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SAN JOSE, CA; MOUNTAIN VIEW, CA — July 1, 2005

Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC: EGAN.OB), provider of the industry?s top-rated* software suite for eService, today announced that Aspect has validated eGain? Mail, an integral part of eGain Service? version 7, on Aspect® Uniphi Suite version 6.1, the latest release of Aspect?s applications convergence platform for contact centers. Customers can use eGain?s solution in an Aspect Uniphi Suite environment to integrate e-mail-based customer care into their contact centers.

?Contact centers using eGain Mail with Aspect Uniphi Suite can provide a consistent quality of customer service across e-mail, voice, Web and other Aspect-supported communication channels, ? said Brian Gentile, senior vice president and chief marketing officer at Aspect. ?Open standards-based solutions, such as these products from Aspect and eGain, offer businesses flexibility by enabling them to add multichannel capabilities to improve their customer interactions.?

?Our combined technologies can help companies differentiate themselves with the ability to respond promptly and professionally to customer inquiries, every time?regardless of media channel,? said Ashu Roy, chief executive officer of eGain. ?eGain Mail and Aspect Uniphi Suite together produce a blended multichannel environment that ensures all communications are routed to the agents most appropriately skilled to resolve them satisfactorily.?

Aspect Uniphi Suite provides businesses with the tools for managing multiple channels of customer communications in an integrated, more effective, less-labor intensive manner. The software offers the flexibility and functionality of ACD, CTI and IVR applications on a single, centrally administered, switch-agnostic platform.

eGain Mail helps companies manage large volumes of customer communications swiftly and effectively by automatically acknowledging and responding to e-mails received and recommending optimal answers for agents to use in replying to customer inquiries.

The integration of Aspect Uniphi Suite and eGain Mail is based on industry-standard Web Services interfaces supported by both Aspect and eGain. The integration allows multichannel agents using Aspect Uniphi Suite to access eGain?s centralized knowledge base and offers easy-to-use administrative features.

About eGain Communications

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

eGain Service? 7, the company?s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company?s offices: United States: 800-821-4358; London: 1753-464646.

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect’s global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company’s leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull?s eye report on customer service

eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Contacts:

Jennifer Stroud????

Aspect Communications????

(615) 221-6842????????????????

jennifer.stroud@aspect.com

Karen Thrash

eGain Communications Corp.

(650) 230-7528 ????

pr@egain.com

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MOUNTAIN VIEW, CA — June 11, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software, announced today that Thrivent Financial for Lutherans has chosen eGain?s solutions for case and knowledge management to improve customer experience, boost contact center performance, and optimize customer interactions across the enterprise. Thrivent Financial will implement eGain Service 7 for multichannel case and knowledge management.

With 2.8 million members, Thrivent Financial is one of the leading financial service providers in the country. Its products and services are many and complex. Its customer interaction centers employ over 200 customer service professionals and receive nearly two million telephone calls every year. To ensure high-quality customer experiences, Thrivent Financial required a reliable and scalable customer interaction hub (CIH).

eGain Service will enable Thrivent Financial to:

-Streamline customer interaction processes across the enterprise

-Track and monitor all contacts and actions from the time a service request is made until the time the issue is resolved, across channels, agents and departments within Thrivent Financial

-Create a consolidated, real-time view of all its customers ? through an interface with Thrivent Financial?s data store ? available to customer-facing staff in the interaction centers

-Provide customer service professionals with guided, interactive access to a vast knowledge base, enabled by case-based reasoning technology

-Reduce training time for customer service staff

-Improve call handling efficiencies and first-call resolution

?We have been looking for ways to efficiently integrate customer information and knowledge content from our different repositories,? said Marnie Loomans-Thuecks, Vice President of Customer Interaction and Investment Services of Thrivent. ?A big reason for choosing eGain was the open, standards-based architecture of its service management platform and its comprehensive product capabilities. Using eGain?s case and knowledge management solutions, our customer service professionals are expected to be able to field a higher number of calls. At the same time, we expect to cut training time in half ? from 13 weeks to six or seven.?

?Thrivent Financial is setting a higher bar for customer support in the financial services sector,? said Ashu Roy, CEO of eGain. ?We?re pleased to help Thrivent Financial maximize the efficiency and efficacy of their contact center operations through our knowledge-powered customer interaction hub solutions, as we have done for more than 300 global enterprises.?

About Thrivent Financial

Thrivent Financial for Lutherans is a not-for-profit Fortune 500 financial services organization helping 2.8 million members achieve their financial goals. Thrivent Financial and its affiliates offer a broad range of financial products and services including life insurance, annuities, mutual funds, disability income insurance, bank products and more. As a not-for-profit organization, Thrivent Financial sponsors national outreach programs and activities that support congregations, schools, charitable organizations, and needy individuals. For more information, visit http://www.thrivent.com.

About eGain®

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies and growing medium-sized businesses rely on eGain to transform their traditional call centers, helpdesks and web customer service operations into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7, the company?s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain contact:Karen Thrash Tel: 650-230-7528Email: PR@eGain.com

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Professional Answering Service commercial. Complete inbound call center services. Call today at 1(800) 563-3717. Call today and ask about getting your first month for free! www.proans.com

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Roswell, GA — July 18, 2011

LeadMaster, a leading provider of lead management, CRM and sales force automation solutions, today announced the free 30-day trial for its Voice-Leads software solution. Sign up is easy: Clients fill out a quick questionnaire, click submit, and their Voice-Leads test drive is on its way.

LeadMaster?s Voice-Leads, which was introduced earlier this year, operates to improve and accelerate connections with prospects. When activated, Voice-Leads enables an immediate phone connection with leads coming into the LeadMaster Lead Management CRM system. This functionality extends across various workflow and marketing automation platforms, online inquiry forms, web forms, landing pages, email leads, leads from lead generators (HTTP post) and even existing records. Leads from all of these sources flow seamlessly into the LeadMaster system ? in real-time.

As leads flow into the LeadMaster system, they are captured and converted into a phone call. 74 percent of leads that convert will do so with the first business that calls them back. Voice-Leads immediately calls the designated sales representative, providing details about the lead and the option to connect with the prospect. The instantaneous functionality of Voice-Leads improves lead conversion ratios, as the system has generated increases of up to 300 percent in client?s conversion rates. This removes the possibility of missed leads, which results in maximizing sales opportunities.

?When only half of your leads are being followed up, it effectively doubles the cost of your lead generation programs,? said Andy Brownell, LeadMaster CMO. ?It’s easy to cost justify Voice-Leads when you move your lead follow-up rate from 50 percent to 100 percent.?

LeadMaster?s Voice-Leads provides clients with various calling options to ensure maximal lead response potential for their business. These calling functions include: Jump Ball, Step Ring, Round Robin, After Hours and Call Backs.

????Jump Ball – ring all of your sales reps? phones simultaneously and the first person to answer the phone gets the lead.
????Step Ring – rep A gets 30 seconds to answer their office phone. If they don’t answer then they have 30 seconds to answer their cell phone. If it remains unanswered, then rep B gets 30 seconds to answer, and so on. You pick the phones and you pick the durations.
????Round Robin – rep A gets this lead, rep B gets the next one and rep C gets the one after that. You can have multiple round robin queues.
????After Hours – you can schedule when you want after hours leads delivered by time zone. You set the priority, so fresh leads are delivered first.
????Call Backs – if you were unable to connect with the prospect, you can specify as many reattempts as you want.

The free trial allows clients to further explore the software system and to test many of these connection possibilities.

Clients interested in testing this lead management software solution have the opportunity to leverage the power of online lead generation with the phone via Voice-Leads. Completing a simple web form on the LeadMaster website is all it takes to activate the system.

About LeadMaster

LeadMaster offers a variety of cloud-computing software solutions:

????Sales Lead Management CRM Software – Everything you need in one easy-to-use online web-based application.

????Lead-Xpress – A revolutionary new way for sales reps to receive and update sales leads.

????Lead-Xtreme – It?s like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.

????LeadMaster Voice – Click to call, power dialing and virtual phone switch integrated with LeadMaster CRM.

????Call Center Solutions – Combining LeadMaster solutions provides a complete virtual call center system.

LeadMaster?s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing page, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and now improved Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.

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A+ Sistemas en Red y de Comunicaciones : Avaya IP Office A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es
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Telemarketing: An Effective Lead Generation Tool

Telemarketing is a direct interactive means of communication to costumers used by most businesses these days. The main reason why telemarketing is being utilized for it is set as an innovative tool for services and product promotion or response in promotion. It has been proven that telemarketing is a very successful marketing tool because of its flexibility to adjust and to adapt any specified marketing strategy.

The use of telephone is a much personal approach wherein a business is able to monopolize costumers with a well delivered conversation according to certain situations. Telemarketing involves actual conversation to costumers in which this marketing scheme has the ability to gather accurate and valid information right at the course of conversation. For this reason marketers consider telemarketing as the most successful lead generation machine.

Lead Generation is a marketing system that gives focus on producing new breed of potential costumer interests into a business’ products or services. A businesses or company may settle in making sales to previous clients thus attaining new contacts means new opportunities to boost sales pitch.

Telemarketing can generate leads through collected incoming calls or inbound telemarketing. When a prospective costumer makes a voluntary call, this is an obvious indication of costumer interest to a certain offer. This is one of the best lead generation tactics that effectively works when assisted with a professional telemarketer. Telemarketing companies provide a telemarketer that can expertly promote a product or service and turn costumer interest to instant buyers or purchasers.

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Calling using random lists of costumer contact information for a specific purpose or outbound telemarketing is another diverse approach in lead generation. An outbound telemarketing is the process of conducting unsolicited calls or cold calls to prospective customers. Equipped with targeted calling lists, businesses can have a great deal of advantage to reach out possible leads. This applies more responsibility than inbound telemarketing since person receiving this call can possibly tip-off rejection to the caller. Thus, the main goal of outbound calling is to develop unresponsive costumers to a strong costumer interest and make future buyers.

Appointment setting is another efficient lead generation scheme that applies to telemarketing. This is a significant method of setting up business appointments that also involves phone conversation between a company representative and the prospective client. It is an ideal service typically when marketing to the most important costumers. Basically, the process is to first identify the prospect after that set an appointment wherein marketing professionals can meet in a face to face business meeting. Moreover, it is very crucial to turn every potential opportunity into a real business deal.

Telemarketing leads generation campaign emphasizes the buildup of costumer-company relation with its systematized marketing approached. It is attested that when telemarketing is outsourced it demonstrates greater effectiveness compared when is established solely. Since telemarketing firms are a great pool of people that best demonstrates such delicate marketing operation.

Outsourcing your lead generation campaign using telemarketing as a tool to outbound call centers is one of the available and most efficient option you may have. Outbound call centers that specialize in lead generation and appointment setting services can assure you with high quality deliverance of their services for they train their staff professionally. Outbound call center companies or BPO companies invest with professionally- trained and highly-skilled staff to deliver quality service and customer satisfaction to their clients. Having your own telemarketing team in-house that will do your lead generation and appointment setting campaigns can be difficult as well as it would cost them a large amount on budget.

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— June 18, 2005

After an explosive start, sales volume continues to increase at the largest marketer of the Coastal Vacations travel product. Clear Business Solutions LLC continues to increase staffing to accommodate the growing number of current Coastal Vacations members and new associates who have aligned themselves with the call center’s proven marketing system. In keeping with measured growth plans announced earlier this year, they will move to a larger facility in July.

http://www.passivecoastalincome.com explains the Coastal Vacations call center, including membership information and tips. Audio seminars on Internet marketing and classified advertising, as well as an interview with the call center founder are all posted on the website.

Website visitors will find an explanation of the call center business model, learn what the call center does, and who is a good candidate for membership. They can hear an interview with Clear Business Solutions founder Paul Langley, and Coastal Vacations Director Dean Marino posts a daily call center update as well as his daily travel tips.

The move to a larger facility in the Phoenix metropolitan area was expected later this summer. The increased demand for the call center services has moved that schedule up. The last seats in the company’s existing facility were filled earlier this month. It is expected that the move and expansion will coincide with the release of a multi-faceted, integrated marketing system enhancement the company has tried to keep under wraps for several weeks. Clear Business Solutions President Paul Langley declined to comment on any enhancements to the company’s marketing system at this time. Coastal Vacations Director Dean Marino says he expects the enhancements to include a flash movie and auto-responder.

According to Marino, “It is no wonder Coastal Vacations sales have exploded at Clear Business Solutions. They are marketing a lifetime vacation membership that our Board of Directors has valued at over $ 15,000. Resort properties sell the same product for $ 3,500 to $ 4,000 or more, but Clear Business Solutions offers the same product for $ 1,995. In addition to the lifetime of vacations and business travel, members can earn thousands of dollars a week with a home based business in which the professionally staffed call center does most of the work. As an added plus, Clear Business Solutions is a member of the Better Business Bureau in Arizona.”

For updates regarding the expansion and additional information about the Coastal Vacations call center operated by Clear Business Solutions LLC, go to http://www.passivecoastalincome.com.

Contact:

Dean Marino

310-721-7299

Dean@goplaceswithcoastal.com

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Charlotte, NC — June 15, 2006

The premier management consulting firm, Omega Performance, announced today the debut of its Call Center Health Check, a complimentary diagnostic tool that helps call center managers determine their center?s level of performance. Developed by Omega Performance?s call center experts?who have decades of experience researching and defining best practices worldwide?the Health Check is comprised of 15 questions that probe into critical call center performance indicators including agent turnover rate, employee training and development, customer satisfaction, call monitoring, and quality assurance.

Based upon the answers provided, a numerical score is tabulated and a best practice ranking of Early, Emerging, Advanced, or World-Class is made instantly available. Omega?s Call Center Continuum, a best practices implementation tool, is only a click away for call center leaders wanting to learn more about their center?s current performance and how they can advance to the next level of performance. Access the Health Check at http://www.omega-performance.com/healthcheck/.

?Call center executives and managers face a number of challenges as they strive to accelerate performance,? said Anne Ivey, Omega Performance?s senior vice president and contact center practice director. ?Knowing how their center compares to others will help them to hone in on the things they are doing well and identify those that need improvement to reach world-class status. Our Call Center Health Check quickly gives them an accurate assessment of where their center is today and our Call Center Continuum outlines what steps they need to take to improve business results going forward.?????

About Omega Performance (http://www.omega-performance.com)

Since 1976, the management consulting firm, Omega Performance, has enabled more than 2,500 firms worldwide to drive and sustain improved business performance. Omega empowers results-driven leaders with assessment, consulting, training, and coaching programs that are practical, effective, and proven. The company?s call center solutions enable staff to strengthen customer relationships and loyalty, increase market share and share of wallet, and generate greater sales and service results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, and Toronto.

Contact:

Laura Walker

Omega Performance

(704) 672-6060

inquiry @ omega-performance.com

http://www.omega-performance.com

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