Compare Call Center Software

Offshore multilingual Spanish, French call center India

Last year, after realizing the benefits of providing contact center, many companies use is responsible for deals to increase sales and expand their business. It ‘important to call the service providers are well versed in the language of the customer to meet their needs. If players do not know their customers such language to feel insignificant and their problems are still unsolved. The customer feels completely the losses, because he is able to express his needs.

Multilingual call center like Spanish call center and French call center at one place is one of a number of call center executives, because of their influence on other normal call centers. They are better in that they have the capacity to serve their customers in different countries and different languages.

Multilingual BPOS increases the efficiency of call center for entrepreneurs are able to work with machines and even with the same representatives. At the start of the call center operations in a language register, but with time and facilities, these centers have begun deals in other languages for Spanish call center and French call center. They were named Best BPO multilingual.

]]>

Multilingual call centers as its name implies, serve customers in different languages thanks to an excellent round the clock hours of work. Many countries want to outsource provides international call centers, but cannot due to the limitations of language. Multilingual call centers provide customized offerings to solve specific problems. These deals are available in several languages other than English and mother tongue.

The offers are usually send in a various language; even so the technology remains to be the same. Managers are usually exactly the same. Therefore, multilingual call centers are definitely much more competitive in the market to get these offers in the same language only.

Multilingual call center can be added to the bid, including processing mail, offers to customers, lead generation and distribution of lead in some cases, translation of documents. Service quality is the need of the hour. Call centers are better quality customer service to serve customers in different languages like for Spanish call center and French call center and supports all types of activities required of them.

BPO increase the effectiveness of multilingual call center (for example Spanish call center and French call center) and margins of profit for these people. These are contacted by companies because of their own low priced and high income. Customers get the offers started to want them back again.

Changing demographics of the Hispanic population in the United States has led to the Spanish telemarketing services inbound telemarketing offers and Spanish. Hispanic direct marketing / promotional offers can take care of your organization, sales and communication in this society. These offers include a troubleshooting aid office offers Internet sales offers and provides order entry, customer, offer education, etc.

These offerings provide input and output to customers, but also throughout the day. In this way, customers are happy call center and get an option to expand further. BPO centers still preferred by companies because they help reduce the cost of operations significantly. Call centers, companies can spend more time on their core business, without being extended on its core business of the league.

Related Call Center Articles

Mountain View, CA — May 18, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that eGain Service? 7, the company?s pioneering software suite for customer interaction and knowledge management, received the #1 rating in Patricia Seybold Group?s Bull?s Eye Report on Knowledge Management for Cross-Channel Cross-Lifecycle Customer Service. The report was based on an in-depth analysis of 7 customer service software solutions, using a composite evaluation framework that included 9 criteria: knowledgebase organization and structure, content model, support for external content, metadata for findability, metadata for management, search, navigation, process management and samples.

?We conducted a rigorous, framework-based evaluation of 7 select software offerings that provide knowledge management capabilities for cross-channel, cross-lifecycle customer service,? said Mitchell Kramer, SVP and Senior Analyst of the Patricia Seybold Group. ?eGain Service 7 earned the top score for knowledge management, in addition to the best scores for analytics, architecture and overall customer service capabilities.?

?eGain has been a leader in knowledge management through our acquisition of KM pioneer, Inference Corporation, several years ago,? said Ashu Roy, CEO of eGain. ?We have since evolved our solution in partnership with leading global customers. We are glad to get recognized for this effort through continued customer adoption and a top rating from Patricia Seybold Group, a leading analyst firm.?

The most mature, proven and flexible solution for knowledge management and access for contact centers, helpdesks and self-service, eGain KnowledgeAgent? and eGain SelfService? provide:

·Comprehensive capabilities for adaptive content creation, workflow and content performance management

·Adaptive access to content including FAQ, search, folder-browse, guided help and virtual agent access that dramatically increases self-service adoption across a wide range of internal users and customers.

Additional information on eGain?s knowledge management solutions for contact center and helpdesk agents, and web self-service can be found at:

http://www.egain.com/products/knowledge_management.asp


http://www.egain.com/products/web_self-service.asp

Seybold Group?s Bull?s Eye research reports are available at http://www.psgroup.com.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping customer service organizations, help desks and e-business operations achieve and sustain service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7?, the company’s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; London: 1753-464646; Tokyo: 3-5778-7590.

eGain Media Contact

Karen Thrash eGain Communications Corp.Tel: 650-230-7528Email: pr@egain.com

###

Call Center Dress Code ? Exhibiting Your Professionalism

Life at a call center has a great glamor which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan will definitely try to have a clear view about the professionalism that a particular contact center is adhering. Therefore, it is extremely vital to follow an ethical dress code that builds the rapport of the organization, you are working for.

The appearance of trusted business professional reflects the work culture of any contact center. In this aspect, a more formal dress code is essential for your employees. For men it is always a best way to dress in a formal way. The formal dress code such as khakis, chinos, dockers or fashion jeans or pants of any kind, long-sleeved button-down shirts or neatly pressed polo shirts, etc. are some of the best options. In addition to this, a belt, pair of formal leather shoes with dark color socks become a better combo with formal dress codes. If an employee holds a senior management position, it is advisable for him to add a tie to his formal attire. This brings more glamor to the working style. Smart casual are also followed by many employees in the BPO industry. It is seen that many call centers have implemented the policy of offering smart casual dress codes to save time that is generally spent on managing a formal dress.

As a call center follows western culture, it is recommended that women prefer to carry out their professional dressing with trousers and pants with shirts without any print upon it. Smart casual include a tailored trousers, jumper, blouse, sweater, cardigan with a smart skirt, dress etc. are some of the best in their category. A good casual dress for ladies is always complimented with shoes, flats, low heel boots, watches, good hairstyle, accessories (watch, bracelet, and earring). Women should avoid exhibiting too much skin and tight clothing for better. In accessories, it is seen that use of plain pendent, simple chain and pearl can add more elegance to a lady who dresses casually.

Normally, a call center industry doesn’t follow much of the hard-core formal dress codes. It is because employees can work better when they are allowed to dress comfortably. But professionally, a dress code develops a presentable atmosphere for corporate employees and helps to create and positive moral for the call center. The ethical dress code for call center services can create goodwill for a client who can visit your organization, surprisingly.

Philadelphia, PA — August 23, 2011

During National Health Center Week, August 7-13, the US Department of Health and Human Services announced $ 28.8 million in grants to 67 community health center programs across the nation, including one that will develop a new health center in Eastern North Philadelphia through a partnership between Public Health Management Corporation (PHMC) and Congreso de Latinos Unidos (Congreso). Through this new venture, PHMC and Congreso will work together to address health care access barriers faced by low-income residents of the area surrounding the new health center, to be located at 216 West Somerset Street in the 19133 zip code of Philadelphia. This is a significant expansion of the services PHMC already provides, including its work as the Health Care for the Homeless grantee in Philadelphia, as well as the services that Congreso has provided this underserved community for more than 34 years. ?We?re thrilled to work with Congreso and PHMC?s affiliate, National Nursing Centers Consortium, to serve a community that faces significant barriers to health care access,? says PHMC president and CEO Richard J. Cohen. ?This new health center will ensure comprehensive, culturally appropriate health care.?

Currently, Congreso serves 15,000 low-income people in the surrounding area through education, employment assistance and health promotion. The area of the new community health center site has been classified a Medically Underserved Area by US Department of Health and Human Services, Health Resources and Services Administration. Twenty percent of the residents are uninsured and 54% live below the poverty line, while 82% have incomes under 200% of the federal poverty level. ?Congreso?s ability to augment our health services by now providing primary care services has a direct impact on our efforts to overcome educational and employment barriers,? says Congreso President and CEO Cynthia Figueroa. ?This was the missing component of our comprehensive health services, which include a family planning clinic, teen pregnancy and parenting programs, nutrition, childhood obesity, HIV/AIDS supportive services, and behavioral health options, amongst others.? Area residents suffer greater than average health disparities compared with those in other Philadelphia neighborhoods, including higher rates of obesity, diabetes, hypertension, teen births, late prenatal care, poor birth outcomes, child and adult asthma and depression.

Since 2009, Congreso has organized a community advisory board whose purpose was to plan the health center, making recommendations on hours of operation, community outreach, and other aspects that would ensure access. Advisory Board Member Jose Gonzalez shared, ?I’m so happy because there are so many people in this community that need to seek medical care and need their medications and can’t get help anywhere…our community will be very happy when Congreso has a health center.”

Presently, the city of Philadelphia?s health centers reach an estimated 49% of the area?s low income residents, leaving more than 116,000 people without access to affordable, quality, timely care. The new center will reach an estimated 3,000 patients per year, provide both primary care and behavioral health care in an integrated model, and ensure patients also benefit from the many education, employment, and other social services already provided by Congreso, PHMC and the agencies? many partners throughout the area.

Currently, PHMC?s Federally Qualified Health Centers serve diverse and often vulnerable populations, including the homeless, persons with HIV/AIDs, and people living in public housing. Three PHMC health centers, PHMC Health Connection, Rising Sun Health Center, and Mary Howard Health Center recently gained national recognition from the National Committee for Quality Assurance by receiving the designation of Patient-Centered Medical Homes.

About PHMC

Public Health Management Corporation (PHMC) is a nonprofit public health institute that creates and sustains healthier communities. PHMC uses best practices to improve community health through direct service, partnership, innovation, policy, research, technical assistance and a prepared workforce. PHMC has served the region since 1972. For more information on PHMC, visit http://www.phmc.org

About Congreso de Latinos Unidos

Founded in 1977, Congreso?s vision is to transform the lives of Latinos in Eastern North Philadelphia, by moving them up the economic ladder and, ultimately, out of poverty. The agency accomplishes this by assisting clients in achieving education credentials and employment, while providing support to remove social and health barriers and emphasizing cultural identity. Congreso served more than 15,000 individuals in FY11 through its education, employment, health and safety programs.

Contact:

Nikki Reen, 267.295.3859 or nreen(at)phmc(dot)org

Yvette Nunez, 267.241.9361 or nunezy(at)congreso(dot)net

# # #

Call Center Technology for Client Satisfaction

Clients and companies alike depend on contact centers for the management of huge components of their business operations. Companies use call centers as their resource to serve customers by answering questions, taking orders, scheduling repairs, upselling and processing purchases. These client demands require call centers to come up with state-of-the-art call center technology.

With customer base becoming more tech-savvy, communication technology like the internet, telephone, email and SMS become amazingly prevalent, there has been a strong call for call centers to leverage on these innovations and come up with their call center technology that they can use to serve their client fully.

The growing needs of businesses have required the significance of using innovative technologies. It has become really necessary for providers of both outbound and inbound call center service to embrace extraordinary techniques to manage calls in a way that is efficient. These providers are expected to make sure that they answer calls properly and promptly. All these responsibilities bring out the importance of possessing reliable call center technology.

]]>

These technologies allow call centers to improve their efficiency in partnering with clients. To make communication more effective, computer telephony integration (CTI) comes into the picture. This call center technology is intended to integrate several communication means in a single platform. As there is an expansion from voice to integrate web, fax and email, the CTI definition has also expanded to incorporate all contact channels of customers with computer systems.

Unified communications among call center agents is also important so they will receive customer queries from a separate media contact and have them in their computer screen in an integrated format. This manner makes queries addressed in a shorter time and increases first-contact resolution and productivity.

Call center solutions of today provide predictive dialers which allow longer agent-client interaction. With these solutions, agents can communicate with clients and customers effectively, thus giving them maximum satisfaction. These solutions have the capability to make a call transfer to an agent when an active voice gets in. It is also capable of tracking the agents who are on duty.

Moreover, the customer relationship management (CRM) solution offers accurate and timely information to clients. It helps in improving productivity level by developing top-level customer relationship while assuring quality feedback. The CRM software works in maintaining significant call center database. It delivers services like contact management, call history keeping, appointment and date setting and data export or import.

Call center technology has been proven to play a major role in call center operations as call centers have been regarded as the main source to reach potential customers.

Related Predictive Dialer Articles

Dentro del marco del Customer ContactForum, Alestra, Aspect y Unigate anunciaron una alianza estratégica para ofrecer al mercado una solución de Contact Center en la “nube”, para maximizar la eficiencia y la efectividad de los procesos de negocio. Escuche de voz de los directivos de estas empresas la propuesta que hacen al mercado de Centros de Contacto en México.

Offshore Telemarketing : Easy way to business communications

Telemarketing is an excellent tool for a business to reach targeted markets quickly and efficiently. An outbound call center is necessary for business to reach many customers easily. Outbound call center agents however need proper training to ensure that your messages are transferred to the consumers clearly.

Telemarketing call centers are able to provide a number of telemarketing services designed to meet a specific client’s needs. Listed blow are the example of some services provided by telemarketing call centers:

*      Appointment Setting

*      Lead Generation/Qualification

*      Phone Sales

*      Seminar Registration

*      List Cleaning/Database Update

*      Market Research & Surveys

*      Direct Mail Follow-up

*      Up-selling/Cross-selling

*      Product Promotion

*      Debt Collection Services

Telemarketing provides immediate feedback from customers and allowing immediate response to customer’s needs. In recent time, telemarketer is the backbone of the telemarketing industry. Although automated telemarketing systems can perform some of the telemarketing services a business may need (such as giving out recorded message, information or recording an address for mailing). The person voice provided by an individual telemarketer allows communication with customers and prospects from Call Centers every day.

]]>

When telemarketing involves the sale of a service or product, it is considered telesales. A telemarketer must learn how to be persuasive, while remaining friendly. A good telesales/telemarketer is an asset to any company.

Offshore telemarketing services is one of the key services offered by most of the call centers. Telemarketing services can help you in building leads, customer databases and also help you in finding new customers and business .

When global companies outsource telemarketing to Indian, they benefited from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills.

:

Speaks clearly and intelligibly and Listens well.

Speaks in a smooth and fluid manner, without halting or stumbling over the words.

Smiles while talking (a smile can be heard over the phone – it’s true, try it).

Knows the specifics of his or her company’s product or service.

Communicates, connecting with the customer or prospect .

Can handle questions easily.

Outbound telemarketing utilizes call centers are used by a business to increase sales and create a larger customer base. With any type of outbound calling, the telemarketer generates the call to the prospective customer from the telemarketing call center. It is a very successful and effective way for a business to find new customers and easy way to business communications.

This explains how to configure the SIP channels. (For more information contact www.tvtworld.com)
Video Rating: 0 / 5

More Outbound Call Center Articles

Chelmsford, Mass. (Vocus) November 6, 2007

Aspect Software, Inc., the world?s largest company focused solely on the contact center, today announced the company has continued to improve its ranking on the 2007 Software 500 list of the world?s largest software and services providers. Aspect Software once again placed among the top 100 companies on the list at number 76 overall, moving up from 82 in 2006 and 144 in 2005.

?Competition within the software industry continues to be fierce, and we believe that our ability to listen to our customers and extend our product offerings with the introduction of PerformanceEdge? and Aspect? Unified IP? has helped us differentiate ourselves, which is contributing to our higher ranking,? said Jim Foy, president and chief executive officer at Aspect Software. ?Through our climb up the list, we?ve established ourselves as one of the major players in the contact center market and the greater software industry. As the contact center plays an increasingly larger role in helping companies achieve their business objectives, we expect that our more than 30 years of experience in this space helping companies improve their customer service, collections and telemarketing processes will allow Aspect Software to continue to grow and improve our position on the Software 500 list.?

The Software 500 is a reflection of the overall software and services industry and provides a benchmark of growth by segment in the market.

?The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year,? says John P. Desmond, editor of Software Magazine and Softwaremag.com. ?The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners. It is a quick reference of vendor viability, which is content of value.?

The Software 500 ranking is based on total worldwide software and service revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co., as well as from public documents. The Software 500 list is posted at http://www.softwaremag.com.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world?s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world?s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP? Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge?, the industry?s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company?s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.

Aspect, PerformanceEdge, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

###

Release Date: 25 April 2008 Genre: Action Run Time: 148 Mins Starring: Akshay Kumar, Saif Ali Khan, Kareena Kapoor & Anil Kapoor Lyrics: Piyush Mishra, Vishal, Anvita Dutt Guptan, Kausar Munir Music: Vishal & Shekhar Producer: Aditya Chopra Director: Vijay Krishna Acharya SYNOPSIS: What happens when you throw two guys who hate each other together… A cool call center executive Jimmy Cliff (Saif Ali Khan), a desi wannabe gangster Bachchan Pande (Akshay Kumar) add for good measure a beautiful girl Pooja (Kareena Kapoor) who can’t be trusted… on a journey across spectacular India… a journey which will alter the course of their lives in more ways than one… a journey where even enemies need to trust each other if they want to stay alive… Trouble is, in this world no one can be trusted ever! And to top it all there is the evil eye of Bhaiyyaji (Anil Kapoor – Slumdog Millionaire & 24)… a maverick gangster who enjoys killing people as much as he enjoys learning to speak English… What you get is… TASHAN
Video Rating: 4 / 5

This is a very rare event, where a Girl wants to have her head shaved while completely sober. I guess this is what happens when you work at a call center for too long. If you like please leave a comment and share with your friends
Video Rating: 4 / 5

Virtual contact center makes life easier

With 3CLogic’s virtual contact center deployed on Amazon Web Services, merchants and business owners can not only expand their businesses but also provide exceptional customer and technical support. With their hosted , 3CLogic provides web based call center functionality at a reasonable price. 3Clogic’s contact center software allows merchants and business owners to be able to deploy the software within a matter of hours, eliminating timely setbacks and equipment costs. Due to the fact that the contact center is hosted in the cloud, business owners can hire remote agents to run their call center. This means that their agents can be located anywhere in the world and all work together on the same campaign or different campaigns and still be part of the same call center.

3Clogic understands the needs for businesses to grow and expand, the 3clogic contact center software is highly scalable and customizable. These provide full functionality to merchants and business owners to grow at their own pace. With features such as the and , businesses owners can cut down on costs as well as more efficiently manage their time making calls to leads. All it takes is a simple upload of lead’s phone numbers, a time set to call, and the VoIP dialer takes care of the rest! This is more beneficial than traditional call centers because instead of your agents taking precious time to dial phone numbers manually, they can be auto dialed and connected in a matter of seconds.

Unlike traditional call centers, the 3clogic call center solutions are hosted in the cloud to ensure quality performance and reduce costs. Traditional call centers require expensive infrastructures as well as costly down times. Having in the cloud means no pricey infrastructure costs and no losing business during downtimes. In today’s ever changing era, are just too convenient and affordable to pass up.

3Clogic’s solutions are hosted on Amazon Cloud and are extremely efficient as they eliminate the need for traditional systems and hardware. With features such as the , auto dialer, inbound solution and outbound solution, and real time reports, businesses can take full advantage of the 3Clogic call center solutions to further expand their business while reducing costs.

Find More Predictive Dialer Articles