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Santa Monica, CA — November 16, 2010

This past Saturday, the American Diabetes Association raised over $ 280,000 at Step Out: Walk to Fight Diabetes 2010 ? and CallFire was there to help.

Members of the CallFire team brought their friends and family along with them for the 5K walk through Universal Studios to help support the nonprofit cause. CallFire even put together a way for other participants to call a into a local number and record their reason for walking that day.

You can listen to what people had to say by going to GeoGraffiti, clicking on any one of the recordings on the left, and then pressing the play button.

Many of you told us you were there to help find a cure and do something positive for the community; others walked for family members ? in support of a brother, sister, or parent afflicted by the disease; and then there were those walking for yourselves, proudly stating that you wouldn?t let diabetes hold you back. No matter what your reason, thank you for donating to the cause and for taking the time out of your Saturday to be there.

CallFire hopes to see you again in the future at events like this!

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Grow Your Call Center Business

Is your call center business doing well? Do you want it do better? If your aim is to improve your call center business and increase profit and customer satisfaction then at the foremost ensure that your call center software is one of the best in the business. Your software should be able to harness the latest technology and give you that extra edge to stay ahead of your competitors. As the world is still trying to emerge out of the shadows of the economic downturn, take a head start and beat the competition. Take your rightful place in the market share. But for that you will have to establish customer loyalty, which comes from customer satisfaction.

Your call center software whilst decreasing costs should be able to help you in increasing the customer satisfaction, which in turn would lead to increased profits and growth. The software will help you in leveraging your time, effort and resources, thereby optimising their limited availability. The software should also enable managing customer interactions for better analysis, aiding innovation and helping you to deliver. It should have automation capabilities and be able to dynamically manage, both your outbound and inbound calls. The features available in your software would help you in improving the efficiency of your employees. The supplier of the software for the call center should be willing to support you on a long-term basis.

The software that you use at the call center should be easy to setup and should eventually help you in such a way so as to turn your business into a productive call center in a short span of time. It should also assist in increasing the speed in effort for outward dialling. Most importantly, the software should be able to correctly predict the availability of the employee or the agent to attend to the call. It should thus, be able to automatically manage the speeds of all the outgoing and incoming calls in order to increase call volumes, optimise the time and effort of the employees and agents and thereby improve the productivity.

The software is not just at the forefront of accelerating the performance of a call center, it is at the heart of it. The call center software, which is able to effectively track and dynamically manage is the most important factor in customer satisfaction and therefore is central to the activities of call help center. Ensure the software at your call center offers comprehensive and state of the art technology and features to give the performance of your call center a big boost.

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Santa Monica, CA — November 16, 2010

CallFire is hosting a Do-It-Yourself Mortgage & Insurance lead-generation webinar series for mortgage and insurance companies interested in generating leads and increasing revenue on November 23rd & 24th. Both the Tuesday and Wednesday sessions will begin at 11:00am PST. One of CallFire?s experienced mortgage & insurance consultants will show participants how to use Cloud Call Centers, Power Dialing, and Voice and SMS Broadcasts to broaden their reach quickly and simply. Both business owners and agents are encouraged to join in and learn new ways to increase revenue and efficiency.

The first session, held at 11:00am PST, will cover how to use Cloud Call Centers and Power Dialing. This includes instructions on how to create an easy-to-use virtual call center that will quickly connect agents to customers, how to upload an Excel list of existing and potential customers, and how to monitor agents and reach percentages.

The second Tuesday session, held at 12:00pm PST, will cover how to use Voice and SMS Broadcasts to communicate important messages to existing customers and provide an easy way for them to respond. This includes instructions on how to create an effective recorded message for a voice broadcast campaign, how to upload an Excel list of existing and potential customers, and how to create an option for customers to call back with a simple press of a button.

Wednesday sessions will follow the same format.

To sign up, e-mail sales@callfire.com with ?DIY Mortgage & Insurance? in the subject field, or sign in on our Webinar page on the day of, right before the webinar begins. Feel free to include any questions you want answered during the webinar in your e-mail. For more information, please call 877.897.FIRE.

Contact:

Jacob Weiss

Solutions Czar

sales@callfire.com

877.897.FIRE

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice and SMS broadcasts, toll free numbers, call tracking analytics, and voice APIs. Our tools help developers, carriers, and publishers build useful telephony applications. CallFire is located in downtown Santa Monica and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

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Cloud hosting your key to success for online business

Cloud hosting your key to success for online business

If you are run  a Small Business online, for that you need to set up a office, hardware, software and other application to run it in a proper way. This can cross your budget.

Instead of investing in these things, you can simply choose the Cloud Hosting Data Center Services. To set up a total network which may cost you high, So it is a good option to pay Cloud on monthly basis for whatever you use.

Nowadays Small and Medium base businesses will be the first one to associate cloud service, As bigger companies will lead long time to calculate out how the cloud service is accompanying to their present operations. But they demand is cloud can cut down the price of their operations and increase their facilities in the same way.

Falling down sometimes for IT companies, they have incite many IT Employees to look up for any possibility to exploit cost saving. The numbers of cloud hosting users are increasingly worldwide and this grow quickly over the next few years lead by small and medium size businesses that want to better productivity while lowering bottom line price.

So cloud hosting is the best choice for small and medium base business.

Today, the volume of cloud hosting service users is growing and improving by every passing day, as there are many people who want to design and develop their own websites and get online to start their own business. If you want to start your own ecommerce website, the most important thing that you need is a affordable cloud website hosting service from brandspromoter.com  that ideally suits your business website’s needs.

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www.crazywebdude.com Advertise online Houston with SEO and Internet Marketing by an expert internet marketing company. We put your company in front of potential customers fast!

Charlottesville, VA — August 02, 2011

Today Inova Solutions announced a new reseller partnership with MicroAge. As a certified Inova Solutions reseller, MicroAge is increasing the Inova Solutions footprint and bringing Inova?s call center solutions to a wider array of customers.

MicroAge is reselling Inova Solutions? full call center reporting product suite, which starts with Inova LightLink? middleware. LightLink hooks into the center?s automatic call distributor and other internal databases to extract data and prepare it for display. Data is then intelligently displayed on Inova Solutions? product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards.

?We?re thrilled to have MicroAge as an Inova Solutions reseller,? said Inova Solutions? CEO Pete Sisti. ?MicroAge has decades of experience with IT solutions in contact centers making them the perfect partner for reselling Inova?s call center reporting products.?

?MicroAge is always searching for new and best-in-class technology companies to add to our offerings,? said Mark McKeever, MicroAge COO. ?Our clients know that they can count on the IT Solution Experts at MicroAge to recommend and deliver the best solutions for their needs. We believe that Inova has today?s premier call center solutions and we?re pleased to be able to partner with them.?

MicroAge has a long history of providing customers with a competitive advantage by delivering expert technology advice and proven IT solutions. Both MicroAge and Inova Solutions focus on collaborating with customers to provide the right solutions, at the right price, at the right time.

?We see this partnership as a strategic advantage for both organizations to bring contact center technology products and services to a broader mix of inbound, outbound, and blended contact centers,? said Sisti.

MicroAge and Inova Solutions look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.

About MicroAge

MicroAge is a leading provider of technology products and services headquartered in Tempe, Arizona. The company serves clients from the data center to the desktop with computer products from industry-leading technology manufacturers. MicroAge?s tech-savvy account executives are experts at assisting clients with selecting information technology solutions that best meet their unique requirements. The company possesses a vast sourcing capability which enables them to deliver on the most challenging of procurement requests. MicroAge is a well-known name and a respected industry pioneer with a heritage of industry innovation spanning four decades.

About Inova Solutions

Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.

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Toronto, Ontario — May 26, 2006

24-7 INtouch, a multi-channel contact center outsourcing company, announced that they are exhibiting at the Internet Retailer 2006 Conference & Exhibition (IR 2006) held on June 5th ? 7th at the Hyatt Regency in Chicago, Illinois.

The theme of IR 2006 is “Taking E-Retailing to the Next Level.? As the theme suggests, the aim of the conference is to bring together large numbers of online merchants such as retail chains, catalog firms, web-only merchants and consumer manufacturers to share their ideas on the one thing they have in common: web-based retailing. The conference has booked 75 presenters to share their expert views on various topics on e-Retailing.

24-7 INtouch will be exhibiting at Booth 528 during all three days of the conference. They will be demonstrating the importance of quality customer service and promoting the company?s contact center solutions, which are customized to fit the unique needs of Internet Retailers. By integrating 24-7 INtouch?s phone, chat, and email solutions, Internet Retailers are sure to experience an increase in online sales and enhanced customer satisfaction ratings.

?24-7 INtouch provides a customized multi-channel approach to customer service and online sales,? says Greg Fettes, President and CEO of 24-7 INtouch. ?Our solutions fit well with the Internet Retail industry and have been proven to improve online sales and increase web traffic conversion. The Internet Retailer Conference & Exhibition is an ideal venue for us to demonstrate our capabilities and expertise in online customer service to the growing online retail market.?

Along with Fettes, a full team of Business Analysts will be available to meet with conference attendees to answer any questions regarding contact center outsourcing. 24-7 INtouch invites all attendees to drop by Booth 528 for a cash giveaway promotion where all participants will get the chance to call into their contact center to win a prize. The company also encourages attendees to contact them in advance to book a free consultation during the show.

For more information about the Internet Retailer 2006 Conference & Exhibition, June 5th ? 7th at the Hyatt Regency Chicago, please visit – http://www.internetretailer.com/IR2006.

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

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Related Inbound Call Center Press Releases

Inbound Call Centers- The Driving Force behind Client Retention Process

Customer satisfaction is pivotal to any organizational achievement. This is the soul reason why the inbound call centers have become the inseparable part for all the commercial establishments. In this present cut-throat competition era, the clients are always striving to have a service provider, who cares and listens for them. In most of the business activities it is observed that the clients hardly like any communication process that is either prerecorded or delivered through voice mail or automated messaging system. These processes cause a great dissatisfaction and show an unprofessional approach. To avoid these consequences, the concept of inbound call center especially through specialized contact centers and answering services. It involves the live telephone experts who master the art of speaking professionally in a particular language. This process is better and appealing to the clients and further helps the business sectors to convey their image in a friendly and personal level.

With the help of professional call center in India, one can easily outsource to voice support in Order taking, Client Care & Support, Answering Service, Handling Inquiry,

Technical Helpdesk Support and Direct Mail Response.

Do you have any idea, why customers call? Following are the main reasons:
1. To acquire information about any product or service.
2. To report problems and errors
3. To take assistance

The call center operations are offered by smart professional who are specially trained in English to handle any customer queries with ease. Therefore call centers in India are
considered to be the best place to outsource. With the assistance of the contact center services, the business establishments can easily handle the complex situations that might arise at any point of their buisness operations. These call centers have low operational costs and can operate their business activities in rotational shifts as per the requirement of the clients.

Today, inbound call centers have expertise in multiple sectors. Starting from taking orders for garment, catalog products, food, gadgets and flowers, these Call Center Executives are responsible to handle all the queries and minimize the complexities that common people face.

In a nutshell the customer support centers provide a strong business force in carrying out the professional activities and help in expanding the client base out of the boundary. A weak client support will ruin the business in no time. So, it is always wise to take assistance of these services and help you manage your business relation for a brighter tomorrow.

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Mountain View, CA — August 18, 2006

eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from 11:00 am to noon Pacific Time. The webinar will focus on the evolution of web self-service from a tactical cost reduction tool to a strategic differentiator that can boost online user adoption, enhance customer experience, and increase sales.

JupiterResearch has been tracking the evolution of web self-service over the last seven years, and has identified three distinct stages of its evolution ? from Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in customer service, Self-Service 3.0 represents the most innovative and comprehensive approach to self-service that can set new standards in user adoption and customer experience, while increasing sales and strengthening brand loyalty. JupiterResearch will walk the audience through this evolution and provide insights into Self-Service 3.0 ? what it is and how businesses can benefit from it.

eGain delivers the industry’s most comprehensive, proven and flexible customer interaction management solution, including web self-service, to world-class clients. Co-presenting with Jupiter, eGain will speak about self-service innovations and best practices implemented by its blue-chip clients worldwide.

Featured Presenters

Zachary McGeary, Associate Analyst for Web Technologies and Operations, JupiterResearch

Don Muchow, Senior Solutions Manager, eGain

Date and Time of Event

Wednesday, August 22nd, from 11:00 am to noon Pacific Time.

How to Register

To register, please fill out the registration form at:

http://www.egain.com/pages/egain_webinar_06aug.asp?source=WH

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand?, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve Naughton

eGain Communications

Tel: 650 230 7449

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More Contact Center Software Press Releases

Peggy and Brad are once more dazed and confused. They can’t seem to understand why Discover’s customers enjoy a 5% discount at Six Flags, and they don’t.