Archive for November, 2010
Good Leads? Appoints Two Seasoned Industry Sales Executives
Salem, NH — February 10, 2009
Good Leads® continues expansion of its market share and geographic footprint while solidifying the organization with significant management additions. With the appointment of Philip Bartley as Director of Sales and Donn Frohock as Director of Inside Sales, Good Leads® is poised to take full advantage of its operational team and highly skilled business development representatives.
Bob Good, CEO of Good Leads®, adds “We are confident that Philip and Donn’s industry experience (see www.goodleads.com/management.htm) and entrepreneurial spirit are the right combination for success in achieving our aggressive corporate objectives. Both executives have a combined 35 years of sales and operations experience in the high tech industry”
Bartley, when speaking about the current state of the industry, said that statistics he’s seen indicate “that 50% of all North American companies use a contract business development force in some capacity and this number will increase by almost 10% this year alone.” That number is even more significant when the high tech industry is analyzed on its own. “The expense of client acquisition combined with the demands on closing sales sooner, now makes, or should make, ‘just-in-time’ lead generation and pipeline management services a ‘must have’ on every marketing and sales executive wish list,” added Bartley.
Bartley has In-depth experience in business development and sales management of software start-up’s and selling and account managing blue chip clients at the executive and technical level. Bartley has worked for such notable companies as Demantra, MRI Boston Group, V3 Systems and Logility Inc. Bartley has a degree in economics from Manchester University (UK).
Frohock has developed successful inside sales teams in the technology, banking, and biotech industries. He has managed outbound campaigns for HP, Sun Microsystems, CA, IBM, and other prominent high tech companies. He has also built two outbound call centers in New England. Prior to Good Leads, Frohock has worked for such notable companies as NEC, Baybank, TeleSpecrtrum Worldwide and Millipore Corporation. Frohock received his BS Degree in Marketing from Bentley University.
About Good Leads®:
Good Leads®, (www.GoodLeads.com) is a leading provider of outsourced business development services including seat acquisition, qualified lead generation and qualified voice to voice and face to face appointments. For almost ten years, Good Leads® has partnered with domestic and international institutions, from high tech to governmental agencies, to develop and implement a business development strategy as part of their integrated marketing plan.
Contact:
Andy Copanas, Director of Public Relations
Good Leads®
(603) 894-LEAD (5323)
http://www.GoodLeads.com
###
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Home Page > Business > 3 Tips For Telecommunications For Your Company
3 Tips For Telecommunications For Your Company
Posted: Oct 21, 2010 |Comments: 0
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3 Tips For Telecommunications For Your Company
By: BuyerZone
About the Author
Article by BuyerZone
BuyerZone is a leading online service provider that connects buyers and suppliers for a range of services and equipment such as Office Phone Systems.
(ArticlesBase SC #3520836)
Article Source: http://www.articlesbase.com/ – 3 Tips For Telecommunications For Your Company
There are a lot of different aspects to business you will need to figure out in order to be successful. The majority of these aspects will include ways for your business to have better contact with clients. This is important so that you will be able to make important sales calls to clients to get them on board for buying products or services. It is also important to have good communications systems so that you can receive phone calls from important clients. The better your phone systems are, the better your chances are that you will be able impress your clients and remain profitable.
One of the biggest pitfalls companies will fall into is paying a lot of money for telephone systems which will not provide you with everything that you need in order to establish better contact with your clients. The great thing about having a VoIP telephone system is that you will be able to accomplish important tasks which will save you a lot of money. This includes the ability to receive phone calls through a virtual secretary, transfer calls immediately even outside of the office, and develop call centers cheaply.
Choosing between any of there for your business telephone systems will allow you to get more from your VoIP service. You will be able to save money while getting more done. Streamlining your office will make the difference between being able to merely keep your head above water and having the ability to get ahead of the competition. Take a look at these different benefits that you can get from VoIP so that you can decide whether it is the right system for you or not. If you are like most businesses these days, you will find that this is the perfect fit for your company.
PBX: The Virtual Secretary
The way that the phones are answered gives people either the right or the wrong impression of your business. This is why many will go through a lot of training by which they will show those answering the phones how to do so. The problem is that even after training, there is no guarantee they will answer the phone the right way every time. There is also no guarantee they will treat every phone call with the importance and respect that they deserve.
When you install a VoIP system in your office, you will be able to install a PBX system. This is a system which will automatically answer the phone and offer clients the ability to choose from a menu of options which will direct their phone call to the right employee. The same system can also take messages which you will never have to worry about whether or not you will receive. Best of all, when you have a virtual secretary, you can save the money having to hire a secretary for the office.
Phones Which Never Go Unanswered
Nothing is more disconcerting than when you lose a client because they were not able to call your company. This can happen from different problems which are beyond your control. Connection problems, problems in the company providing your service and more will cause you to miss important phone calls. There is no reason why your phone number should not ever go to a dead line. With the modern systems available, there is no reason why you should ever have to deal with this.
The key to making sure your phones will always be answered is to make sure that there are two different routes by which the same PBX system can be accessed. This will make sure that the phone calls you receive will always be answered by your company. Another option here is to set up a system by which phone calls will be transferred to a different location if a connection problem in your system is ever detected.
Establishing Better Call Centers
Another great thing about the VoIP phone systems is their ability to handle as many phone calls as possible. This is great for those looking to set up a call center. If you are worried about the cost, you can set up service through companies like Avaya which will allow you to lease the phones and the service. You can install up to 20 lines – which would normally be a ,600 charge – for only 3 per month. This will allow you to spend very little money in order to get the service you desperately need.
Best of all, because the VoIP phones are run through the computers, you will be able to establish a computerized system by which you will be able to make phone calls off of a call list to gain more business. The computer screen can even be set up to go between information known about the clients and any suggestions which will help you to sell the product or service.
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TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006
TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006
Denver, CO — February 23, 2007
TouchStar today announces 550% revenue growth in its DialonDemand division in 2006.
TouchStar’s DialonDemand solution is an on-line telephone system and call center management software package. Customers benefit by having TouchStar operate and maintain the technology, and by gaining the ability to quickly add call center agents without a large capital investment. TouchStar’s technology enables call centers or individual agents to be located anywhere in the world.
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Steve Bederman, TouchStar’s CEO, added: “As our client base has grown into the thousands, we see the increase in demand for off-premise solutions. The foundation of TouchStar has been built around listening to client requests. We aim to meet their sense and urgency with this solution, DialonDemand.”
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Christina Whitfield, Marketing Manager
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+1 303 338 0678 x237
http://www.touchstar.com
###
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No commentsElement Customer Care Joins LiveOps Call Center Exchange Program
Durham, NC — October 24, 2008
Element Customer Care today announced it is the firt partner in the LiveOps’ Call Center Exchange Program. By joining forces with LiveOps, Element is able to offer an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.
Element provides billing services, tech support and call center services for cable, broadband, hospitality and telecommunications operators utilizing CSG Systems, the number one cable billing and subscriber management solution in America. With the LiveOps partnership, Element can offer clients the LiveOps’ industry-leading technology platform, which is ideal for both Element’s brick-and-mortar facilities as well as their virtual call center staffed by home agents.
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Element Matches the Best Agent to Each Call Every Time Using LiveOps On-Demand Call Center Platform
The foundation of LiveOps Call Center Exchange Program is the award-winning LiveOps On-Demand Call Center Platform. Element will benefit from both cost and performance optimization utilizing LiveOps On-Demand Call Center Platform. This fully-integrated SaaS offering is an end-to-end solution for call center functionality. It includes a robust IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics. LiveOps On-Demand Call Center Platform provides unprecedented visibility across every call center function with real-time agent performance monitoring. With unique performance based routing technology, matching each call with the best agent every time, LiveOps On-Demand Call Center Platform can deliver a higher quality customer service than on-premise software and hosted call center solutions offer.
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“We are pleased to launch the LiveOps Call Center Exchange Program with Element Customer Care as our first partner,” said Maynard Webb, Chairman and CEO of LiveOps. “LiveOps’ on-demand call center platform and applications are fundamentally changing how call centers operate. Element Customer Care is changing how small and medium-sized cable companies operate by providing their cable, broadband and telecommunications clients access to industry leading tools.”
About Element
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element’s partnership with CSG Systems gives its clients access to CSG’s unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element was named “Preferred Billing and Customer Care Provider” for the National Cable Television Cooperative (NCTC). The Element Web site is www.elementcare.com.
LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
###
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Home Page > Technology > Communication > GN Netcom Headset
GN Netcom Headset
Posted: May 31, 2010 |Comments: 0
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GN Netcom Headset
By: Kathleen Chester
About the Author
Telecom Superstore offers a great collection of GN headsets for contact center, office & call center at affordable prices.
(ArticlesBase SC #2503240)
Article Source: http://www.articlesbase.com/ – GN Netcom Headset
GN Netcom is a subsidiary of GN Great Nordic, a Denmark based technology conglomerate established in 1869. GN Netcom was established in 1987 as a result of a spin off from GN Danavox. GN Netcom is among the leading suppliers of hands-free communications solutions.
The Stetomike was the first GN Netcom headset. GN Netcom introduced the world’s first noise cancelling microphone, the first multi-purpose amplifier, the first single cord binaural headset, and the first headset with a built-in amplifier. In addition, GN Netcom launched the world’s first commercially available headset using the Bluetooth wireless technology in 2000. In August 2000, GN Netcom acquired Jabra Corporation, San Diego, a leading manufacturer of headset solutions for mobile phones.
Popular GN Netcom Headsets
GN 9120 Wireless Headsets: The GN 9120 wireless headsets are primarily meant for enterprise use. The device is integrated with a secure conference call facility and noise cancelling mechanism. It has up to 150m range and a 12 hour talk time. The variants of the GN 9120 are the GN 9120 midi, GN 9120 micro and GN 9120 flex.
GN 6210 Bluetooth Wireless Headsets: The headset runs on GN Link™ technology. It supports a talk time of up to 8 hours and has Bluetooth range of 10m. The headset features a fashionable, behind-the-ear wearing style.
GN Corded Headsets: GN Netcom’s corded headset solutions give professionals and contact centre personnel hands-free productivity along with ergonomic benefits. Variants of the corded type include the GN 2100 series, GN 2200 series and the GN ADDvantage plus
Choosing the Best GN Netcom Headset for Your Needs
A quality noise canceling headset is needed to extract the full potential of today’s speech recognition software in a workplace environment. The headsets are gradient microphones of order one — a technology which originates from the velocity microphones of the 1930s.
The physics of gradient microphones were developed by Harry F. Olsen in 1946. Advances in microphone and headset technology have allowed the development of a single element gradient headset. The noise canceling performance of a single element gradient headset is determined by matching the acoustic impedance to either side of the microphone diaphragm and combining the combining the output signals of both to provide a noise-free signal.
Buying a GN Netcom headset involves due awareness of the various options in the market. It is always better to seek technical guidance on different GN products. Telecom Superstore offers an extensive catalog of different GN Netcom and Jabra. Please visit www.telecomsuperstore.com for more details.
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Telecom Superstore offers a great collection of GN headsets for contact center, office & call center at affordable prices.
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Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
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Home Page > Technology > VoIP > Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
Posted: Aug 27, 2008 |Comments: 0
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Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
By: Zeev Goichman
About the Author
NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. Select your Call Center Solutions from Nice now.
(ArticlesBase SC #538064)
Article Source: http://www.articlesbase.com/ – Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
The contact center is a major contributor to enterprise high performance. High performance is about measuring the right parameters and managing them in order to excel. To do so, contact center management must be able to gain a unified view of their operation. But they must also be able to roll-up and drill-down from the enterprise, to the operational, to the agent level, to uncover key market and business drivers. Advances in critical contact center solutions such as interaction analytics, and workforce and performance management are sparking a paradigm shift that makes high performance achievable by changing the way the contact center is viewed and managed.
Break Free From the Transactional Mindset
To become a high-performance organization, the contact center must break free from a common problem with the enterprise structure. Too often, the contact center is disconnected from strategic planning and high-level management. Given only tactical objectives with no strategic context, this can force contact center managers to take a narrow, activity-based view of performance.
This transactional mindset produces results that often look good on paper in the short term, but lead to both customer and agent dissatisfaction in the long term. Moreover, centers that get caught up in this trap often find the strategic potential of the contact center woefully underutilized. High performance means the will to look at the contact center, not just as a place where transactions are carried out quickly and efficiently, but as an interface where customer value can be created and saved.
Create Positive Customer Outcomes
As a result of legacy mindsets regarding the contact centers role within the enterprise and its oftentimes tactical focus, many contact centers today are not built with a high-performance mindset. There is no single adjustment that will result in an optimally balanced operation. Instead, the organization”s short- and long-term operational goals must be coordinated to deliver ongoing improvement while balancing the very human side of service delivery.
Building a high-performance contact center requires more than a commitment to technology. It is a way of thinking about using people, processes and technology to their fullest extent, in a way that generates results at every level the individual agent, the contact center and the enterprise as a whole. In short, a conventional contact center is built to process calls and letters a high-performance contact center is built to create positive customer outcomes.
Develop a High-Performance Culture
Is your contact center built for high performance? To determine if it is, consider these three questions:
1.Does your contact center work in tandem with the rest of the enterprise on key operational and performance metrics such as cost controls and service quality? Enterprises that are concerned with the customer experience should have a clear and concise set of goals and objectives for creating and promoting a positive customer experience. Those experiences should be developed in collaboration with contact center leaders to ensure that they are realistic and truly reflective of what customers say they value. And these cooperative benchmarks must be developed within the context of efficient resource allocation.
2.Are individual, front-line workers aware of clear performance goals aligned to business objectives, and do workers have timely and accurate access to their progress toward those goals?
3.Is the flow of information into and out of the center controlled and channeled so that appropriate managers and analysts can interpret the raw data and use it to create specific prescriptions for change that improve performance? This is not simply a you cant manage what you cant measure hedge. The high-performance contact center should be focused on stopping problems before they start, with simulations and forecasts, and quickly resolving issues with root-cause analysis.
Achieve High Performance at All Levels
Achieving high performance in the contact organization requires a commitment to results at three levels. Most companies today focus the vast majority of their attention on boosting the operational performance of the contact center as a whole and that commitment to operational excellence remains an important piece of the high-performance triad. However, without the right emphasis at the employee and the enterprise level, a high-performance plan cannot succeed.
1.Business Operation
At the operational level, the challenges are obvious: customer contacts come in, which must be answered in an accurate and timely manner. In the high-performance contact center, the goals are deeper and more result oriented. Using workforce management solutions, a contact center can be sure not only of answering a call, but answering it with the right agent and ensuring that an appropriate, affordable level of staffing is in place at all times, even down to 15-minute intervals. Sophisticated workforce management solutions provide skills-based forecasting, scheduling and agent management tools that make it possible to realize the full potential of the operation. With these solutions, the center can answer more calls, with greater first-call resolution and ensuing customer satisfaction, than would be possible with any ad hoc scheduling system.
High-performance contact centers must also be equipped to overcome the challenges created by fragmentation the dispersed nature of multisite contact organizations, with multiple sites that may include outsourcing or overflow partners and home-based agents, as well as the diverse nature of multiple channels of contact, from phone to fax to Web chat and e-mail. In many cases, product lines and service groups supported from one contact organization are themselves a fragmented arrangement, loosely knit together through mergers and acquisitions. Having insight into the capabilities and availability of your agent workforce is crucial to success.
2.Employee
High performance at the individual employee level is a must as well. It is not enough to simply know if an agent is present and accounted for the high-performance contact center focuses on preparing its agents to handle the right customer contacts at the right time. That includes knowing the skill set of each and every agent, and using just-in-time training and coaching, guided by performance management reporting, to ensure that agent abilities are keeping up with customer demand.
Employee high performance is not a matter of simply throwing high standards over the wall at the workforce. Agents must be given clear, transparent goals and be empowered with tools and dashboards that ensure they know their goals and their progress toward meeting and exceeding them. Setting those goals happens both between the individual agent and supervisor, as well as in the relationship between the contact center and the enterprise.
3.Enterprise
Finally, without an equal partnership from the enterprise in the high-performance plan, the efforts of the contact center and individual agents could be wasted. The contact center is, after all, a treasure trove of insight about customer wants, desires, complaints and experience. Therefore, it is incumbent on both the contact organization and the rest of the enterprise to ensure that sales, marketing, product development and fulfillment can learn, share and benefit from each others experiences.
With advances in technology, it is now feasible to take advantage of these insights in ways that were never possible before. Adaptive interactive analytics solutions can accurately and efficiently analyze 100 percent of all customer interactions using techniques such as word spotting, emotion detection, speech pattern analysis and speech-to-text translation. This allows the organization to proactively identify trends, anticipate opportunities and adjust processes to take action at the right time and meet business objectives.
Gain Insight into the Nature of a Problem
The need for strong links between agent, contact center and enterprise performance is clear when you consider the full impact and implications of the everyday business of the contact center. Consider a contact center unexpectedly experiencing a higher-than-forecast call volume. On the surface, this is strictly an operational performance problem and in a conventional contact center might be treated only as such.
A high-performance contact center, however, could use intraday management and interaction analytics tools to gain insight into the nature of the increased calls possibly highlighting a particular widespread customer incident such as a service outage or product defect. That information can be passed to the enterprise for long-term planning purposes to avoid issues in the future, as well as to agents and supervisors so they are prepared with effective and prompt responses to meet the current surge of calls. By working together, the high-performance contact center and enterprise both manage the current difficulty and work to stave off future crises.
Follow the Path to High Performance
The high-performance path requires a critical and unbiased look at the constraints faced by each of the three contributors to performance the individual agent, the contact center and the enterprise. No agent has unlimited time, no contact center unlimited availability, and no enterprise unlimited funds. But making a commitment to high performance can reveal shortcomings all parties can agree to such as how a lack of proper agent skill development and resource planning make it difficult to achieve optimum performance in the contact center and meet enterprise goals for first-call resolution. However, when critical contact center solutions work in concert, many of the obstacles to achieving high performance can be overcome.
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Zeev Goichman –
About the Author:
NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. Select your Call Center Solutions from Nice now.
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NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. Select your Call Center Solutions from Nice now.
Inso ? Adding the Personal Touch to Your Call Center Solutions
Inso ? Adding the Personal Touch to Your Call Center Solutions
Inso – Adding the Personal Touch to Your Call Center Solutions
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Home Page > Business > Customer Service > Inso – Adding the Personal Touch to Your Call Center Solutions
Inso – Adding the Personal Touch to Your Call Center Solutions
Posted: Dec 17, 2008 |Comments: 0
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Inso – Adding the Personal Touch to Your Call Center Solutions
By: Ryan
About the Author
An Author of this article Ryan Fitzgerald working for Freelance Business Analysis. InSO Provides excellent Inbound Call Center Services, Call Center Outsourcing Services, Telemarketing Services and Transaction Processing Services, Order talking, Answering Services, customer services, technical supports, help desk supports etc..
(ArticlesBase SC #687497)
Article Source: http://www.articlesbase.com/ – Inso – Adding the Personal Touch to Your Call Center Solutions
InSO’s team of award winning customer representatives are trained and experienced in all areas of our call center solutions. A personality and a drive for success are the two driving forces behind our award winning team. They treat every customer and situation with the utmost respect, devotion, and a determination to solve problems in a fast and efficient manner.
Why you should choose InSO as your Offshore Call Center
InSO is an award winning call center provider and here’s why:
A wide array of contact options including voice, live, and email support. Offering you the choice of which is best for you.
We have over 10 years experience within the outbound and inbound call center industry, with many successful clients and campaigns under our wing.
Our vast experience has also seen us work with a variety of organizations. Whatever the size or industry your company is in, we can create a campaign specifically suited to your needs.
Offshore Call Center Services
Every single client on our books is accustomed to receiving results through our call center services; because our highly skilled call center team and our industry leading call center technology delivers the best service guaranteed. And with our flexibility which every call center campaign and client demands, we are truly one of the industry leading offshore call center services.
InSO offers services for small, medium, and large organizations. Some of the call center services you can expect from us for our small to medium sized clients include:
Toll fee customer service line
Answering services
Order taking services
Customer care services
Help desk support
Direct response call canter
Appointment scheduling
24 hour help desk support, and emergency response
Our large organizations services include all of the above and:
Telesales (Lead generation) and Customer acquisition
Web based customer care services
The Two Key Elements of our Call Center Services
Our vast array of offshore call center services can be split into two main areas. We have our inbound call center services and our outbound call center services.
Inbound Call Center Services
At InSO we pride ourselves on the ability to answer and deal with any call at anytime from any place in the world. Our innovative call center technology combines to bring you the best inbound call center support services in real time. Our customer care representatives are able to serve your customers 24 hours a day through our live support, help desk, and email support applications.
We are able to assist you with inbound call center services such as:
Class and seminar registration
Inbound call center services
Order taking
Customer service
Email support
Online chat
Answering service contact
Web enabled support
Why should you choose our inbound call center services?
1. We can manage several sizes of accounts, no matter how large or small.
2. Every single client receives our undivided attention and personal involvement.
3. Our clients require bespoke services and that is what we offer them.
4. Our call center team is able to deal with all inbound contact methods including email, call, live chat, and help desk.
5. Our inbound services are all 24 hour services. Allowing us to offer customer service like no other.
Outbound Call Center Services
At present, the online marketing world is expanding at a rapid pace, and this is set to continue far into the future. At the forefront of this revolution is customer service, with many customers needing assistance online, web based communication becomes essential in your companies marketing campaigns.
With the extreme competitiveness of today’s online and offline marketing world, there has never been a higher need for the use of an outbound call center partner such as InSO to provide you with expertise in all call center dealings hassle free.
Our cost efficient outbound call center solutions are guaranteed to meet your criteria for live operator direct marketing services. If you are looking to outsource your call center needs, then InSO is the number one place to meet all your customer service and telemarketing objectives.
When compared to carrying out your call center service in house, InSO has been proven to save on average 60% in outgoings. And with all the added space in your offices and the time that has become available, just think how competitive your core business strategies can become.
Your Answer to Telemarketing Services
InSO not only specializes in excellent customer service, we also provide effective telemarketing campaigns, that have been proven to make a combined profit of over 0,000 for our clients. We base all our inbound and outbound telemarketing services on your needs and the industry you are in.
Each of our call center reps are highly trained on the products and services your company offers. We also consistently monitor call performance and customer behavior so that we can edit any telemarketing campaign so that we can better position your company to achieve its tele marketing goals and objectives.
Outbound Telemarketing Services
Our outbound telemarketing service processes include:
We train our call center team on your product and service specifications.
Any outbound customer care calls are then turned around to outbound telemarketing calls to cross sell and up sell your products and/or services.
InSO is one of the leading inbound and outbound telemarketing and outsourcing services/companies. You must be sure of the greatest professionalism and pride we take in delivering your outbound and inbound telemarketing services.
The Benefits of Choosing InSO as your Off shore Call Center Solution
Our team of highly trained and determined customer care representatives can really provide your company with the profitable back up your company needs to be both efficient and cost effective.
Here are some other reasons why you don’t want to go anywhere else:
Abundance of services – No matter what your needs are, InSO offers several outsourcing options and services to help your business efforts gain momentum and start producing effective results
Consistent quality measures and daily reporting – With every call center campaign we monitor our customer care teams’ performance. Every call is recorded, and every rep goes through our strict quality guidelines and campaign targets on a consistent basis.
Vast experience – Our team of call center reps and management team can boast at least 3 years experience in the field. Our company alone has over 10 years experience in delivering quality call center services to our clients.
Cost efficient – Our base is in the US, but we have offices in other parts of the world, which gives us the ability to not only offer 24 hour call center services, but cost efficient service too.
InSO really is the only outsourcing call center service for you. Whatever your business goal or outsourcing objectives we can meet and succeed them.
We are currently offering call center services throughout the US in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming
For More Information , Please Visit our website www.inso.us
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Ryan –
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An Author of this article Ryan Fitzgerald working for Freelance Business Analysis. InSO Provides excellent Inbound Call Center Services, Call Center Outsourcing Services, Telemarketing Services and Transaction Processing Services, Order talking, Answering Services, customer services, technical supports, help desk supports etc..
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An Author of this article Ryan Fitzgerald working for Freelance Business Analysis. InSO Provides excellent Inbound Call Center Services, Call Center Outsourcing Services, Telemarketing Services and Transaction Processing Services, Order talking, Answering Services, customer services, technical supports, help desk supports etc..
Ifbyphone Adds Store Locator to Application Suite
Chicago, IL (Vocus) August 5, 2008
Ifbyphone , the telephone application platform company, today announced it is adding a Store Locator capability to its growing suite of easy-to-use applications that help any size businesses convert telephone calls into increased sales.
The speed and ease with which Ifbyphone Store Locator can be implemented for handling calls to toll-free or local numbers will allow businesses that wouldn’t previously have considered this technology to add a store locator, said CEO Irv Shapiro.
Ifbyphone offers an innovative platform with dozens of telephone applications – including voice broadcast, instant toll free and local numbers, call routing and tracking, IVR capabilities, virtual call center, virtual receptionist, lead distributor, click-to-call and sales plug-ins for the iPhone, Blackberry, Outlook and SalesForce.com.
“In response to requests from our current customers and franchise organizations, we have added a Store Locator to the essential tools available in the Ifbyphone telephone applications suite,” Shapiro said.
“Store Locators aren’t new but they often require a lot of programming. What differentiates Ifbyphone’s Store Locator is that it’s easy and instant,” he said. “Ifbyphone customers don’t have to wait weeks and weeks for programmers to build them apps or for their IT groups to approve and install them. “With Ifbyphone’s Store Locator, businesses can be up and running in minutes instead of days or weeks.”
All Ifbyphone services are configured from an easy-to-use Web site. Once configured, the services are immediately available, requiring no specialized equipment or software. Historically, sales, marketing and advertising professionals had to plan weeks in advance to add telephony to a campaign. Ifbyphone’s instantly available telephone numbers and applications free marketing, sales and the creative talent in advertising to let their imaginations go wild in the promotions they can devise.
Ifbyphone Store Locator is available directly at www.ifbyphone.com or through a network of value-added resellers for an affordable monthly fee, with no upfront costs.
About Ifbyphone
Ifbyphone is a hosted telephone application platform company that provides small and medium-sized businesses (SMBs) an easy means to increase their customer conversations and drive sales–without the high cost and complexity typically associated with building interactive voice response systems. Leveraging Ifbyphone’s extreme usability, web developers, interactive marketers and customer service professionals can quickly create everything from simple click-to-call links on Web pages and e-mail to sophisticated call-routing and interactive-marketing solutions-transforming telephones into powerful tools to increase leads, improve sales and enhance customer experience. Ifbyphone’s solutions are available directly to SMBs and through a network of direct marketing resellers. For more information, click to speak to a sales professional or visit the Ifbyphone Web site.
Contact:
Amy Hesser, for Ifbyphone
amy.hesser @ comunicano.com
+1 312-933-8324
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