Compare Call Center Software

Improved architecture, enhanced experience, expanded management insight. Customer Interaction Center (CIC) 4.0 is the next wave in intelligent business communications. Learn More: www.inin.com

Leesburg, VA — August 29, 2011

TelStar Hosted Services, Inc., a leading provider of hosted call center solutions and Silver Sponsor of ITEXPO?s Cloud Communications Summit, and Vocalcom, a global leader in call center technology, are pleased to invite attendees of ITEXPO West, September 13-15, 2011, at the Austin Convention Center, in Austin, Texas to visit our booth #332/431 in the ITEXPO Exhibition Hall.

TelStar Hosted Services, Inc. is the exclusive hosted provider of Vocalcom call center technology in North America. TelStar Hosted is offering a low introductory price on its new Vocalcom product, 1/3 off each of your first 3 months of service, the equivalent of one FREE month, plus free softphones.

TelStar Hosted is excited to share a booth showcasing their partnership with Vocalcom at the ITEXPO West conference. With more than 5,000 call centers and 650,000 agents in over 41 countries using their call center solutions, Vocalcom is a global leader. Vocalcom?s product is state-of-the-art technology, offering:

????Robust inbound, outbound and blended call handling with true predictive dialing
????Integrated scripting and reporting
????Customizable user interfaces for agents, supervisors and managers
????Realtime dashboards
????Full media integration and queuing of email, fax, chat and video chat communications

At the ITEXPO booth, TelStar Hosted and Vocalcom are excited to offer a chance to win either a SONY Clock Radio Speaker Dock for iPod? or iPhone?, or a SONY Cyber-shot? Digital Camera W530. Share your contact information with us, and enter to win!

?We are excited to highlight our new partnership in the cloud with Vocalcom by jointly participating in the ITEXPO tradeshow. We look forward to speaking with conference attendees further about how the cloud can enhance your ability to acquire, grow and retain customers,? said James Dunn, CEO, TelStar Hosted.

?We are pleased to partner with TelStar Hosted to bring Vocalcom?s vetted product to the cloud, and help us to achieve exponential growth in North America,? remarked Steve Bederman, CEO, Vocalcom North America. ?We look forward to showing you the advanced features of the Vocalcom technology at our ITEXPO booth #332/431,? he continued.

In addition to showcasing the hosted partnership with Vocalcom, TelStar Hosted Services Inc.?s CEO James P. Dunn will anchor a panel on ?What?s Really Driving the Hosted Customer Care Trend?? on Thursday, September 15 at 9:00 a.m. This session will discuss how hosted solutions enhance the customer care market.

ITEXPO is the world?s largest and best-attended communications and technology trade show, currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine?s Fastest 50 List.

About Vocalcom

With more than 3,500 companies in 41 countries and 17 offices worldwide, VOCALCOM S.A. is a global leader in manufacturing and implementation of call center technology solutions. Our investment in research and development allows us to provide complete, efficient and profitable next generation contact center software and services. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A.

For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266).

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (?CaaS?) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients? money and allows clients to focus on their core business.

For more information, or to set up an appointment at ITEXPO, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

###

Find More Call Center Press Releases

LOS ANGELES, CA — February 7, 2004

HigherGround, Inc.®, a global player in the market for contact center recording and monitoring solutions, today announced the successful certification of the HigherGround Fusion Series 7TM interaction monitoring and recording solutions for use with Melita International Inc.?s Conversations 5.0 predictive dialer systems.

Melita International Inc. is a global provider of products and services focused on maximizing contact center effectiveness. Over 1500 customers in 45 countries have relied upon Melita for mission critical technology solutions including predictive dialing, multi-channel customer interaction management and business performance monitoring and analysis solutions.

To meet certification requirements and ensure top-quality delivery of Fusion Series 7?s powerful recording and reporting capabilities to high-volume contact centers, HigherGround developed a digital recording interface that links with the Conversations 5.0 predictive dialer. This value-added combination allows call center managers to get a clear view of the success of inbound and outbound call campaigns and efficiently track agent productivity.

HigherGround?s president and CEO Terry Ryan remarked on the advantages the Melita interface will bring HigherGround?s customers. ?We feel that this integration will greatly expand our offerings to the contact center marketplace. A larger number of companies that depend on predictive dialer technology can now use our leading-edge recording solutions to make sure their contact centers always operate at peak performance.?

HigherGround?s Fusion Series 7 consists of a complete array of tools designed to enable contact center managers to make informed business decisions by analyzing the valuable data contained in their contact center. The heart of the Fusion Series 7 solution, the Praetorian Voice RecorderTM, is a turn-key recording system for scheduled, random, on-demand and full-time recording.

The Praetorian Voice Recorder is turned into an even more powerful tool for data analysis when combined with the Mentor QA SuiteTM, which offers agent evaluation and screen capture functionality to monitor and verify phone and data transactions and fine tune agent performance. In addition, the Telecom BI SuiteTM provides an accurate overall view of contact center performance by using graphical reporting to display enterprise telecom business intelligence (ETBI).

HigherGround, Inc. is a premiere software developer of call recording, quality assurance and reporting tools for call centers and the public safety marketplace. The company?s call recording and monitoring solutions and reporting tools empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact center?s performance. HigherGround?s proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. More information can be obtained by visiting http://www.highergroundinc.com.

Specialized call routing and incredible flexibility helped VacationRoost.com increase profits 5% across the board.
Video Rating: 0 / 5

Call Center Dialing Seats – Dialing Innovations provides call center software for inbound, outbound and blended call centers worldwide.
Video Rating: 5 / 5

A+ Sistemas en Red y de Comunicaciones : Avaya IP Office – Look Professional A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es
Video Rating: 0 / 5

Keynote Delivered: Sydney Opera House 2010; Sky City Convention Centre 2010; Intercontinental Wellington 2010; Brisbane Rugby Club 2010. Social Media and the Contact Centre was a presentation given by Alex Lovell in July 2010 and later in November 2010. It was delivered on behalf of NSC and Avaya at the Intercontinental in Wellington. and at the Skycity Convention Centre in Auckland. This presentation has the objective of contextualising Social Media and looking at how this affects and impacts on Contact Centers worldwide. Customer engagement and corporate participation in Social Web conversations is a significant future addition to the Contact Centre role.
Video Rating: 0 / 5