Living Centers is currently building a 200 bed residence on-campus that the company will also own and manage?.

ABOUT CAMPUS LIVING CENTERS

Campus Living Centers is the largest owner and operator of student housing in Canada. They work with Colleges and Universities to plan, design, finance, and ultimately, manage student housing and conference facilities. Their portfolio is comprised of over 13,000 student beds in buildings they either own or manage on behalf of Colleges and Universities.

Contact: ????Brian Freeman

????????Campus Living Centers

????????T: 416.620.0635

????????E: bfreeman(at)campuslivingcenters(dot)com

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Víctor J. Palomo de Avaya, realizó una demostración de la solución Avaya Flare Experience, la cual ofrece capacidades de colaboración de video, voz y texto.
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Salt Lake City — October 31, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement for inContact? with a leading provider of insurance claims processing and management software solutions. The agreement includes services for more than 250 seats across two locations and is valued at more than $ 300,000 over the course of the first annual term.

Unlike the other hosted competitor the customer was considering, UCN provided the best suited contact handling connectivity as well as the necessary telecom framework. The new customer chose the inContact software-as-a-service (SaaS) platform to reduce operational costs and capital expense, while gaining greater functionality and flexibility for its customer service and technical support groups. It also required a solution to provide call recording and monitoring with real-time analytics and the ability to implement a remote workforce, something it was unable to affordably do with their previous premise-based system.

Said Paul Jarman, UCN CEO, “An increasing number of companies are committing to long-term relationships with UCN, selecting the inContact solution due to its flexible and scalable ‘all-in-one’ feature set. UCN continues to help companies save money and achieve new levels of efficiency and customer satisfaction while reducing total cost of ownership. We are delighted to have been chosen as the preferred technology provider over both premise and other hosted solutions”

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about the UCN call center solution, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

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Boston, MA — October 24, 2011

The Knowledge Foundation has announced that a record number of organizations from around the world will participate in the 2nd Battery Safety and 7th Lithium Battery Power conferences in Las Vegas, NV from November 7-10, 2011.

More than 165 organizations have already confirmed their participation at these events (see available PDF for complete list).

7th Lithium Battery Power

According to Dr. Serge Pann, Vice President of Science & Technology at the Knowledge Foundation, “Recent significant innovations have propelled lithium-ion battery technology to a position in the marketplace far exceeding initial expectations. From a vast array of portable applications, to micro medical devices, to high-power automotive, these breakthroughs have paved the way for an emerging market with unlimited potential.”

Drawing upon more than ten years of tracking developments in lithium battery and fuel cell research, Lithium Battery Power 2011 will guide delegates from technology and materials development, through device packaging and integration, to applications in a mobile power marketplace. Program topics include:

????New chemistries & materials to increase energy & decrease cost
????Meeting the EV challenge: cycle life, power & energy, cost and safety
????Advanced materials for improved electrode & electrolyte performance
????Application driven lithium ion battery development
????Advanced technology for greater safety, reliability and performance
????From novel materials and components to systems design and integration
????Role of nanotechnology in improving power and energy density

2nd Battery Safety

Widely publicized safety incidents and recalls of lithium-ion batteries have raised legitimate concerns regarding lithium-ion battery safety. Battery Safety 2011 is conveniently timed with Lithium Battery Power 2011 and will address these concerns by exploring the following topics:

????Application specific battery safety issues affecting battery performance
????Major battery degradation and reliability factors
????Battery management systems
????Commercial cell evaluation and failure analysis
????Advances in testing techniques and protocols
????High-throughput testing, automation and modeling for improved safety
????Regulatory issues

Distinguished Faculty

????K.M. Abraham, PhD, E-KEM Sciences
????Brian Barnett, PhD, TIAX LLC
????Marty Bradley, PhD, The Boeing Company
????Kirill Bramnik, PhD, BASF Corporation
????Ralph Brodd, PhD, Kentucky-Argonne Battery Manufacturing R&D Center
????Ratnakumar Bugga, PhD, California Institute of Technology
????Ken Chisholm, Vecture, Inc.
????Gitanjali DasGupta, Electrovaya
????Ann Edwards, PhD, Porous Power Technologies
????Jim Hodge, PhD, K2 Energy Solutions, Inc.
????Judith Jeevarajan, PhD, NASA Johnson Space Center
????Steven Kaye, PhD, Wildcat Discovery Technologies
????Shanthi Korutla, PhD, International Battery, Inc.
????Brian Landi, PhD, Rochester Institute of Technology
????Eun-Ah Lee, Korea University
????Corey Love, PhD, U.S. Naval Research Laboratory
????Celina Mikolajczak, PE, Exponent
????Partha Mukherjee, PhD, Oak Ridge National Laboratory
????Jacob Muthu, PhD, International Battery
????Ganesan Nagasubramanian, PhD, Sandia National Laboratories
????Tom O’Hara, Intertek
????Taku Onishi, PhD, Mie University
????Christopher Orendorff, PhD, Sandia National Laboratories
????Sanjay Patel, PhD, Evan Analytical Group
????Ahmad Pesaran, PhD, National Renewable Energy Laboratory
????Hyo-Ree Seo, Korea University
????Jasbir Singh, PhD, HEL Ltd.
????Kandler Smith, National Renewable Energy Laboratory
????Mahmood Tabaddor, PhD, Underwriters Laboratories Inc.
????Saburo Tanaka, PhD, Toyohashi University of Technology
????Jonathan Taylor, GrafTech International
????Hisashi Tsukamoto, PhD, Quallion LLC
????Chao-Yang Wang, PhD, Pennsylvania State University
????Xiao-Jun Wang, PhD, Swiss Federal Institute of Technology
????Clinton Winchester, PhD, Naval Surface Warfare Center
????Jian Xie, PhD, Indiana University – Purdue University Indianapolis
????Rachid Yazami, PhD, Nanyang Technological University
????Karim Zaghib, PhD, Hydro-Qu?bec Research Institute
????Yimin Zhu, PhD, Nanosys, Inc.

Virtual Participation Via Live Webcast

While nothing can replace the unique educational and networking benefits of attending in person, for those whose schedule prevents them from attending, Lithium Battery Power and Battery Safety will be webcast live from Las Vegas, NV from November 7-10, 2011.

Global Battery Tutorial Will Also Be Held on November 8-9 in Las Vegas

This tutorial focuses on present and future needs of portable and stationary electrochemical energy sources and highlights the latest technological developments designed to satisfy application requirements. You will review primary, rechargeable, commercial, industrial and military batteries, and their accessories. Additionally, this program reviews typical cycle life aspects of designing and manufacturing energy source solutions: from application energy requirements, power source electrical and mechanical design, cells selection, cells evaluation tests, battery prototype, acceptance tests, design and manufacturing techniques, testing, mass production, safety issues, use and disposal. Special focus is given to battery design and testing along with the examination of safety issues along the energy source solution cycle life.

About The Knowledge Foundation

The Knowledge Foundation integrates scientific ingenuity and real-world applications by fostering collaborative research at the rapidly changing intersection of science and business. Known for providing members of its Technology Commercialization Alliance with direct and unbiased state-of-the-art scientific information, the Knowledge Foundation is uniquely qualified to provide wider exposure for important developments in the emerging fields of alternative energy, nanotechnology, and chemical/biological detection technologies.

Contact:

David Mello

Knowledge Foundation

2193 Commonwealth Ave., Suite 398

Boston, MA 02135-3853

Phone: (617) 232-7400 Fax: (617) 232-9171

Website: http://www.knowledgefoundation.com

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Avaya Agile Communication Environment™ takes customer service to the next level with high ROI solutions that integrate communications technologies directly with CRM and other business applications. Learn more at www.avaya.com.

Impressie van het Next generatie Contact Center door Aspect.
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The first step to get a job is an interview. here are some things that you should not do during an interview.
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You know how difficult it is to work at call centers. We get calls from some real strange people. This short film is about one of those calls….. Just watch it and have fun…… Dedicated to all call center guys and gals….. Written & Directed by Prasanth Varma Produced by Kiran Jakkamsetti Music by Shravan Cinematography by Chinna Title Design by KK Shot on Canon EOS 550D/Rebel T2i
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Reach more live contacts, in less time. Period. Visit www.PowerDialerPro.com to get started for free today! Power Dialer PRO is an automated dialing platform that offers a simple yet powerful web-based solution with the tools you need for success. All of the hard work like managing contacts, leaving voicemails, sending emails, taking notes and tracking activity is streamlined by the system – leaving you free to focus on your prospects again.
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Fredericton, NB (Vocus/PRWEB) January 26, 2011

Indosoft Inc, a global provider of call center software for Asterisk, today announced the successful deployment of Q-Suite at VVM?s contact center operation in Johannesburg, South Africa. This deployment of Q-Suite enables VVM to extend its IP-enabled contact center technology platform, as well as leverage some of the enhanced features and functions within the call center software, including the ability to do CTI integration into its existing business application using Q-Suite?s .NET API.

As a leading call center software for Asterisk, Q-Suite offers a feature-rich, and scalable out-of-the-box software, delivering full ACD functionality, including skills-based routing, queue prioritization and dynamic IVR development. Its dialer for Asterisk supports advanced features capable of running multiple concurrent outbound campaigns in Predictive, Preview and Progressive dialing modes. An industry leading script builder tool for agent customer interaction allows integration of web-enabled applications and CRM within Q-Suite?s unique web agent screen. Q-Suite offers .NET and socket API for CTI integration to Asterisk for existing business applications. Detailed reporting capabilities round out Q-Suite as a complete call center software solution that is bound to satisfy the functional requirements of most advanced call centers.

With this deployment, VVM has acquired a new generation contact center suite for its Asterisk telephony platform. Asterisk has rapidly advanced to become the dominant hybrid PBX, offering the unique ability to seamlessly blend IP and TDM connectivity, while Q-Suite delivers new generation call center ACD features to allow companies to expand their Asterisk telephony infrastructure with the right contact center technology. As such, the deployment enables VVM to significantly expand its technology capabilities, implement an IP-enabled contact center with all the advanced functional requirements of a mature industry, avoid proprietary equipment lock-in, and provide improved service levels at a reduced cost.

?We were looking for a complete call centre solution that complied with the complexities of our business,? stated James Guthrie, Chief Information Officer at VVM. ?We have an existing IP telephony platform across our business which includes Asterisk and were looking for a robust call centre solution that would operate on the Asterisk platform and could scale to accommodate growth. After evaluating numerous call center software solutions available on the market, we selected the Indosoft solution since we found that it best supported the features and functionality that we required. After a period of use, we are finding that the system exceeds our expectations. Furthermore, we have found the Indosoft team to be both professional and eager to assist during the implementation and post-deployment phase.?

?In today?s extremely competitive call center industry, being able to outperform the competition is essential for many companies, but this increase in performance cannot come at an increase in expenditure,? stated Gabe Bourque, Chief Operating Officer at Indosoft. ?Q-Suite?s unique ACD and its use of Asterisk telephony make it ideally suited for companies like VVM, which require additional functionality while implementing a cost-effective migration to IP platforms. Q-Suite?s Web Interface and its rich API for CTI integration allow businesses to fully preserve features of mature, existing applications while incorporating an industry leading ACD and its contact center features, as well as extending to new additional capabilities inherent to IP telephony. VVM has sourced a call center solution capable of delivering the functionality, performance and stability required, all while enhancing their platform to improve productivity and reduce cost.?

About Indosoft

Indosoft Inc. is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite call center ACD software for private label contact center technology solutions.

About VVM

VVM Inc. is a young, vigorous company with an outstanding record of growth over the short period since its inception in 1990. VVM operates effective debt collection & credit management services by efficient use of the latest technology and unique systems, which do large volumes of work quickly and effectively, resulting in high and cost-effective debt recovery.

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