Archive for November, 2010
TLK Group Announces Opening of New Call Center Designed to Provide B2B Lead Generation
Bethesda, MD — March 13, 2009
TLK Group opened their new Richmond, VA call center today as part of an expansion of the TLK Group’s business-to-business (B2B) lead generation division. A Fortune 500 company was recently added to their client list and enabled TLK Group to expand their service offerings. The call center will provide commercial clients with inbound and outbound sales, service and lead generation supported by the ENSERCLE technology platform.
Although many businesses are struggling to maintain revenues with the downturn in the current economy, “we are excited to launch a new facility and provide jobs for the deep pool of experienced call center agents in Richmond,” Jim Tippett, TLK’s president, stated. “Richmond has a core group of talented lead generation agents, that accelerated the expansion,” according to Kent Ingram, who will be the general manager of the new call center.
The TLK Group’s business to consumer (B2C) call centers, which specialize in voter contact and telecommunications calling, have produced strong growth over the past two years.
“The company’s track record of creating and executing successful upgrade and new customer programs have brought new clients to TLK Group and enabled us to expand our offerings,” said managing partner Paul Link. “In this environment if you can find ways to grow a client’s business, they allocate more of their marketing budget to your company. We are excited by the new business volume, which has funded our growth.”
The new call center is located at Gateway Centre II on the Midlothian Turnpike.
For additional information on the news that is the subject of this release, contact Terry Chili.
About TLK Group – TLK Group, headquartered in Bethesda, MD, provides inbound and outbound call center sales, research and customer service for business-to-consumer (B2C) and business-to-business (B2B) customers throughout the United States. With its state of the art dialers and highly trained sales agents, TLK Group works with companies like Comcast, Time Warner, Mediacom, The Houston Chronicle, and St. Jude’s Hospital. TLK specializes in the media, telecommunications, information technology industries and in supporting voter contact and grass roots advocacy organizations.
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Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
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Home Page > Technology > VoIP > Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
Posted: Aug 11, 2008 |Comments: 0
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Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
By: jackywatson
About the Author
For more information regarding BCM 400, Business telecommunications solution, network cabling solution, Nortel network phone system, Norstar programming, Telecommunication consulting services, telecommunication equipment services, Nortel VOIP, avaya partner phone system
visit at Nortel networks telephone
(ArticlesBase SC #516867)
Article Source: http://www.articlesbase.com/ – Best Office Communication Systems and Nortel Networks Telephones Installed in Your Organization
Our Nortel network phone system is useful for all businesses, new or old and seeking ways of keeping in constant contact with affiliates, business partners, employees customers and clients. Our network technicians have the expertise to install any sophisticated phone system like the Nortel networks phones or Nortel VOIP in any small to large organization. All Nortel networks telephones installed by our technicians come with unique features keeping in mind what’s best for your company. Nortel networks telephones installed, take your business to a new level.
Nortel IP telephones or Nortel phone equipment are capable to manage voice and data with proper efficiency. BCM 50 and BCM 400 range of network phone systems have been trusted by many clients and also helps in enhance our business.
Nortel business phone systems and other network phone systems that can turn your dreams of effective global communication into a reality.
Implement any Business VOIP Telephone systems to first investigate the appropriateness of Nortel VOIP .With best and latest office communications systems and solutions that helps in enhance your business.
Unique business telecommunications solution and business telecommunication services for small, big, large story and plant floors.
Now days, there are various company phone systems around the world.The Nortel norstar phone system is today’s most popular telephone systems. It provides advanced features like integrating your office telephones, voice mail and call center into one easy to maintain system.
With Digital business phone system or VOIP business phone systems helps in making and receiving calls using standard phones or, even better, feature-rich IP phones. Excellent partner telephone system and avaya partner phone system offer a whole range of solutions to your business requirements. Telecommunication equipment services to make your telephone service work smarter for you. For high speed data transfer, we should go for excellent fiber optics cabling and network designing. Telephone cabling company that can provide your business or organization with all your cabling needs.
Best solution to meet those needs.reduce local and long distance charges and use these examples.
VOIP to reduce inter company long distance charges by using existing WAN bandwidth.
Reduction of measured long distance rates.
Upgrades to local digital service to reduce costly monthly analog line charges can save thousands of dollars yearly.
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Reasons to use voice broadcasting
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Reasons to use voice broadcasting
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Reasons to use voice broadcasting
By: Darrels Gould
About the Author
We offer <a href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a href=”http://robocallrebates.com”> robocall rebates.</a>
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Article Source: http://www.articlesbase.com/ – Reasons to use voice broadcasting
The modern telephony landscape is rapidly changing and advancing . Failure to keep up with technology often spells doom for many businesses. One of the most quintessential of these technologies is the “robocall.” At their core, these use computer software to drive a phone system and dial out. However, they can be blended with many, many more powerful features which can solve a wide range of business needs.
With the ability to auto-dial a phone comes a great deal of power over your telephony system. Far from just dialing numbers, these systems are able seriously decrease the amount of man-hours needed to maintain any business communications network. Rather than sit and wait for on the line for people to answer, agents are able to spend their time dealing with live calls, making sales or supporting customers, which is what you’re paying them for. Why waste your skilled agents valuable time waiting for someone to pick up the phone, when the system can do it for them?
Of course many of these systems aren’t just limited to basic automated dialing and connecting agents to calls. Integrating with your existing business backend software can be extremely useful. Feeding the dialer calendar information can make it smartly route calls. “So agent Bob is on vacation this week? No problem, Steve is listed as an alternate contact, connect him instead.” Redirecting connected calls based on time of day or average workload is also possible, leaving you with an amazingly all around flexible business too.
If you’re shopping for an adaptive dialer/robodialer type system, you’ll find a lot of highly specialized niche markets. There are a wide variety of software packages that can turn normal PCs’ into robodailing controllers, while on the high end, many leading edge business phone systems from providers like Avaya or Cisco are capable of performing this task as well, as a side feature to their more robust packages. With such a wide array of offerings, it’s not hard to narrow it down to the niche of functionality you need and still find a few products which can fulfil those needs..
Whatever your choice, you’ll need to integrate it with your existing phone system or upgrade to facilitate use of it. If you’re running a call center, you’ll likely need to prepare for some retrofitting. The good news though is that the increased demand for systems like these has seen to it that the prices for this sort of hardware are all quite reasonable. On the other hand, if you’re looking for more general business oriented PBX integrated robo-dialers, you may not need much upgrade at all to integrate them. These can bring even a wider array of features, though take quite a bit more setup.
In either case, your business will certainly be able to reap the benefits of the extra information and productivity that a robocalling system can bring.
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We offer <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://robocallrebates.com”> robocall rebates.</a>
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Political Organizations have used robocall technology to reach voters before elections for exposure as well as surveys and fundraising. Companies like G-Tel Solutions, Callfire and voiceshot provide political robocall Auto Dialing Services for those needs.
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The telephone – century old technology, yet still still so deeply ingrained and ubiquitous in the modern business world. However, not everything has to be quite so antiquated. The man-hours and work wasted while sitting on the phone for hours on end each week can be eliminated. Modern predictive dialer technology can save much of the drudge work involved in repetitive phone tasks, leaving your business running smoothly and at a much higher rate of productivity.
Roboc…
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We offer <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://robocallrebates.com”> robocall rebates.</a>
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No commentsIntervoice to Lead Key Session at the MSPAlliance Spring Managed Services Conference
Dallas, TX (Vocus) May 9, 2007
Intervoice (Nasdaq: INTV) today announced that Scott Manghillis, senior product manager at Intervoice, will share his expertise in hosted services during a key session at MSPAlliance’s Spring Managed Service Conference, May 10-11 in Orlando.
Leveraging his more than 10 years of telecommunications and hosted-services experience, Manghillis will share insights into the importance of focusing on the service level agreement (SLA) when negotiating an outsourcing contract. During the session, entitled SLA – The Most Important Acronym in Outsourcing, he will show how a vendor can become a market leader by developing SLAs that address the business drivers of the outsourced services and exceed customer expectations. To accomplish this, Manghillis will specifically outline the process of how to develop a cohesive SLA — one that is clearly and easily communicated to all parties involved.
Manghillis covers this session topic, and other areas of focus for successful outsourcing, in his regularly featured column that appears in the Managed Services Journal, available online at the MSPAlliance website www.mspalliance.com
“We are honored to have Scott Manghillis among our notable speakers at this year’s [sold-out?] conference,” said Charles Weaver, MSPAlliance president. “It is our goal to continue to attract members who gain value from sessions like this that provide the kind of practical, educational information that they can immediately put into practice.”
The MSPAlliance is the premier organization for managed services professionals, and the spring conference will consist of two full days of business, educational and technical training sessions led by MSI (Managed Services Institute™) professors. Subjects that will be covered include authentication, process automation, managed services accreditation and best practices, VOIP: implementation and management, among others. All general sessions will be led by Michael Vizard of Ziff Davis.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice Voice Portal, IP contact center software, IMS-enabled messaging products, Media Exchange™ platform and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
About MSP Alliance
The MSPAlliance is a global organization made up of managed service providers and service enabling technology vendors who work in a collaborative effort to define, promote and educate the Managed Services Industry and the end-user consumer on the adoption and successful use of technology through Managed Services. For more information please visit www.mspalliance.com.
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Portsmouth Mid Atlantic Business Communications
In business and need to communicate better? Mid Atlantic Business Communications of Portsmouth, Virginia, is an authorized business partner with the top three global telecommunications experts: Cisco, Avaya, and Nortel. Contact these VOIP experts 24/7 for more information about their phone systems. Visit us www.yellowpages.com
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No commentsLearning About Indian Forte In Offshore Outbound Call Center Services
Learning About Indian Forte In Offshore Outbound Call Center Services
Learning About Indian Forte In Offshore Outbound Call Center Services
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Learning About Indian Forte In Offshore Outbound Call Center Services
Posted: Apr 06, 2010 |Comments: 0
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Learning About Indian Forte In Offshore Outbound Call Center Services
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
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Article Source: http://www.articlesbase.com/ – Learning About Indian Forte In Offshore Outbound Call Center Services
With the emergence of the offshore outbound call center services, the global business world has been taken with a storm. Different from that of the stereotype and the so-called traditional management administration, the outbound call center services of the modern age offer business owners a feasible, practical and the most affordable market solutions. In this regard, India happens to be one destination that has been up in the ante to offer the right momentum of any business.
Implemented by the use of the well-trained experts, quality and a decided budget and time-frame, the Indian outbound call centers has been popular at all forms. The outsourcing industry of India has gradually witnessed a quick bent of the liking from diverse spheres of the industry.
Factors leading to the success of Indian outsourcing service industry:
•Proficiency in speaking English
•Tech savvy generation
•Liberal government policies
•The twelve-hour time hiatus between the western and the oriental countries
•Permission of foreign ownership
•Software Technology parks
•Plug in facilitations
All these above factors have jointly contributed in the growth of the outsourcing vendors of India. On a whole, the technology, work- force and the infrastructure added to the benefits of the Indian business process outsourcing firms. As the current scenario suggest, the Indian call centers bring the state-of-the art facilities in terms of both infrastructure and technology.
By means of providing a range of outbound call center services all across the diverse business verticals, the international call centers operating in the Indian soil are prominent for their creative, innovative and qualitative value-added solutions right at time.
The outbound call center services and support helps to ensure maximum return on the investments made and also to cut costs to a great extent. The outbound call center services as offered to any business encompasses a wide variety of service features including:
•Appointment Setting/Scheduling
•Generation of Leads
•Direct Mail Follow Up
•Cross Selling and Up selling campaigns
•Debt Collection Services
•Market Research and survey
•Database Selling
•Product promotion
•Service Promotion
•B2B or Business to Business Telemarketing
•Business to Consumer Telemarketing
•Non voice Outbound email
•Chat Support Services
•Web based chat and email support services
By hiring the customized customer care services, you will be able to offer a thrust to your venture enhancing its efficiency and increasing its productivity. The graph of your service or product increases as you do not have to spend much of the time in administrating your in-house teams.
The time you get to save can be well-utilized in other major activities such as spending time on the creation of the new business hypothesis, stimulating on a service or product launch, meeting the new prospects and more. Hence, it can be rightly said that off-shoring outbound services can not only help you to cut costs on surplus expenses but also it maintains your business output without affecting it adversely.
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To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
