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BBX Technologies delivered Vuesion, an intelligent and robust UC and Multimedia blended Contact Center for up to 250 agents. No matter if your contact center is formal or informal; Vuesion efficiently captures every incoming call, professionally handles call volumes, and manages your center to deliver unsurpassed service levels — a real competitive edge for your business.
Video Rating: 5 / 5

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Working Solutions mentioned in this GMA segment. www.workingsolutions.com

A criminal gang selling UK credit card details stolen from Indian call centers has been exposed by an undercover BBC News investigation. Reporters posing as fraudsters bought UK names, addresses and valid credit card details from a Delhi-based man after receiving a tip off. The seller later denied any wrongdoing and Symantec corporation, from whom three victims bought a product via a call center, called the incident “isolated”.
Video Rating: 4 / 5

Las Vegas, NV — August 5, 2010

Campaigning in the 21st century has become a much different game than it was before. With the addition of cellular telephony, social media, email, chat and other complicated technologies, political campaigns are beginning to shift into the realm of niche marketing. Targeting a single party or a small group of demographics is no longer a viable option with so many micro-niches in bubbles popping up and disappearing literally overnight in all corners of the US. One of the simpler, more efficient and cost effective ways of campaigning to your supporters is through predictive dialing. Magnalogix offers exactly this, at a fraction of the cost of it?s competitors.

Predictive dialers like Magnalogix take the guesswork out of telephone campaigns in more than one way. First, the manual aspects of dialing are removed, which frees up valuable time for your polling agents to make more calls. Dialing, hang-ups, voice mail and busy signals are almost completely eliminated. Second, there is no manual dialing. A list with customer information including phone number is loaded into the dialer and it does all the work for your agents. The Magnalogix system also incorporates a built in Customer Relationship Management or CRM system, which gives account information about the customer to the agent in real time on their computer, allowing them to gain better rapport with the client. Comprehensive and detailed reports of call metrics are kept in your CRM, allowing you to track, modify and fine-tune every detail of your telemarketing campaign and individual agent?s performance. Data is output in graph form with easy to read and print statistics about every aspect of your dialing operation.

Unlike many “Robo-dialers”, Magnalogix connects registered voters with a live person who will tell them about the campaign and can even transfer them to an expert who can answer any difficult questions they might have. With this approach, you can reach 4 times as many voters in a day as you would with a standard dialer, but still give them the personal touch they expect from a candidate for which they may vote. There are numerous political applications for the Magnalogix hosted predictive dialer including fundraising, advertising, public service announcements, reminders, surveys and more. With Magnalogix, you can eliminate the expense of polling by doing it in-house with your own volunteers. What?s more: you don?t need any expensive hardware or telephone lines, just a computer with USB headset and a broadband Internet connection.

About Magnalogix

Magnalogix is a leading provider of VoIP telephony solutions including telemarketing training and resources and predictive dialer software and call center consulting. The Magnalogix system is a proprietary dialer built from the ground up on a stable computing platform. With security, stability, scalability and portability in mind, Magnalogix was developed as a browser-based solution for call centers worldwide. Visit http://www.magnalogix.com for more information or call directly at 866-460-6611.

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Pompano, FL — December 4, 2008

Promero, a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call center executives contemplating a software upgrade or hosted services enrollment and wish to use the Contact Center Anywhere call center software product. The product features include predictive dialing, ACD, call monitoring, remote agent, and 100% call recording. The package includes complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase of the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded. The offer expires on January 31, 2009.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision for customers to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’ The details of the No Risk Guarantee are viewable at http://www.promero.com/call_center_software_no_risk_try_offer.html .

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Fredericton, NB — July 25, 2010

Indosoft, Inc., a global provider of call center ACD software, announced today that it has appointed Twelve Solutions Limited, a successful provider of contact center technology and management solutions in Nigeria, to deliver advanced, integrated contact center solutions based on Indosoft call center software Q-Suite. As a distributor, Twelve Solutions will work directly with Value Added Resellers, providing them with expertise on the installation and training of Q-Suite ACD to deliver a proven contact center technology platform based on Asterisk.

Twelve Solutions has carved a niche in the contact center market in Nigeria with a focus on helping organizations enhance their customer interaction by effective use of call centres. To coalesce their vision of becoming a destination for contact center technology solutions, Twelve Solutions will distribute Indosoft call center ACD software to medium and large call centres seeking an out of the box, feature-rich contact center technology platform. Regarded for their quality and excellence in support services, Twelve Solutions is ideally situated to manage VAR channel partners to deliver high quality, cost effective call center ACD software solutions in Nigeria.

“We are delighted to have Twelve Solutions as a distributor of Indosoft call center ACD software for Asterisk,” said Gabe Bourque, VP of Operations at Indosoft. “Their proven track record of expertly consulting clients on contact center software implementations and management, as well as their established presence in Nigeria makes them the ideal distributor for Q-Suite. Their ability to provide product training and technical support services delivers real value to our VAR. Users will appreciate the full featured Q-Suite ACD, which includes skills based routing, queues, disposition codes, predictive dialing and redundant fail-over design capable of call recovery. This call center software scales easily to multiple Asterisk servers, allowing expansion of the call centre with growth.”

“We were searching for a cost effective call center ACD software solution for Asterisk,” said Laura Etukudoh, Managing Director at Twelve Solutions. “The call center industry in and around Nigeria is still evolving and organisations are price sensitive yet demanding of contact center solutions that deliver both inbound and outbound services with sophisticated call centre features. There is still a level of skepticism about the overall benefits of investing in call center technology. However, with Q-Suite, we are able to offer a proven call center ACD software with a predictive dialer that works with Asterisk. This has helped us deploy a cost-effective contact center technology platform that meets the needs of this market. Our installs have revealed that Indosoft call center software is a stable, flexible, feature-rich call center ACD which allows easy migration to Asterisk.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

About Twelve Solutions

Twelve Solutions Limited effectively provides contact center technology and management expertise in Nigeria. Today it distributes IP PBX and contact center solutions based on Asterisk and Indosoft call center ACD software, Q-Suite.

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Virgo Contact Center Services Limited is pioneer in call center industry of Bangladesh. Numerous news media and government official has accoladed us and our call center has been publicized in various print and visual media. watch our Call center agent serving round clock to various businesses world wide using VirgoTech’s VCCD (VirgoTech Call Center dialler) system.

Santa Clara, CA — May 16, 2008

Integration of Avaya Desktop Tool and Netformx DesignXpert? Simplifies Converged Designs.

Netformx, a global leader in network design and proposal generation platforms purpose-built for the networking and telecom industry, today announced the addition of Avaya Inc., a leading global provider of business communications software, systems and services, to the Netformx Alliance Program. The addition of Avaya will enable DesignXpert? users to create converged network designs, quotes and proposals that incorporate many Avaya products and services quickly and easily.

More Design Options for DesignXpert Users

DesignXpert by Netformx streamlines the opportunity-to-order process, making it easier for network engineers to build enterprise networks quickly and accurately using powerful solutions such as Avaya’s Communication Manager, which organizes and routes voice, data, and image and video transmissions. Productivity gains as reported by DesignXpert users range from 50% to 80% with up to 99.99% design accuracy. This translates to more effective resource utilization, faster customer response time and reduction of costly errors.

Upon completion of the integration project in early Fall 2008, users of DesignXpert will be able to import XML output from Avaya’s desktop quoting tool, ASD. Select Avaya products will be graphically represented in the DesignXpert project enabling the user to manually adjust drawings to add other products, topology links and design details. DesignXpert will support importing multiple ASD quotes into a single DesignXpert project. Additionally, users will be able to manually drag and drop items from an Avaya folder in the Netformx KnowledgeBase? into DesignXpert and generate a converged bill of materials, proposal and other reports from DesignXpert.

“By joining the Netformx Alliance Program, Avaya gives channel partners access to easy-to-use tools that help build Avaya Communication Manager-based networks and allow them to be more productive,” said Pete Leuzzi, Vice President, North America System Integrator/Service Provider Channels, Avaya. “Customers will benefit from an end-to-end solution design and smoother deployments that get them up and running faster. We’re pleased to be working with Netformx and look forward to seeing our Avaya channel partners take off with the new DesignXpert tools.”

“Netformx takes pride in responding to its users needs and continually enhancing our extensive KnowledgeBase? by adding strategic Alliance members such as Avaya”, said Netformx CEO, Ittai Bareket. “Avaya partners and customers will soon be able to take advantage of the unique capabilities of DesignXpert enabling the delivery and creation of fully validated network “blueprints” that take advantage of the best available technologies and pricing. Faster proposal generation, more accurate proposals and comprehensive designs all lead to greater customer satisfaction, increased productivity and increased profitability for network design and systems integrators who use DesignXpert.”

About Netformx

One solution, One repository, One integrated process

Netformx provides end-to-end collaborative rules-based network design and proposal generation platforms purpose-built for the networking industry. Whether your company is creating physical data networks, deploying converged VoIP solutions or selling MPLS and Managed Services, Netformx streamlines the end-to-end opportunity-to-quote process. Our fine-tuned software engines rely on the world’s most extensive multi-vendor KnowledgeBase? of networking equipment, which includes catalogs, extensive data sheets and manufacturer information coupled with configuration and pricing rules. DesignXpert helps you and your customer establish a validated network “blueprint” that becomes a reliable reference source when planning any future design changes in response to business demands. For further information visit http://www.netformx.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large. For more information, visit the Avaya Web site at http://www.avaya.com.

DesignXpert is a trademark and Netformx is a registered trademark of Netformx, Inc. in the United States and certain other countries.

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MOUNTAIN VIEW, CA — August 20, 2004

eGain Communications Corp., a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced that the company has validated the integration of eGain Knowledge?, the industry?s pioneering knowledge management solution, with Action Request System® (AR System®), the premiere platform for automating and managing service management business processes from BMC Software?s Remedy® product line. This solution jointly addresses the market need for end-to-end automation of helpdesk support processes.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, customer contact centers, and web self-service. The combination of eGain Knowledge’s problem-solving capabilities and AR System?s problem-tracking capabilities enables Remedy users to easily access eGain Knowledge in the context of a particular request with pre-populated information and symptomatic data. eGain Knowledge uses this information to perform a root-cause analysis and recommend a solution. The integration also enables the automatic recording of call-resolution information onto AR System, significantly reducing call wrap-up time.

Among the benefits of the joint solution:

·Reduced escalations and repeat calls through effective and efficient, knowledge-guided, first-call resolution

·Improved service process efficiencies through faster call handling and wrap-up times

·Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a proven knowledge management solution that enterprise helpdesks and contact centers have used for over a decade,? said Ashu Roy, CEO of eGain. ?This integration empowers helpdesks using Remedy’s AR System to leverage structured and unstructured enterprise knowledge to increase helpdesk productivity and reduce costs.?

?The integration of our AR System with a robust knowledge management solution, such as eGain Knowledge, enables helpdesks to further automate their support processes,? said Gordon Vaughan, Integration Alliances Manager for the Service Management Business Unit of BMC Software.

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration through chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain, the eGain logo, eGain Communications Corporation, and eGain Knowledge, are trademarks or registered trademarks of eGain Communications Corporation in the United States and internationally. All rights reserved.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications????Corp.????????????

Tel: 650 230 7451????????????????????

Email: pr@egain.com????

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MOUNTAIN VIEW, CA — September 3, 2004

eGain Communications Corp. (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced eGain Knowledge? integration with HP OpenView Service Desk has achieved certification as part of the HP Enterprise Management Services for Partners.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, contact centers and web self-service. The offering is complementary to HP OpenView Service Desk and adds knowledge management to the overall solution. The two-way integration between the products is seamless, allowing HP OpenView Service Desk users to easily access eGain Knowledge from within HP OpenView Service Desk in the context of incident resolution with pre-populated information about the incident and associated symptoms for efficient root-cause analysis and solution recommendation.

Additionally, the integration includes the ability to automatically write information back to HP OpenView Service Desk, as the call and incident are closed. Independent of incidents, the integration also enables helpdesk agents to learn about new products and related support issues by intelligently searching through existing knowledge repositories, reducing their training needs. Among the business benefits of the integration:

·????Reduced escalations and repeat calls by effective and efficient, knowledge-guided first-call resolution

·????Improved service process efficiencies through faster call handling and wrap-up times

·????Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a trusted solution used by enterprise helpdesks, web site operations and contact centers for over a decade,? said Ashu Roy, CEO of eGain. ?This integration will bring great synergy, allowing helpdesks using HP OpenView Service Desk to exploit the power of a proven knowledge management solution to further enhance service staff productivity and reduce costs.?

?Effective and efficient helpdesk operations can be a key source of competitive advantage to any enterprise, ? said Todd DeLaughter, vice president and general manager of Management Software Operations at HP. ?The integration of HP OpenView Service Desk with a robust knowledge management solution like eGain Knowledge allows helpdesks to take service process automation to the next level.?

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies and growing mid-sized companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration via chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications Corp.????????????

Tel: 650 230 7528

Email: pr@egain.com

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