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Learn more at www.ip-vox.com The EzyTouch All-In-One Call Contact Centre solution by 1001tech IPvox, is an IP telephony software-based system that helps you to deliver superior customer experiences. This demo will give you a rundown on EzyTouch’s ability to enhance customer satisfaction, call handling and cost / operational efficiency at value-driven pricing.
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For 25 years ASNH “The Professional Answer” has been servicing businesses nationwide with their answering service needs. – created at animoto.com

Weitere Informationen: www.wlw.de
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BEAVERTON, OR — April 2, 2004 –

? Strategic Contact is a new, independent consulting firm focused on maximizing the strategic business value of customer contact. Strategic Contact is led by contact center technology and operations expert Lori Bocklund, who has 16 years? experience?11 as a consultant?successfully applying contact center technologies to business needs.

Strategic Contact helps companies optimize the value of their call center?and customer interactions?to achieve their goals. Clients include businesses such as banks, insurance companies, utilities, healthcare providers, retailers, associations, nonprofits, and governments seeking to define and execute customer contact strategy; and contact center/CRM vendors seeking independent insights to product planning, technology trend analysis, and education. Any company can now get efficient and cost-effective help with customer contact and technology strategy and achieve defined business goals. More information about the services offered is available at http://www.strategiccontact.com.

“Companies today recognize the need to be more strategic in their approach to technology and operations planning and implementation,? said Lori Bocklund, Founder and President, Strategic Contact. ?With so much change in business and technology, and the need to spend scarce time, resources, and money wisely, strategic, objective thinking is imperative. Strategic Contact delivers valuable consulting services companies need to realize higher levels of business performance.”

?Lori is a true thought leader in the call center community, and Strategic Contact will deliver excellent technology and operations insights to their clients and our industry,? said Brad Cleveland, President and CEO of Incoming Calls Management Institute (ICMI). ?We are excited about working with Strategic Contact. Along with providing educational services through ICMI channels, Lori will be leading the Technology Professional Interest Area (PIA) of ICMI membership services. She’ll be part of a team that provides our members with access to the industry’s top professionals.?

Strategic Contact is offering ?Jump Start? projects to help companies that are ready to do call center business and technology planning but have limited resources to get started. These services enable clients to achieve their goals through such projects as voice over IP migration, call center outsourcing, information technology planning and realignment, and virtual call center design. Strategic Contact?s web site contains more information on these and other services, as well as important information for companies thinking about strategic call center planning and execution.

About Lori Bocklund

Lori Bocklund is a prominent speaker at leading industry events, and has presented seminars and tutorials to thousands of contact center professionals around the world. She frequently contributes articles on technology and operations to leading publications, including Network World, ICCM Weekly and Call Center Management Review, and is co-author of the book Call Center Technology Demystified (Call Center Press, 2002). She has a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University.

In 2004, Lori will be speaking at ICMI Knowledge Exchange (http://www.incoming.com), Purdue?s Call Center Campus (http://www.callcentercampus.com), the Direct Marketing Association?s Teleservices Conference (http://www.the-dma.org/dmatelephone), and CMP?s Annual Call Center Exhibition (ACCE; http://www.ccdemo.com/CCw4/).

About Strategic Contact

Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact?s services help clients achieve their business goals through planning and execution of projects such as voice over IP migration, call center outsourcing strategy, information technology planning, and virtual call center design.

Strategic Contact? is protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

Contact:

Strategic Contact

Lori Bocklund, President

(866) 791-8560 or (503) 579-8560

lori@strategiccontact.com

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Related Virtual Call Center Press Releases

Santa Monica, CA — December 1, 2010

CallFire is hosting a Do-It-Yourself lead-generation webinar series for real estate businesses and agents on Tuesday, December 7th and Wednesday, December 8th. Both days, sessions will begin at 11:00am PST, and Tuesday?s session will be followed by a 12:00pm short session. One of CallFire?s experienced real estate consultants will show participants how to use Cloud Call Centers, Power Dialing, IVR, and Voice and SMS Broadcasts to broaden their reach quickly and simply.

The Tuesday 11:00am PST session will cover how to use Cloud Call Centers and Power Dialing. This includes instructions on how to create an easy-to-use virtual call center that will quickly connect agents to customers; You will also learn how to upload an Excel list of existing and potential customers, and how to monitor agents and hit customer contact and sales quotas.

The Tuesday 12:00pm PST session will cover Voice Broadcasting. This will include instructions on how to upload an Excel list of existing and potential customers, how to set up special event and appointment reminders, and how to let potential clients know about homes that would be a good fit for them.

The Wednesday 11:00am PST session will cover IVR (Interactive Voice Response). IVR can be used in conjunction with advertising to set up services such automated answering machines that allow callers to enter property numbers they are interested in, listen to further information about the property, and leave contact information for follow-up purposes.

To sign up, e-mail sales(at)callfire(dot)com with ?Real Estate Webinar? in the subject field, or sign in on our Webinar page on the day of, right before the webinar begins. Feel free to include any questions you want answered during the webinar in your e-mail. For more information, please call 877.897.FIRE.

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice and SMS broadcasts, toll free numbers, call tracking analytics, and voice APIs. Our tools help developers, carriers, and publishers build useful telephony applications. CallFire is located in downtown Santa Monica and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

Contact:

Jacob Weiss

Solutions Czar

sales(at)callfire(dot)com

877.897.FIRE

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In this video Jonathan Judd, Director of Strategic Alliances at Contactual, explains the many advantages of combining the Contactual OnDemand Contact Center with your NetSuite CRM solution. Jonathan discusses how our out-of-the-box integration can dramatically reduce call handling times while improving customer satisfaction.
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This shows you how to manage the various information related to the user of the system. (For more information contact www.tvtworld.com)
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East Hartford, CT — April 30, 2008

Coordinated Systems, Inc., a leading call recording and quality monitoring solution provider, today announced that its Virtual Observer solution is compliant with all call center telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

Virtual Observer helps businesses to automate their call center call recording and quality monitoring processes. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.0 and Avaya Application Enablement Services R4.1.

CSI is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

CSI has been delivering bulletproof call recording solutions for the Avaya Platform for many years, including implementations sold through their partners. The CSI partner channel continues to grow through strategic alignment with Avaya Platinum Business Partners.

“Success is measured in the ability to deliver to clients a product they want at a price they can afford. CSI has been constantly improving our product offerings and monitoring costs, to assure our clients get a solid product at the best price available whether from our competition or us. Our stance is ‘Simple, effective and affordable’ and it has been our mantra since 1972. With our Avaya certification we can now further that stance with the ability to provide current and future clients those same assurances as they transition to the next generation of Avaya phone platforms,” said Robert Hutcheon, CEO of Coordinated Systems, Inc.

As a Gold member of the program, CSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like CSI who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya:

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

About Coordinated Systems, Inc.:

Coordinated Systems, Inc. (CSI) has been building great customer experiences since 1972. CSI’s Virtual Observer is a call recording solution with strong quality monitoring capabilities for contact centers looking to automate their quality assurance processes. Virtual Observer works within all Avaya environments and offers customers an extremely high value to price.

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Related Avaya Contact Center Press Releases

Offshore Call Center Services – Cost Effective Way to Enhance the Productivity

The offshore outsourcing market has evolved over the last decade. Today, most of the companies are relying on offshore software developers and Business Process Outsourcing for Customer Support Services to explore the business with low investment cost.

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Most mature – Application maintenance and management, application migration, and legacy application development.

Medium maturity – New custom application development, enterprise application integration, implementation of application packages (e.g., ERP, CRM, SCM), and business integration.

Least Mature – Call centers, business process outsourcing (BPO), infrastructure outsourcing, ERP services, remote network management, product engineering, embedded software, and technical services.

The two fastest growing segments of the offshore services market are application management and business process outsourcing (BPO). BPO is capturing the attention of many executives, as a way to reduce the costs of business processes such as customer care, billing, collections, claims processing, and various other back office functions and leaves business owner free to focus more of the other resources to maximum benefit.

Offshore providers will strive to create or extend differentiated capabilities and continue to expand their services portfolio offerings to include higher value add project-based services. Given the growing level of competition in the services outsourcing market, companies that don’t have unique capabilities will be subject to downward pressure on billing rates.
Customers.

Most of the outsourcing companies from India and across the world wide offer following call center services by consider all the areas that your business could benefit from:

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1.Customer service
2.Order hotlines
3.Support lines
4.Handling call overflow
5.Phone Answering
6.24-Hrs Helpdesk and Technical Support
7.Emergency and Direct Response
8.Claims Processing
9.Consumer Response
10.Order Taking
11.Web Receptionist
12.Product Technical Information

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1.Market Intelligence
2.Database Selling
3.Direct Mail Follow-up
4.Lead Generation/ Qualification /Management
5.Seminar Population
6.Product Promotion
7.Debt Collection
8.Info & Literature Fulfillment
9.Appointment Scheduling
10.Decision Maker Contacts
11.Up Sell/Cross Sell Campaigns
12.Surveys
13.Customer Satisfaction

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1.Web services
Chat support
Email Management
SMS chat support
2.Programming services
3.Web based programming
4.PHP programming
6.Custom applications
7.Internet marketing

1.Data entry
2.Mystery shopping
3.Web chat & Email response
4.Qualitative analysis
5.Research services

Business outsourcing services is being used to reduce operations, infrastructure and Investment cost. Offshore call center service helps in cost savings, and on the other hand increase the business profitability so that business owner can put more efforts to the growth of core business of organization. Recent Market research shows that India is the best place to offshore Call Center Services due to excellent quality of Customer Support Service at low price.