Archive for December, 2010
Family Operated Call Center Celebrates 30th Anniversary
Glen Burnie, MD — January 2, 2006
ATS Call Centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington, DC corridor. With capacity for 80 live agents, TeleRep now serves the live order taking and customer service outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center agencies.
Founded in 1976 by Sandie Olson, the company began as a small answering service in her home. Mrs. Olson began by providing live answering services to local businesses, mostly service contractors, doctor’s offices and other small businesses. She continued to grow the company over the years to support the advanced call center needs of fortune 500 companies. TeleRep, a division of ATS call centers, Inc was established in the 1990’s to serve clients with these advanced service and technological requirements.
Mrs. Olson recalls the early years…’I worked for an answering service in my youth and often thought If I had my own company I’d pay higher wages and provide better working conditions.’ That’s exactly what Sandie did. She found that companies were willing to pay more for quality live agent services in order to get better service to their customers.
‘I’ve always believed and experienced that operators who are paid and treated professionally, will handle call more professionally,’ Mrs. Olson continued. ‘You can find call centers everywhere, but finding a really good one is not easy. Many of our clients have come from providers that failed to meet expectations. We have built our entire infrastructure and business philosophy on being the best. We could never foresee offering a cheap service with less than desirable results. That’s simply not where we’ve come from, where we are now or where we’re headed.’
Much of TeleRep’s success can be attributed to the fact that the company is family owned and operated. Mrs. Olson’s Husband, Don, has been a great support of Sandie’s goals from the beginning. Four of their children have served the company for several years. They continue to support Sandie’s mantra: ‘Customer Service First.’
In the past decade TeleRep has had opportunities to sell the business to national call center chains. It has refused to do so. ‘We provide a unique service that our client’s cannot easily find in the marketplace’, said Joseph Simpkins, Business Development Manager. ‘Time and again, we hear bad experiences from companies whose customers get long hold times, rude operators, agents unfamiliar with products or services, not to mention getting stuck in frustrating IVR systems. As long as the call center industry has a plethora of these types of agencies, we’ll have a steady stream of clients itching for better results.’
While TeleRep had achieved many success stories, quality awards and certifications in 30 years, it still recognizes the ways in which they’ve contributed to their client’s success as the best barometer of their own. TeleRep looks forward to the emerging challenges of the modern call center in the 21st century and remains dedicated to being a preferred provider of outsourced call center services in Maryland and nationally.
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for companies that need advanced order-taking, customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
Toll Free 800.638.2000
# # #
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Is Skype Ready For Business?
Is Skype Ready For Business?
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Home Page > Technology > VoIP > Is Skype Ready For Business?
Is Skype Ready For Business?
Posted: Oct 06, 2009
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Is Skype ready for business? The answer is a solid Yes if you count Skype Extras – third party products that can be used to enhance the basic calling features of Skype. For example, customer relationship-management software vendor Salesforce.com (CRM) has integrated Skype into its application.
The Basic Skype Calling Service According to Skype, more than 30% of Skype users are already tapping the service for business. About 97% of them pay for SkypeOut, which allows for calls from a PC to a phone. Among the business users, about 31% list a SkypeIn number on business cards. That service lets people call into a PC from an outside phone.
Compared with fixed landline, one great advantage of using SkypeIn is that you can answer the call anywhere in the world. Your customers simply call a local phone number (SkypeIn number), and Skype routes the call to your computer, such as your laptop computer while you are waiting for your fight in an airport. Similarly, non-U.S. companies can get U.S. numbers and send their incoming calls to agents anywhere in the world.
The baisc Skype calling service, however, lacks some critical business features, such as music on-hold, auto attandent, automated outbound calls, and customizable IVR capabilities.
Skype Public API The Skype solution for the lack of business features is its open Skype API, which allows third party developers to create products that work with Skype. Since its inception, there are thousands of developers in Skype developer programs, and hundreds of software and hardware products created based on Skype API.
Setup Auto-Attandent As shown in the following video demo, it only takes a few minutes to set up an auto-attandent system for your SkypeIn number using Voicent IVR Studio. The vidio demo can be accessed at Voicent’s website.
Setup Custom Support IVR System To design a customer support IVR system normally takes more work. For example, an IVR system might present different options to different callers based on their purchasing history, which normally stored in a company-wide customer database. With IVR Studio, developers can easily implement these features using the tool’s extension methods. More information can be found in IVR Tutorial.
Automated Outbound Calls Whether for service reminders, emmergency notifications, or lead generations, you can take advantage of another tool called Voicent BroadcastByPhone Autodialer. To use the product, all you need to do is create your call list, record your voice message, and click dial. The software takes care of the rest, such as leave a message on an answering machine or a voice mail system. It also allows call transfer to any phone number, such as your cell phone number. So when the person called is interested in your offering, he or she can press a key to have the call transferred to you.
Download and Give it a Try
You can download the whole software package and give it a try. There is no time limit on the trial version.
Greg Parrish - Technology evangelist for automatic phone technologies, including Autodialer, IVR, and Predictive Dialer.
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Home Page > Computers > Software > Customer care software by phone lines
Customer care software by phone lines
Posted: Sep 11, 2009 |Comments: 0
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Call center software solution is basically using for low cost, capabilities, multi media, agent traditional solutions and all of the profit and those solutions provide the visibility necessary to improve call center service levels and improve customer preservation strategies of a digital voice with thousands of installations worldwide. Voice communications with stand alone solution is the part of call center solutions. Call center management software is tool which is a custom fit solution for each agent, regardless of their location, and reducing unnecessary hardware. Furthermore, many of the features can be added optionally giving you more control over your contact center budget.
The call center management software will consider available agents profile, their skill and the ordinary waiting time, to calculate the best negotiation and route the call in the best skills waiting conditions and as soon as the call is answered, it will be route to agent with the highest skill set to treat it. Call center software are provides phone systems as well as application software that assist communities by automatically calling homebound residents, particularly the mature, ensuring their well being. In the call center software call recipients can contact urgent situation operators that are standing. Call center software are based on the high speed internet connections with various other software also. This software handles the all calls and automatically connectivity with free lines and how to calculate call center performance.
Call centers are the called activity in real time, generate call activity reports, call experience, call service levels, call management solutions, etc. Hosted call center is working same like a remote manager and telecommuting workforce, which made possible by faster and more reliable internet access with superior technical support and expert services. Call Center Technology is products provide the controls and monitoring capability needed for these modern call centers. Call center management software is designed to increase call center efficiency, improve customer satisfaction and generate additional revenues. Voice Broadcasting with text to speech software acts as a stand alone solution that is ideally made. Telecommuting software allows agents to work anywhere in virtual call center environment. Offshore Development is not based on the predefined users, corporations to smaller, privately owned businesses, companies utilize call center software solutions to cultivate, develop and preserve profitable client associations. Basically call center software are working with VIOP services and predictive dialler applications. Web Based Service Call center can progress the quality and reduce the cost of service by online web enabled customer support.
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Remove SP Center Virus-Uninstall SP Center Virus Easily
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Home Page > Computers > Security > Remove SP Center Virus-Uninstall SP Center Virus Easily
Remove SP Center Virus-Uninstall SP Center Virus Easily
Posted: Sep 06, 2010 | Views: 136
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Are you looking for a way to uninstall and remove SP Center Virus? Have you tried many methods, but you still can’t remove SP Center Virus? Now you are at the right place! This article is written for the purpose to help you fully remove SP Center Virus security-wire.com.
What’s SP Center Virus?
SP Center Virus is an aggressive rogue anti-spyware application that can threaten to computer security. SP Center Virus secretly intrudes into your computer thru the help of a Trojan. The Trojan then configures SP Center Virus to run automatically whenever your computer boots up. When it’s running, SP Center Virus will automatically run a fake system scan. After the scan, SP Center Virus will display numerous infections of exaggerated security threats on your computer and then state that you shoul d purchase the program in order to remove the infections or threats which don’t even exist. SP Center Virus may also disable your application, especially security programs, and hijack your browser.
Why You Get SP Center Virus?
Many people do not know how their computers are infected by SP Center Virus until their PCs are in bad performance. Actually, in many cases, it is the users themselves who give the chance for malware into their PC, not anyone else! Many people are lack of self-protection awareness and know little about how to maintain computer security. It’s suggested that you get a 100% real time protection!
How to Remove SP Center Virus?
If you’re feeling lucky, an advanced user, and you aren’t too busy, you could try to manually remove SP Center Virus. First of all, backup your registry and important data. Then you need to open registry and delete registry entries related to SP Center Virus and .exe, .bat files, .dll and .lnk files. You must be more careful, patient and prudent when you manually remove SP Center Virus.
But it’s advised that you use a professional designed tool to remove SP Center Virus. A professional designed removal tool can not only completely remove SP Center Virus but also those malware that hide in your system. And it’s not only for one time removal. It can provide you with 100% real time protection and patch your system vulnerabilities so as to prevent your system against potential threats. The infection of SP Center Virus should be attributed to the bad protection of your current antivirus. Now save your time and start to remove SP Center Virus now!
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Tony Brown is an expert computer technician with many years of experience in the industry. His website provides step by step removal guide of rogue antispyware, Trojans, adware, worms etc. The Best Spyware Removal Tutorial
Local Call Center Gains National Recognition
Local Call Center Gains National Recognition
Glen Burnie, MD — November 10, 2005
The ranking is the 6th annual listing of the Maryland’s top woman-owned businesses. Ranging in revenue size from 1.5MM to over 150MM, the companies listed represent Maryland’s top Women earners and challenge the long-held notion that a woman-owned business is small or insignificant. Members are sought after by major corporations wishing to increase spending with woman-owned companies.
The Impact of Woman Owned Business
Major corporations wishing to increase market share realize it is no longer just “the right thing” to do business with diversity owned companies. Affected by recent economic and demographic trends and changes, corporations throughout the country have recognized that buying products and services from diversity owned companies positively impacts their business. Diversity-owned businesses contribute over .4 trillion in sales to the U.S. economy.
“Diversity businesses and consumers are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built DiversityBusiness.com. “It’s no longer only about the Fortune 1000. This is a whole business segment that can carry its own, that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business.”
TeleRep’s Founder and President, Sandie Olson, states: “We are proud to be recognized as one of Maryland’s Top Businesses. In recent years we’ve leveraged our resources with other Woman Business Enterprises (WBEs) and that has only added to our success. 2005 is a much different era than 1976 when I started my first telephone answering service back in my home. The business climate today provides many more opportunities for woman looking to build successful businesses.”
The Top Woman List
This is a classification that represents the top woman-owned businesses in Maryland, in sectors such as technology, manufacturing, food service and professional services. Large organizational buyers throughout the country that do business with multicultural and women-owned businesses use the list. This list is produced annually by DiversityBusiness.com, the nation’s leading multicultural B2B Internet portal that links large organizational buyers to multicultural product and service suppliers.
The winning companies will be honored at a special awards ceremony at DiversityBusiness.com’s 6thh Annual Multicultural Business Conference, taking place March 29 – March 31, 2006 at the MGM Mirage in Las Vegas, Nevada.
“The listed companies are the heroes of woman-owned business in America,” said Kenton Clarke. “While Fortune magazine lists the best companies for women and minorities to work for, we list the top woman owned businesses. These are the people that have conquered the hurdles and made the sacrifices, building and strengthening their communities, providing jobs and helping to keep the fabric of the U.S. economy together.”
For the complete list of winning companies, please visit:
www.diversitybusiness.com
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for medium and large companies that need advanced customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
About DiversityBusiness.com
Launched in 1999, with over 30,000 members DiversityBusiness.com is the largest organization of diversity-owned businesses throughout the United States that provide goods and services to Fortune 1000 companies, government agencies and colleges and universities. Members use the sites technology to find and track new business opportunities. It also produces the country’s largest conference on diversity education and training for major corporations and small business. Its research on top businesses appears in Fortune, Forbes and numerous magazines and media publications. The site has gained national recognition and has won numerous awards for its content and design. DiversityBusiness.com is produced by Computer Consulting Associates International Inc. (CCAii.com) of Southport, CT. CCA was founded in 1980 by CEO Kenton Clarke.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
800.638.2000
###
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TouchStar Announces New Collections Industry Application Called Collector Director?
TouchStar Announces New Collections Industry Application Called Collector Director™
Denver, CO — May 26, 2007
TouchStar, a world class provider of call center technology, today announces the release of its Collector Director™ software application for the collections industry.
The Collector Director™ application essentially takes all aspects of the business and allows integration of programs onto one screen for faster and more effective communication with debtors. Collector Director™ enables businesses to increase collector productivity, reduce training time, ensure compliance, provide objection handling techniques, customize payment negotiation parameters, and more.
The easily customizable collector script helps ensure compliance with FDCPA regulations. Objection handling techniques and payment negotiation parameters can also be presented to maximize collection rates. Collector Director™ also prompts collectors for information during the call before they can proceed to the next call. This ensures that important information, such as a bankruptcy, is captured on the first call with the debtor.
In addition, Collector Director™ provides robust features, such as automated credit card and ACH processing that are often not available in collection software. The credit card and ACH processing features significantly increase collector productivity, as well as the speed of recoveries. With the automatic payment authorization feature, collectors can capture payment information and automatically send the data to a merchant processor for real-time authorization. The automated credit card validation and authorization through a merchant processor is updated directly to the collection software. These features reduce the need for a follow up call due to inaccurate payment information.
Kyle Fox, TouchStar’s President of the Collections Division, commented: “TouchStar understands the importance for a collections organization to quickly capture data from its debtors. We created Collector Director™ to speed up the process of recovery, as well as allow for the functionality of processing a call from a single program. This will significantly help reduce errors, and ensure the right data is collected the first time around.”
Steve Bederman, TouchStar’s CEO, stated: “It seems as if weekly, TouchStar is announcing another accomplishment, such as the Collector Director™ application. We are proud of our aggressive approach to continually strive to meet our customer needs around the world.”
About TouchStar
TouchStar is a rapidly growing world class provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging, and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
Contact:
Christina Whitfield
Marketing Manager
TouchStar
303.338.0678 x.237
http://www.touchstar.com
###
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No commentsTelemarketing Services – Top Reasons to Outsource Telesales to an Outbound Call Center Provider
Telemarketing Services – Top Reasons to Outsource Telesales to an Outbound Call Center Provider
Telemarketing Services – Top Reasons to Outsource Telesales to an Outbound Call Center Provider
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Home Page > Business > Telemarketing Services – Top Reasons to Outsource Telesales to an Outbound Call Center Provider
Telemarketing Services – Top Reasons to Outsource Telesales to an Outbound Call Center Provider
Posted: Nov 29, 2009 |Comments: 0
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The decision to outsource telemarketing services depends on a number of factors, the most important of which is whether the benefits accrued outweigh the costs incurred. It is the foremost duty of management to analyze the cost-benefit ratio before going in for outsourcing.
The primary benefits that come with outsourcing are the expenditure spared in recruiting and maintaining an entire telemarketing staff and the costs saved in procuring the equipment. The payroll costs are in part passed on as charges for the telemarketing services but the added benefits depend on how expensive the locally available labor is. If very low-cost labor is locally available to a company, outsourcing may not help save much on this count. As regards the equipment, the seasonal telemarketers are more likely to find outsourcing more efficient rather than the ones who need telemarketing services throughout the year.
However, once the initial costs are taken care of, outsourcing does contribute to saving costs for the company in the long run. Here are a few important reasons why you should go in for outsourcing:
Hiring of personnel
Labor costs are only a small part of the entire expenses that come along with hiring staff for the telemarketing services. The hiring and recruitment of the personnel can prove to be an expensive and cumbersome affair for the management. The money spent on the recruitment agencies and the time spent by management in interviewing the candidates is hardly worth the effort.
At times, the company may be forced to manage with a leaner staff than is actually required and compromise on the opportunity costs in not being able to make enough telemarketing calls due to shortage of staff. Outsourcing the services will not only ensure a well-staffed team to make the required number of telemarketing calls but also help tackle all the problems related to the recruitment of the personnel.
Professional training
Providing appropriate training to the personnel is perhaps, more important than hiring them because it is the kind of training that will determine the quality and success rate of telemarketing calls. Here again, businesses cannot afford to cut costs by compromising with a less professionally trained staff. The company and its products have to be represented by well-trained professionals.
But it is not at all an easy job to design and implement a high-level training program for telemarketing staff with up-to-date techniques by a company whose primary focus lies elsewhere. Professional telemarketing companies, on the other hand, can distribute their cost of training between various clients it offers services. As they specialize in telemarketing services, they can afford to spend time and money on providing intensive professional training to the telemarketing callers.
Compliance to telemarketing rules
With rapidly tightening rules and regulations, telemarketing calls have to comply with the updated restrictions put on these calls by various regional and federal governments. As the rules of various states keep changing from time to time, it gets very confusing for organizations to keep track of them.
In such a situation, it becomes tough for businesses to deal with these legal issues. For specialized telemarketing companies, however, it is a crucial part of their job to ascertain adherence to these rules.
Space for operation
The establishment of an in-house telemarketing facility would mean that the telemarketing staff and equipment would use up good part of the office space while in case of a telemarketing company the cost of space can again be spread among the various clients. A business might be compelled to go in for unnecessary space expansion to accommodate the telemarketing paraphernalia. Outsourcing can help avoid such extra expenditure.
Thus, outsourcing telemarketing services can save costs on a number of fronts and result in net savings for businesses after the initial costs are incurred in buying the services.
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Daljeet Sidhu is at TradeSeam. Read our telemarketing outsourcing advice. Compare telemarketing companies quotes. Sellers JOIN for free leads.
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Home Page > Business > How you can get the very best Benefit from using Call Center Software
How you can get the very best Benefit from using Call Center Software
Posted: Sep 03, 2010
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Predictive dialers are supposed to be able to develop the efficiency and productivity of businesses that make a lot of mobile phone telephone calls to clients, and by freeing up the time of phone center employees so that they only will need to deal with phone calls which have been answered without the need of having to place the calls themselves or spend any time on unanswered phone calls, it really should also strengthen customer support by ensuring that contact heart operators are able to concentrate around the a lot more important elements from the work. This isn’t often the case, even so. Predictive dialer systems, particularly those that happen to be cheap and flawed can really make customer service worse.
This may possibly not be a major concern for some users of dialers. If the customer is waiting for a name, maybe to let them know that a product they want is in stock, or that their order has been dispatched, could possibly be willing to place up with a fairly substantial delay between picking up the cellphone and hearing the voice of your operator.
Buyers who are receiving a get in touch with out of the blue are probably to be a lot more hostile to this silent delay. Most individuals react badly to your idea that they’re becoming communicated with by a machine. It makes them feel dehumanized and as if they’re becoming treated as unimportant. This can be damaging to the enterprise that is making the telephone calls, especially if they may be trying to market themselves and to discover new prospects. The call middle workers to whom the predictive dialer passes the call when it can be answered might never even get to speak towards the potential new consumer, as the cellphone may perhaps be put down throughout the delay. If the call is still connected, it is most likely to be received less willingly than if the initial contact had been manual, and the enterprise will therefore make a much less favorable impression for the particular person they may be hoping to sell to.
The delay that happens when a phone is answered occurs simply because a predictive dialer system makes phone calls without the involvement of a name heart worker. It automatically dials cell phone numbers from a list, and then forwards them to an operator if there’s an answer. The predictive dialer reacts differently to telephone calls that aren’t answered. It can tell the distinction between bust tones, answering machines and phone calls which have been merely not picked up. When a contact is answered as well as the predictive dialing software hands it over to a name middle worker, there will be a short pause. Some predictive dialers insert a recorded message into this pause, to be able to keep the purchaser about the line. Some predictive dialers, typically the extra pricey ones, have been designed to have shorter delays. This may develop the purchaser experience.
Another problem with predictive dialers that may make customer service worse is that they can sometimes make mistakes when deciding whether a get in touch with has been answered. If the particular person receiving the decision doesn’t give the expected greeting when they pick up, or if there’s some background noise, the predictive dialer may treat the call as unanswered. This can be very annoying for the man or woman around the other end of the line.
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Obtain the top hosted predictive dialer within the market place by choosing the ideal call center software in the market .
