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Boulder, Colorado — October 11, 2011

The WICHE Cooperative for Educational Technologies (WCET) is pleased to announce the recipients of the 2011 WCET Outstanding Work (WOW) award, a competition that recognizes innovative uses of educational technologies in higher education. Since 2004 the WCET WOW award has been presented to higher education institutions and organizations for exceptionally creative, technology-based solutions to a significant problem or need. Twenty-three works were nominated by colleges and universities across the country this year, and three were named winners. Each of them addresses a critical goal related to student retention and completion, demonstrating an innovative solution to one specific aspect of overall student success. The issues addressed by 2011 WOW awardees include students who enter college with no plan for their educational goals nor a roadmap for how they might begin to create a plan; the need to promote awareness of and emotional resilience against suicide in college students; and keeping pace with student demands for engaging online courses that make appropriate use of social media and multimedia resources.

?Each of these three initiatives addresses a specific area of need that cuts across higher education institutions of all sizes and from all sectors ? student ownership of their educational pathway and options, the critical need to pay more attention to the mental health stressors many college students face, and the need to provide faculty with as many tools as possible to offer engaging online courses that incorporate many of the learning tools that our students use inside and outside of the virtual classroom,? says Peg O?Brien, WOW Award Committee chair and director of extended programs for Dakota State University in South Dakota. ?The WCET WOW award represents a great tribute to the work of the winning organizations and also serves as a meaningful way to disseminate exemplary practices to the higher education community. I encourage other institutions use these models and adapt them for their own students and faculty.?

The winning projects will be honored at the WCET Annual Conference on October 26-29 in Denver, and featured in a free webcast, ?Achieving Innovation in Higher Education,? scheduled for October 17 at 1:00 pm MDT . The 2011 WOW awardees include:

GPS LifePlan by Century College and the Minnesota State Colleges and Universities. GPS LifePlan helps students achieve their educational, career, and personal goals by putting them in charge of creating intentional connections with their campus and making their own personal plans for tapping into a host of campus resources. The GPS (Goals + Plans = Success) LifePlan includes three key components: a one-stop website with links to resources and activities to help students develop their goals and plans related to career, education, finance, leadership, and personal development; the use of eFolio (an electronic portfolio) to track and reflect upon activities completed; and on-campus activities such as workshops and curriculum integration. The initial development of GPS LifePlan at Century College was spawned by the work of a collegewide task force, convened to address issues of poor student college readiness and the high number of students who tested into at least one developmental course

The use of the GPS LifePlan has been infused into the work that educational professionals are already doing in the area of student success. Over 120 faculty members have integrated the program into their curriculum. With support from the Minnesota State Colleges and Universities System, the program has been adopted by 18 colleges, one university, and three collaborative organizations. Through partnerships with the state?s National Guard, Veterans Affairs, Economic Development, and Education agencies, additional versions were created for the following audiences: military, workforce, and secondary students.

Contact:

Michele Jersak

Counselor and GPS LifePlan outreach coordinator

Century College

651-779-3221

Michele.jersak_at_century.edu

University Life Caf? by Kansas State University. University Life Caf? serves as the first interactive college website promoting the mental wellness and academic success of college students. Originally developed with a three-year grant from the Substance Abuse and Mental Health Services Administration (SAMHSA), the site features features a gallery of user-submitted artwork, writing, and photography; a blog for students to identify and share similar experiences; and resources from a network of mental health professionals. The site is available for public view, with content contributed entirely by K-State students, faculty, and staff. It reaches all K-State campuses and the university?s distance-student community globally. These audiences total approximately 23,500 students and 4,000 faculty/staff. Google Analytics reports an international reach of site visits from 147 countries, translated into 71 languages. University Life Caf? now is sustained by the K-State Counseling Center.

This engaging, community-based approach for university counseling services met an urgent need to educate and empower the campus and larger community to recognize signs of risk for suicide and other mental health issues, providing a safe venue for students to express themselves and reach out to trained counseling staff. The American College Health Association reported that 9.8 percent of students have seriously considered committing suicide, and the American Psychological Association reported suicide as the second highest cause of death among college students. Since its launch in 2009, at least one K-State student used the site to express emotional distress and threat, resulting in a successful protective intervention by trained campus staff. The American College Personnel Association named University Life Caf? as one of the top innovations in college counseling for the 2009-2010 academic years.

Contact:

Barbara Pearson

Director, University Life Caf?

Assistant director, K-State Counseling Services

Kansas State University

785-532-6927

bpearson_at_ksu.edu

Passport to Course Development by Regis University. Passport to Course Development addresses the challenge faced by many institutions with rapidly growing enrollments in e-learning: providing adequate training and support for faculty, oftentimes adjunct faculty, who are new to the online environment. Using an avatar called Addie ? an acronym for analyze, design, develop, implement, and evaluate ? the Passport system guides faculty through the course development journey, replete with a colorful interactive world map that represents various design and development destinations and even includes a passport that gets stamped at every stop along the way. The course itinerary includes nine learning topics ranging from identifying learners and organizing content, to learning assessment, and finding additional resources.

The learning design team for the College of Professional Studies designed the Passport course to serve as an exemplary online resource with robust interactive components. Faculty can view and compare how different multimedia tools, such as games, learning agents, and simulations, reinforce specific learning objectives within a course. From its inception the Passport project was to be used as a ?fun? support piece, providing course development information ?just in time and just enough,? rather than presenting information as merely another training course.

Contact:

Jane Johnson

Instructional designer

Department of Learning Design

Regis University

303-964-5448

jgjohnso_at_regis.edu

The WICHE Cooperative for Educational Technologies (WCET) accelerates the adoption of effective practices and policies, advancing excellence in technology-enhanced teaching and learning in higher education. More detailed information about the WOW award recipients and their projects is available on WCET?s website.

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Orlando, FL (Vocus/PRWEB) March 01, 2011

At this week?s Enterprise Connect event in Orlando (February 28 to March 3, 2011), Verba Technologies and Geomant are releasing a compliance recording and contact center quality management solution for Microsoft Lync Server 2010. This launch is the result of strategic market and technology collaboration between the two organizations.

Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. The joint offering from Geomant, a Microsoft Unified Communications Specialist and Microsoft Gold Certified Partner, and Verba Technologies, which develops leading call recording technology and quality management solutions, presents customers with a Lync call recording solution that encompasses key capabilities:

Geomant provides an enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration

Verba adds their complete call recording and quality management suite, featuring web-access, rich access control, and auditing and automated media lifecycle management functions

?With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,? said Kevin Ross, Geomant?s Product Sales and Marketing Director. ?With call recording, many organizations have sophisticated quality and compliance requirements. Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.?

?This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync?s unique communications and productivity capabilities with a call recording solution for compliance and quality management,? said Yancey Smith, director of product management, Microsoft Lync, Microsoft Corp.

By allowing companies to record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms with the same call recording platform, the solution enables recording in hybrid UC environments and facilitates smooth migrations. “Lync Server 2010 support is an important next step in our call recording product strategy,? emphasized Robert J. Tarantino, Director of Global Business Development at Verba Technologies. ?By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio.”

Providing on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, the solution supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. Because the automated, always-on call recording mode does not require user intervention to initiate call recording, companies can take advantage of a complete Lync audio compliance solution, while on-demand recording capabilities provide recording functionality across the entire organization.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise, or as a cloud-based, software-as-a-service solution by using the Verba Recording System?s proven, service provider, multi-tenant capabilities.

About Enterprise Connect?

Enterprise Connect? (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect? brings corporate IT decision makers together with the industry?s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect? owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. For more information, visit http://www.geomant.com.

About Verba Technologies

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording and contact center quality management solutions for unified communications platforms. The Verba Recording System supports voice, video and telepresence devices. Verba recording systems run in more than 25 countries at more than 500 customer sites and have recorded hundreds of millions of customer calls. For more information, visit http://www.verba.com.

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Fredericton, NB — October 12, 2011

Indosoft Inc., developers of Q-Suite and providers of Contact Center technology solutions to the global marketplace, today announced the launch of its Certified Reseller Program for Value Added Resellers (VAR), Cloud Service Providers and Telecom Techs across the world. Designed to enable and support traditional telecom and call center specialists in setting up and managing deployments of Q-Suite, a sophisticated ACD and Dialer software solution for Asterisk based Contact Centers, this program seeks to develop long-lasting relationships with resellers.

Q-Suite 5.5, with its unique ACD and Dialer for Asterisk, delivers feature rich multi-tenant software for both Premise based and Cloud centric contact center installations. This Asterisk based IP contact center platform provides power, innovation and flexibility for successfully managing the ever increasing customer interactions of modern call centers. Q-Suite 5.5 leverages the advantages of Asterisk, Linux, Apache and MySQL to provide an open architecture with unsurpassed functionality required for a high end contact center solution, while dramatically reducing costs of ownership and operation.

?Next-generation customer contact centers require an ACD and Dialer software capable of delivering advanced features in all aspects of contact center technology and management ,” said Gabe Bourque, Chief Operating Officer at Indosoft. ?This program prepares resellers to target small, medium and large contact centers with a technology solution based on Asterisk, the leading powerhouse of IP PBX and VoIP. It is a unique opportunity to deliver an enterprise-grade telephony and call center platform at a fraction of the cost compared to the legacy proprietary telephony systems. It also provides resellers with the full backing of Indosoft’s support and industry expertise.?

About Indosoft:

Indosoft Inc. is the developer of Q-Suite, an ACD and Dialer software for Asterisk based contact centers. Q-Suite is a full feature call center ACD and Dialer capable of meeting the most complex demands of modern customer contact centers. Indosoft Inc. provides global turnkey installations and software management of Q-Suite for inbound, outbound and blended contact centers directly, as well as through its resellers. Q-Suite ACD is also available for license to vertical applications and comes with a mature API for CTI integration with libraries available in .NET, java and XML.

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Alpharetta, GA — February 15, 2011

Knowlagent, a leading agent productivity solution for the world?s 10 million call center agents, announces the expansion of its leadership team. Kevin Kiernan is named as Senior Vice President of Sales, Eric Froistad joins as Chief Financial Officer, and John Wolf takes on the role of Chief Operating Officer.

As Sr. VP Sales, Kiernan is responsible for driving revenue and accelerating company growth as well as developing a thriving sales team. Prior to joining Knowlagent, Kiernan served as Vice President of Sales at FTRANS Corporation.

During his tenure, Kiernan developed and implemented a structured sales process, generating significant efficiency improvements along with leading development and launch of a new product offering to capitalize on market conditions. Prior to his position at FTRANS, Kiernan served as Vice President of Sales at Birch Telecom, a former leading Competitive Local Exchange Carrier.

Froistad has over thirty years of financial management experience, primarily in the technology sector. He has worked with both private and public companies in executive finance and operations functions. Froistad previously served as CFO at TSYS Loyalty where he closed $ 10 million in venture capital transactions and led a $ 40 million sale of the company to TSYS, a leading electronic payment processing company. He has also led early and growth stage companies through capital formation and restructurings, financial turnarounds, mergers and acquisitions, private exit transactions, and IPOs.

Wolf, who originally joined Knowlagent as VP Marketing and Product Management, demonstrated outstanding leadership and progress in marketing and product management of Knowlagent?s on-demand solutions. In his new role, Wolf?s responsibilities expand to include direction of customer care as well as professional services. Wolf continues to focus on accelerating company growth and ensuring Knowlagent solutions meet the unique needs of the call center.

Prior to joining Knowlagent, he was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $ 53 million online product line. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets.

“Adding new and experienced talent to our management team is vital to the growth and expansion of our business,” said Matt McConnell, Knowlagent?s chief executive officer. “I have confidence that John, Kevin, and Eric will continue to accelerate our company?s success.”

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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Toronto, Ontario, Canada — October 14, 2009

Phybridge Inc., a leading innovator in VoIP infrastructure and network solutions, today announced that its UniPhyer is compliant with Enterprise and SMB Telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Phybridge UniPhyer helps businesses by enabling a low-cost, risk free, quick migration path to IP Telephony. The Phybridge UniPhyer leverages existing telephony cabling to provide QOS, PoE and centralized power management; allowing users to realize all the benefits of IP Telephony while retaining the reliability of legacy telephone systems. The Phybridge UniPhyer seamlessly converges with the LAN; allowing for non-disruptive deployment with drastically reduced costs and deployment time.

The application now is compliance-tested by Avaya for compatibility with: Avaya AuraTM Communication Manager 5.2, Avaya AuraTM Communication Manager Branch 2.0, Avaya IP Office 5.0 and all current Avaya IP Telephones.

“The Avaya compliance accreditation assures customers we have been tested with the market leading Telephony provider;’ said Steven Fair, Phybridge EVP. Our solution, in conjunction with Avaya, brings companies a world class transition strategy from TDM to IP Telephony.’

Partners can confidently transition their clients to their chosen Avaya VoIP solution using the risk free, low cost, fast, reliable Phybridge UniPhyer.

One of the companies that sees the benefits from the interoperability of Phybridge and Avaya solutions is DJJ Technologies, a successful Platinum Avaya Business Partner that specializes in the design, sales and install of Converged Telephony and Data Networks.

“At DJJ, we are always challenged with implementing IPT on the existing LAN and cabling infrastructure as both are complex and costly to replace. With the addition of Phybridge to the DJJ AdvantEdge solutions Portfolio, we now provide an alternative that is simply plug and play. It yields tremendous cost savings to our clients while reducing deployment time for our implementation team. It is truly remarkable.” said Rich Darress, CTO of DJJ Technologies.

Another company that will gain from the compatibility of Phybridge’s UniPhyer and Avaya solutions is TriNET Systems, an Avaya Partner that focuses on supporting organizations to yield lower operational costs, improved customer service, improved employee efficiency, productivity and job satisfaction.

“Today, our customers are being asked to do more with less, so it’s up to us to identify and provide solutions that help them accomplish that goal”, said Ken Archer, COO of TriNET Systems. “The Phybridge UniPhyer is one of those solutions. This product eliminates many of the deployment barriers, challenges and costs associated with upgrading and integrating communication systems between IP Telephony and traditional analog environments. The partnership with Phybridge will allow our customers to optimize their Unified Communications experience while maximizing their return on investment”.

Phybridge Inc. is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Phybridge Inc. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Phybridge, Inc. are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Phybridge Inc.

Phybridge is a provider of risk-free IP telephony and networking infrastructure solutions. Phybridge brings practical innovations to market that provide organizations with an easier way to deploy and manage their VOIP installs. The Phybridge UniPhyer enables a risk-free, plug-and-play installation on CAT3 wiring with significantly lower costs than traditional deployments. This methodology offers guaranteed QOS with POE all over a single twisted pair resulting in less complexity, cost and time requirements. For more information on Phybridge, visit http://www.phybridge.com.

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Lincoln, NE — September 28, 2011

Ameritas Group, a division of Ameritas Life Insurance Corp., was recently named fourth in BenchmarkPortal?s Top 100 contest.

BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world. The Top 100 contest compared centers of similar size across all industries. Ameritas Group ranked #4 in the best smaller call centers category (fewer than 100 agents).

“The Ameritas contact center is among the best in its industry,” said Bruce Belfiore, BenchmarkPortal CEO. “This award was granted on the basis of objective, metrics-driven performance. Ameritas stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”

?Ameritas Group?s call center handles more than 1.4 million phone calls each year, and with each call, we have the opportunity to make a positive impact and enhance our customers? service experience,? said April Rimpley, vice president ? group customer connections and operations. ?We are very proud of this recognition, and our team.?

Results for the Top 100 contest were determined by comparing thousands of submissions within the BenchmarkPortal database and hundreds of contest entries in the smaller center category. They compared call centers of the same size, from different industry sectors, and Ameritas Group was determined to be fourth in the nation.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality TM at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit our Web site at: http://www.BenchmarkPortal.com.

About Ameritas Group

Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, has served customers since 1959 and today provides dental, vision and hearing care products and services for more than 73,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with more than 170,000 access points. Its customer service claims contact center earned BenchmarkPortal’s prestigious Center of Excellence certification for 2010, the fourth year in a row. In New York, products are offered through First Ameritas Life Insurance Corp. of New York, a UNIFI company.

To learn more about Ameritas Group, contact Ameritas Group Marketing at 800.776.9446.

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Managing director Stefano Wosz introduces Empix evolve solutions for Avaya systems. www.empixevolve.com http www.twitter.com
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A+ Sistemas en Red y de Comunicaciones : Construya unas bases sólidas con Avaya A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Bethpage, New York — August 24, 2011

Cablevision Systems Corp. (NYSE: CVC) today announced that Optimum Business has selected Strategic Products and Services (SPS), based in Parsippany, New Jersey, for the distribution of Optimum Voice Session Initiation Protocol (SIP) Trunking to small businesses. The next-generation voice product is a high-quality, reliable service delivered over a converged voice and data network that can scale to serve up to 100 employees.

SPS specializes in unified communications, contact center, network convergence, Voice over IP (VoIP), telecom expense management, video, consultative planning and monitoring services and is a Platinum certified Avaya Connect channel partner. The systems integrator is the latest addition to the growing number of partners working with Optimum Business to deploy an affordable, easy-to-manage communications system.

?We are thrilled to work with SPS as an added channel for our small and midsized business customers,? said Stephanie Anderson, Cablevision?s vice president of marketing for commercial services. ?As one of the major suppliers in the New York Metropolitan area, SPS has a broad reach across our service area and is offering Optimum Voice SIP Trunking with Avaya IP Office for a converged voice solution. This strategic relationship helps to extend the reach of Cablevision?s direct sales channels and additional third-party resellers.?

?Optimum Voice SIP Trunking is an ideal solution for small and mid-sized customers looking to consolidate separate T-1s currently operated across multiple locations,? said Jim Maynard, SPS vice president of sales. ?As a systems integrator, we build relationships with our customers and provide a total communications solution. We package Optimum Voice SIP Trunking with Avaya IP Office and offer enterprise-grade communication services at an affordable price.?

With unbeatable flat-rate value pricing, Optimum Voice SIP Trunking offers significant savings over traditional T-1 solutions. Specifically, each simultaneous inbound/outbound call session is priced at $ 29.95 per month, and business customers can select to purchase anywhere from four to 24 sessions. The first block of 10 DIDs is included. Up to 90 additional DIDs are available per customer and are sold in blocks of 10 for $ 1.95 per block, per month. The flat rate calling area includes the U.S., Canada and Puerto Rico. SIP Trunking is exclusive to Optimum Online customers and is available for $ 29.95 per month for the first year.

The complete list of partners and configuration guides are available online at http://www.optimumbusiness.com/sip.

About Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation’s leading media and telecommunications companies. Its cable television operations provide a full suite of advanced communications services that include iO TV? digital television, Optimum Online? high-speed Internet, and Optimum Voice? digital voice, all over state-of-the-art cable systems that pass nearly 6 million households and businesses across the New York tri-state area and throughout four Western states. Cablevision?s telecommunications properties also include its Optimum WiFi? wireless Internet, and its Optimum Lightpath? integrated business communications solutions. Cablevision serves the New York area with compelling local content through News 12 Networks, a local news leader; MSG Varsity, a suite of television and online services covering high school activities; and, Newsday Media Group, a business unit that includes Newsday, Long Island’s leading daily newspaper, and amNewYork, the nation’s most widely circulated free daily serving New York City. The company also owns and operates Clearview Cinemas throughout the New York tri-state area including the famed Ziegfeld Theatre, a frequent and historic venue for film premieres and events. Additional information about Cablevision is available on the Web at http://www.cablevision.com.

About SPS

As a systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in more than 25 North American cities, SPS designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS is a Platinum Certified Avaya Connect channel partner with the prestigious Services Delivery Specialization (SDS) for both implementation and support.

SPS specializes in Voice over IP (VoIP), contact center, network convergence, messaging, telecom expense management, consultative planning, and monitoring services. In addition to Avaya, Microsoft, HP, Extreme Networks and Juniper Networks, SPS holds many authorizations and certifications with the partners that enable SPS to provide powerful solutions to businesses. (For a full partner listing, please visit http://www.spscom.com.)

To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance. The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions. Alliance founding members serve over 9000 customers across more than 60 countries. As a specialized systems integrator, the Alliance holds over 336 Avaya certifications with expertise in IP telephony, contact center, messaging and unified communications.

For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology solution providers, integrators and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners and suppliers.

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