Compare Call Center Software

This video was taken January 4, 2011. No joke, this actually happened, the timing was uncanny it almost looks set up but it was the manifestation of plans that we had put into action over the prior two weeks of Christmas vacation. What happened was absolutely amazing, our results were off the charts. This is an 8 minute clip of what went on for over 2 hours. So, if you are considering a home based business venture watch this, and then ask yourself if unlimited incoming leads would be a problem you’d like to have. Now, granted we didn’t expect to get inundated like we did so we have new plans…we will be adding several new business partners over the next days and weeks that want and need to make some serious money. So, are you in? Get all the details at eca.sh If you are ready to get started, complete the form, then give us a call and tell us “Make my phone ring!”
Video Rating: 5 / 5

Mountain View, CA — September 8, 2006

eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that KMWorld (http://www.kmworld.com) has named eGain OnDemand as a recipient of the KMWorld “Trend-Setting Products of the Year” award for 2006.

Now in its fourth year, KMWorld’s Trend-Setting Products awards program honors companies whose products hold promise for the knowledge management marketplace, emphasizing knowledge management as an approach to delivering solutions to an organization, its workers and its customers. KMWorld editors selected its list of Trend-Setting Products after evaluating input from experts including colleagues, analysts and users?from C-level executives to entry-level knowledge workers.

“Assembling the list of Trend-Setting Products of 2006 is a year-long collaborative effort with editorial colleagues and analysts and, especially, users,” says Hugh McKellar, KMWorld editor in chief. “A pioneering solution, eGain OnDemand is a proven customer service solution that has enjoyed success in the mid-market as well as the most demanding enterprises.”

“eGain OnDemand helps businesses rapidly set up customer interaction hubs for effective, efficient, and consistent multichannel customer service and improved contact center performance,” said Ashu Roy, CEO of eGain. “We are delighted to be, once again, recognized by KMWorld as a market leader for adding strategic business value to our customers.”

The “Trend-Setting Products of the Year” winners for 2006 will be published in the September issue of KMWorld? magazine.

About eGain OnDemand

eGain OnDemand is the industry?s first-ever hosted customer service software. Proven in mission-critical, large-scale deployments for more than eight years, the solution enables companies to get single or multichannel customer service operations up and running quickly, without requiring extensive IT resources. Some businesses have chosen eGain OnDemand to prove business value before investing in the company’s on-premise solution. With eGain, the transition from on-demand to in-house deployment and vice versa is uniquely seamless, virtually eliminating risk in the solution acquisition process. For additional information on eGain OnDemand, visit: http://www.egain.com/products/on_demand.asp

About KMWorld

The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

Source: 2005 Patricia Seybold Group’s bull’s eye reports on cross-channel, cross-lifecycle customer service – overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve Naughton

Tel: 650-230-7449

###

NEW YORK — September 26, 2004

Top40 Charts’ “The Top 100 Greatest Hip-Hop/Rap Singles Of All Time” is dedicated to the 25th anniversary on the emergence of Hip-Hop/Rap. Top40 Charts is celebrating one of the most significant and innovative musical currents since the emergence of rock ‘n roll.

This special report on the “100 Greatest Hip-Hop/Rap Singles Of All Time” is the outcome of the music magazine experts — staff voting, who formed the list with the most popular and influential Hip-Hop/Rap songs ever! Generations of hip hop meet in an exceptional ‘Top 100’ list with the original style and flavor that sparked and inspired the evolution of the black music culture.

In essence, “The Top 100 Greatest Hip-Hop/Rap Singles Of All Time” is a way to pay tribute “Behind the Black Culture/Music” for they did not achieve enough attention to fill their own time in music terms. That’s why Top40 Charts asked over 200 musicians, songwriters, disc jockeys and radio programme producers to vote for the 100 greatest hip-hop/rap songs.

Here are the results, in this awesome collection of the best and most influential hip-hop/rap songs of all time!

Which 100 hottest Hip-hop/Rap singles-artists are included in the list?

Here’s a peek at the Top40 Charts’ Top Ten:

1. White Lines (Don’t Do It) – Grandmaster Flash & The Furious Five

2. Walk This Way – Run DMC & Aerosmith

3. Rappers Delight – Sugar Hill Gang

4. Fight The Power – Public Enemy

5. Fight For Your Right – Beastie Boys

6. Gangsta’s Paradise – Coolio

7. Planet Rock – Afrika Bambatta

8. The Message – Grandmaster Flash & The Furious Five

9. Killing Me Softly – The Fugees

10. Stan – Eminem

The full Top 100 singles in Hip-Hop/Rap history, determined by a panel of musicians, executives and journalists assembled by music magazine Top40 Charts can be retrieved from:

Site: http://www.top40-charts.com


URL: http://www.top40-charts.com/features/top100_greatest_hiphop1.php

SOURCE: Top40 Charts

Web Site: http://www.top40-charts.com

# # #

— March 12, 2004

Every Predictive Dialing system requires a method of conducting telephone line switching tasks. Most Predictive dialers use 3rd party telephony hardware that utilize different computer drivers some of which may be hybrid DOS/Windows mixed systems. These 3rd party solutions were designed as generic solutions so that they can be used in a wide variety of applications for a wide market base.

MarkeTel Systems Ltd. MKII Predictive Dialer is designed specifically for the predictive dialing environment allowing the perfect mix of hardware automation. The MKII Predictive Dialer performs all telephone line switching, dialing, and call progress function inside electronic hardware designed specifically for Predictive dialing. This allows us to custom tailor functions for maximum performance to increase call center productivity.

The MKII utilizes MarkeTel’s patented (US Patent 6,198,814) keytone entry technology eliminating the need for expensive computer networks in Predictive Dialing. Operators simply press a digit on their telephone keypad to indicate a call outcome. This allows operators to flow seamlessly from one call to the next. This simple entry method allows reduced operator training time from hours to minutes, increasing productivity and reducing the expense of employee turnover.

Related Predictive Dialer Press Releases

Oshawa, ON — April 13, 2006

Resource Software International Ltd. (RSI), a leading developer of communication management solutions, today announced three of its applications for contact centers and systems administration are now compliant with Avaya IP Office solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

Avaya IP Office is a flexible and easy-to-use converged voice and data system designed especially for small and medium businesses. The three RSI solutions successfully compliance-tested by Avaya for interoperability with IP Office include:

Shadow CMS, which helps businesses track and analyze their communication networks by retrieving, processing, alerting and reporting call detail information.

Visual Rapport, which promotes seamless integration of instant messaging, screen pops and other communication productivity features into contact center operations.

Revolution Web Call Accounting, which helps businesses track, analyze and manage both analog and IP communications.

?Resource Software International Ltd. (RSI) is proud to have successfully demonstrated interoperability of its core products with Avaya IP Office,? said Rito Salomone, president of RSI said, ?This is the culmination of many months of research, development and cooperation with Avaya. Communication facilities are the lifeline of most successful businesses, and now Avaya IP Office customers have new tools they can use to maximize their efficiency and productivity, track and analyze their networks, and forecast, monitor and allocate communications management expenses.?

RSI is a member of the Avaya DeveloperConnection Program?an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company?s investment in its network.

As a member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure?speeding deployment of new applications and reducing both network complexity and implementation costs.

?By offering compliance testing to the many innovative companies like RSI who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,? said Eric Rossman, vice president, developer relations and technical alliances, Avaya. ?They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available ? getting more out of their multivendor network and delivering new value to their bottom line.?

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East. Information about their products and services can be found at http://www.telecost.com

Media inquiries may be directed to the following contacts:

Avaya

Scott Horne, Avaya

908-953-3476

Resource Software Int’l Ltd. (RSI)

Rana Banik

905-576-4575

###

Chelmsford, Mass. (Vocus) March 5, 2008

Aspect Software, Inc., the world?s largest company solely focused on the contact center, today announced that Keith Dawson, senior analyst for Frost & Sullivan, and Scott Ginsberg, author and publisher, will both deliver keynote addresses at its Aspect Customer Experience (ACE) 2008. ACE, taking place at the Hyatt Regency in Atlanta, Georgia 9-12 March 2008, is hosted by Aspect Software and the Aspect Software User Group Association (ASUGA).

ACE has become a leading international forum to discuss strategies for bringing positive change to the contact center, and addresses topics that affect an organization?s collections, customer service, and sales and telemarketing operations on a daily basis. The annual event attracts executives from small, medium and large enterprises alike seeking ways to balance customers? demands with the realities of the bottom line, reduce complexity, and maximize their contact center investments.

?The Aspect Customer Experience is an ideal environment for people to learn from their colleagues? challenges and successes, exchange innovative ideas with their peers, and collaborate with industry experts,? said Melody Cespedes, president, ASUGA board. ?We are honored to have Scott Ginsberg and Keith Dawson delivering the keynote addresses at this year?s event. They will provide insight into business success strategies relating to contact centers, and will set the stage for a terrific conference.?

Keith Dawson is a senior analyst for Frost & Sullivan and an authority on call centers and the management of customer care technology. Mr. Dawson has written thousands of articles and several definitive books, including the Call Center Handbook. Formerly an editor for Call Center Magazine, Mr. Dawson today focuses on the customer experience: how it is measured and whether companies are using the contact center to manage that experience to their advantage. Mr. Dawson will address unified communications trends and strategies for the contact center and will share his insight on the overall contact center market.

Scott Ginsberg, ?The Authority on Approachability,? carries the distinction of being the only person in the world who wears a nametag 24×7. He is the author of seven business books, publisher of thousands of articles, creator of award-winning Web sites and blogs, and has been inducted into ?Ripley?s Believe it Or Not!?

The ACE 2008 conference will feature breakout sessions with more than 130 Aspect Software-, customer-, and consultant-led sessions in English and Spanish. Attendees will learn best practices from other users on key contact center topics, such as managing at-home agents to improve customer service and agent morale, incorporating the contact center in a unified communications strategy, applying performance optimization solutions to increase service levels and create consistent customer experiences, and moving to an IP contact center to leverage the benefits of increased flexibility.

Attendees will also learn about the latest product offerings from Aspect Software and how they can use those products to meet their strategic customer contact objectives. Roundtable discussions will allow conference attendees to exchange ideas on contact center best practices.

ACE 2008 is being sponsored by the following leading companies:

3Com
AudioCodes
Bay Bridge Decision Technologies
CallMiner
Contact Center World
IQ Services
Intuit Consulting Services
Microsoft
Nuance
OpenSpan, Inc.
Oracle
Society of Workforce Planning Professionals (SWPP)
Softcom Technologies
Symon Communications

To learn more about the ACE 2008 conference, or to register to attend, please visit http://www.aspect.com/go/ACE.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world?s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP? Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge?, the industry?s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching an eLearning applications. And, the company?s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com .

Aspect, Unified IP, PerformanceEdge and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

###

Telrex provides concact center quality management, call recording and monitoring, and workforce management solutions that are suitable for companies of all sizes. To learn more about Telrex, visit www.telrex.com.

East Hartford, CT — December 5, 2007

Coordinated Systems Inc. (CSI), a call recording and quality monitoring solution provider, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

Coordinated Systems Inc. is the developer of Virtual Observer, a call recording and quality monitoring solution for call centers. With Virtual Observer, companies can leverage their recorded calls for continuous improvement in the performance of their call center.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“Membership in Avaya’s developer community will help us build our business by enabling us to leverage tight Avaya integration and offer companies greater options in recording methodologies,” said Rich Marcia, marketing director for CSI. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, emergency notification systems, communication-enabled business processes and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)–a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the involvement of companies like CSI, our Avaya developer community has become a catalyst for rapid innovation, creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. CSI is a Gold-level member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at http://www.avaya.com/devconnect.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

About Coordinated Systems Inc.

Coordinated Systems Inc. (CSI) has been building great customer experiences since 1972. CSI’s Virtual Observer is a call recording solution with strong quality monitoring capabilities for contact centers looking to automate their quality assurance processes. Virtual Observer works within all Avaya environments and offers customers an extremely high value for the price.

# # #

Head In the Clouds ? Productive Call Center Solution on Amazon Cloud

The term “call center” is usually associated with the image of thousands of cubicles flooded with telephone and computer wires, with agents attending and making calls. These agents are usually seen as desperately attempting to reach out to targeted clientele all amidst confusion and chaos.  Many business owners and merchants find themselves wishing if only there were a way to efficiently run a call center service without representing the tainted name and image of traditional call centers.

In times of desperate call center need, 3Clogic introduces their Virtual Contact Center Software hosted on Amazon Web Services. This software not only provides call center business owners with everything they need to set up their virtual call centers, but also increases business performance with a deployment time of just a few hours. With incorporation of hosted contact center solution and VoIP call center solutions, it has turned into a win-win deal for all parties including the company, customers, agents, and supervisors.

Selecting the appropriate call center equipment and solution plays a significant role in determining the performance of your call center. With 3Clogic’s Virtual Contact Center Software, waiting for office leases and agent equipment is a worry of the past. The software is deployed in a matter of hours, putting your business above the rest with speedy deployment times and less stress on your wallet. 3cLogic’s contact center software supports seasonal fluctuations and allows a call center to buy more in peak seasons and less in slow seasons. This ensures easily scalable customization options for business owners to purchase what they need and what they need only, without any extra charges.

A positive aspect of 3Clogic’s platform is that it takes your call center to a global level without much infrastructure. With the software being web-based, business owners have the opportunity to operate their campaigns from anywhere. All one needs is a computer, headset and a broadband connection. This is an advantage for agents because by them working remotely, they can work from different locations and still be working on the same campaign with ease and comfort. This is beneficial for the company who manages to avoid high costs on infrastructure in sufficient timing without compromising things such as features and performance. With the recording tools provided by 3Clogic, business owners can easily manage the call detail record information easily for up to six months. This is similar to voice recordings that have a saving span of up to 2 months.

VoIP call center solutions are extremely beneficial for supervisors and managers, who can barge in on any of the agents’ calls any time with a lead and assist in closing the call or making a sale. Another advantage with 3CLogic’s call center software is that business owners can systematically customize their call center solution to suit the particular needs of their organization.

In addition, with 3Clogic’s virtual contact center software, “Pay as you go “is the key. 3Clogic strongly believes in paying for what you need, when you need it, without paying for any extra hidden fees or charges.

More Aspect Contact Center Articles

Chelmsford, Mass. and Atlanta, Ga. (Vocus) October 16, 2007

Aspect Software, Inc., the world?s largest company focused solely on the contact center, and OpenSpan, enabler of the new enterprise desktop, today announced the general availability of the OpenSpan integration with the company?s PerformanceEdge? quality management application. The integration with OpenSpan allows Aspect Software to extend Aspect? Quality Management? functionality — such as screen capture and call tagging ? to record all back-office interactions with applications across the enterprise, helping companies gain insight into overall agent performance and create actionable plans to enhance productivity, performance and the customer experience.

?The OpenSpan Platform is the perfect complement to PerformanceEdge because it extends the scope of quality management to the business and enables contact centers to more easily achieve their operational and customer satisfaction objectives,? said Brad Murdoch, vice president of product management, OpenSpan Inc. ?The integration of the PerformanceEdge quality management application and the OpenSpan Platform means that contact centers can now gain insight across the entire customer interaction.?

The Aspect Quality Management and Open Span integration delivers a common desktop interface to applications, such as customer relationship management (CRM) tools, email or other systems to enable back-office recording and call tagging. This allows the company to evaluate overall performance, identify areas for improvement, and make immediate adjustments to further enhance the complete customer experience.

?Businesses are continuously looking for better tools for monitoring customer interactions, and the OpenSpan integration will provide Aspect Quality Management customers beginning-to-end insight into the entire customer interaction,? said Brian Derr, vice president of quality management solutions at Aspect Software. ?This integration adds value to our PerformanceEdge suite, which is designed to give companies a holistic view of the contact center and help them make intraday adjustments to ultimately align performance to support business goals. Aspect Software is committed to leveraging our relationships with innovative technology partners, like OpenSpan, to provide solutions that can help companies evaluate overall performance and improve the customer experience.?

Aspect Quality Management now has the capability to start, stop, pause and resume recordings based on agent desktop activity, such as when an agent flags a call as high priority in the CRM system or when an agent creates and sends an email. This means interactions can be categorized in more ways, and accessing recordings during searches is easier and faster. In addition, now related interactions can be tied together so users can see the full history of a customer?s interaction, all without programming. As a result, contact centers can increase agent efficiency, improve the customer service and make certain they are meeting quality levels in multichannel and back-office environments.

PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately, ultimately making it easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals.

About OpenSpan

OpenSpan is a venture-backed software organization focused on enabling the New Enterprise Desktop. Global 1000 enterprises leverage the OpenSpan Platform to integrate applications, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments. Recognizing the unique approach to the difficult challenges associated with application integration, Gartner awarded OpenSpan with a 2006 Cool Vendor Award. OpenSpan is headquartered in Alpharetta, GA. More information about OpenSpan is located online at http://www.openspan.com.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world?s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP? Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge?, the industry?s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company?s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.

Note: Aspect, Aspect Software, PerformanceEdge and Quality Management are trademarks or registered trademarks of Aspect Software, Inc., in the United States and other countries. OpenSpan is a registered trademark of OpenSpan Inc. All other trademarks or trade names are the property of their respective owners.

###