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Inbound Call Center Handles Inquiries
Inbound Call Center Handles Inquiries
Inbound Call Center Handles Inquiries
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Home Page > Business > Small Business > Inbound Call Center Handles Inquiries
Inbound Call Center Handles Inquiries
Posted: Feb 16, 2010 |Comments: 0
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Inbound Call Center Handles Inquiries
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
(ArticlesBase SC #1864869)
Article Source: http://www.articlesbase.com/ – Inbound Call Center Handles Inquiries
Inbound call center acts as a center for providing information to the customers who call up to solve their queries. It is an important operation performed by the inbound team of the customer care center. Inquiry handling is carried out mainly to satisfy the customers’ daily needs. This is the ultimate choice for the customers to get detailed information of products and services they are looking for. The BPO firms put in efforts to fulfill the needs of the customers and can go to any extent to reach their target. They offer repeated checks if the information is getting properly delivered to the customer. The agents focus on the exact requirements of the consumers and provide information accordingly. A comprehensive program development is offered by the inbound call center through the processes of inquiry handling. These services are offered through an information center that will employ a well qualified team of employees. They must be capable of answering to all the queries of the customers. The inbound service centers of today are actually a type of information center, which provide every kind of important information that the customers ask for. The call center agents give latest information about the service or product the consumer is looking for. Inquiry handling is such a process through which the BPO industry serves a vital purpose. The process involves verification of information delivery and finding out whether it meets the criteria of customers’ needs. The calls are categorized as per the queries of the customers and then suitable agents are involved in answering such calls. Several processes are involved in inquiry handling and are mainly carried out efficiently by the inbound call centers. These processes include telephone response, email response, request handling, website response, dealer and agent locator and lot more. The present business scenario shows that every business organization be it small, medium or large require inbound services to increase efficiency at reduced operational costs. Customer service is the most important aspect of the BPO firms. Only a good customer review can ensure positive experience and repeat business for the companies. Inquiry handling services help the business organizations in building up a healthy relationship with the customer, which in turn increases their Return on Investment. Nowadays, the business owners are not required to hunt for customers. They can pay more attention and manage their activities that form to be the core of their business. The inbound call centers are there to help them out. A better customer relationship can be obtained by hiring the professionals to do the bit for you. The customer care services help the companies in following the purchasing patterns of consumers. Thus, they get updated with the new trends and shape up their products and services accordingly. Customer service acts as a foundation for business enterprise of all kinds. The existing customers have to be retained for acquiring the new ones. This requires the company to build up a good relationship with its customers. To get it done effectively, most companies hire the inquiry handling services nowadays to ensure efficiency at work.
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jems hug –
About the Author:
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
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No commentsGaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
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Home Page > Technology > VoIP > Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Posted: Aug 28, 2009 |Comments: 0
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
By: Gaytes
About the Author
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
(ArticlesBase SC #1172256)
Article Source: http://www.articlesbase.com/ – Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.
We have more than 12 years of experience providing CTI Solutions to our clients globally. We provide wide range of products with required customizations.As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
Our Products Information :
Call Accounting Software
Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.
Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :
· Z.Link Lite 11.0
· Z.Link Gold 11.0
· Z. Link Gold Centralized
· Z.Link Gold IP based
Call Center Solution
The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.
Gaytes Information Systems Private Ltd Call Center Solution Such As :
· Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.
· Blended : This software solution is blend of both Inbound and outbound call center solution.
· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.
Dialers such as :
Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing. Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically. Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.
Voice & Unified messaging
Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.
Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.
CTI Applications
CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.
Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.
Voice Loggers
Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.
Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.
SMS Solutions
SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.
GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.
Hotel Management Software
Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.
Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite – Standard
• Z.LINK Hotel Lite – Client/server
• Z.LINK Hotel Lite – With COS( ext. lock/unlock)
• Z.LINK Hotel Lite – Web based
• Z.LINK Hotel Lite – PMSI Module
Attendance Management
Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.
Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.
CRM Applications
CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs
Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.
Outsourcing Services
Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.
Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.
(ArticlesBase SC #1172256)
Gaytes –
About the Author:
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
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call accounting, operator console, voicemail, voip, call center solutions, crm, blended, unified communication, dialer, predictive dialer, conference software, voice loggers, fax servers, sms solutions, screen pop up, cti, ivr, epabx, telecommunication
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
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Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
GAYTES expertise in providing the complete range of telecom products starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions.
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Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
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Home Page > Internet > Call Centre Software
Call Centre Software
Posted: Jan 24, 2009 |Comments: 0
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Call Centre Software
By: simon
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(ArticlesBase SC #736776)
Article Source: http://www.articlesbase.com/ – Call Centre Software
Call center software – Shows the way ahead!
Call center software – Shows the way ahead!
Call center software help towards ensuring effective communication between the agent and the customer. It won’t be wrong to say that call center industry is functioning & getting benefited because of the availability of right call center software solutions. Whether you decide to outsource your business processes or to start your own in-house call center, employing authentic call center software solution is one area where the quality needs to be paramount and cannot be negotiated.
Effective communication is the foremost factor in any call center company which further demands highly advance call center software solutions. There are a number of challenges that arise every day in call centers which require highly professional suggestions & assistance to solve such issues.
Call center software can install voice messages for direct marketing, leaving automated voice mail messages and answering machines which are highly required in outbound calling scenario. After identifying live human voice advance
call center software solutions transmit the call directly to the available agent for further assistance.
There is some ultra-modern call center software solutions come in the market that makes it possible for your agents to work from home. In fact, it is believed that in future, the concept of virtual call center may become the norm where agents equipped with the right kind of hardware and correct call center software, will be able to manage inbound as well as outbound calls from their home office, while staying in full communication with their colleagues and superiors. Communication call center software solutions will allow instant system-wide messaging and employees too will be supported by receiving call center software. This will enable agents to manage telemarketing, routing, predictive dialing, automatic dialing, and automatic messaging easily, while staying up close with their families, further dodging the cost & time incurred commuting.
For more information on call center solutions & services browse through http://www.callcentertrade.com right now.
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Aspect Wins Nucleus Research Technology ROI Award for SAVO Sales Enablement Implementation
Chicago, IL (Vocus) July 8, 2010
SAVO, the industry-defining Sales Enablement leader, announced that customer Aspect, a global provider of unified communications and collaboration services and software, has received an ROI Technology Award from analyst firm Nucleus Research, for its SAVO implementation. Aspect was selected among 350 entries for the award, which recognizes organizations achieving exceptional return on investment (ROI) in IT deployments.
When evaluating Sales Enablement providers, Aspect chose SAVO for its content generation capabilities, integration with existing systems and ease of use. The company deployed SAVO to internal sellers and channel partners, and Nucleus Research’s analysis of the deployment found it delivered an ROI of 276 percent and payback in just five months. Key benefits of the SAVO deployment included increased sales productivity, reduced sales overhead and improved partner management.
Tom Chamberlain, Director of Sales Readiness at Aspect, led the SAVO implementation:
“Aspect enlisted SAVO’s services within the scope of a very aggressive implementation timeline. SAVO stepped up with their best practices approach and industry expertise to assist Aspect in accomplishing our objective to launch a comprehensive, efficient, and easy-to-use and maintain Sales Enablement system in just five weeks. SAVO’s commitment and proficiency proved the company to be an integral component of our Sales Enablement strategy.”
Nucleus Research carefully assessed the costs and business benefits of technology implementations for each nominated organization, and selected Aspect for the tremendous value per dollar spent.
Rebecca Wettemann, Vice President of Research at Nucleus Research, stated:
“In addition to improving overhead within the internal organization, SAVO enabled Aspect to streamline sales readiness with its channel partners, leading to better sales productivity and solid ROI.”
About SAVO
www.savogroup.com
SAVO is the industry’s leading provider of Sales Enablement solutions, which maximize a sales organization’s ability to communicate value and differentiation in clear, consistent, and compelling ways. SAVO’s award-winning, on demand application combines proven sales and marketing best practices to address all aspects of the sales enablement challenge – spanning people, process, content, and technology. SAVO’s on-demand application and services have been developed and refined through long-standing relationships with companies such as Morgan Stanley, VMware, Walt Disney, ADP, Staples, Unum and GE Healthcare. The combination of real-world client experience, an innovative consulting approach and award-winning technology uniquely positions SAVO to deliver practical solutions to enable the entire sales organization.
About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.
Follow Aspect on Twitter at http://www.twitter.com/AspectUC.
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Contact:
Leah Neaderthal
312-506-1727
###
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No commentsTouchStar, a World Class Provider of Call Center Solutions and Predictive Dialers, Releases Visual Supervisor Beta
TouchStar, a World Class Provider of Call Center Solutions and Predictive Dialers, Releases Visual Supervisor Beta
Denver, CO — April 20, 2007
TouchStar today announces the beta release of TouchStar’s Visual Supervisor application.
Visual Supervisor enables managers to map out a visual representation of their actual call center, from walls, to computer stations. By “mapping” out the call center floor, supervisors can quickly and easily view an image of the agent, the agents’ name, status, number of calls, talk time, campaign and many other metrics to gauge performance.
TouchStar Visual Supervisor is an evolution of the existing TouchStar Supervisor Application that already provides real time data to help supervisors make intelligent decisions based on agent performance, list effectiveness, campaign results and system settings.
TouchStar identified the opportunity for Visual Supervisor by speaking with clients that wanted additional visual capability to monitor their call center agent’s activity. Most call centers have high turnover rates, so associating an image, name and agent performance is powerful.
Steve Bederman, TouchStar’s CEO, commented: “The development of Visual Supervisor is another example of TouchStar’s commitment to our customers. We will continue to provide powerful, yet easy to use, tools to help our clients operate their businesses better.”
About Touchstar
TouchStar is a rapidly growing world class contact center solutions provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
Contact:
Christina Whitfield
Marketing Manager
TouchStar
303.338.0678 x.237
pr @ touchstar.com
http://www.touchstar.com
###
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No commentsHow to Get Rid Of Antimalware Doctor Protection Center Instantly
How to Get Rid Of Antimalware Doctor Protection Center Instantly
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How to Get Rid Of Antimalware Doctor Protection Center Instantly
Posted: Nov 16, 2010 |Comments: 0
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Do you have Antimalware Doctor Protection Center on your computer right now? Do you know Antimalware Doctor Protection Center is a fake antivirus program? Are you eager to remove Antimalware Doctor Protection Center completely before it ruins your system completely? You are finding the right article to remove Antimalware Doctor Protection Center here.
What is Antimalware Doctor Protection Center?
Antimalware Doctor Protection Center is well-known rogue antivirus program, which can not give your computer any protection. Like other fake antivirus programs, Antimalware Doctor Protection Center updates the new version of spyware every time by using fake antivirus scanners, Trojans and several malicious techniques. The ultimate goal of t Antimalware Doctor Protection Center is to force user to download this program in their system and then convince them to buy the full version of it. Antimalware Doctor Protection Center can cause serious destruction to the system by altering several processes and applications so removing Antimalware Doctor Protection Center is very important and need to be done as soon it is identified.
What Antimalware Doctor Protection Center does to destroy your computer?
Antimalware Doctor Protection Center gets installed through spyware in user’s computer and pretends to provide real-time guard to PC. But instead of doing the same Antimalware Doctor Protection Center installs other malicious spyware and causes serious destruction to the system. Once Antimalware Doctor Protection Center gets installed in PC, it configures itself to scan the computer automatically when the system starts and after finishing the scanning Antimalware Doctor Protection Center states that there are numerous viruses in the computer which need to be cleaning. But along with this message Antimalware Doctor Protection Center also states that the existing version of the Antimalware Doctor Protection Center is unable to fix this issue and for that user need to purchase the full version of the program. But in reality all this alerts and pop-ups are false and nothing more than scam, so user need to remove Antimalware Doctor Protection Center completely.
How to remove Antimalware Doctor Protection Center fake program from PC?
Removal of Antimalware Doctor Protection Center is very easy if user knows what it is. Just like other malicious programs user’s just need to uninstall Antimalware Doctor Protection Center and need to remove other related information’s from the computer. Stop the related processes of Antimalware Doctor Protection Center, alter the registry to remove the keys and values related to Antimalware Doctor Protection Center will help the user to get rid of this fake program. But performing this task is really very risky as if any important file or value gets changed is removed during this process from the registry then the entire system can become unbootable. Not only that, this type of Antimalware Doctor Protection Center also plant or install other hidden malicious files along with the main threat which is impossible to remove manually. So, it is recommended to use third party spyware removal tool which will effectively scan the entire system and help user to get rid of Antimalware Doctor Protection Center program for ever from PC.
Are you finding an effective antispyware program? Try Spyware Cease now. It is proven that Spyware Cease can remove Antimalware Doctor Protection Center completely from your computer. Free scan your computer now and see whether Spyware Cease can detect Antimalware Doctor Protection Center.
Retrieved from “http://www.articlesbase.com/security-articles/how-to-get-rid-of-antimalware-doctor-protection-center-instantly-3680506.html”
(ArticlesBase SC #3680506)
Alina Green –
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Visit Spyware Cease http://spywarecease.com/ or my blog www.computerspywarescanner.com to learn more about computer security.
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A Call Center Is The New Touch Point With Customers
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Home Page > Business > A Call Center Is The New Touch Point With Customers
A Call Center Is The New Touch Point With Customers
Posted: Aug 02, 2006 |Comments: 0
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A Call Center Is The New Touch Point With Customers
By: Abigail Franks
About the Author
Abigail Franks writes on a variety of subjects which include family, travel, and Home. For more information on predictive dialers and call centers visit the site at http://www.predictive-dialer.rsaweb.org
(ArticlesBase SC #45576)
Article Source: http://www.articlesbase.com/ – A Call Center Is The New Touch Point With Customers
Contact centers, commonly known as call centers have become the touch point for customers and business. These contact centers have grown from simple telephone sales to full customer service organizations. From billing issues and quote requests to full sales teams, the call center has delivered on the promise of lower overall costs to many businesses.
Call Centers, from a practical standpoint are actually a technology center that can be used for many things. These include:
Direct telephone answering. Customers call into the center with specific issues or problems.
Support Calls. Any technological product that needs technical support are now using call centers.
Outbound Calling: Calls to existing customers can be placed throughout the world from a centralized contact center.
Outbound Pre-Sales: Prospect calling to develop potential sales opportunities
Quotes: Customers can call in for rate quotes on products
Sales: Handling sales generated from a direct mailing, television or other advertising program
Email: Many call centers now offer direct email processing. Customers can email for specific problems or questions and have them answered usually within 24 hours.
IVR: Interactive Voice Response. Customer interaction with a computer system to obtain information or route the call to the correct department.
The opportunities for a business to benefit from a call center operation are only limited by their imagination. Contact centers are constantly being upgraded with the latest in technology. A good example is the recent growth in the use of voice over Internet protocol or VOIP. This is telephone service over the web.
One of the biggest technological features of many call centers is the predictive dialer. The technology behind a dialer is used for outbound calls like cold calling or pre-sales offerings. Instead of having individual employee-agents dialing numbers, the predictive dialer can manage the number of calls being made at any given point in time and adjust based on the number of available people to accept the call.
This tool is a call management system that is based on logic rules to deliver maximum efficiency.
A Predictive Dialer Can:
Can make and manage hundreds of calls at a time.
Has the ability to monitor the number of agents available to take a call
Can detect call status and route the call based on that status. Busy signals get called again, bad numbers are flagged or removed, a live person is auto routed to an agent, etc.
Auto adjusts the number of calls being dialed based on when an agent is expected to be free to accept the call. The predictive dialer is programmed with basic rules that determine the number of calls being made at any one time. The idea is to have everyone on the phone all the time but also have the process appear seamless to any potential customer. More agents available = more calls. Fewer agents available = less calls.
To much time between calls and the call center cost per call go up, increasing the operating expenses. To little time and the potential customer is held up and is likely to end the call without hearing the offer. Many of the newer predictive dialers actually can learn and adjust the original rules based on how the specific call center is operating. Overall, the call center has made customer support and customer relationship management easier, cheaper and faster.
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(ArticlesBase SC #45576)
Abigail Franks –
About the Author:
Abigail Franks writes on a variety of subjects which include family, travel, and Home. For more information on predictive dialers and call centers visit the site at http://www.predictive-dialer.rsaweb.org
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Abigail Franks writes on a variety of subjects which include family, travel, and Home. For more information on predictive dialers and call centers visit the site at http://www.predictive-dialer.rsaweb.org
How to create a call list for your autodialer or predictive dialer using Voicent software.
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Home Page > Business > Small Business > Telescript- A New Call Center Software Product
Telescript- A New Call Center Software Product
Posted: Feb 15, 2010 |Comments: 0
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Telescript- A New Call Center Software Product
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
(ArticlesBase SC #1859964)
Article Source: http://www.articlesbase.com/ – Telescript- A New Call Center Software Product
Call center software products have created an evolution in the way they function to offer best customer service for any business. One such software that has been designed to play a major role in the call center management is Telescript. It is described as CRM software, which will be efficient enough in increasing the productivity, effectiveness and the efficiency of the contact centers.
Shaped to be vastly flexible, the telescript software enables a user to tailor nearly any kind of calling campaigns to gather all your specific call center needs. Some of the key features of the software include:
Scripting capabilities:
Take for instance; your aim is to enter a new market with a service or product. In this regard, the telescript will be helping your agents to contact a client or a prospect to learn exactly what questions to ask so as to produce an appointment or close a sale or a new lead. As and when the prospect responds, the answers will get recorded for the future work. An email, invoice or fax can then be immediately generated and then sent out. This will instantly confirm the conversation and also set up a time to follow up.
A telescript can easily manage any kind of a campaign including multi-level sales campaign, inbound call center telemarketing campaign and others. This new software identifies scripting as one important transaction management tool, which ensures the proper storage of data. With the graphic scripting capabilities of Telescript, you can even decide upon images, sounds and logos that can be better utilized.
Flexibility:
With the growing business competition, it is very essential to make use of the most efficient techniques and tools available. With the powerful CRM software solution, you can propel your business forward. The software enables to customize marketing research, sales and other types of telephone work in order to fit into your basic requirements. It doesn’t include fixed fields, limits and screens placing you in control thereby enabling you to feel, look and design the technical aspects of any campaign.
Speed:
Being a CRM solution, the telescript can almost multiply the productivity. For an inbound set up, the software links to your own phone switch. It can pop the records of the callers and thereby scripts before the calls get answered. For handling of the outbound calls, it brings about a range of other features. These include super dialing, phone dialer, predictive dialing systems and the switch dialer can easily double the productivity.
Open Database Design:
One of the most powerful innovations of telescript is the open database design. When most of the call center systems are generally built on single database platform, it is telescript that enables customers to choose from the number of the database types including Oracle, SQL, ODBC and Access complaint databases. It not only stores information but also retrieves it from a user selectable database.
Real Time Reporting:
With this advancement, you can continuously assess on how your business campaign progresses, offering you a distinct competitive advantage. It brings you real time reports and updates, displaying the information on the call center sales, team, agent, contact rates, dialing rates and more. The software includes more than 25 built in reports, which analyze all features of a call center.
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Development of Shopping Centers in Ukraine
Development of Shopping Centers in Ukraine
Development of Shopping Centers in Ukraine
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Development of Shopping Centers in Ukraine
Posted: Mar 19, 2007 |Comments: 0
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Development of Shopping Centers in Ukraine
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Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
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Article Source: http://www.articlesbase.com/ – Development of Shopping Centers in Ukraine
The data offered by Colliers International Company are a strong confirmation to this fact: enterprises working in retail trade in January-May 2006 had 33,9 billion UAH of retail turnover, which is 27% more than their January-May 2005 turnover.
As the economics develops and retail trade capacities go up, one can notice gradual displacement in sales areas general structure – from markets to more civilized forms. Retail trade market – on behalf of customers as well as of retail operators – sets up constantly growing demands for a place where the actual process of buying occurs. According to the data of GfK-USM Company, supermarkets’ share in the everyday expenses for convenience goods in Ukraine went up from 21% in 2000 to 37% in 2005.
Development of every sector is inseparably linked with the economical situation in the country, and real estate is no exception. This dependency is of direct and simple character – economics development level is the main factor which determines the size of people’s solvent demand, which in its turn settles the size of retail trade, the main demand bearer for real estate in most countries. If we follow people’s revenue and expense dynamics and connect it with retail trade dynamics, we will come to a conclusion that these parameters are strongly correlated.
Strong demand for real estate has been observed for several years in every Ukrainian city with no exception. Presently, supply of trading areas, especially of those corresponding to high quality standards, is unable to satisfy the demand for them.
The reasons for this deficiency lie in the insufficient number of sales areas, lengthy land allotment procedures and constant postponements in terms of commissioning of shopping centers. Today it makes up only 70 square meters of such housing per 1000 Ukrainians, while this index is several times higher in the European countries. For example, in Poland, when the market turned to the stage of saturation in 2000-2001, this index was 277 square meters per 1000 people.
As before, downtown shopping centers find the largest market among the tenantry, though the centers situated in dormitory areas or in the outskirts gradually become of interest as well.
Speaking about the widespread formats of the shopping centers, it is necessary to mention that in Ukraine of today there doesn’t exist any strong classification of shopping centers, which is the reason of using Western analogues for analysis. In world-wide practice there exist several classifications of shopping centers; in such classifications all the formats are corresponding to certain criteria: size, target market, premises configuration, tenantry, etc. The shopping center’s zone of influence (microdistrict, district, regional centers) is also one of the classification criteria. Another classification is based upon determination of the anchor tenantry (specialized shopping center, festival shopping center, power-center, fashion shopping center, shopping and leisure center, public shopping center, etc). While working out shopping/shopping and leisure center conceptions, the authors often turn to the universally accepted classification of Urban Land Institute (the USA). Presently, however, Ukrainian shopping centers are of great variety, and it is almost impossible to relate them to some strict generally accepted formats; the reason for this is that the Ukrainian market is still rather young.
In Ukraine, the most widespread shopping center format is the one which has a supermarket as “the anchor”; a supermarket which in addition to low prices offers its customers a great range of high-quality goods, as well as the possibility to buy everything necessary at the same time at the same place. Such anchor tenants serve as a bait for the customers. The anchors’ distinguishing features are large size of the occupied area (more than 1000 square meters), long-termed lease contract (up to 10 years), as well as substantial capital investments in trading equipment and sales technologies. The anchors’ main function is to generate flows of visitors (for themselves as well as for other tenants) and to direct them to the certain areas of the shopping center. According to the world experience, the most effective disposition of the anchor tenants is considered to be in the places remote as much as possible from the incoming groups, for example at the floors which make the customers go up or down.
In Ukraine, anchor tenantry is usually represented by such commodity groups as foodstuffs, building materials, furniture, office equipment, IT, domestic appliances, clothes, footwear, goods for children, cosmetics, perfumery, accessories and presents.
The tendency of growth of the population solvent demand affected positively the dynamics of regional shopping centers development as well. Despite the fact that regional real estate markets fall behind the Kyiv market for about four years, on the whole in Ukraine there are about 60 large shopping centers with more than 600 000 square meters of total area. The majority of regional shopping centers are actually reconstructed emporiums and self-service stores. Correspondingly, most of them can’t pass for professional shopping centers as for their architecture, conception and area. Lately, however, there have appeared some really professional regional objects as “Evropa” and “Srednefontanskaya Shopping Center” in Odessa, Shopping and leisure centers “Daffy”, “Most” and “Evropa-center” in Dnipropetrovsk, “Caravan” in Kharkiv, shopping and leisure center “Donetsk-City-Center”, “Metro” in Lviv, Odessa, Kyiv, Poltava, Dnipropetrovsk, Krivy Rig, Kharkiv, Lugansk, etc.
The rent rate in regional centers doesn’t differ greatly from that in Kyiv, as construction costs are about the same everywhere and come to 0-1000 per 1 square meter. The average rent in regional shopping centers is about -100 per 1 square meter a month. The average basic rent growth came to 10% in the first six months of 2006, comparing to December 2005. In areas of keen demand for certain objects the prices growth made up 15%. The main reason for this growth is, as before, the limited supply of high-quality sales areas in shopping centers, as well as in the most popular trading corridors. The rent rate may differ according to the location of a shopping center, the company’s profile, the size of the tenement. The highest rent is paid by the present-accessories commodity group operators (-65 in 2004, -100 in 2005), while the lowest rent is fixed for the anchor tenants of leisure sector and supermarkets (-13 in 2004, -21 in 2005). As a result, in its rent rates Kyiv has long ago left behind such capitals of the Eastern Europe as Warsaw, Budapest and Prague.
However, it is strange that increasing the rent rate of real estate projects doesn’t result in reduction of their payback period; on the contrary – we presently can observe a tendency of its growth. Comparing to the “first wave” shopping centers which were recompensated in two or three years, today the payback period is claimed by the experts as five-eight years. This fact is a natural after-effect to the market development – here come new shopping center formats, where the stores are represented not only by domestic operators, but by international retail operators as well. In the environment of constantly growing competition shopping center project designers have to keep to more expensive quality parameters. As a result, sizes of shopping center investments are constantly growing (up to 0-800 per 1 square meter in 2006), involving mostly decoration, infrastructure and bringing in entertainment services operators as anchor tenants. Entertainment complexes in shopping centers permit not only to create necessary conditions for a customer’s leisure (which widens a trading object’s range of services), but also effectively generate extra customer flows for the rest of the shopping center tenants. Lately we may have observed tendencies demonstrating that a shopping center which cares for its own success has to provide not only supermarkets and fast-food restaurants, but also billiards clubs, cinemas, nurseries, a skating rink, etc. Owners of shopping centers invite show business and leisure operators on beneficial terms. Their rent rate is determined individually and is usually lower than the average one. Preferential rent terms and growth of demand for leisure sector companies’ services stimulate noticeably their development. In 2005 the number of such operators as anchor tenants increased for 30-50%.
The Ukrainian market is undoubtedly becoming more and more attractive for international operators; it is supported by the fact that throughout 2005 and 2006 Ukraine has been firmly holding top positions in the rating of the most promising retail markets made up by A.T. Kearney GRDI (Global Retail Development Index) Company. In 2003 Ukraine took up the 11th place, in 2004 – the 3rd, in 200 – the 4th. At the beginning of 2006 Ukraine held the 4th place in this rating, yielding the palm to India, Vietnam and Russia. In view of this, the foreign companies’ activity at buying of already operating shopping centers has remarkably increased. It may be illustrated by the fact that in October 2006 93% of shares of the shopping and leisure center “Ukraine” were sold to the Irish Quinn Group company. Heretofore the center was owned by the American company NCH Advisors Inc. Also, in the first half year of 2006 the London investment company 1849 PLC, together with one of the largest international investment companies Apollo Real Estate Advisors (the USA), bought the Kyiv shopping center “Pyramida”, which had been the property of the Jordan company Arab Piramids.
In 2007-2008 we expect arrival and activation of such well-known international operators as IKEA, Auchan, Ramstore, Ava, OBI, Bata, Leroy Merlin, as well as active development of the Russian trading networks “The Sedmoy Continent”, “Pyaterochka”, “Perekryostok”, “Mosmart”, “Veymart”.
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Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
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shopping centers, ukraine, development, investment, retail trade market, formats of the shopping centers, anchor tenantry
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Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
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