December, 2010 | Compare Call Center Software

Noble Systems Announces Acquisition of Assets from TouchStar

December 31st, 2010 | Category: Hosted Call Center

Atlanta, GA — September 8, 2009

Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation. Noble Systems has acquired TouchStar’s assets, including the TouchStar brand and all intellectual property. The acquisition further improves Noble’s small and medium business (SMB) offering to complement its large enterprise offer and provides TouchStar users a way forward with the resources of an experienced contact center technology partner.

Noble acquired TouchStar’s ‘premise-based’ business line, encompassing the TouchStar brand and product line, as well as all intellectual property. The Noble® TouchStar product is specifically tailored to meet the needs of the SMB market. The surviving ‘hosted’ business will license Noble TouchStar solutions for its hosted-solution offer.

TouchStar has built a brand that is well known within the collections and teleservice industries. This is an opportunity for Noble Systems to further consolidate these markets. Globally, Noble and TouchStar share a similar footprint.

With the acquisition, Noble Systems will bring on board key staff from TouchStar’s development and service delivery teams, while taking advantage of synergies between the two organizations. TouchStar customers will have the benefit of an improved support structure and access to the full line of Noble Systems contact center technology products. In addition, Noble will take-over the TouchStar office in Denver, Colorado and will work quickly to provide TouchStar clients with superior services and solutions.

James K. Noble, Jr., President & CEO of Noble Systems, said, “As Noble celebrates its 20th anniversary, we continue to focus on client-needs and the changing conditions. In these tough economic times, it is more important than ever to have a technology partner that is financially sound. We hope to be that partner for the TouchStar clients. With this transaction, Noble Systems is able to continue its dominance in our core markets, such as Collections, as well as introduce hundreds of TouchStar customers to the reliability and advanced technologies of the Noble Solution suite, including Workforce Management, Desktop Unification and unified contact technology, such as our award winning SIPhony IT-ready solution. We look forward to providing them with the best-in-class solutions and services that an organization of Noble’s experience and expertise can deliver.”

The terms of the transaction were not disclosed.

About Noble Systems

Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesys.com.

About TouchStar

TouchStar and its subsidiaries Sigmaworx, Digisoft and Data-Tel Info Solutions develops and supports world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, hosted call center, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, recording, and call compliance management. For more information, please visit www.touchstar.com or call 303.338.0200.

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Promero Announces Call Center In A Box Solution

December 31st, 2010 | Category: Hosted Call Center

Pompano, Florida — April 17, 2009

Promero, a Certified Partner of the Oracle Partner Network today announced its latest offering of a call center software solution in a box that includes a full range of enhanced call features including ACD, IVR, 100% voice recording, blended agents, multi-media communication and predictive dialing. This solution is configured as a single server solution for 25, 50 and 100 Users models.

Promero’s solution is an all inclusive solution that features Oracle’s Contact Center Anywhere v8 call center software, operating software, hardware and telecom interface with VOIP or PSTN connections that can work with any existing PBX.

“Promero’s initiative is to provide a simplified single server call center software solution to businesses that have a need or requirement to have the total solution on its premise for data security or operational issues, ‘ said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.” View www.call-center-in-a-box.com or http://www.promero.com/call_center_software/call_center_in_a_box.asp

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

    Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
    Screen pops – integrated in pre-built agent User Interface or as separate screen
    Blended agent for both inbound and outbound communications
    Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
    Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
    Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
    Standardized delivery of call information to thick and thin-client CRM applications
    VOIP and SIP enabled
    Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

###

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The Evolving Faces of Diagnostic Centers and Medical Spas

December 31st, 2010 | Category: Call Center

The Evolving Faces of Diagnostic Centers and Medical Spas

The Evolving Faces of Diagnostic Centers and Medical Spas

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The Evolving Faces of Diagnostic Centers and Medical Spas

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A visit to the doctor is a scary occasion for many people. Hospitals and clinics are almost always painted in white to convey cleanliness and efficiency. Add to that the prospect of being subjected to diagnostic tests using machines and needles. Truly, medical facilities are the most unwelcoming of places.

This is probably the reason why diagnostic centers and clinics are reinventing themselves to make them more appealing to the patients. On the other hand, traditionally non-medical institutions like wellness centers and spas are also trying to gain credibility in an era where consumers are more health savvy and demand more scientific-based health services.

Many diagnostic centers have coined their facilities’ official name to include the term “wellness.” Wellness is a word associated by many with alternative medicine whereas spas conjures pictures of well-being and relaxation. The Diagnostic & Wellness Center for Women of Pacific Medical Center (PacMed), the Diagnostic and Wellness Center at Harbor-UCLA, and the Women’s Diagnostic and Wellness Center of Coral Springs Medical Center in Florida are examples of this trend. Even the renowned Cleveland Clinic has its Florida Health and Wellness Center.

Many clinics are redesigning their facilities to make them less sterile and more relaxing. PacMed’s Diagnostic & Wellness Center for Women in Seattle describes its setting as “spa-like”, with interior decor in warm, soothing colors and furniture and fixtures one wouldn’t normally find in a normal clinic setting. However, despite the spa-like atmosphere, this unique wellness center has all the state-of-the-art medical and diagnostic equipment as well as top notch medical staff necessary to perform diagnostic tests. “Our goal is to change the healthcare experience for the better and encourage people to take a proactive approach to wellness”, according to a PacMed Center spokesperson. The Women’s Diagnostic & Wellness Center at Coral Springs Medical Center in Coral Springs Florida calls its setting “home-like” to do away with the impersonal atmosphere that is associated with many diagnostic centers.

Spas on the other hand, have adopted the term “medical spas” or medispas” to emphasize the medical and health benefits of their services. In the same way, alternative medicine is trying to keep up with technology. Whereas traditional acupuncture uses manual stimulation, acupuncture centers use new technology for stimulation, from electrical impulses and lasers to moxibustion and heat.

While many clinics are generalists, that is, they offer diagnostics, screening and check ups for just about almost all health conditions, many of the modern, “wellness”-oriented clinics are specialized in certain types of disorders. Following are some examples of these so-called boutique diagnostic facilities and their services.

PacMed’s Diagnostic & Wellness Center offers diagnostic services specifically for women’s health. These tests, which are usually part of annual medical check ups, can include any of the following:

(1) Digital mammography which is especially helpful in screening patients with dense breast tissue.

(2) Diagnostic ultrasound which is useful as an adjunct for further evaluation of an abnormal mammogram.

(3) Breast Magnetic Resonance Imaging (MRI), again to check for breast cancer, especially in women who are at high risk.

(4) Biopsies to confirm suspicious-looking structures detected by the above imaging systems.

(5) DEXA bone scanning checks for bone health. As women age, they are at higher risk for developing osteopenia and osteoporosis.

(6) Therapeutic massages either as part of postsurgical rehabilitation programs or simply a relaxing massage to recover from the stress of the tests.

The Women’s Diagnostic & Wellness Center at Coral Springs Medical Center in Coral Springs, Florida offers similar services from breast cancer detection to bone densitometry tests. In addition, it offers education and fitness programs which include lectures, fitness classes, support groups, nutrition, massage therapy, maternal classes, cholesterol & diabetes screenings, weight management and healing arts classes.

The Diagnostic and Wellness Center at Harbor-UCLA specializes in cardiovascular health screening. The center uses state-of-art computer tomography (CT) scanning and imaging technology to perform the following “wellness scans” including heart scan, lung scan, body scan, abdominal aorta scan, virtual colonoscopy, QCT bone density and carotid artery scans.

The Winmar Diagnostics Sleep Wellness Center in Fargo, North Dakota specializes in sleep diagnostics. It basically provides services to hospitals, clinics, and private practices to test for and diagnose sleep disturbances. Its facilities include a free-standing sleep center, a complete sleep laboratory, and state-of-the-art equipment and highly trained staff in the field of sleep medicine.

Wellness scans are the specialty of many centers, including the Medical City Dallas Hospital in North Texas. But what is a wellness scan? A Wellness Scan is a non-invasive CT test from the collarbone to the pelvis and covers the heart, lungs and abdomen. The specific areas scanned in the abdomen are the kidneys, liver, gall bladder, aorta, adrenal glands, lymph nodes, spleen and other certain pelvic organs.

Now, a medical procedure that scares many people is a dental check up. As the name suggests, dental spas cater specifically to the dental needs of patients. The Austin Dental Spa offers general as well as cosmetic dentistry. The center utilizes “only the highest quality materials and the latest technology available in a world-class spa setting.” By using a “combination of spa amenities and personalized care,” the Austin Dental Spa makes a visit to the dentist a stress-free, fear-free experience.

Day spas are centers which provide cosmetic treatment to women and men, ranging from hair removal to botox injections. They are cosmetic centers and usually do not have anything to do with medical check ups and screenings although their services may be medical-based procedures. There are also spas whose services are more inclined towards complementary medicine such as yoga, Pilates, and aromatherapeutic massages.

The newly opened Women’s Health Center of the Bond Clinic in Winter Haven, Florida has combined the features of a diagnostic center and a day spa to form a real “medical spa”, a wellness center which caters to the medical and cosmetic needs of the patients. The center considers itself as a “one-stop shop for women’s health includes obstetrics and gynecology, women’s diagnostic services and a medical spa.” The spa includes a licensed massage therapist and facial specialist who offers a wide range of services from a relaxing hot stone massage to variety of facial treatments. The board-certified physicians perform cosmetic laser treatments for facial rejuvenation, hair removal, spider veins and broken capillaries, acne, Rosacea and age spot removal. Botox and other cosmetic injections for the treatment of facial lines and wrinkles are also available.

According Gwen Mayes at Medscape Today , “Until a few years ago, day spas limited their “medical” procedures to an occasional light chemical peel, Botox injection by a visiting dermatologist, or a postsurgical medical massage by a licensed physical therapist. Today, instead of contracting with physicians in the community to stop by 1 or 2 days a week to offer updated laser treatments and advanced aesthetic procedures, physicians are expanding their outpatient facilities or partnering with existing day spas to create a medical spa. Both sides have found a more formal merger to be a lucrative and well-received union. According to ISPA, the industry generated 4 million in revenues in 2003.”

The Women’s Health Center at the Bond Clinic has achieved the ultimate hybridization of a cosmetic and a diagnostic center whose goal is “to give women a place they can go for both their medical and cosmetic needs in a relaxing, comforting and state-of-the-art atmosphere.”

The borderline between alternative and scientific-based medicine has gradually blurred in recent years as a more holistic approach to medicine has become popular. Thus, massages and acupuncture have become part of postsurgical therapy of breast cancer patients while those who practice yoga and Reike may also go for botox and liposuction. Spas also have become mainstream and not just pastimes of the rich and famous. The average person can now have access to a spa anytime, without being subjected to membership or member recommendation rules.

The term “medical spa”, however, is a subject of controversy because many facilities call themselves medical spas or medical day spas although the services they offer actually resemble those of a normal day spa. In many of these centers, a medical doctor may be in attendance or may act as a consultant. However, no diagnostic and screening procedures are being offered. We can expect more facilities to follow the Bond Clinic’s model resulting in the need to protect the interests of patient-consumers who can be confused by the names of the facilities as well as the wide range of services they have to offer. To this end, the Medical Spa Society was formed, a national non-profit organization that aims to look at the guidelines and standards of care of medical spas.

Indeed, diagnostic centers and medical spas have evolved and are continuously evolving. One word of caution, check with your health insurance about their scope of coverage!

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The article The Evolving Faces of Diagnostic Centers and Medical Spas may be found in its entirety with references and links on http://HealthWorldNet.com .

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HARINGBUANG – CALL CENTER AGENT vs. CUSTOMER (PG)

December 30th, 2010 | Category: Call Center

patience is a virtue ^_^
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Freedom Telework

December 30th, 2010 | Category: Virtual Call Center

A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Make an appointment today :: www.freedomtelework.com 22158 Appleton Drive, Boca Raton, Florida 33428 , USA Phone :: (646) 649-3811 Email :: sales@freedomtelework.com
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Phone sale – Wife objection passed

December 30th, 2010 | Category: Call Center

Another short clip from “boiler room” movie when Seth passes all client’s objections
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TouchStar Announces New Partnership With ServiceFirst

December 30th, 2010 | Category: Hosted Call Center

TouchStar Announces New Partnership With ServiceFirst

Denver, CO — October 19, 2007

TouchStar, the fastest growing call center technology provider, and ServiceFirst Inc., the leading provider of hosted service industry software, today announced a new partnership.

The innovative solution unifies field service, sales, and office personnel to increase revenue, efficiency, and overall service quality. The offering is tailored to the needs of field services businesses such as: HVAC, plumbing, electrical, pool & spa, irrigation & landscaping, security & alarm, refinishing, and telecommunications.

Service organizations are now empowered with all the capabilities of full on-site systems at a price point that is appropriate for small and medium sized businesses. The combined offering includes tools to drive revenue, simplify dispatching, match the technician’s skill sets, and check parts availability. This helps ensure a positive experience for the customer while growing the service business.

“Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service,” said Brian Smits, TouchStar’s Global Director of Marketing. “Service companies are now empowered with automated service call reminders, intelligent screen pops with customer information & service history, automated service order entry, call flow management, complete customer service center reporting, and cross sell and up sell outbound campaigns.”

“We are enabling a dramatic business transformation for the millions of small and medium field service companies across the country,” said Chuck Simmons, CEO of ServiceFirst, Inc. “For the first time, these businesses can easily access the powerful tools available for every part of their operation, and do so remotely without the large traditional license and integration services investment previously required.”

On-Demand and On-Site versions of the solution are immediately available.

About TouchStar

TouchStar is a rapidly growing world-class communications solutions provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX Phone System to over 2,500 customers. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, Davenport, Mumbai, Manila, and Manchester. For more information, visit http://www.TouchStar.com.

About ServiceFirst, Inc.

ServiceFirst is the leading provider of on-demand and Windows service management software for small and medium field service companies. Serving the HVAC, plumbing, electrical, pool & spa, irrigation & landscaping, security & alarm, and telecommunications companies and many more for over 24 years, our focus and dedication to the services industry has created one of the most comprehensive service management systems available today. Integrated with the industry’s best of breed partnerships, ServiceFirst offers dispatch, work order management, fleet management, mobile field force management, front office CRM and back-office accounting and billing software. For more information, visit http://www.ServiceFirstInc.com.

Contact:

Christina Whitfield

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr(at)touchstar.com

http://www.touchstar.com

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Know the Basics of Call Center Services

December 30th, 2010 | Category: Call Center

Know the Basics of Call Center Services

Know the Basics of Call Center Services

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Home Page > Business > Customer Service > Know the Basics of Call Center Services

Know the Basics of Call Center Services

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Posted: Jul 20, 2009 |Comments: 0
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Since they appeared on the scene about fifteen years ago, call centers have become a staple in the business world. The advances in technology and information technology in particular, have enabled the call center business to expand and succeed. Call centers are offices that receive large volumes of telephone calls from customers of the companies they represent. Call centers are manned by call center agents.

The interesting thing about call centers is that they do not need to be in the country of the companies they provide the service to. In some cases it is generally more cost-effective to establish call centers in other countries. This is one reason why offshore call center services are in such demand. There are in fact different types of call centers, namely:

Inbound call centers: These types only take calls from customers, hence the name. They were once the most common type of call centers. Outbound call centers: These are generally the opposite of inbound call centers in that call center agents makes calls to customers and prospective clients seeking sales or lead generation. Contact centers: With this type contact with clients is not just via telephone, but also by live chat and email. Contact centers may also be responsible for handling all written correspondences for a company that is, letters and faxes. Blended call centers: These types have features of all the others. Blended call centers may well be the future of call centers as many begin to offer all the services being demanded by customers.

Benefits of a Call Center

There are many benefits to using a call center. The main benefit is an increase profitability brought about by improving efficiency. There is more time for staff to perform their core functions instead of answering calls or processing applications. The fees for outsourcing to call centers is minimal compared to paying full time staff.

Services:

There are a wide variety of services that call centers offer: These include:

Phone answering service Troubleshooting/technical support services for products Messaging services Voice Mail ordering Outbound Telemarketing services

Some call centers such as InSO International Call Center offer a variety of call center services. These services take in some of those listed above but also include:

Backend transaction processing and office services: Here we go the extra mile while providing professional services in skip tracing, payroll processing, application processing and researching and analyzing data. Outbound collections: At InSo we make calls to clients requesting payment on your behalf or acknowledging that payment has been received. Customer care: InSO customer care is more than just responding to queries. We treat customers right so as to build loyalty – each customer is treated as a valued individual.

InSo also serves a wide cross section of businesses. In fact, we represent companies in the:

Financial services sector Travel and hospitality industry Health and Supplement industry Technology industry Telecom sector Insurance eCommerce and Retail

Unlike some call centers, InSO makes it possible for small and medium-sized companies to be able to afford their services. If you are still not sure what we can do for you and at what cost, ask for a free, no obligation quote. The benefits of leaving your call centers services to InSO includes improved efficiency and ultimately, an increase in profitability.

InSO International Call Center proves that all call centers are not the same. To learn more about our services and how we can help you succeed, visit us online at www.inso.us. We make reaching us easy as you can also call us at 626-531-6080. Our email and chat support services shows that we want to make it easy for our clients to reach us. Take your business to the next level – let InSO Call Center take you there.

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An Author of this article Mark Divid is working for Freelance Business Analysis. InSO Provides excellent Call Center Services, Call Center Outsourcing Services, Inbound Call Center Services, Outbound call center, offshore call center service, Telemarketing Services and Transaction Processing Services.

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Know the Basics of Call Center Services

December 30th, 2010 | Category: Call Center

Know the Basics of Call Center Services

Know the Basics of Call Center Services

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Home Page > Business > Outsourcing > Know the Basics of Call Center Services

Know the Basics of Call Center Services

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Posted: Jul 20, 2009 |Comments: 0
| Views: 157 |

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]]>

Since they appeared on the scene about fifteen years ago, call centers have become a staple in the business world. The advances in technology and information technology in particular, have enabled the call center business to expand and succeed. Call centers are offices that receive large volumes of telephone calls from customers of the companies they represent. Call centers are manned by call center agents.

The interesting thing about call centers is that they do not need to be in the country of the companies they provide the service to. In some cases it is generally more cost-effective to establish call centers in other countries. This is one reason why offshore call center services are in such demand. There are in fact different types of call centers, namely:

Inbound call centers: These types only take calls from customers, hence the name. They were once the most common type of call centers.

Outbound call centers: These are generally the opposite of inbound call centers in that call center agents makes calls to customers and prospective clients seeking sales or lead generation.

Contact centers: With this type contact with clients is not just via telephone, but also by live chat and email. Contact centers may also be responsible for handling all written correspondences for a company that is, letters and faxes.

Blended call centers: These types have features of all the others. Blended call centers may well be the future of call centers as many begin to offer all the services being demanded by customers.

Benefits of a Call Center

There are many benefits to using a call center. The main benefit is an increase profitability brought about by improving efficiency. There is more time for staff to perform their core functions instead of answering calls or processing applications. The fees for outsourcing to call centers is minimal compared to paying full time staff.

Services

There are a wide variety of services that call centers offer: These include:

Phone answering service Troubleshooting/technical support services for products Messaging services Voice Mail ordering Outbound Telemarketing services

Some call centers such as InSO International Call Center offer a variety of call center services. These services take in some of those listed above but also include:

Backend transaction processing and office services: Here we go the extra mile while providing professional services in skip tracing, payroll processing, application processing and researching and analyzing data.

Outbound collections: At InSo we make calls to clients requesting payment on your behalf or acknowledging that payment has been received.

Customer care: InSO customer care is more than just responding to queries. We treat customers right so as to build loyalty – each customer is treated as a valued individual.

InSo also serves a wide cross section of businesses. In fact, we represent companies in the:

Financial services sector Travel and hospitality industry Health and Supplement industry Technology industry Telecom sector Insurance eCommerce and Retail

Unlike some call centers, InSO makes it possible for small and medium-sized companies to be able to afford their services. If you are still not sure what we can do for you and at what cost, ask for a free, no obligation quote. The benefits of leaving your call centers services to InSO includes improved efficiency and ultimately, an increase in profitability.

InSO International Call Center proves that all call centers are not the same. To learn more about our services and how we can help you succeed, visit us online at www.inso.us. We make reaching us easy as you can also call us at 626-531-6080. Our email and chat support services shows that we want to make it easy for our clients to reach us. Take your business to the next level – let InSO Call Center take you there.

Retrieved from “http://www.articlesbase.com/outsourcing-articles/know-the-basics-of-call-center-services-1053091.html”

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An Author of this article Mark Divid is working for Freelance Business Analysis. InSO Provides excellent Call Centers Services, Call Center Outsourcing Services, Inbound call center services, Outbound call center, offshore call centers service, Telemarketing Services and Transaction Processing Services.

]]>

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I need to know the basic wages for a waitress in wales
Who is centers for medicare & medicaid services ?
I would want to apply in a call center here in the philippines and I do not know what shall I include in my resume. I am just a high school graduate and I have no working experience yet

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TouchStar, a World Class Provider of Call Center Technology, Hosts Its Annual User Group Meeting

December 29th, 2010 | Category: Hosted Call Center

TouchStar, a World Class Provider of Call Center Technology, Hosts Its Annual User Group Meeting

Denver, Colorado — October 1, 2007

TouchStar will host its 4th annual User Group Meeting October 10th -12th, 2007, in Denver, Cololrado, USA. TouchStar clients, business partners, and senior staff from North America, South America, Europe, The Middle East, and Asia are participating in the show.

The User Group format has been greatly improved in 2007 to help TouchStar call center technology users maximize their return on their investment. For the first time, the new format includes business and technical tracks to allow session leaders and technology users to go into more detail in each session.

The 2007 event includes many more new session leaders than ever before to provide new points of view. Most importantly, the 2007 session topics were chosen based on prior user group participant feedback. Participants will again have many opportunities to speak with eachother to share ideas for improving the way they use their technology to benefit their businesses.

In the last 12 months, TouchStar has introduced several new applications, products, and services. TouchStar also acquired another competitor in 2007. Users will be trained on several new applications such as Advanced Inbound Features, Visual Supervisor, Quality Assurance, and a new Reporter. Representatives from TouchStar’s new IP PBX, Virtual Call Center, and Connect Telecommunications Services groups will be available to discuss the benefits of those offerings. Two brand new solutions will also be announced at the User Group.

Steve Bederman, CEO of TouchStar, commented: “We are very excited to have the TouchStar family together in one location next week. We look forward to our User Group all year because we enjoy having time with our clients to talk about the successes they have with TouchStar technology and we always learn things from them that we can do better. The User Group is a great source of inspiration for TouchStar and an opportunity to continue to focus on our core value of honoring our client’s trust in choosing us.”

Press, users, and partners who are interested in attending may contact TouchStar directly for registration details.

About TouchStar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX. TouchStar has been named as one of the ‘Fastest Growing Large Private Companies in Colorado’ for five years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in New York, New York; Davenport, Iowa; Mumbai, India; Manila, Philippines and Manchester, England.

Contact:

Christina Whitfield

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr@touchstar.com

http://www.touchstar.com

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TouchStar, a World Class Provider of Call Center Technology, Hosts Its Annual User Group Meeting

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