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Los Angeles, CA — April 15, 2005

LadatelUSA.Com, a leading provider of international telecommunications services to Spanish-speaking consumers, today announced the completion of a new service customized for the fast growing Hispanic population, the largest ethnic marketing group according to U.S. Census Bureau statistics.

The new service includes an enhanced “LadatelUSA,” a toll-free access service that lets callers in Mexico place collect calls to customers in the U.S., Canada or Mexico using an automated attendant. This innovative service is only 25c per minute (2.5 Pesos MXN), an unheard of innovation in the highly competitive traditional collect call services, and now works from any phone in Mexico, including pay phones, without the need of a prepaid card.

According to Jorge Delgado, a spokesman of LadatelUSA.Com, a strong focus on the Hispanic market clearly differentiates our company from the competition. “Unlike other providers that try to be all things to all people, we want to establish LadatelUSA.Com as the preeminent phone company for Spanish-speaking consumers by supporting their special calling needs and preferences,” says Delgado. “We feel that our unheard of low-cost services and in-language support further distinguishes us in this burgeoning market.”

According to a recently published report prepared by Insight Research Corp., Hispanics will spend more than $ 65 billion on local, long distance and related telecom services this year (see: http://www.insight-corp.com/reports/ethnic2.asp) (http://www.insight-corp.com/reports/hispanic04.asp). The report also reveals that Hispanics are heavy users of local, long distance and international calling programs in addition to spending more than the general market on value-added features. These trends are reinforced by LadatelUSA.Com’s regular customer surveys, demonstrating that more than 90 percent make frequent calls to Mexico, more than 20 percent receive collect calls from Mexico and more than 70 percent use prepaid cards to lower their monthly telecom expenditures.

All LadatelUSA.Com service recordings are provided in Spanish, which ensures that its customers, the majority of whom speak Spanish at home, fully understand system prompts and messages. In addition, LadatelUSA.Com’s customer service efforts are built around a team of more than 150 bilingual professionals with offices in Los Angeles California, Longview Texas and Monterrey Mexico. Outbound call centers in Mexico are also staffed with bilingual professionals who appreciate the cultural nuances of Hispanics from different countries of origin.

For those of Hispanic origin in the USA, Canada, Puerto Rico, Jamaica, Bahamas, Bermuda, the U.S.V.I. or the Cayman Islands, a similar toll free service number is available by simply dialing 1-866-238-2929. The same rates and service applies.

About LadatelUSA.Com

Los Angeles-based LadatelUSA.Com is a competitive carrier with a comprehensive set of local, long distance, international and enhanced calling services for more than 100,000 local and more than 300,000 long-distance Spanish-speaking customers nationwide. With a strong focus on the Hispanic marketplace, the company serves many of the top Hispanic markets including Los Angeles, New York, Miami, San Francisco, Houston, San Antonio, Dallas, McAllen (Texas), Los Angeles, and San Diego. LadatelUSA.Com employs more than 150 bilingual professionals and specializes in delivering competitive telecommunications services to a growing base of residential and small business customers. For more information visit the company’s web site at http://www.LadatelUSA.Com.

Contact:

LadatelUSA.Com

Jorge Delgado

jorgedelgado@ladatelusa.com

213.255.2077

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ATLANTA, GA — July 28, 2005

Jacada Ltd. (Nasdaq: JCDA) today announced details relating to the enterprise license agreement it signed with Vodafone UK in the first quarter of 2005. Based on the successful outcome of an initial project in the customer retention contact center, Vodafone UK purchased an enterprise license and is implementing Jacada Fusion in more of its UK contact centers and retail outlets. As was announced on March 30, 2005, the software license agreement is expected to yield several million dollars over the coming quarters, with a portion of the revenue being recognized in the second quarter of 2005.

Vodafone UK is a member of the world?s largest mobile network, has 15.2 million UK customers and offers a wide range of voice and data communications.

Vodafone implemented Jacada Fusion to simplify how contact center agents in its SAVES group access and utilize applications across different computing platforms, as multiple problems resulted from having agents accessing two separate systems with no real-time data exchange or updates. With Jacada Fusion, agents can now access and utilize the separate systems through a single user interface, eliminating time consuming processes and tasks brought on by the disparate systems.

Through the single user interface, an agent can now look up customer information; perform a security check; check and order handset stock; build a deal; and automatically complete the wrap-up process.

?By employing Jacada Fusion, Vodafone has cut the time of a successful customer retention call by 50%, and we completely eliminated our manual call wrap-up process,? said Steve Johnson, chief architect at Vodafone.

?Vodafone selected Jacada Fusion because it provided a non-intrusive, rapid and cost-effective solution to help our retention group improve productivity,? said Johnson. ?Jacada Fusion met our criteria on several levels. It utilizes the systems we already have in place and is 100% non-intrusive, so it required no changes to our existing Windows and host-based legacy systems. In addition, the rapid design and development environment provided for an unmatched ten-week development cycle of the Jacada Fusion-enabled transactions.?

?Jacada is very pleased that Vodafone had experienced such success with Jacada Fusion,? said Jeremy Young, UK country manager for Jacada. ?We look forward to working closely with Vodafone as they deliver a Single User Interface company wide to their retail stores, inbound call centers, and corporate functions.?

About Jacada – Jacada solutions help customers rapidly simplify and improve high-value business processes while eliminating the traditional long and expensive systems replacement projects. Jacada solutions are deployed in over 100 contact centers to over 100,000 customer service representatives (agents) worldwide, and to millions of users through self-service applications designed to off-load contact center activity. Jacada has over 1200 customers worldwide including major Fortune 1000 corporations and government organizations such as AAA Mid-Atlantic, Bank of America, Caterpillar, Delta Air Lines, The Hartford, Lillian Vernon, the U.S. Navy, Nationwide, Porsche Cars North America, Prudential, Raytheon, and West Corporation. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at http://www.jacada.com or at 1-800-773-9574.

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company?s financing plans; (ii) trends affecting the Company?s financial condition or results of operations; and (iii) the Company?s growth strategy and operating strategy (including the development of its products and services). The words “may,” “could,” “would,” ?will,? “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company?s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company’s Form 20-F and other Statements filed with the Securities and Exchange Commission.

Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

Jacada Contacts:

Ann Conrad

770-352-1310 ext 382

aconrad@jacada.com

and

Carl Nelson

NEI Communications

781-929-9095

cnelson111@comcast.net

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We’re very excited to welcome Vocalcom here today. TelStar Hosted has been looking for quite some time for a world leader to be part of our service offering. We’re veterans of the call-center experience, and we have exacting clients who are looking for a product and a service that’s going to carry them into the future, and we’ve been able to find Vocalcom, who is very excited to enter the North American marketplace. They’ll be moving their corporate headquarters here to Denver, and we’ll be marrying their product with our people and our process so we create this very reliable product for the marketplace.

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Alpharetta, GA — January 24, 2011

Knowlagent (http://www.knowlagent.com), the leader in call center talent management software solutions, recently hosted another installment of the quarterly User Advisory Council meetings.

Knowlagent?s User Advisory Council continues to encourage communication between customers and the product management team. Participants influence planning, development, and release of new products and features and also have an opportunity to trade best practices.

The fourth quarter meeting of the User Advisory Council featured a presentation from Knowlagent customer Tina Bjork, eLearning Manager at Coca-Cola Refreshments. Bjork shared how her team has integrated Knowlagent into their hiring process and ongoing training efforts. Bjork provided ?a few examples of the improvement that [Coca-Cola] has seen through an increase of Knowlagent usage? include reduced new hire ramp-up time, an eighteen percent increase in employee satisfaction, and a twenty-nine percent decrease in errors.

?One of the things we do to keep up with market needs is allow our customers to share how they use the product and how they?d like to use the product in the future? states Dwight Lucas, Director of Product Management.

In addition to best practices and results from Coca-Cola Refreshments, council members heard from the Customer Relationship Management team as well as the Product Management team who shared results from a recent customer feedback survey that investigated popular enhancement and functionality requests. Additionally, the product management team presented a preview of upcoming features and new capabilities in Knowlagent offerings. The next User Advisory Council meeting is scheduled for February 13.

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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AgentWatch is windows-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. AgentWatch features several web-based modules that provide precise queue details and statistics by hunt group. Supervisors can view all agent activity (inbound, outbound and internal) directly from their web browser. The cradle-to-grave reporting tool serves call centers with insightful guidance to improve customer service by reviewing how calls are handled.
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Dublin, Calif. — October 6, 2008

PSS, Inc., one of America’s fastest growing providers of contact center software and services, announced a third consecutive quarter with record financial results. Revenue for the third quarter was up 84% over the same period last year, and the company has in 2008 already surpassed its full year 2007 revenue and profits. Sales of next generation IVR services, CTI services, Usability Design services, and VoIP media gateway licenses were all up sharply, complementing an increase in the company’s managed service revenue for legacy call center infrastructure. In the last 18 months, PSS has completed three acquisitions, increased headcount by 85%, and has been nationally recognized as one of the fastest growing private companies in America.

On the heels of this rapid growth, CEO Todd Funk announced that Lew Chipp has joined the PSS executive team as President. Mr. Chipp is a seasoned customer service executive with proven experience scaling business operations for next-phase expansion. A corporate officer for Periphonics, Inc., he led its Customer Service Operations during a period of 400% growth. After Nortel Networks, Inc.’s acquisition of Periphonics, Mr. Chipp became Vice President of Global Customer Care for Nortel’s eBusiness Applications Division, where he led a team of over 500 professionals and had full P&L responsibility for a portfolio of contact center services with a revenue stream exceeding $ 200 million. During his tenure, that division achieved the highest customer satisfaction rating of all Nortel entities worldwide. He was later promoted to Vice President of Portfolio Operations for the $ 4.5 billion Global Enterprise Solutions Division at Nortel, where he leveraged his operations expertise to drive new product introduction, quality, and process improvements across Nortel’s PBX, IVR, ACD, CTI, Voicemail, and VoIP product lines.

Lew comes to PSS most recently from Verint Systems Inc. where he was Vice President of Customer Support for its Americas Verint Witness Actionable Solutions Division. At Verint, Lew transformed a system maintenance and fledgling implementation group into a full service provider, resulting in an order of magnitude expansion of its product portfolio and sales. Verint Witness Actionable Solutions was rated #1 for vendor reputation of products and follow-on services in a 2008 survey of National Association of Call Centers members.

“Lew Chipp is as committed to customer service as any executive I’ve ever known, and he brings a wealth of experience scaling operations in the contact center industry. We’re delighted he’s on board to help lead PSS through its next stage of growth,” said Todd Funk, CEO of PSS.

“Customer service truly comes first at PSS, and that wouldn’t be possible without this team’s passion and commitment to excellence. I am looking forward to leveraging our strong business culture, contact center technology expertise, and strong industry partnerships to continue accelerating our strong and healthy growth,” said Lew Chipp, incoming President of PSS.

About PSS:

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, Wells Fargo, and United Healthcare. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/.

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Virtual Corporates is your one-stop virtual team. The right place for Call center and Telesales Services. Tele-calling, telesales, Internet marketing, inbound, outbound, Call center, virtual assistants.
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Bill G. Mason • Mechanical Inclined • Strong Negotiation Skills • Technical Enclined • Problem Resolution • Results Oriented • Team Player and Leader • Mechanical Journeyman • Excellent Communication Skills • Time Management Oriented • Professional Day Trader • 28+ Years In Computer Hardware & Software Repair • 4+Years in Chat / Inbound / Outbound Call Center • 10 Years in Highrise Building Repair Services • 19+Years In Customer Service • 19+Years Sales Experience 602-320-1979 / Qcomphone@gmail.com Web Address www.chandlerhill.com An experienced professional in the technical electronics sales field for more than 19 years. The ability to adapt, learn and recognized for professionalism in sales and technical support. Excellent communication skills and communicate with senior management, associates, venders and customers. A unique ability to understand the needs of the customer and to increase sales. Adept at organizing, developing, and implementing a business plan to increase sales and revenues for the company.

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St. George, UT — November 14, 2011

TCN Inc. released its Preview Dialing functionality customized for the business-to-business (commercial) vertical. Now, companies that need to contact other businesses, rather than consumers, can also utilize TCN?s Virtual Call Center technologies to collect commercial debt, make sales and marketing calls, and contact business customers.

Preview Dialing enables call agents to view the call history of the business or contact being dialed before connecting the call. This functionality improves the quality of the telephonic interaction, keeps call agents on task, and vastly improves efficiency as it integrates TCN seamlessly with Salesforce and other CRMs.

TCN?s clients use its on-demand cloud-based virtual call center technology to contact businesses for a variety of reasons. Traditional predictive dialing technology, whether hardware or cloud-based, often sacrifices the quality of the telephonic interaction for speed and efficiency. Preview Dialing brings together the speed of predictive dialing with the personalized touch of manual dialing: call agents can quickly review any information the TCN client wants him or her to see before TCN connects the call. The information displayed is completely customizable for each client or call campaign.

Preview Dialing in the business-to-business setting also improves agent productivity. One study revealed that sales representatives contacted 60% more prospects per day with Preview Dialing than with manual dialing.

Part of this increase in agent productivity is attributable to weblinks and macro tools available for easy and deep integration between TCN and the client?s CRM. Rather than make calls in one program or on one technology, then turning to another to make notes and log actions, TCN?s Preview Dialing allows agents to work from one screen. Agents then annotate on the Preview Dialing screen the outcome of the call, and that information is automatically transferred to the CRM.

?For years, business-to-business telephone contacting has lagged behind consumer contacting because of the difficulties inherent in automating business contacting,? opined Dave Bethers, Vice President of Sales. ?High-balance commercial debt, for example, was handled 50 years ago the same way it often is today?with a manually-dialed phone call. TCN now melds the best of both worlds: automated dialing and data integration with the personal touch of a prepared, informed, and deliberate telephone call.?

TCN offers free testing of its virtual call center technology, including business-to-business Preview Dialing. Click here to fill out our demo form.

About TCN:

As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. For additional information, visit http://www.tcnp3.com.

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— July 23, 2005

Get trained from 8020 Accounting LLC. the largest trainers in QuickBooks in America now in India with Cosmic Technologies an ISO 9001:2000 certified BPO Company.

Training in US Accounting and US Taxation Get trained from Bridge21 Inc the largest trainers in QuickBooks in America now in India with Cosmic Technologies an ISO 9001:2000 certified BPO Company. First batch starts from 01st August 2005. Assistance will be provided in Job placement. Visit http://www.8020books.com http://www.cosmictechnologies.biz

About the company:

Cosmic Internet Technologies Solutions Pvt. Ltd. is an ISO 9001:2000 certified BPO company based in Bangalore, India focusing mainly on providing IT & ITES Solutions in the areas of Financial Accounting, US Taxation, Book keeping, HR Payroll Processing, Data Entry, Web Development and range of related IT & ITES services to our clients by leveraging process, domain and people management expertise.

Services we offer:

Financial Accounting:

Cosmic offers the following complete and end-to-end range of services in Financial Accounting And Bookkeeping.

Business process Mapping, Migrating from Legacy Accounting / any Accounting system to US Accounting software and Taxation software like QuickBooks, Peachtree Accounting System, Creative Solutions, Ultra Tax, Turbo Tax, Lacerte Tax and Pro series Tax software’s. Backlog clearance and updating all accounts.

Tax Compliance????

I. US Tax:

a) Individual Taxation -(1040)

Software: Ultra Tax, Turbo Tax, Pro-series, Lacerte Tax Etc. The process of US Individual Tax return preparation starts with analyzing and preparation of US tax returns. The source documents is then analyzed by the professionals. Preparation of 1040 return will be done by our professionals and will be completed by using relevant Tax software. Once the returns are completed professionals will start self assuring the work based on the Self-assure check list provided to them. Print preview of the return. Communication to the CPAs.

II. APEC Tax:

In the modern business environment, high quality tax advice and planning can give your business a distinct competitive advantage

Cosmic provides a full range of Indonesian Tax Services which is designed to help our clients to apply the best and most cost-effective business solutions. We are committed to delivering this on a global basis and surpassing even your highest expectations.

a)Indonesia Tax:

Personal Tax Consulting.

Personal Tax Compliance.

Calculation of monthly tax payments.

Year end tax status report for all expatriate employees.

Review of the monthly tax deductions at year end for any tax shortfall.

Tax advisory.

b) Malaysia Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

c) Singapore Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

Web Development:????

Cosmic also provides web development Solutions for company implementing web-projects of any complexity. We develop unique web solutions to improve performance and have competitive advantage of companies by enabling web technologies for their businesses.

In Cosmic, we use advanced technologies for secure and reliable web development. Our projects feature with performance, great look and feel, documentation and support. Cosmic’s development expertise is a mark of quality, competent and rapid execution of web projects – from small simple web sites to complex web solutions.

Cosmic team is built of art directors, graphic artists, web designers, copywriters, database experts and programmers who have creative talent, knowledge, experience and technical resources to complete any web design or development challenges your organization may have.

If you need customer-focused Web development, graphic design, multimedia, or programming professionals, contact us for a free initial consultation, and a proposal for your consideration.

Inbound Call Center Service:????

Cosmic can provide in-depth customer service support 24 hours per day. we offer flexible resources and operational process implementation to clients

Order taking

Insurance care services

Credit card orders

Database Management.

Outbound Call Center Service

We have an effective list of service offering specializing in Outbound solutions including:

Sales Appointment Setting Mail Follow Up

Service & Market research

Save time & money

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Rockville, MD — March 30, 2011

3CLogic, the only cloud based call center provider on AWS (Amazon Web Services Platform), is proud to announce that they have formed a strategic partnership with TelOnline, a leading provider of hosted turnkey telephone solutions for businesses and organizations. The goal of this partnership is to provide comprehensive contact center functionality to call centers across Florida and Latin America. Together, 3CLogic and TelOnline will offer IP based solutions and tools to launch inbound and outbound calling services without any upfront investment in hardware of software.

TelOnline is a value-added Digium Select Reseller and systems integrator of communications products and services, delivering building blocks to complete solutions to resellers and end users. TelOnline is committed to providing best-of-breed products. Offering 3CLogic?s Virtual Call Center platform to companies in Latin America and Florida will further enhance TelOnline?s service offerings.

Juan Carlos Casta?eda, president and CEO of TelOnline Group said, ?Our goal is to be the world leader in unified communications solutions, IP telephony services, and customer satisfaction. We are always expanding our products and services to help our customers choose the right solutions to help their business grow. This partnership between 3Clogic and TelOnline is well on its way to achieving that goal by using 3CLogic’s cloud based Contact Center Solution.”

?Contact Centers across different verticals are under increased pressure to keep their costs low while providing higher and higher levels of service to the customers they are serving,? said Raj Sharma, President and CEO of 3CLogic. ?One of the challenges that call centers face is the ability to manage seasonal demands or peaks in their call centers. Traditional delivery methods such as adding new servers and capacity are cumbersome because of the time, effort, and cost involved.?

Raj continued, ?Our partnership with TelOnline lets us offer a low cost, full featured Contact Center functionality for Spanish call centers in the cloud. These call centers can differentiate themselves by a ?pay as you go? model that reduces costs and reduces time to go operational.?

3CLogic?s Inbound Call Center and Predictive Dialer features, combined with cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.

About 3CLogic:

3CLogic Inc., a privately held corporation based in Rockville, Maryland, is the provider of cloud based contact center platform based on Virtual Telephony Applications Grid (V-TAG). Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that are integrated with existing Customer Relationship Management (CRM) programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software for customer interaction. For more information about 3CLogic please visit http://www.3CLogic.com or call 240-454-6347.

About TelOnline

TelOnline is a company that integrates and markets turnkey telephony and contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues. For more information about TelOnline, or to schedule an interview with President Juan Carlos Casta?eda, please call (954)894-6181 ext 2105 or email jc(at)TelOnline(dot)com.

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