Archive for December, 2010
SkyCreek Announces That It Has Been Awarded Contract To Provide Outbound Calling Support to ROI Services, Inc.
Herndon, VA — September 27, 2006
SkyCreek Corporation (www.skycreek.com), a leader in proactive customer contact solutions, announced today that the company has been awarded a contract to provide outbound call center support for ROI Services Inc. (ROI), located in Herndon, Virginia.
As a new start-up company, ROI sought to maximize their efficiency and concentrate on strategically utilizing their human resources for making thousands of outbound calls on a daily basis. To address this critical business process, they approached SkyCreek about using its IVR technology to make proactive outbound calls to drive their collections business.
Using its industry-leading Call Notify IVR Platform, SkyCreek designed and developed a proactive outbound calling application to drive ROI’s collection initiatives. SkyCreek also designed and developed a variety of custom reports to empower ROI to monitor costs and value of the proactive outbound calling initiative.
In addition, SkyCreek deployed the application in its Hosted IVR Center providing ROI with additional cost savings. The SkyCreek Hosted IVR Facility provided ROI with all of the hardware, software, communication infrastructure, alarming, and reporting to support the outbound calling initiative.
According to Richard Haft, Director, Marketing and Product Strategy, SkyCreek, “ROI has achieved significant advantages under the contract to date, resulting in increased revenue and a substantial improvement in employee productivity.”
According to Ryan M. Abate, President, ROI Services, Inc., “SkyCreek has directly contributed to ROI achieving and exceeding its business goals for 2006.” He further noted, “By using the Call Notify IVR Platform to proactively call debtors, ROI has substantially increased its efficiency and more than doubled the recovery of returned checks over industry standards, resulting in a significant increase in revenue and profitability for ROI.”
About The Call Notify IVR Platform
The Call Notify IVR Platform is a web-based, next-generation intelligent IVR platform, that empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services pro-actively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based components to facilitate the design, management, and reporting of inbound and/or outbound voice applications:
CallDesigner – For use in designing any voice and/or IVR applications and campaigns
CallManager – For managing and scheduling voice and/or IVR applications and campaigns
CallReports – For generating reports for any voice and/or IVR applications and campaigns
It is a flexible, reliable, VoiceXML and CallXML standards-based platform for any contact application. It supports traditional touch-tone, text-to-speech, speech recognition, call control and recording, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems through the enhanced File Feed Wizard or via custom integration.
In short, the Call Notify IVR Platform enables communication and cable companies to automate the communication process, taking a proactive customer contact approach that ultimately improves customer loyalty through improved operational effectiveness and customer-centricity, while at the same time reducing operational costs and driving additional revenue.
About ROI Services, Inc.
ROI Services, Inc. is a privately held company located in Herndon, Virginia founded in response to a growing need for a standard collection agency to solely concentrate on the recovery of returned checks for retail and service oriented merchants. With its Executives having a combined 16 years of experience in designing, operating, and streamlining a check recovery system. ROI Services, Inc. has quickly become a leading provider of collection services to the returned check industry and more specifically as a leading edge provider to ACH based check recovery companies. ROI Services, Inc. was created with a dedication towards utilizing the latest technologies and information to provide the highest quality customer service oriented collections in the industry. For more information about ROI Services, Inc., please visit us at www.roiservicesinc.com.
About SkyCreek Corporation
SkyCreek provides pre-built and custom outbound voice applications to communication and cable firms on top of its industry-leading, Call Notify IVR Platform. SkyCreek’s Call Notify IVR Platform is a web-based, VoiceXML-compliant platform designed for rapid application development, integration, and implementation. The platform is consists of three easy-to-use web-based components for the design, management, and reporting of any voice application. Our Call Notify IVR Platform, Pre-Built and Custom Voice Applications, enables firms to improve customer care, reduce cost, and increase revenue. In short, we provide the technology and solutions to empower companies to improve operational effectiveness and drive customer-centricity. SkyCreek is a privately held company located in Herndon, Virginia that has been providing proactive customer contact solutions for over 15 years. During the past fifteen years SkyCreek’s technology and applications have been used by customers to make over one billion proactive outbound calls. For more information about SkyCreek Corporation, please visit our web site at www.SkyCreek.com.
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Home Page > Business > To Receive or Not To Receive Outbound Call Center Calls
To Receive or Not To Receive Outbound Call Center Calls
Posted: May 31, 2010 |Comments: 0
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The prime enemy of the inbound call center team is the do-not-call list! The authorities regulating the flow of calls and telecommunication are strict about the violation of this facility. Customers who do not want to receive any promotional or telemarketing calls from call centers sign up on this list. By the laws of the land, no call center services agent can use these numbers to push sales. With rising awareness and drives by the government, more people are signing up for the services. It’s bad news really for the BPO agents. Their database shrinks with each number enlisted on the do-not-call list.
Inbound call center teams are always looking for ways to bypass this list and make calls. Their greatest advantage is that they are offshore destinations. The laws, that could be enforceable on a domestic call center, do not hold ground for these offshore BPO firms. As a customer, you are right in finding it a violation of your privacy that you receive calls from unwanted sources. But set aside the occasional disturbances that it causes to your routine and think again. Surely you don’t expect a telemarketing agent to know when you are having a family lunch after years. The timing can be overlooked on those grounds, if you really want to.
As for the content of the calls that the inbound call center makes, you only have to be a little patient and hear them out! Call center agents are not going to force you into doing something or duping you into parting with your money. You will be at the control of your purse strings at all times. You just need to hear out the BPO agent and decide if the product/service can be useful to you. Sometimes you can’t figure out which device can make life simple for you. You may not know what to do about those annoying pop-ups that your operating system throws up. Wouldn’t you like to receive a call from the tech support team that actually has a solution to your problem or a solution that you thought didn’t exist?
It’s all a question of perception. If you look at telemarketing calls as nothing but bother, you could miss out on some wonderful offers and promotional freebies. Business firms know that their promises will have to be honored for the sake of the brand image of the company, if not anything else. So you can rest assured that all those mouth-watering deals that the call center agents tell us about is actually true and not spamming in any sense of the term. Now you will have to choose if you are open about some inroads into your privacy for your benefit or if you want to remain cooped up in your cocoon while the whole town is making merry on special Christmas offers. The next time you have the propensity to slam the phone down, give that person a chance to say. It could be of more importance to you than the telemarketing agent!
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Inbound call center services are diverse and varied. Check out what we have on our BPO offer list other than telemarketing and answering services. Visit our website.
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Home Page > Technology > VoIP > Call Center Efficiency
Call Center Efficiency
Posted: Jun 25, 2007 |Comments: 0
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Predictive Dialing is a call center tool used to generate higher margin talk time for teleworkers. The predictive dialer works by using a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available. This article was prepared to educate the differences and postivies and negatives.
Traditional predictive dialers use auto dialing with voice messaging, with teleworkers who are prepared to handle calls initiated by the dialer. Answering machines, busy signals, and no answer calls are processed in a manner similar to that of a new-age hosed predictive dialing system. However, when a ‘live’ answer is detected, the dialer plays an introductory recorded message, giving the call recipient the option to talk with an agent to complete the transaction. This message is a consistent greeting that identifies the caller, the nature of the call, and the option to speak with an agent. This process requires a more sophisticated predictive algorithm to ensure that a phone agent is available when the call recipient asks to speak with an agent. Analyzing the pros and cons of the traditional predictive method and then further delving into the hosted variety of predictive dialing you can see which method is right for you.
Pros of Traditional Predictive Dialing:
. Call lists are pre-qualified without the introductory need for an agent
. Fewer agents are required to handle far more calls
. Agents are only speaking with interested callers
. Call list processing is far less expensive
Cons of Traditional method:
. Overall list performance may be less due to call recipient resistance to recorded messages
. Certain U.S. states do not allow recorded messaging (unless prior business relationship has been established). This may limit the use of this technique to only certain types of business or consumer campaigns in certain geographical areas.
Hosted predictive dialers
Hosted predictive dialers (aka Virtual Predictive Dialers, Web-Enabled Predictive Dialers, VoIP Predictive Dialers) use the Software as a Service (SaaS) model to provide organizations and individuals with a predictive dialer capability. Typically, the only requirement for a firm to use a hosted predictive dialer system is a computer with an Internet connection and a telephone line for each agent.
Pros:
. No required investments in computer or telephone hardware
. No required investments in software or licenses
. Administration and support are handled by the service provider
. Links into the system are remote, enabling agents and supervisors to connect from any location
Cons:
– Service is dependent on an Internet connection; when the Internet goes down, so does the service.
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Jennifer Hanna Gross –
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
Freedom TeleWork
www.freedomtelework.com
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
Freedom TeleWork
www.freedomtelework.com
Global Call Center Service Revenues to Reach US$189.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
Global Call Center Service Revenues to Reach US9.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
San Jose, CA (Vocus) October 25, 2010
Bleeding corporate balance sheets, falling demand in the face of financial crisis, tight liquidity and customer budgets, fall in service tariffs, enterprise skepticism over infrastructure investments, high levels of unemployment, have thrown growth in call centers services off-course. Revenues of several companies in developed nations took a hit due to reduced demand of products and services in major markets and loss of key sales contracts in 2009. Call center service revenues fell from grace as a result of companies throwing outsourcing plans on the backburner, renegotiating existing contracts at lower prices with existing service providers and postponement of contract extensions, and renewals. Recession induced contract renegotiations have especially dented revenues in the industry. The recessionary pressures also bifurcated large contracts deals into smaller contracts of lower values, with shorter turn-around times.
Smaller call center agencies in developing Asian countries that thrive on outsourced projects from the United States and Europe, have been the most brutally hurt with several of such agencies closing down and exiting the business. Adding to the existing challenges is increased regulations. A case-in-point is the US government’s protectionist stand on outsourcing that is likely to make the business environment tougher for offshore, overseas smaller players based in developing countries. However, despite the US government’s attempts at incentivizing MNCs to establish customer help desk within the domestic shores, the economic viability and compelling business imperatives of outsourcing are not likely to be quelled for long. Cost cutting has and will continue to be the name of the game, and outsourcing in this respect will continue to remain in the spotlight.
However, the recession is seen as unlikely to wield medium to long-term impact on outsourcing primarily because although seemingly a paradoxical situation, the most spontaneous need to curtail costs in an unfavorable business environment is overridden with a simultaneous need to develop a platform for future growth. And outsourcing in this regard fits the bill given its cost advantages, and efficiency benefits offered. Although sinking sales have forced companies to temporarily cutback on customer service investments for an immediate short-term respite from the financial pressures, the strategy is believed to be just a knee-jerk reaction to the deepening economic woes. However, prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to customers migrating to competitors who favor their patronage. Therefore, scaling back customer service budgets is a perilous, high-risk, high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.
With the recession now at its tail’s end, and with the steady drumbeat of positive economic data putting economic recovery on the table as a possibility, the call center industry will witness an escalation in optimism. With US, and Europe following a “U” shaped recovery pattern, while Brazil, Russia, India and China, among other developing countries following a faster “V” shaped recovery pattern, Asia-Pacific, and Latin America will emerge to turbo-charge future growth in the call center industry worldwide, as stated by the new market research report. Post recession recovery and growth will be led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings.
Behavioral changes in the post recession customer are expected to wield a strong influence on corporate customer service operations. As companies shift gears from cost cutting to revenue growth, spending on outsourcing, off shoring, and in-house call center operations are forecast to increase. The recession, interestingly, has made customers more demanding as their newfound austerity results in steady focus on performance to price and value for money bargains in all products and services purchased and availed. This reduced tolerance for products and brands that fall short in meeting expected standards in customer service will drive companies to re-build and upgrade contact centre operations. The post recession period will therefore bring to the fore the importance of customer service and contact centers as the last line of defense in retaining customers.
Major players in the marketplace include 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, BT Communications Ireland Limited, Convergys Corp Datamatics Global Services Limited, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream Global Services Inc, Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.
The research report titled “Call Centers: A Global Strategic Business Report”, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The single segment report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.
For more details about this comprehensive market research report, please visit – http://www.strategyr.com/Call_Centers_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 800 people worldwide and publishes more than 1200 full-scale research reports each year. Additionally, the company also offers thousands of smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.
Global Industry Analysts, Inc.
Telephone 408-528-9966
Fax 408-528-9977
Email press(at)StrategyR(dot)com
Web Site http://www.StrategyR.com/
###
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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
More Inbound Call Center Press Releases
No commentsWilliam S. Samuels IV, President of Telesales Services releases “Four Items to Consider Before Outsourcing Your Call Center”
Rochester, NY — January 16, 2008
William S. Samuels IV, President of Telesales Services, an acknowledged Telesales and Telemarketing industry leader gives his insight into the four things you need to know before you outsource your call center needs.
Do You Know These 4 Items to Consider Before Outsourcing Your Call Center?
William Samuels, IV
President
Telesales Services
I. Is Call Center Outsourcing Right For You?
Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies.
Outsourced Call Centers Offer:
Skilled Telemarketing professionals
Improved market coverage
Faster ramp-up, launch, and roll-out of campaigns
Experience with programs similar to yours
Rapid response to market conditions
Account management expertise
Enhanced reporting capabilities
Market testing capabilities
Remote call monitoring
The Benefits of Outsourcing Call Center Services
Increased Sales and profits
Reduced costs per sale
Maximum phone productivity
Increased number of appointments
Increased customer base
Increased lead generation
Higher number of qualified leads
Higher number of closed sales
Better customer retention
More immediate feedback
Better results through test marketing
Increased local, regional, or national market share
II. The Telesales and Telemarketing Proposal Process
The proposal process can be a complex and challenging task. Key items need to be identified and addressed in the proposal. The proposal then needs to be evaluated. It is recommended that you use a weighted average assessment model. The following steps will help guide you through the process.
Proposal Items
•Qualifications – Request background information on the company
•Capabilities – Describe your technology requirements
•Capacity – Define your requirements to reach your goals
•Geography – Indicate if location is a factor
•Experience – Request like-kind or same industry sector experience
•Staff – Establish guidelines for the required skill sets
•Financial – Request pricing for setup, training, programming account management and miscellaneous fees along with payment terms.
III. The Site Visit and Assessment
The site visit is a critical phase of the call center selection process. A number of factors need to be considered while doing the assessment.
1. How is the chemistry?
2. How is the interaction between your staff and theirs?
3. Do they seem attentive to your needs?
4. Is the corporate culture similar to yours, which may allow for a smoother transition through the ramp-up and rollout phases?
5. Does the employee morale seem positive?
6. How is the interaction between employees? Are they working as a team?
7. How is the training handled?
8. Do they have a training facility?
9. Are training modules available for inspection?
10. How is the coaching handled for motivational and formative feedback?
11. What is the ratio of supervisors to agents?
12. Request a demo for a monitoring session.
13. Request a demo on the process of developing and rolling out a campaign.
14. How is the program developed?
15. How is the initiative implemented?
16. How is the initiative executed?
17. How are the results reported?
18. How is the quality control maintained throughout the process?
IV. Weighted Average Assessment
Create a weighted average assessment table based on the proposal items in item II above. Assign a weight from 1-5 (5 being the best). Score each vendor on how they perform on that factor. Then multiply that score by the weight for their weighted score. Add up the weighted scores for their final score. The vendor with the highest score wins.
This method allows the items from the proposal to be weighted based on their value to the company. This method should facilitate the decision making process. I wish you much success with your call center outsourcing initiative.
About Telesales Services
In 1997, Telesales Services, LLC launched a call center consulting and call center locator service that was enthusiastically received by clients – they help you find the best course of action for your telemarketing and telesales needs. After 10 years of offering call center solutions and thousands of clients later Telesales Services continues to lead the industry by:
•Constantly monitoring industry trends
•Staying current in all aspects of relevant technology
•Perfecting our ability to size up an opportunity for any client, large or small
•Maintaining a base of contacts that lets us create an ideal solution for any situation
•Offering the fastest turnaround possible: less than 24 hours with a benchmark of 10 minutes
•Representing 100 Call Centers, including what the industry refers to as its award winning “Top 50 Call Centers” — connecting our clients to only the most recognized and effective providers
•Saving our clients the immense amount of time required to identify the right call center.
All fees associated with the Telesales Services offering are covered by the call center.
Learn more about Telesales Services and contact them by visiting Telesales Services.
###
Crestline Introduces New Live Chat Feature
Lewiston, ME — June 7, 2010
Crestline Custom Promotional Products, a direct marketing promotional products company that trades on its easy, customer-friendly ordering process, recently unveiled a new Live Chat feature on its website.
The new feature enables customers to communicate in real time with a Crestline customer service associate, so they can ask questions about products at the same time they browse the site for promotional products giveaways.
“Live Chat gives us one more way to be of service to our customers,” said Casey Wright, vice president and general manager of Crestline, “Unlike many companies, which discourage customers from contacting them, Crestline’s knowledgeable reps have always been just a phone call away. Now, with the addition of Live Chat, assistance is right at our customers’ fingertips.”
Whether customers have a question about an existing order, want more details about one of the thousands of unique promotional items available on www.Crestline.com, or need some advice for choosing the best product for their needs, a Crestline representative is now just as close as their computer screen.
“Helping customers to choose the right promotional items for their needs has never been easier, thanks to our new Live Chat feature,” said Crestline operations manager Mike Truchon, “I absolutely love the fact that we can offer a more personal shopping experience to our website visitors. For the first time ever, we have the ability to suggest products by sharing an image of an item with them in real time.”
Crestline associates are available to chat with customers on weekdays between the hours of 8 a.m. and 5 p.m. Eastern time. Outside of business hours, customers are directed to a screen where they can leave a message and receive a response the following business day. Customers are also welcome to call Crestline at 1-866-488-4975 to speak directly to a representative.
About Crestline:
Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Primarily serving the business-to-business sector, Crestline’s highest objective is to provide superior customer service, making the selection and ordering process as straightforward and hassle-free as possible. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive website, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com.
###
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
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Home Page > Business > Outsourcing > What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
Posted: Oct 20, 2010 |Comments: 0
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An inbound call center is one that predominately handles incoming calls that are initiated by the customers. Inbound call center agents answer the calls in behalf of the client. They help businesses answer customer’s queries or problems when the business representatives are not available. It is crucial that your business calls are answered and that your client’s needs are met. Outsourcing inbound call center services keep your businesses on the go without the expense of hiring your own regular customer service representative.
The existence of inbound call center companies conveniently help customers to buy products online with no hassle of going to the store specially for the disabled or debilitated people. It helps consumers solve their problems when buying a defective product. It allows you to book a plane ticket or reserve a hotel and a lot more.
Usually, these companies operate 24 hours a day and 7 days a week. This is because a customer may call at anytime of the day, or at any day of the week. There are lots of services offered in this type of industry and that includes:
Emergency call center lines – Handle emergency calls and deliver quickly to your on-call personnel to ensure your businesses continue to function. It is imperative for your businesses to have a back up system in the event of power outage or system malfunction.
Order taking service – Helps customer place an order whether a single product or a large volume of multiple products. Most of the customers do not feel comfortable placing an order on the computer or internet and provide their credit card or bank account details. Thus, outsourcing inbound call center services provide live persons that you can speak with when placing an order.
Help Desk service – Answers inquiry and complaint from customers, and request resolution. It is essentially a central point through which a problem or issues are reported and subsequently managed and coordinated by technical experts. It is highly responsible for bringing the resources together in order to address any crucial issues whenever they arise.
Technical Support service – Provides assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Generally, technical support services help the costumer solve specific problems with a product.
It is essential that these companies use the latest software programs because every single call counts. And that they provide outstanding customer service support and ensure that customers are satisfied and gets the right information.
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Telemarketing Call Center (724Care Inc.), is a premier provider of business process outsourcing services in the Philippines located in Cebu City, specializes Appointment Setting services and Market Research survey. You may call its toll free number at 1-888-724-888-9.
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No commentsOutbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
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Home Page > Business > Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Posted: Nov 27, 2009 |Comments: 0
| Views: 195
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Application of scientific methods to any operation can help make it systematic and measurable, bringing in an element of control to the process. Telemarketing campaigns can also be put to experimentation to see if the measures are working out fine and yielding good results. Based on the outcome, proper steps can be taken to improve the process and make it more effective.
A scientific experiment consists in framing a hypothesis in form of an informed and educated guesswork. This hypothesis can then be put to test by adjusting variables and measuring results against a control. The guesswork can then be systematically streamlined and replaced by better and proven methods of campaigning.
Here are a few tips on how to go about improving a telemarketing campaign using the experimental method:
Refer to previous campaigns to set standards. Campaigns undertaken in the past by the same company or even a different one can be used as guides to set standards for subsequent operations. In doing so, both the methodology used and the results obtained can be studied to establish a benchmark and prepare a framework for running the campaign. This is how knowledge in the form of past experience can be used to add value to the campaign.
Experiment with different scripts and compare results. The guiding script ideas for a telemarketing call can be tweaked and tried with different approaches. By varying the areas of emphasis, level of aggression in closing a deal, degree of persuasion etc. and the optimum measures of the aspects can be reached. Comparing the results of the various approaches can prove to be immensely helpful.
Track the performance of telemarketing callers. The telemarketing caller is the single most important variable that determines the success or failure of any given campaign. Analyzing the results of each of the callers will not only help single out the best callers to bank on them but also to get rid of the poorest callers who are liabilities rather than assets to the company.
Figure out the time of the day when calls are most effective. Depending on the characteristics of the product and the prospective customers for the same there has to be some time of the day when the telemarketing calls happen to be most result bearing. This can be figured out by simply varying the time slots to make the calls and then comparing the results to see which time is most suitable.
Reach out to the right audience. Connecting to the right target audience is by far the most important decision to be made in telemarketing calls. This can be fine-tuned only by examining the response rates of various sections of the audience. The caller list can be broadened if the number of positive responses is high till the rates start to diminish substantially. By maintaining a proper record of calls to various segments, the most responsive groups can be singled out and focused.
Tweak price levels to evoke positive response. The success of a call depends to a large extent on the pricing model of a given product or service. On the other hand, it can also prove to be the greatest hindrance in evoking a positive response from clients even if the initial response to the call has been good enough. If competitive pricing is making a huge difference in the volumes of sales, it is worth taking the risk. Higher volumes can make up for the concessions offered.
Identify whether problems relate to the product or the process. Negative results can broadly be traced back to either the product or the process. One can try different methodologies to the same product or same approach to different products to be able to find out where the problem lies. Professional telemarketing companies with huge capacities can run multiple campaigns to draw appropriate feedback and put things in order.
The method of scientific experimentation had transformed the very thought process of human beings through its systematic approach. These tried-and-tested techniques can also be fruitfully used to revolutionize telemarketing campaigns and enhance sales.
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Home Page > Internet > Web Hosting > Reduce Carbon Footprint – Info About Green Web Hosting Service
Reduce Carbon Footprint – Info About Green Web Hosting Service
Posted: Jul 31, 2010 |Comments: 0
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In today’s current world, we are seeing the effects of Global warming and what is doing to our eco-system. Quite a few industries are making the effort to adapt renewable energy into their organization in some way. This is becoming true for the web hosting industry. This article will be talking about this industry and discuss info about green web hosting service.
Most web hosting data centers use a great deal of energy to enable them to power their web servers and all the necessary equipment. There are many parts to each server, that one can just imagine the impact all these emissions create. Just think about your own computer, and what it uses, and times that by 500 (for example) 500 more in each area of a data center.
Also realize that a data center must keep the servers and equipment in a stable cool environment. Now not only will they be using power for the servers, but you must to use power to keep the temperature correct.
Some of the larger and best green hosting companies have the ability to actually generate their own renewable energy by using solar or wind power. Quite a few will make an effort to recycle old parts, or be sure to dispose of their old equipment, paper, plastic, etc in a very responsible green way.
Quite a few companies are able to power their equipment with solar or wind, but, many can’t. Still a lot of today’s smaller green hosting companies are doing whatever they can. They have stopped using paper products, and some will have a tree planted for every new client that that signs up with them. Everything counts, in a system that emits a lot of gases.
There is also another way hosting companies are becoming green. They they will purchase something which is called ‘carbon credits’. The company will calculate total energy usage and from that will purchase credits for green energy and then add it into their power source and supply.
Yes, it is a great concept, but I imagine you are wondering how much it will cost and will it be excessively high. Surprisingly, green hosting is only a little more, prices vary of course, but all in all are very affordable.
When you really think about it, choosing the best green hosting provider a great choice; you are dealing with a company who cares about the environment, which means they will care about you too. Whether or not the price is a few dollars or cents more, isn’t it worth it to help the environment and eco-system whatever way you can.
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