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Inbound Call Centers- Managing Your Customers
Inbound Call Centers- Managing Your Customers
Inbound Call Centers- Managing Your Customers
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Home Page > Business > Outsourcing > Inbound Call Centers- Managing Your Customers
Inbound Call Centers- Managing Your Customers
Posted: Mar 04, 2010
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Companies grow because of their customers. If you are selling your product or service to a targeted niche of consumers, you would like to increase it and like to let your potential customers know about you. If consumers are using your product, they could experience some problem or would want to have fair idea for comparison before deciding on your product. In both situations, you would have to get in touch with them. Here comes Inbound and outbound call center in picture. Every aspect related to before- during and after purchase of a service is handled by call centers. Inbound call centers oversee calls made by customers regarding a product or service. . The services include customer inquiries, product information requests, order taking, technical helpdesk and complaints handling. Along with these, inbound call center also provides toll-free hotlines, online web site responding services and remote secretary or receptionist functions.
The services of inbound call centers are highly recommended if you want to spur the growth of your company while cutting the cost and without affecting the output and working of management adversely. Often seen as third party services provider, they might work as an offshore service provider but provide you with an onshore quality work which enhances your conversion base.
With an assured work that gives you maximum return on investments, call center services handle the inflow of calls efficiently made by your customers. From basic phone answering services such as feedback, suggestions, complaints to messaging services call center provide quality oriented support and strengthen customer – company relationship. To deal with increasing frequency of customer calls, contact centers deploy Customer Relationship Management software. With the help of CRM, not only the volume of calls is dealt efficiently but the output can be tracked also. You can supervise the positive or negative response and efficiency of call center program. Proper complain handling or accurate communication about your product help you to increase your customers and make your product popular in the market giving you a competitive advantage in market.
Hiring services of call center helps you to save on board costs of hiring a full team of customer support executives. The working process of call center is thoroughly documented and strictly adheres to schedules, so that your customers can get in touch with your services 24 X7. Call Center Outsourcing customer services reduce your operational costs and save time. You get time to focus on other important strategic issues and product expansion than to worry about handling customer calls.
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Morris Jane –
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Morris Jane is associated with Vcare Call Center and working as a Sr. Marketing Manager. Vcare is a leading business outsourcing company offering high-quality, cost-effective call center outsourcing, technical helpdesk, back office support, inbound call center and software development services to all sized businesses across the Globe. We help clients achieve higher customer satisfaction and increase revenue growths. Any suggestion, queries regarding call center services or outsourcing is more than welcome: www.vcarecallcenter.com
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ECN Forex trading Leading the way in ECN Forex trading, unlike traditional spread-trading platforms, ECNs Trading Style operates an ECN (Electronic Communication Network) where customers can trade on
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Morris Jane is associated with Vcare Call Center and working as a Sr. Marketing Manager. Vcare is a leading business outsourcing company offering high-quality, cost-effective call center outsourcing, technical helpdesk, back office support, inbound call center and software development services to all sized businesses across the Globe. We help clients achieve higher customer satisfaction and increase revenue growths. Any suggestion, queries regarding call center services or outsourcing is more than welcome: www.vcarecallcenter.com
Call Center Software: Better Customer Experience
Call Center Software: Better Customer Experience
Call Center Software: Better Customer Experience
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Home Page > Business > Business Opportunities > Call Center Software: Better Customer Experience
Call Center Software: Better Customer Experience
Posted: Mar 23, 2010 |Comments: 0
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Customer support is the core of every call center company and therefore, it aims at providing the customers with a better experience each time they call up. The software is just apt for increasing its efficiency.
Your call center company can certainly offer the best customer experience with the implementation of software. The call tracking software is an output of high-end technology and guarantees you with striking results. The software enables your BPO agents to establish dependable and effective communication with the customers. The employees will be able to maintain a relationship with the customers only if they can understand each other properly. That means, the agents should be able to answer the customer queries very quickly and in a precise manner.
The call tracking software helps in saving the operational costs of your company by reducing the time spend by the clients and customers in each call. The software helps your call center employees to use the information of their previous customer interactions so as to serve the customers in a better way. Flawless customer transactions will help them in maintaining better customer relations essential for your business in the long run. The software is very essential for effective call center functioning since it enables the employees to keep a track on all customer interactions with much ease.
The agents do not require spend unnecessary time in managing the call history. The function is performed by the call tracking software and itself; it allows the agents to devote their in building more clients. With the software functioning at your call center, the employees get more time to look after the satisfaction of their customers. Besides, customer information can be accessed by any member of your organization. The software allows a multiple number of channels to access the information regarding call tracking.
The customers calling up at your organization are generally in need of certain information which they require urgently. Thus, your employees cannot afford to keep them waiting for their answer or else they might put off the call. For this reason, the employees are required to have all the information at their finger tips. Here lies the need of the call tracking software. It results in enhanced agent productivity, reduced operational expenses and absolute customer satisfaction. The software allows your employees to provide the clients with effective and prompt answers whenever they call up to hire your services. It appears to be very helpful in bringing more profits to your call center business.
The customers call up to get their queries solved without wasting much on their time or money. The software will help the agents to answer to each and every customer in the right context, without making them wait for long. They are required to take proper care of the customers and ensure that the customers are not getting bored or impatient. In today’s world of competition, losing out on a single customer can be a risk for your business. The software helps in simplifying and streamlining the experience of the customers. It enhances the ability of your organization to build better customer relationships for taking your business to a high. The popularity of your organization is largely dependent on customer reviews. A single negative review is able to let down the good will of your company. So you are suggested to incorporate a call tracking software at your office.
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A large variety of call center softwares are available in the market for you to make your BPO the ultimate choice of the customers.
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I would want to apply in a call center here in the philippines and I do not know what shall I include in my resume. I am just a high school graduate and I have no working experience yet
Do you have any sample questionnaires to use for voice of the customer — in regards to their experience with the outsourced help desk and it services
I want to start abussiness in software field and ihave little knowledge in bpo, i had little experience in dealing with, now i want to start my own company with minimum ifrastructure, kindly advice
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A large variety of call center softwares are available in the market for you to make your BPO the ultimate choice of the customers.
Contact Center World’s “Best of the Best in Customer Service” Commends TouchStar for Its World Class Customer Service
Contact Center World’s “Best of the Best in Customer Service” Commends TouchStar for Its World Class Customer Service
Denver, CO — May 11, 2007
TouchStar today announces it has been chosen as a highly commended winner of the 2nd Annual Contact Center World Awards “Best of the Best in Customer Service.”
TouchStar will be recognized at the Contact Center World Awards Conference and Gala dinner, and will be presented with a commendation award commendation for Best in Customer Service.
TouchStar attributes the recognition from Contact Center World to the devotion to its Core Value: “A client gives us a gift of trust. We honor that gift be serving them with integrity, passion, relentless effort, and sound processes.”
TouchStar recently restructured its Professional Services Organization and management structure, to enhance the customer service that TouchStar provides to its clientele. The company has also recently released several new and enhanced products and services to offer more complete call center solutions.
Steve Bederman, TouchStar’s CEO, commented: “It is an honor to have TouchStar recognized for our commitment to customer service. Receiving recognition from industry experts such as Contact Center World is an honor, but we are not satisfied with this achievement; we continue to look for ways to improve every day.”
Commenting on highly commended winners, Raj Wadhwani, President of ContactCenterWorld.com, “We are proud to have so many great companies in our awards program. This is a unique event. To be a highly commended award winner is an amazing achievement!”
TouchStar has also been nominated for several product and service related categories in Contact Center World’s Members’ Choice Awards. Call center customers vote online for their choice of industry products and services. The winners will be announced at the 2nd Annual Contact Center World Awards & Conferences.
About ContactCenterWorld.com
ContactCenterWorld.com is the Worlds’ leading on-line resource for contact center and customer service professionals. With a membership of over 99,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support.
About TouchStar
TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
Contact:
Christina Whitfield
Marketing Manager
TouchStar
303.338.0678 x.237
http://www.touchstar.com
###
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Home Page > Business > Virtual Contact Center Supporting Organizations Go Green
Virtual Contact Center Supporting Organizations Go Green
Posted: Sep 27, 2010 |Comments: 0
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The Virtual Contact Center has become important for its ability to provide organizations with significant benefits in not only cost savings but also, as more and more businesses become aware of their environmental impact and responsibilities, the virtual contact is also helping organizations go green. The virtual contact center, which supports the home agent model, is web-based and makes it possible to access and utilize tools and reports from any location where there is an Internet connection. By supporting the home agent model, the virtual contact center is able to attract a broader, more educated labor pool that better serves their customers.
The e-business now prioritize going Green. This will mean decrease in the consumption of power in the data center by switching off the air conditioners at night. The call center industry has no exception. The will start to implement a Green hosted call center environment. A virtual call center allows the organization to participate in the reduction of power consumption. Call center will allow its agents to work in any place where they have access to phone and Web connection. This will result to significant reduction of physical space and vivid change on the expenses of rent and utility. For instance, a traditional call center allocates 120 square feet of office space per agent. Commercial space rent is from to per square foot per year. If the cost is per square foot rental, the cost per year per agent equates to ,500, or 0,000 per 100-seat call center. Assuming the utility costs is around ,000 per year and the possible savings in a hosted environment are extensive. Also, the virtual contact center can allow organizations to extend their service hours and offer improved customer service levels as callers are better able to reach agents and are connected directly to agents who can assist them with their needs quickly and efficiently.
Aside from these abilities, the virtual contact center becomes important to organizations looking to go green as the agents they employ are home, not commuting and releasing more carbon emissions or using electricity, fuel or other costly elements of a brick and mortar establishment. By reducing the organizations carbon footprint, the virtual contact center has huge benefits on the environment including a significantly reduced carbon footprint and removing pollution from the air.
The Green concept has been over hyped in a number of industries, and call center industry is now starting to enjoy measurable benefits that go beyond by merely giving satisfaction to the environment. By implementing a hosted platform that eliminates the need for a physical building, the organization will then save funds, will trim down power consumption and will force an improved overall experience for everyone concerned. According to a survey conducted by Softlab, 44 percent of those surveyed, senior managers and executives, plan to go green in their contact center within the next 12 months and a further 20 percent in the next three years, indicating that green issues will likely have an impact on purchasing decisions in the near future.
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Ervin Kleitz Gonzales –
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Ervin Kleitz Gonzalesis a well known Call Center Management Expert and Customer Service Marketing Expert. Visit his web site http://www.mobileexpresscontactsolutions.com today to learn more about the teleseminars and training products they offer!
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Ervin Kleitz Gonzalesis a well known Call Center Management Expert and Customer Service Marketing Expert. Visit his web site http://www.mobileexpresscontactsolutions.com today to learn more about the teleseminars and training products they offer!
Study Shows CNAM Caller ID for Outbound Contact Centers and call Centers Increases Efficiency
New York, NY — March 31, 2010
A recent customer survey performed by caller id management company DipFees.com has shown a significant increase of the effectiveness of outbound call centers. According to Mark Breeze, Dipfees’ VP of customer relations, this increase can have a very large impact on a contact center’s overall effectiveness.
“Many call centers don’t realize which caller name (CNAM) is being displayed when they run their outbound campaigns. By not properly managing their caller id names many call centers may show an unrelated caller id name, or worse: even none. In a recent survey, one of our customers reported a very significant decrease in the average time spent on each support ticket,” added Mr. Breeze.
“By using our online portal to manage their caller ID name, they have been able to get more of their outbound support calls answered. Before, when customers couldn’t tell who was calling, many wouldn’t answer. And so these customers have to call the support center back, go through an inbound queue, an agent needs to look up their record again, etc. That is why the impact of getting more of your outbound calls answered is that large.”
DipFees.com has also just launched a new initiative geared towards political campaigns and charity fundraisers. It is intended to get parties that legitimately use robo calls for their campaigns, to also properly identify themselves with a proper CNAM Caller ID.
Mr. Breeze continued: “There are over 120 thousand people registered at StopPoliticalRobocalls.org, most of which probably have been interrupted by unexpected or unwanted robo calls. We urge political organizations to also use our cnam caller ID management portal, or any other for that matter. The ones that have started using it, are very satisfied with the results and they do seem to get way less complaints.”
In order to get more organizations that legally utilize robocalls, DipFees has launched a new initiative: RoboCallRebates.com , where as additional incentive these organizations get compensated for using the service. “Because they are initially hesitant and do not believe this can actually help their campaigns while being less of a nuisance to the public, we try to get them on board with a monetary benefit,” added Mark Breeze.
###
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Home Page > Business > Outsourcing > call center india, call center services india, offshore call center india, call center services, inbound call center india, outbound call center indi
call center india, call center services india, offshore call center india, call center services, inbound call center india, outbound call center indi
Posted: Aug 19, 2010 |Comments: 0
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Telemarketing services have been proved to be lynchpin in marketing strategies of companies. From SMEs to large Fortune 500 companies, outbound telemarketing services have allowed them to reach to wider audiences and remote places.
Owing to rising popularity of telemarketing services many companies have directed the helm of operations to famous outsourcing hub- India. Customer call centers in India have all the capabilities in terms of infrastructure, talent and resources.
Telemarketing has evolved from just selling products or services to clients. It has become an interactive technique to engage the customers creatively into conversation and then directing the way to product. To help agents, call centers hire professional writer to draft an outline of script helping them with all the possible questions and response. The rest depends on the charm of agent. A script reflects the specification of business agent would be talking about.
Be it Business to business telemarketing or business to customer telemarketing, the services of telemarketing can be an effective tool to grow business.
The benefit of offshore telemarketing services with India are:
1) 24/7 services
2) Low cost of skills
3) Strong emphasis on quality
4) Reduced turn-around of time
5) Reduced costs of operations
6) Reduced Work load
7) Increased Productivity of in-house team
Offshore telemarketing services can bring effective results and feedback for your products and services. Capable to gel with your existing marketing plans, offshore telemarketing services of India are meant to complement your unique business needs.
Retail, hospitality industry, media, entertainment, real estate of finance- telemarketing services bring you instant results and increase your reach resulting in better sales and increased profits.
Outbound telemarketing service can be a medium to generate lead, schedule appointments, register seminars and organize market surveys. These services can be inexpensive, accurate and capable to bring desired results. Generating leads can be mode of pulling database of potential customers and getting way ahead in market place.
Outsourcing telemarketing needs to business can help you gain competitive advantage in the market. You get to know the demands, needs and expectations of customers beforehand and can cater to the market before your customers.
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callyparkar –
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Cally Parkar is a proud member of the team of Call Center in India and working as a Senior Marketing Manager. He guides the team to achieve better customer satisfaction by the means of call center services, India. Possessing wide knowledge and years of expertise in chat support services India and outbound call center India, he is now providing his services to http://www.callcenterinindia.com from long time.
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Mar 09, 2010
Offshore Chat & Email Services: Getting Closer To Customers Online
It’s ideal for business groups having worldwide functions and international customers. In case, a customer needs help or have some query regarding the offered product or service, can get back.
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Feb 19, 2010
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Cally Parkar is a proud member of the team of Call Center in India and working as a Senior Marketing Manager. He guides the team to achieve better customer satisfaction by the means of call center services, India. Possessing wide knowledge and years of expertise in chat support services India and outbound call center India, he is now providing his services to http://www.callcenterinindia.com from long time.
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Home Page > Internet > Web Hosting > Supergreen Hosting Review
Supergreen Hosting Review
Posted: Oct 08, 2009 |Comments: 0
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In this era of recording and managing personal carbon footprints, Super Green web hosting steals a huge march over others. Not only does the site provide highly energy efficient servers, it is also environment friendly in being 100% carbon neutral and that too in a highly professional hosting environment. The best features of Super Green web hosting that would charm even the most jaded of internet surfers include availability of by far the best control panel, i.e. cPanel, any number of MySQL databases to access and unlimited bandwidth. Unlimited hosting space and email accounts, though promised by many others, are an actuality on this site!
Reliability
Green Data Center – Wind and solar-powered energy are the two 100% green renewable energy resources that power the state-of-the-art, Glendale, California SuperGreen Hosting Data Center. And that’s not all, the company’s office premises, laptops, computers and web servers are also powered by these natural resources. As a result, their servers produce 20% less CO2 than what an average server elsewhere delivers.
Features
Super Green Hosting offers just the one plan but it is suitable for just about any website in the small to medium range. Unlimited transfer and data storage quotas, hosting for an unlimited number of domains per account, unlimited email accounts and unlimited databases are just a few of the benefits on offer for users. Other features include a free site builder, lifetime domain name, website templates, and instant setup – ideal for those in hurry. For those wishing to setup an e-commerce site, there are plenty of tools available including a shopping cart, SSL encryption, Paypal and Merchant account support. The hosting package comes with many extras for developers – PHP, Python, CGI-BIN, file handlers and IP banning access. A special deal now on offer for a limited time only sees new sign ups receiving ad credits with Yahoo and worth of discounts with Miva.
Price Value
The basic package offered by SuperGreenHosting.com is called the SuperGreen Unlimited. The monthly fee is .95 and the following features are included: Unlimited hosting space, Unlimited e-mail accounts, Unlimited bandwidth , Unlimited MySQL databases, – Host unlimited domains, – Cpanel control panel, – Instant account activation
– Free domain transfer and free domain for life, – Free site builder, – Free script library, Free instant setup.
Money Back Guarantee
Should a client not be satisfied with Super Green’s services for any reason, there is always the option for cancellation within the first 30 days with full money back assurance.
Customer Support
SuperGreenHosting.com has a comprehensive Help Center which you can use as reference if you have any questions about the service that they offer. 24/7 e-mail and telephone support is also available.
Control Panel
Super Green web hosting uses cPanel, which as you probably know is the best around. It loads very quickly and is simple to navigate.
Conclusion
A power-packed web hosting package at an affordable price, a 99.9% uptime guarantee, reliability, simplicity, a 30-day money back guarantee – these and more are the benefits that you will get to enjoy when you take advantage of the web hosting package offered by SuperGreenHosting. Not only that, but you can also do your part in helping save the environment when you subscribe to their services because they use energy efficient servers, they are 100% carbon neutral friendly and they have a “Help preserve the environment” policy.
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Are you an environmentally friendly individual who is thinking about launching a website? Why not team up with a hosting company who holds the same beliefs and ideals that you do? Super Green Hosting Review is one of them.Should you go for a ‘green’ web hosting company that serve as a cheapest hosting for your website? Definitely!
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Are you an environmentally friendly individual who is thinking about launching a website? Why not team up with a hosting company who holds the same beliefs and ideals that you do? Super Green Hosting Review is one of them.Should you go for a ‘green’ web hosting company that serve as a cheapest hosting for your website? Definitely!
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Home Page > Business > Customer Service > Inbound Outbound Call Center Service Providers
Inbound Outbound Call Center Service Providers
Posted: Feb 23, 2010 |Comments: 0
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Call Center Service Providers in India bank on exploiting India’s full potential and advantage as the World’s most sought after location for cheap albeit quality services. Inbound and Outbound call centre service providers in India offer a myriad of outsourcing solutions to clients, internationally.
These Call Center Service Providers offer inbound and outbound services that typically convene on customer care, telemarketing, order taking/tracking, collections and transaction processing.
Sometime the call center service providers go beyond traditional inbound and outbound call services to web-based services to meet client expectations and enhance their experience. Web-based services by call centre service providers include services like, e-mail management and online chat support.
Most call center service providers however, focus on customer service & retention and new acquisitions. This they do by both inbound and outbound campaigns that include telemarketing, telesales, customer service and technical support.
Services of a call centre provider can extend to business processes, government organizations, manufacturing industries and much more.
* Ability to provide the needs of the new economy in terms of factors such as critical mass of human resources with required skill-sets
* Competitive business environment to grow.
* Operating cost advantages, scalability, and low cost, quality real estate, telecom connectivity etc
* Quality of urban infrastructure, city governance and intelligibility
* Skilled professionals to deliver successful and quality output.
Call Center Service Providers can be classified into :
1. Small Call Centre
2. Distributed Call Centre
3. Large Call Centre
Service Providers of these Call Centers have Automatic Call Distribution functionality and reporting. These are centers where the agents respond to inbound calls, make outbound calls and are monitored by a supervisor. Sometimes they also handle calls from multiple incoming numbers which are routed to appropriate ‘expert’ by identifying callers using desktop clients.
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InfoSearchbpo offers Call Center service provider in India that including Offshore Inbound & Outbound Call Center process, Chat/Email Support, Technical Support in UK, US and Australia
Contact InfosearchBPO: http://www.infosearchbpo.com/
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InfoSearchbpo offers Call Center service provider in India that including Offshore Inbound & Outbound Call Center process, Chat/Email Support, Technical Support in UK, US and Australia
Contact InfosearchBPO: http://www.infosearchbpo.com/
