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Home Page > Technology > Cell Phones > Inbound Call Center SoftWare
Inbound Call Center SoftWare
Posted: Jun 18, 2009 |Comments: 0
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Inbound Call Center SoftWare
By: suman dey
About the Author
For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
(ArticlesBase SC #978836)
Article Source: http://www.articlesbase.com/ – Inbound Call Center SoftWare
Due to the current economic situation, Virtual Call Centers have become in tremendous demand. Virtual Call Centers are great “recession busters” mainly because they help companies save extensive amounts of money and also help employees by allowing them to work at home. But recently, Freedom TeleWork has further advanced a specific detail in Virtual Call Centers. They have simply put together a new online community of TeleWorkers, an exclusive term for Virtual Call Center agents.
The way it works is by having these TeleWorkers sign up with Freedom TeleWork. They then go through extensive and meticulous testing and training. The goal of these tests and training is to ensure total quality assurance to the employers that hire out these TeleWorkers. After all the tests and training, the Virtual Call Center agents are now ready to work. Because this community of TeleWorkers is so personalized and customized, the employers now have a large selection of Virtual Call Center agents they can choose from. The preferences range tremendously in all categories. The employers can choose preferences that are more important to them, such as fluency, experience, time availability, competency, and other preferences. Obviously, all these preferences affect price, which in itself is also a unique preference. For example, if a certain company doesn’t need the most fluent or intelligent TeleWorker for a very basic campaign, they can hire a Virtual Call Center agent for very little, possibly even as low as 1 or 2 dollars an hour.
The TeleWorkers then work with their employers through a Hosted Call Center or a Virtual Call Center. They work with all the unique features that come with a Hosted Contact Center, such as Predictive Dialing, IVR (Interactive Voice Response), Voice Broadcasting and all the Hosted Call Center Supervisory tools. A Predictive Dialer helps TeleWorkers organize and save time by “predicting” the next call. Basically, the Predictive Dialer sorts out and filters the “bad” numbers and also moves the busy or unanswered calls to the bottom of the list to be called at a later time. The Predictive Dialer starts the next call at the end of the agent’s current call, consequently reducing any “wait” time for the TeleWorker. Predictive Dialing saves Virtual Call Center agents a lot of time. Interestingly enough, according to a 2002 survey, Virtual Call Center agents use almost 50 minutes of every hour working, as opposed to a regular agent not using a Predictive Dialer using only 20 minutes of every hour working. Predictive Dialing works extremely well with Voice Broadcasting and IVR for optimal results.
Besides for the huge benefits that companies receive from Virtual Call Center agents and Hosted Call Centers, the TeleWorkers themselves gain much benefit as well. The Virtual Call Center agents have a major advantage in that they can work from home. This reduces many hassles such as preparing for work, waking up early to travel to work, traveling to work and getting in stuck in traffic, as well as not having to pay for gas. TeleWorkers can also possibly work when they’re sick since they work from home. Besides for all these advantages that TeleWorkers have, the pay they receive is just as good or if not, even better than that of traditional call center agents.
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(ArticlesBase SC #978836)
suman dey –
About the Author:
For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
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When caller is not a call center Customer.MP4
This is a “Call Center Assistance” IVR Application that asks the user to identify whether he is an existing user or a new user. If he is a new user, then the application asks him to speak in his name and company name. The application records this information in an audio file for future use. It then informs the user that the call is being transferred to a call center executive and exits.
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Benefits Of Outbound Call Centers
Benefits Of Outbound Call Centers
Benefits Of Outbound Call Centers
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Home Page > Business > Outsourcing > Benefits Of Outbound Call Centers
Benefits Of Outbound Call Centers
Posted: Feb 01, 2010 |Comments: 0
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Benefits Of Outbound Call Centers
By: garretlloyd
About the Author
InSO provides world class inbound & outbound call center services, offshore BPO & technical support, international telephone order taking & business answering services.
(ArticlesBase SC #1805890)
Article Source: http://www.articlesbase.com/ – Benefits Of Outbound Call Centers
Outsourcing call center services is a cost effective way of improving customer service and boosting sales. That is why many companies, irrespective of their size, make use of call centers to cater to customer service. With the unbelievable expansion in this niche, the number of call center service providers has more than quadrupled. That being the case, choosing the right service provider can be something of a challenge. The key to selecting the right service provider is to assess and evaluate your own needs and identify an expert in the particular niche.
Outbound call center services, as the term indicates, make outbound calls to existing and potential customers on behalf of the company. Their intention could be to provide additional information on existing products, provide information on new products and thus sell these products and services. Some companies also make use of outbound call centers to induce customers to take some action like make a bill payment. Outbound call center services thus provide telemarketing calls primarily and fund raising calls to a small extent. They will also participate in several campaigns that enable a company to retain customer loyalty.
Since more and more companies are becoming increasingly aware of the importance of excellent customer care, they make use of these services to enhance and strengthen their sales campaigns and customer support services. Direct marketing has also been strengthened by the practice of soliciting orders by cold calling prospective clients. Outbound call centers make these calls and many companies are able to widen their customer base.
To be effective in boosting sales and establish a strong brand identity, outbound call centers have to be a full-fledged body that accomplishes the major task of contacting existing and potential customers for the sake of developing relationships with them. These service providers also provide additional services like lead generation, research, fund raising and product promotion. To efficiently handle these duties, call centers need technological excellence coupled with experienced staff. There must also be a strong commitment to excellent customer service. After all, generating sales from new or existing customers requires a fair amount of patience and skills of persuasion along with technical expertise.
Many companies find it financially viable to outsource outbound call center services. That way, they can enjoy the benefits without having to expand their resources to train staff and generate the technical backup for such services. Outsourcing is perhaps the only way in which companies can provide services 24/7 at rates that are within their budget. Also, by outsourcing these tasks, the parent company can utilize its resources for other tasks like marketing, sales and development of new products.
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InSO provides world class inbound & outbound call center services, offshore BPO & technical support, international telephone order taking & business answering services.
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InSO provides world class inbound & outbound call center services, offshore BPO & technical support, international telephone order taking & business answering services.
Inbound Call Centers Solve Phone Answering Dilemma?
Inbound Call Centers Solve Phone Answering Dilemma?
Inbound Call Centers Solve Phone Answering Dilemma
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Home Page > Business > Customer Service > Inbound Call Centers Solve Phone Answering Dilemma
Inbound Call Centers Solve Phone Answering Dilemma
Posted: May 16, 2010 |Comments: 0
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Inbound Call Centers Solve Phone Answering Dilemma
By: Anne Geller
About the Author
Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.
(ArticlesBase SC #2383661)
Article Source: http://www.articlesbase.com/ – Inbound Call Centers Solve Phone Answering Dilemma
Established business firms ultimately reach a point when incoming calls become more than what the company’s in-house call representatives can manage. In the business industry, missed calls always relate to missed sales opportunities which further translate to revenue loss. This is usually the time when business establishments seek the help of inbound call centers whose teams are composed of individuals professionally trained to function as 24-hour answering service representatives.
The inbound call representatives may also handle other call answering services such as handling of overflow calls, scheduling or setting appointments, answering customer inquiries, providing customer support and taking down orders. With a variety of services available to companies, inbound call center services may be considered as the one-stop shop solution for companies in need of telephone answering services.
24-hour answering services are most often utilized by firms engaged in the provision of services to varied members of the population, such as those who are in the medical and legal fields. Answering services are primarily focused on taking messages and passing them through the proper channels in a timely and efficient manner. Outsourcing telephone answering services to inbound call centers allow messages to be taken and handled even during off peak hours, holidays, and weekends.
Overflow calls are handled in such a way that when call volume goes beyond the company’s manpower capabilities, all unanswered calls are automatically rerouted to the inbound call center’s phone lines and are answered after the third ring. Generally, the overflow call management services are scheduled by the companies themselves based on the times when most calls are flooding their lines.
The Order-taking answering service is considered to be an important asset by businesses which utilize and maintain print and online catalogues as a business tool. As one cannot predict when orders will be placed for a certain product, it will always be a safe alternative to have a call center representative on hand at all times to receive and process the orders. That way no revenue is lost and customer satisfaction is achieved.
Customer care answering services on the other hand are devised in such a way that companies will always have a representative to take customer inquiry and complaints as well as provide product support to consumers. This is extremely important in a company’s sales operations as a company’s existence depends on its customer base. With this certain type of inbound call center service customer satisfaction becomes the topmost priority. Some inbound call centers provide companies with extra services such as live chat assistance and online customer support services to cover all possible sources of customer inquiries.
Help Desk services provide customers a venue for common queries about products or services a company are offering the public. Outsourcing allows companies a cost-effective solution in handling trivial issues which usually take up most of their in-house call representative’s time.
Inbound Call Center Services provide companies from varied industries with a cost-effective way of handling all incoming calls and customer inquiries while their own salespeople devote time and effort on closing deals and performing key sales and corporate functions.
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(ArticlesBase SC #2383661)
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Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.
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Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.
Offshore Outsourcing
www.inso.us India is indeed the destination for getting quality call center services. InSO Int’l Call Center is THE Best Offshore Outsourcing Option you can ask for!
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Home Page > Business > Outsourcing > Call Center Services and Inbound Call Centers
Call Center Services and Inbound Call Centers
Posted: Oct 08, 2010 |Comments: 0
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Call Center Services and Inbound Call Centers
By: Swathi Tech
About the Author
For more information about Call Center Services and Inbound call centers in India please visit our corporate website http://outsource2alpha.com
(ArticlesBase SC #3430892)
Article Source: http://www.articlesbase.com/ – Call Center Services and Inbound Call Centers
India is the world’s leading Call Center Services provider because of the right resources available for the call center requirement. Call Center Services provided by companies in India are of quality standard. There are several reason why the world chooses India when it comes to outsourcing.
Few reasons to outsource call center services to India are:
a. Quality Service
b. Cost effective
c. Increase in customers’ sales
d. Time and energy saving
e. Certified professionals
f. Proficient in skills and etiquette
g. Experienced and motivated
Inbound call centers in India recruit the best of the best call operators who are technically skilled and are having in serving customers who have provided several services like technical support,
Now you can be relaxed, inbound call center services can be utilized by companies that offer offshore outsourcing services, technical support services, cross selling and product selling.
Top outsourcing companies satisfy their customers with their world class offshore outsourcing call center services. With top quality inbound call center services, customers can remain confident about their inbound call centers if or when they are away from their office without worrying about their business because they will be rest assured that their calls are being answered swiftly, professionally and politely according to each customer’s requirement.
Inbound call center services can help your business in several ways:
• Order taking services-customers would be able to interact live with customer representatives
• Order processing services – activities that are involved when a trained customer service representative gets a request for information, or gets an order for a product(s) or service through to the last stage.
• Help desk services – customers will be answered regarding your product or services. .
• Answering services – taking messages for clients when they go on vacation or after the working hours.
Now you can make your clients pleased with our outsourcing services through offshore outsourcing.
Inbound call center services helps to improve customer relationship management. It is a very effective way to acquire business growth.
Outsource2alpha has been in the call center business for more than a decade and know the strategies of keeping customers satisfied. Take advantage of offshore outsourcing services and see your business grow. The outsourcing services offered by Outsource2alpha include BPO-Business Process Outsourcing, Healthcare Services and Data Entry Services apart from outsourcing services and offshore call centers.
Retrieved from “http://www.articlesbase.com/outsourcing-articles/call-center-services-and-inbound-call-centers-3430892.html”
(ArticlesBase SC #3430892)
Swathi Tech –
About the Author:
For more information about Call Center Services and Inbound call centers in India please visit our corporate website http://outsource2alpha.com
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For more information about Call Center Services and Inbound call centers in India please visit our corporate website http://outsource2alpha.com
Short demo of Vicidial or GoAutodial from an agent perspective. This is with manual calls, not with predictive dialing enabled. The call center application, Vicidial, supports predictive dialing but that is only recommended when you have more than a couple of agents. Call Centers often have many agents and this outbound or inbound call center solution supports many options. Show with the Asterisk system, but also viable with Cisco, Avaya, Toshiba, Shoretel and many other through SIP or other trunks.
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Use of Customized Call Center Software
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Home Page > Business > Customer Service > Use of Customized Call Center Software
Use of Customized Call Center Software
Posted: Apr 28, 2010 |Comments: 0
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Use of Customized Call Center Software
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
(ArticlesBase SC #2250862)
Article Source: http://www.articlesbase.com/ – Use of Customized Call Center Software
Contact center software refers to advanced system support that can handle all incoming calls in the business. In a broader aspect, use of such improved system can be much effective and efficient. These systems are designed to help you gain a cost-effective choice other than the answering services.
The software usage can reduce the need of hiring great lot of operators that offer less service. The custom-made call center software is intended to process all incoming calls as they come by. Furthermore, the processing of the calls is done in such a manner so as to offer consumers a different feeling altogether.
Customized call center software offers a unique feel that the personal needs of the customers are given special attention that is self-directed. Most large and small-size businesses have already realized the use of this advanced approach. On whole, after using this software solution most companies found that there still remains the same number of unseen customers or potential that the company wishes to reach out.
It can be quite intimidating for an organization to select the proper contact center software. First the company needs to be focused on the given service that they actually need. In the first place, several questions need to be answered from your own end. Some of these questions include:
Is your business totally dedicated to offer incoming calls?
Does processing of the incoming calls stand as secondary?
Does your company need callers to be offered the opportunity to leave inquiries or messages?
Do you company want to delay the overall waiting time?
Do you want to route your callers to any specific agent?
Does your business require the use of any online music while waiting for the call transfer?
So, these are some of the important queries that need to be highlighted for sure. In addition, answer to these queries will offer a definitive gist of the given services that is required and can also be bought. Call center software that proves to be efficient offer good services that can be checked on Internet.
If your business needs, one can also contact local system administrator for having the call center software. All businesses will include the given option of setting and installing software. They will be able to call and to hire any software installer so as to make the entire set-up wholly hands free.
All businesses should make sure that they do not over or under estimate their professionals or personal needs. If an organization invests into any large system, then given budget would unnecessarily be wasted. On the other hand, having small system can even jam the given phone lines leading to the missing out of potential clients.
One unique method to select the best software solution will be to make contact with similar businesses and check out the software that handles the incoming calls. In order to maintain the discretion, businesses can contact over the Internet. If you choose to select any offline center then you will be able to find out tips to increase the overall efficiency of the software.
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More Call Center Software Articles
No commentsAdvantages of Teleconferencing Services
The real-time exchange of information between people who are not in the same physical space is taking place through teleconferencing. This video describes the advantages of teleconferencing services. For more information, please visit; www.answerphoneusa.com
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Domestic Customer Service Call Centers Outpace Overseas Providers
Portland, Oregon — January 10, 2007
With Dell, Capital One and JPMorgan all reversing course on outsourced customer-facing communications, it has become apparent that outstanding service is essential for long-term customer retention.
“Simply put, it’s all about quality,” explains Anita Rubio of Pocket-Poet, Inc. “There is no substitute for high-quality customer service, which is why we never skimp on quality to save a few pennies per call.” Rubio, like many business leaders, has seen a boost in consumer loyalty resulting from an improvement in overall customer service.
“We have seen an increase in inquiries from businesses shifting from overseas call centers,” says Tony Dopun, Answer Force.com consultant. “Business owners are finding that the marginal cost differential is far outweighed by the superior support provided by U.S. based call centers. Businesses around the world spend billions of dollars to reach and engage reluctant consumers and customers. Organizations who choose to follow these large-scale marketing campaigns with sub-par customer service will see significant numbers of frustrated customers switching to competitors.”
Portland-based Answer Force is an industry leader that provides high quality inbound call center services. After weathering the storm of overseas competition, the domestic call center is seen by businesses ranging from micro-businesses to multi-national corporations as a cost-effective source of high quality customer support.
“Every customer is important and we simply can’t put the success of our businesses in a call center that struggles with infrastructure and quality,” explains Jan Skawinski of Gelato Pro, Inc. “When it comes to customer service, quality should never be sacrificed.”
With only a marginal difference in cost between domestic and overseas call centers, quality is tipping the scales in favor of domestic customer communication providers like [Answer Force.com] for businesses looking to provide superior customer support.
ABOUT ANSWER FORCE
Answer Force is a full-service contact center providing service to nationwide clientèle from their Portland, Oregon, location. By investing in proprietary technology and developing web-enabled software solutions, Answer Force offers tailored businesses solutions to companies, governmental agencies and educational institutions that outsource their call management. Combining more than a decade of experience in business-to-business telecom with the latest in program development, Answer Force provides customers with premier customer service quality for a fraction of the cost of comparable in-house services.
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TouchStar, a World Class Provider of Call Center Software and Predictive Dialers, Announces Growth in Asia
TouchStar, a World Class Provider of Call Center Software and Predictive Dialers, Announces Growth in Asia
Manila, Philippines — June 2, 2007
TouchStar today announces growth and success in the Asian call center market.
TouchStar opened its Manila, Philippines, office in 2003 with 10 employees to provide support for current clients in Asia. Today, TouchStar has over 50 employees based in Manila to provide clients with world class customer support, development, and sales. TouchStar plans on extending its overhead in the near future.
TouchStar originally chose Manila because of the need to support clients in the immediate area. Over time, TouchStar found that the work ethic, skill, and neutral accent of the people of the Philippines have been an asset to the entire company. Also, the geographic location and cost effectiveness of doing business in Manila provides an excellent base for supporting the entire Asia Pacific region.
Steve Bederman, TouchStar’s CEO, commented, “TouchStar is supporting 20% of the Philippine call center market and we are quickly growing in other Asia Pacific countries. I would like to recognize our clients for their support of our relationship and our employees for working with our core value of honoring our client’s trust in choosing us.”
TouchStar recently gained new clients in Jakarta, Indonesia, and Malaysia. New business development initiatives are driving a record number of leads in the region.
TouchStar will be participating at Cebu ICT 2007 (http://www.cebuict2007.com/index.html), June 26th -28th, 2007. TouchStar is looking forward to seeing clients and new potential partners at the show.
About TouchStar:
TouchStar is a rapidly growing world class provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging, and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
Contact:
Christina Whitfield
Marketing Manager
TouchStar
303.338.0678 x.237
http://www.touchstar.com
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