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The New Face Of Telemarketing
The New Face Of Telemarketing
The New Face Of Telemarketing
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Home Page > Technology > The New Face Of Telemarketing
The New Face Of Telemarketing
Posted: Apr 19, 2010
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Telemarketing has changed a great deal over the past few years. With innovative technologies being released such as Spitfire predictive dialers and other call center software and products, your telemarketing team can now be more productive than ever. Computerized telemarketing tools and the recent integration between the Internet and telephone systems enable your telemarketers to spend less time dialing and more time actually giving their presentation to potential customers.
Below are some unique telemarketing services and products that have revolutionized the way telemarketers conduct their businesses.
Predictive Dialers
A predictive dialer was developed to dial phone numbers automatically and then monitor calls and the types of answers it receives when dialing. It then connects telemarketing agents to the call once it recognizes that a real person is on the line. Predictive dialers are used in many call centers today, and have helped thousands of telemarketers maximize their efforts and waste less time dialing non-responsive numbers.
How It Works
With a hosted predictive dialer system, you’ll only need a computer, Internet connection, and a telephone line for each telemarketing agent. With a Spitfire Predictive Dialer, for example, you’ll receive outbound and inbound dialing capabilities, and can integrate the system with your T1 or analog lines without having a separate database server. Other features include query-based dialing, and time zone sensitivity. You’ll also have the capability to run multiple campaigns simultaneously, alternate number dialing, and monitor and record calls. This setup is an easy-to-use system and requires minimal effort to get started.
This amazing CRM (customer relationship management) software drastically reduces the number of answering machines, voice mails, busy signals and hang-ups that your telemarketers may encounter during the workday.
Auto Dialers
Auto dialers were available prior to predictive dialers. These can dial telephone numbers automatically for your call center agents, but do not use algorithms such as the predictive dialer to connect the agent to only successful calls. The auto dialer is a handy tool if you have a limited budget but want to automate your telemarketing efforts.
Monitoring Systems
A monitoring system enables you to monitor calls for testing, training, motivation and assistance. You can ensure better quality service by keeping an “ear” on your telemarketers during their training.
Amplifiers
Amplifiers are great for ensuring good sound quality for each telephone call. With an amplifier, you can control the volume and enable muting. With some amplifiers, you can switch from your telephone to your computer easily.
Headsets
With headsets, your telemarketers can have free hands to write, type or do anything else while talking with potential clients. This prevents dropping of the receiver or the need to hold the receiver in an odd position while trying to write or type the client’s information. There are many types of headsets including voice tubes, in the ear, over the ear, noise canceling, wireless, and convertible.
These are just a few of the basic tools every telemarketer should have to be successful. In today’s ever-changing marketplace, you have to stay ahead of the game with innovative call center software and products like predictive dialers to be a success. Telemarketing is still a great way to contact potential customers once you have all the tools you need.
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Step By Step Process To Set Up Your Work From Home Call Center Home Office
Step By Step Process To Set Up Your Work From Home Call Center Home Office
Step By Step Process To Set Up Your Work From Home Call Center Home Office
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Home Page > Business > Home Business > Step By Step Process To Set Up Your Work From Home Call Center Home Office
Step By Step Process To Set Up Your Work From Home Call Center Home Office
Posted: Oct 23, 2009 |Comments: 0
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Call Center Home Base Setup Requirements
Establishing your own work from home virtual call center business has its own set of challenges but it can be an exciting endeavor. While it may be exciting you must not neglect the need for setting up a home office where you can take care of your business needs in a productive environment. This will enable you to treat your home business as you would if you were working from an office.
To set up a work from home virtual call center office that makes working convenient and effective for you, there are some indispensable factors that you need to put in place.
Setting up your virtual call center home base office:
Ahead of you investigating the particulars of your home office setup stage, you need to process basic principles first. Taking care of these primary items will help you in working out the specifics later.
On which part of the house do you set up your virtual call center home office? Consider the year-round conditions of that particular area in the house. Make sure that it provides a convenient place for you to attend to business concern and work requirements.
Determine a quiet place in the house. Establishing your home office away from areas that offer numerous distractions will aid your increase in productivity. This is a crucial consideration if you have young children at home.
Create a virtual call center home office business plan. As with anything, it is always best to have a business plan for your virtual call center needs so you are able to organize the steps you need to reach your goals. The virtual call center business plan allows you to allocate the funds and the needs for your home office.
Space architectural plan:
during Space architectural planning you should determine which area of the house you will be setting up your home base call center office. The source of possible distraction is definitely one of the biggest factors that could influence your decision.
Some of your other considerations must ensure that that particular room gets enough light and air, as well as being away from the source of noise. This will enable you to provide a professional environment dedicated for work.
Considering you will be spending a large amount of your time, daily, in your call center home office, make certain it is an environment you are comfortable with. If not, then you can spend a substantial amount of time in decorating your home office to make it suitable for working.
Virtual Call Center Home Office Equipment:
Equipment needed to operate your virtual call center business is an essential component that has to be addressed correctly in order for your home base virtual call center to operate effectively.
Communication tools such as:
A telephone line,
High speed internet,
A computer in top notch working condition and a
Fax machine are essential.
Once you decide that your next career move is to operate a virtual call center from home, having means to contact other business people is vital. When you apply for call center jobs, or call center contracts, these home office essentials will be required. To expedite the application process with any homeshoring company, We advised that you have all these elements in place.
One important reminder for your home office is to have a separate phone dedicated for business use, which is separate from your home use. The virtual call center industry mandates that every call enter agent that works from home have a separate phone line to conduct business.
If you choose not have to install a second phone line, make sure that you disable all features of your home telephone system. This includes voicemail, call forwarding, call waiting and all other fancy features you may have on your home telephone currently.
All these features interfere with the VPN system utilized by a majority of BPO call centers.
In this modern world, respective business professionals also employ the use of email communication for more effective means of communication systems. Therefore, you can should creating an email account specifically related to your work.
When creating an email account, make sure that your email address is not:
sex_miss_lovely@emal.com
Make sure that you have a professional email account, either the name of your company or your personal name.
mycompany@email.com or sammyjones@email.com
Call Center Addict is a business geared towards educating individuals who desire to work from home in a virtual call center. Our website has all the resources needed to start your virtual call center career today. We have over 200 virtual call center companies hiring today and there is no fee to start working.
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Iyam Seva –
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A virtual call center coach with a passion to help people start their work from home call center career. Our website has resources that can help anyone looking for a virtual call center job all for FREE.
Your only source for work at home call center jobs. Never ever pay for a work from home job, we have all the resources for free.
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A virtual call center coach with a passion to help people start their work from home call center career. Our website has resources that can help anyone looking for a virtual call center job all for FREE.
Your only source for work at home call center jobs. Never ever pay for a work from home job, we have all the resources for free.
What Are Weight Loss Centers and Should You Use Them?
What Are Weight Loss Centers and Should You Use Them?
What Are Weight Loss Centers and Should You Use Them?
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Home Page > Sports and Fitness > Weight Loss > What Are Weight Loss Centers and Should You Use Them?
What Are Weight Loss Centers and Should You Use Them?
Posted: Jul 17, 2010 |Comments: 0
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Have you recently decided that you would like to lose weight? If you have, you will find that you have a number of different options. For instance, you can casually decide to lose weight, develop your own structured weight loss program, join an online weight loss program, or you can become a member of a local weight loss center. Although each weight loss method is effective, you may be interested in joining a weight loss center.
If you have never been a member of a weight loss center before, you may be wondering about them. Weight loss centers are often used to describe local weight loss programs. When joining a weight loss center, you will likely attend weekly, biweekly, or monthly meetings at the “center,” location. Most weight loss centers require the payment of a monthly membership fee. Despite the possibility of a variance, these membership fees are often almost always affordable.
When looking for a weight loss center to become a member at, you should know that not all weight loss centers are the same. For instance, there are some weight loss centers that only host weekly, biweekly, or monthly meetings. These meetings are often used to record your weight, as well as socialize and communicate with others who are looking to lose weight, just like you. On the other hand, there are weight loss center that give you more membership benefits. These types of weight loss centers may have healthy eating cooking classes, instructional exercise classes, and a fully equipped fitness center for you to use.
If you are able to find a weight loss center that has an onsite fitness center or instructional classes, whether they be for eating or exercising, you are urged to further examine the weight loss center. Yes, the membership fees for these types of weight loss centers may be a little bit higher, but they are well worth it. In fact, those who join weight loss centers that have instructional classes or onsite gyms often report better results. This is because you often feel more motivated to exercise and eat healthy and you also get support from other hopeful weight loss losers at the same time as well.
If you are interested in joining a weight loss center, the first thing that you should do is familiarize yourself with all of your options. This may include asking those that you know, like friends, family members, coworkers, neighbors, or your doctor, for recommendations, using the internet, or your local phone book. Once you have the contact information for a number of local weight loss centers, you can do a little bit of research or comparison. What you will want to do is examine all of the membership benefits that you are given, like access to healthy recipes, food journals, access to an onsite gym, and so forth. Then, you will want to compare membership fees.
If you live in a larger city or town, there is a good chance that you will find at least two weight loss centers for you to join. That is why it is important that you take the time to examine and compare all of your options. Yes, any weight loss center is better than no weight loss center, but you should take the time to find the weight loss center that is the perfect match for you and your own personal needs. Doing so may result in you achieving your weight loss goal and in a fun and exciting way.
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Keith Ckardwell is a Author, Blogger, Health Advocate,and helps people lose weight and stay healthy. For more resources visit: Weight loss After lifestyle Change website and to find the best weight loss guides, its available at: http://www.weightlossafter.com/fatloss4idiots.htm
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Keith Ckardwell is a Author, Blogger, Health Advocate,and helps people lose weight and stay healthy. For more resources visit: Weight loss After lifestyle Change website and to find the best weight loss guides, its available at: http://www.weightlossafter.com/fatloss4idiots.htm
Phone Broadcast: Your Personal Details in Push Button Dialer
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We are here to hep you out with all kind of BPO solutions. We provide CLI, VOIP, DID, Hardware Dialer, Software Dialer, Predictive Dialer, Manual Dialer, VOIP Gateway, and all kind of harware and software for BPO and small Businesses To get more details please write me on arvindkumarjakhar@gmail.com or have a look on arvindkumarjakhar@gmail.com for direct contact call me on +9195909007140
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Call Center ? Importance of Inbound Call Center Services
Call Center ? Importance of Inbound Call Center Services
Call Center – Importance of Inbound Call Center Services
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Home Page > Business > Outsourcing > Call Center – Importance of Inbound Call Center Services
Call Center – Importance of Inbound Call Center Services
Posted: Dec 17, 2009
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Call center can handle incoming and outgoing calls only, or can handle a combination of both. A call center is one that handles incoming calls from potential customers for those seeking information on products or services. Because customers are the key tools for a successful business, it is a must for any organization to provide better service to its major customers. Volume of call centers is growing rapidly in recent times. Inbound call center agents often interact with customers via phone and e-mail and chat. The advantage of Inbound Call Center is that it allows businesses to enjoy high quality services.
Inbound Call Center is helpful for improving business performance the products and services. Qualified and trained customer concern elected representatives to customer are the main strength of a business, because these substances are directly related to your potential customers and show the reflection of the business to its customers.
In this highly globalized world, competition is natural between the companies is not easy to find good quality skilled and knowledgeable call center provider/freelancer that can help to grow your businesses. As the customer is essential to any business and the outsourcing of customer service you give directly the key to these call centers. Therefore, it is important to choose an organization to outsource your services center for incoming and outgoing.
Most call centers in India have the capacity to react and handle all calls at any time, anywhere in the world. Indian call centers afford following call center services by considering all areas that your business:
Live Chat Support Services : The live chat is useful to use credit cards online, medical requirements to buy goods or get technical support. Call centers in India can respond to any suggestions solve problem immediately.
Help Desk Support Services : Outsourcing companies in India offer Help Desk services and support services, back office to achieve cost savings while maintaining the highest quality and is coordinating with the elderly to solve problems.
Online Customer support Service: Relationships with prospective customers to make or break any business organization, it must be taken before demanding its customer service for any organization. Call centers in India have a large group of well educated, which prides itself on quality service and maintain contact with prospective customers.
Technical Support Service : Indian Call centers offers a vast level of technical support services 24×7 hrs via email, instant messaging, voice and web. A team of highly qualified technical staff is always ready to provide immediate answers to technical questions.
If you need to hire good call Center provider/freelancer simply visit us at: http://www.callcenterprojects.net or just drop an E-mail to us on info@callcenterprojects.net
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This article has been provided courtesy of http://www.callcenterprojects.net. Call Center Projects is A B2B marketplace offers a wide range of freelance call Center for buyer and Call Center projects, freelance work and jobs for provider.
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This article has been provided courtesy of http://www.callcenterprojects.net. Call Center Projects is A B2B marketplace offers a wide range of freelance call Center for buyer and Call Center projects, freelance work and jobs for provider.
Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
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Home Page > Business > Corporate > Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
Posted: Nov 04, 2010 |Comments: 0
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If your call center is planning to hire agents to work from home, you have to sit up and do some homework. When you are screening the agents, you must look for discrepancies in their work experience and what kind of telemarketing services they have done. Work at home agents may have some negative intent about the data that you share with them. To keep your data safe and also to ensure that your clients are not being taken for a ride, you will have to do the checks. You have to be careful about running criminal checks on the shortlisted telemarketing agents. Cross check their references and insist on talking to their previous employers and team leaders/members.
Call centres these days run on reputation. If you have the right kind of agents on your team, you will be able to build up this reputation over the days. BPO units are better suited if they are vigilant about security. Data theft and security concerns about telemarketing scams are always looming on the horizon. If you are not careful, you may find work at home agents duping your customers by obtaining their financial details. It is also your duty to protect the customers from being conned under your brand name. Helios Outsourcing is very careful about such concerns.
Helios Outsourcing is committed to the society and area it functions in. We believe in hiring the best local talent for our business process outsourcing centers.
For more details log on to www.heliosousourcing.com
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803-257-0792 Ask for marvin jobs, home, work, work from home, work at home, telemarketing from home, at home telemarketing, virtual call center”jobs, home, work, work from home, work at home, telemarketing from home, at home telemarketing, virtual call center”jobs, home, work, work…
No commentsPush Button Dialer: General Overview/Quick Start Video
www.pushbuttondialer.com Dennis Bayne delivers a quick run through on the ease of setting up a voice broadcast campaign in Push Button Dialer.
No commentsData-Tel Info Solutions Announces New Regional Sales and Operations Director in the Philippines
Mesa, AZ — June 15, 2007
Data-Tel Info Solutions, a global provider of hosted call center services, has announced that they are expanding their international operations to the Philippines. They have selected Sonny Corino to spearhead the new office as Regional Sales and Operations Director.
Hiring Sonny will allow Data-Tel to gain the inside track on business both inside and outside of the Philippines. Sonny will be responsible for bringing business opportunities, training and operations assistance to call centers in the Philippines, and will be able to direct Data-Tel’s interests in the Philippines and throughout Southeast Asia.
A native of the Philippines, Sonny Corino received degrees from the University of Baguio and Baguio Central University. He worked for a variety of local call centers before setting out on his own as a contract consultant. Sonny provided quality assurance, operations management, agent training and program/campaign analysis. It was these skills and experience that made him the top candidate in a highly competitive field.
“Data-Tel’s aggressive international strategy has been paying tremendous dividends through 2007. We are confident that our success in the Dominican Republic and Latin America will continue in the Philippines and Southeast Asia. We were eager to bring Sonny on board and we will waste no time coupling Data-Tel’s successful business model with his savvy business acumen and knowledge of the industry and region. We are very excited about his approach to call center operations and management in the Philippines.” – G.L. Scott Murray
About Data-Tel:
Data-Tel Info Solutions provides predictive dialing, fully blended inbound/outbound calling and many other services to the call center industry. xSELLerator, Data-Tel’s premier solution, eases communication between agents and customers by providing crystal clear VoIP voice quality, a user-friendly interface and customizable HTML scripting.
The growth of the telemarketing industry has influenced Data-Tel to adapt on an international level. Data-Tel’s new “Hosted Agent” program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.
Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.
###
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No commentsPhone Broadcast: Processing A Payment Outside The Push Button Dialer System
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How collection agencies can increase productivity and ROI using IAT SmartDial Solutions. IAT provides the dialing solutions you need — predictive dialer, smart auto dialers and IVR messaging.Find the option that’s right for you: Hosted dialer services, site-premised systems or a combination of both.
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GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
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Home Page > Internet > Affiliate Programs > GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
Posted: Nov 17, 2009 |Comments: 0
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GVO Hosting or the Almighty MK Hosting?
Which one is better?
Ready to Compare,
1) Both companies offer an auto responder yet, MK Hosting also allows you to run multiple email campaigns, run split-testing, use one of over 90+ email templates, create custom fields for your opt in forms, track clicks and generate reports automatically, create unlimited subscriber lists, and can be even integrated with your Google analytics account.
2) GVO Hosting pays on your first level while MK hosting pays on your first level and is also a forced matrix compensation plan structure.
3) Both Companies offer unlimited MySql databases, subdomains, email accounts, autoresponders, and email forwarders yet MK Hosting also offers unlimited parked domains, url redirects, ftp accounts, and opt in subscriber lists.
4) On top of the .95 your already going to pay for GVO Hosting, they still make you go out and spend even more money on a domain name while with MK hosting at only .99, you get a free .com, .net, .org, or .us domain to you FREE FOREVER.
5) GVO Hosting costs .95 a month and they even make you monitor your own website with they’re”Downtime Witness” yet, MK Hosting costs only .99 a month and they manage your account, website, and security for you 24 hours a day 7 days a week.
6) GVO Hosting offers 70GB of web space and 200GB of monthly traffic yet MK Hosting offers UNLIMITED hard drive space and UNLIMITED bandwidth.
7) GVO Hosting offers about 100 web layouts in 6 categories while MK Hosting offers over 4,500+ web layouts in over 110 categories.
8) MK hosting responded to my support request in about 15 minutes while I still haven’t even got a response to my support request from GVO Hosting and it’s been 5 days now.
9) MK Hosting has a massively large self service center with helpful tutorials and faq’s while GVO Hosting ‘s website is impossible to even navigate around since whenever I click a link it doesn’t load
10) GVO Hosting has no bonus program at the time that I’ve heard of , yet MK Hosting has a bonus program which you earn a 0 bonus for every 5 people you refer and ladies and gentlemen, that is ON TOP of your already residual earnings.
11) GVO Hosting provides a lot of landing pages but most of which look very corny and cheesy while MK has not failed to impress with they’re extremely clean cut, professional, top of the line library of lead capture pages that are 100% REBRANDABLE to you and your primary business.
12) MK Hosting web servers are housed in the worlds most secure, highly respected, and most reputable datacenter, The Planet, while GVO Hosting is still building they’re datacenter that may not even be meeting basic standards.
13) MK Hosting is backed by major fiber optic networks including top companies like AT&T, Time Warner Cable, SBC, Level 3 Communications, Global Crossing and Broadwing, while who knows who even provides service to GVO Hosting.
14) The MK Hosting data center is HIGHLY secured by on site security guards, barbed wire fencing, motion tracking systems, movement sensitive cameras and only authorized personnel with key cards are allowed in while it seems GVO Hosting is not even fenced and is right by a local street. What happens if there is a fire? What happens is there is a car crash and it impacts the datacenter? What happens if a hard drive fails?DATA IS LOST. One server crash can bring down 300-800 websites.
Check MK Hosting out for yourself and stop wasting your time and money with the next big thing. MK Hosting already is the big thing simply because it does what it claims and its a quality professional product.
The links are below with no affiliate links included
http://www.mkhostingusa.com Visit MK Hosting & Marketing Solutions
http://www.mkhostingusa.com/datacenter.shtml View The MK Datacenter
Regards,
Phil Bright
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Phillip Bright is a professional online marketer with over 10 years experiance in his field.
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1) Both companies offer an auto responder yet, MK Hosting also allows you to run multiple email campaigns, run split-testing, use one of over 90+ email templates, create custom fields for your website html opt in forms, track clicks and automatically track whos clicking and opening your meails, create unlimited mailing lists, and can be even integra…
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Phillip Bright is a professional online marketer with over 10 years experiance in his field.