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San Diego, CA — April 19, 2007

Southern Cal Telecom Products has increased their market share for new and used phones used phone systems in the Hispanic Market by providing wholesale pricing of Avaya Definity 6408D+ Phones to Mexico City, Mexico call centers, the savings to the call centers was over 40%. Iliana Sanchez Cervantes negotiated, coordinated the sale and shipment of the Avaya 6408D+ for Southern Cal Telecom Products.

About Southern Cal Telecom Products

Southern Cal Telecom Products (http://www.simplyusedphones.com) specializes in new and used Avaya and Nortel phone systems and used phones. The company has a focus and emphasis on used Avaya 6408D+ phones and new AvayaAvaya VoIP.

Southern Cal Telecom Products helps companies cut thru the noise of purchasing new or used phone systems and VoIP equipment whether it is 1 phone or a complete VoIP telecommunication system. The parent company Southern Cal Telecom has been business 15 years, online for 8 & on eBay for 4 years.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com.

Contact Mark at 619-390-9942 for more information.

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Crucial Web Hosting Guidebook

In today’s world, most organizations from little to large glimpse to have their private websites. For this reason the will need to fully grasp web hosting has turn out to be integral to virtually all corporations. A correct web hosting guidebook will give you all the required specifics that can enable in finding the appropriate service provider, 1 that provides you with sound technical help so that your organization website does not suffer the brunt of technological idiosyncrasies. Your buyers count on your website to be up 24 x 7 and you shouldn’t disappoint them with an unreliable web host.

Deciding upon web hosting companies centered on what other companies have selected is not generally a very sound concept. This is generally simply because organizations commonly differ in their function of existence. What is beneficial to a single corporation need to have not necessarily be useful for the other. And the website technique of an individual company might not match yours. Hence, you require to recognize that the conditions of a particular company have to be analyzed and recognized appropriately ahead of selecting a web hosting company. You will need to develop some information about the different benefits and down sides of unique web hosting providers. This in flip can enable you establish what company’s support would be a superior for for yours.

Individuals normally uncover it tough to stability amongst the two constraints a single usually faces in deciding upon a web host – reliability and price feasibility. Hosting a inexpensive and reliable website is not these an easy position. On the other hand, thanks to the developments in know-how, it has develop into probable to construct an inexpensive website with just sufficient reliability, as prolonged as you are aware there will often be some trade off. Take into account the standard variables like availability and version of mySQL, PHP, ASP, .Internet and these programs when you make your choice. These scripting languages help you to include dynamic pages to your website extremely simply. And be mindful that some hosting organizations use LiteSpeed as a substitute of Apache on their servers. LiteSpeed will result in a marked improvement in load occasions for PHP and HTML internet sites (But specially PHP). I do recommend it, with the caveat that it could be incompatible with some of your software program and scripts – specially purchasing carts and other ecommerce functions. Do your investigation initially.

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Daktela Virtuální Call Centrum je unikátní ?ešení hostovaného callcentra, které Vám umožní vytvo?it plnohodnotné profesionální ?ešení callcentra bez kompromis? a se všemi funkcemi b?žnými v high-end callcenterových systémech. S námi si m?že high-endové ?ešení callcentra dovolit opravdu každý. Nemusíte investovat obrovské prost?edky do nákupu drahých systém?, jejich následnou správu a nemusíte se starat o upgrady nebo nákupy licencí. Ud?láme to za Vás! www.daktela.com
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Montreal, QC — March 18, 2011

Today, the use of predictive dialer software is becoming increasingly common, as it is an indispensable tool for any call center or businesses that requires contacting several prospects in a day. This computerized system automatically dials a list of telephone numbers, which are then assigned to live operators or sales agents who are idle or awaiting a call.

Predictive dialers are an efficient alternative to manually dialing calls or to the basic automatic dialers. Predictive dialer systems predict both the availability of agents and called party answers; it rejects unanswered calls, busy numbers, disconnected lines; answers from fax machines, answering machines, and other automated services. When a person answers a call it automatically transfers that call to a waiting sales representatives.

Call centers and businesses looking to considerably increase call volume and productivity look to predictive dialer software as the solution.

Vocalcom, http://www.vocalcom.com/, the global leader in contact center solutions, has been developing and marketing call center applications for close to two decades. It has attained worldwide recognition for its advancements in call center technology.

Vocalcom presents their latest predictive dialer software called Hermes Eagle 4, a predictive dialer algorithm that is used to optimize outbound campaigns and live chat applications. It also includes tools to improve customer service, streamline operations, and optimize human resources.

Vocalcom?s system has the ability to treat valuable incoming calls, whether these calls are returned phone calls from the sales line or customer service inquiries- these smart dialers have the ability to route certain calls to pre assigned agents with specific skill sets, re direct phone calls in case of a spike in call volume and keep a log of all these calls within the filing tools of the system for future reference.

Vocalcom?s wide network of 17 worldwide offices have insisted that the company is a highly coordinated and results driven organization, and Vocalcom has faced every conceivable situation with over 5000 centers and 650,000 agents having purchased its products.

Vocalcom also has recommendations for implementing their predictive dialers to contact centers or collection agencies that are either looking to integrate a new system or upgrade to a more cost effective solution.

Companies looking to upgrade existing dialer/phone systems:

????? Vocalcom offers an incredibly effective and customizable REPORTING tool. ‘You don’t know what you don’t measure’ and Vocalcom offers a comprehensive package of standard and custom templates.

????? Vocalcom’s predictive dialing algorithms are so effective that while most calling environments use a 2 phone line to 1 agent ration; Vocalcom only requires a 1/12 line to 1 agent ration. This impacts phone costs.

????? Vocalcom offers the full gamut of technology from conventional phone line/PRI/Dialogic Based Technology all the way to Voice Over IP Technology and Asterisk applications.

????? Vocalcom spends the time to seamlessly transition a technology through a comprehensive approach to implementation.

????? Vocalcom will work with clients that have legacy systems to tailor payment terms through rent to own, installment payments, reasonable capital expense, etc?

Companies without dialer technology:

????? Vocalcom recognizes the concerns clients have with going from a manual to an automated environment. Ultimately, automation can offer improvements in results. Reality suggests that it is the company that spends the time to work ceaselessly with the new client in set up, training, and support. Vocalcom is known worldwide as ‘customer centric’ in focus with over 650,000 agents happily using the software.

????? Vocalcom can transition in stages to allow the agents to gain comfort in the use of software.

Predictive dialers ensure efficiency and organization to any business requiring this technology. Vocalcom?s dependable, classic, and revolutionary software is considered at the highest end of dependable performance and is used by small, medium, and enterprise clients throughout the world.

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Chelmsford, MA — June 5, 2009

Biscom, Inc., a leading enterprise fax solution company, today announced that its Biscom FAXCOM Fax over IP solution is one of the first DevConnect members to be compliant with key Avaya Aura? solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Biscom FAXCOM Fax over IP solution helps businesses send and receive faxes via a Voice over IP (VoIP) network, in order to reduce costs and improve efficiency. The application now is compliance-tested by Avaya for compatibility with: Avaya Aura? Communication Manager 5.2.

“By making our FAXCOM FoIP solution compliant with Avaya Aura?, Biscom continues its support for customers trying to save money by leveraging their existing VoIP infrastructure. Customers are able to get up and running quickly and experience an immediate reduction in telecom charges.”- Don Dunning, CEO, Biscom, Inc.

Biscom is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Biscom is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Biscom who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, Vice President, Developer Relations and Technical Alliances, Avaya. “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available–getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Biscom

Biscom is a global leader in enterprise fax and document communications. Founded in 1986 and as a pioneer in the fax server marketplace, Biscom provides many of the world’s largest organizations with its award-winning FAXCOM fax servers. In addi-tion to enterprise fax server products, Biscom also offers hosted fax services, secure file transfer and messaging solutions, file conversion software, and document workflow and automation tools. The company is headquartered in Chelmsford, Massachusetts. For more information, visit http://www.biscom.com.

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Call Center Outsourcing- Read This Carefully & Proceed Further!

Contact Center Outsourcing has become a booming industry and various organizations are venturing into offering voice and non-voice contact center services to domestic and international clients on 24x7x365. But with this, organizations are facing great trouble in outsourcing the best call centers to outsource with the business establishments. There are diverse contact centers that sound international, but do not have the proper resources, work staff and infrastructure to render the services. This in return can cause disaster to an organization that does not judge the capabilities of a genuine call center.
There are many factors that need to be taken into concern before a hiring is made. Some of the basic factors include the following:

1. Hiring a renowned outsourcing firm is a vital factor. Many organizations of smaller size approach a call center with cheaper rates. In order to make out the best one in the industry, it is important to see into the job activities that had been rendered to other clients. Cost should not be the deciding factor. Undertake a research activity of the competitors and wisely judge whether the is well structured with the recent technology and skilled experts.

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2. Determine a call center that is specifically designed to meet the target clients within a specific time zone. Therefore, it is essential to develop a specialized line of communication with the contact center, and enhance better communication.

3. Clarifying your doubts and questions to the call center can be a great help sometimes. The contract signed between the organization and the outsourced call center should be clearly visible and should be ready to fulfill the conditions that have been mentioned in the contract.

4. Most call centers sign a contract with their clients and this contract should be as clear, straight forward and specific as possible. If you realize that a call center is mincing words and is not ready to commit to your terms and conditions, then be cautious. It may be trying to hide something from you. Proceed with the call center only if you think that the outsourced contact center is able to meet your business demands. The contract should be satisfactory to both the parties in accordance to the performance level.

5. Last but not the least it is also essential to visit the premises of the call center and inspect the infrastructure and quality of the services. This will give a confidence about the service type; you are looking for expanding your business.
Inspecting the mentioned factors will not only save your organization in mitigate risk but also allow you to concentrate on the other aspects of your business. A thorough online research and little consultancy can be really effective to find the best contact center outsourcing for your business.

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Pompano, Florida — October 26, 2007

Promero, http://www.promero.com a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call centers wishing to use the Contact Center Anywhere call center software product. The offer is limited to customers committing to the program on or before January 31, 2008. The offer includes the ability to receive complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales(@)promero.com

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Salt Lake City, UT — October 15, 2008

UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement for a new implementation of inContact? with Cooking.com, a top award-winning online retailer. Cooking.com also operates e-commerce stores for major brands including Starbucks, Food Network, Betty Crocker and Pillsbury.

Cooking.com chose UCN’s on-demand contact center software for advanced contact handling technology to enhance their customer service and support departments. “Our company’s recent relocation from Santa Monica to Marina Del Rey presented an ideal opportunity for us to move to a better customer contact system,” said Shannon Thomas, customer service manager for Cooking.com. “We needed more efficient contact management technology that would offer call recording, call monitoring and agent productivity tools. We found inContact provides this as a complete, turnkey solution, with easy-to-configure and flexible skills-based routing for both inbound and outbound campaigns, along with chat, fax and email capabilities.”

Cooking.com needed a reliable contact center solution with immediate uptime and quick implementation, especially with the looming holiday season — the company’s busiest time of year. “We need this implementation to be done quickly and work flawlessly,” said Thomas.

“UCN can accomplish this affordably and coordinate with our move timetable,” said Paul Jarman, CEO of UCN, “Increasingly, companies like Cooking.com depend on inContact to provide a full framework of solutions for their contact center needs, along with a proven and efficient delivery method. They have joined a fast growing list of companies who are turning to UCN for affordable, reliable solutions to help them be successful in spite of current economic conditions.”

About Cooking.com:

Cooking.com was founded in 1998 and is based in Marina Del Rey, CA. As the leading online marketplace for cooks, Cooking.com operates five uniquely branded websites: Cooking.com, FoodNetworkStore.com, StarbucksStore.com, PillsburyStore.com, and BettyCrockerStore.com. Cooking.com offers its customers over 90,000 products for the kitchen as well as recipes, menus, articles and a growing library of user-generated cooking content and online tools. Cooking.com is committed to providing customers with an exceptional experience and was the recipient of the 2008 WebAward Best Shopping Site and 2007 i.Merchant Gold award for overall excellence as an online retailer. Its investors include Azure Capital Partners, Idealab, Clearstone Venture Partners, Starbucks Corp. and ORIX Venture Finance.

About UCN:

UCN, Inc. (NASDAQ: UCNN) is a leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

UCN Contact:

Aaron Glauser

Liolios Group Inc

Communications Director

Scott Liolios or Ron Both

801-320-3468

949-574-3860

aaron.glauser @ ucn.net ????

info @ liolios.com

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