Compare Call Center Software

AT&T ‘Day In The Life’ of a Corporate Call Center employee. To apply for employment with AT&T, head to www.att.jobs video production by: www.maddash.net

FOR THE HD VERSION OF THIS, PLEASE GO TO MY VIMEO SITE: Music video off the “Matic” album, MCA Music Philippines. Directed by Marie Jamora Directed of Photography: Odyssey Flores Produced by Leigh Topacio / Cambio Assistant Director: Niccolo Reyes Production Design: Trinka Lat & Biboy Belarmino Styling: Christina Dy & Sharon See Production Manager: Harold Soon Editing & Color Correction: Marie Jamora
Video Rating: 4 / 5

Where to find Audio Conference Service Providers

For a company looking to make use of an audio conference service, there are various providers available for them to choose from.

They can either rent the equipment or they can buy them if ever they need to hold conferences regularly. Audio conferencing companies offer various software, equipment, setup, and follow-up services to their clients. It is ideal to compare the prices offered by each company to make sure that it is the right provider. Here is a list of some companies to check out.

 Avaya/Spectel, Inc.

Avaya is a common brand used by most contact centers. They offer web, video, and audio conferencing services. Handling communications for more than a billion businesses all over the world is one reason why this company made it in the Fortune 500R list.

InterCall

The great thing about getting an audio conference service from InterCall is that they are considered to be the largest provider for this type of service. Most customers will find everything that they need in this company, in terms of communication technology.

MCI Conferencing

If reputation and specialization is important, MCI Conferencing could be the right provider to work with. They are the largest audio conferencing company today. With that, they offer a full array of conferencing services to match their client’s needs.

There are still so many companies that offer an audio conference service, most not only provide reliable equipment, but also good quality service to back it up. As a client, comparing them side by side before choosing the right one will be the best method to take.

Aviva contact centre demo created by Symon Dacon graphics team

Related Avaya Contact Center Articles

Outsourcing Outbound Call Center Services And Its Benefits

In the cold economy of today, you may be seeking for effective ways to meet up against the difficult times. The rising cost is a major concern and it is quality that stands significant all the way for any businesses. No business would like to compromise on the quality. This is where the importance of the call center outsourcing matters the most. In the current scenario, it is through the help of the offshore outbound contact center that you can organize all your essential non core business services and thereby experience your profits to grow.

These days, you will get many companies that specialize in offering customers with the top-notch outbound call center services. With their improved proficiency in offering diverse services, most outsourcing companies have earned the global clientele. Selection of a right firm will ensure proven and result oriented approach and process that brings forth a guaranteed value for the money invested.

Hiring outbound call center services is not just all about money. Many a times, the outbound business process outsourcing service provider functions as extensions of their client companies producing outstanding results at a relatively low cost. Being a service based industry, outbound call centers offer advanced and latest technology that supports various business operations

Services on offer:

Outbound call centre services as offered at any business firm include a number of specialized services. These include direct mail follow up services, database selling services, telemarketing services, market intelligence services, appointment setting and lastly the lead generation services.

Areas served:

The call centre professionals engaged in outbound sales include expertise in the following areas like product launches, order fulfillment, sales support, product sales, order taking, sales lead generation, customer satisfaction surveys, conference and registration.

The benefits in outsourcing outbound call centre services:

•    Through outsourcing, a person can save up to 60% on the total operating costs. This is something that will create a great difference to your own investment.

•    With resort to the high quality infrastructure, most BPO firms make sure that the possibility of the system breakdown remains close to zero.

•    Most call centers record and monitor each and every call for the reference of their business clients.

•    You get access to a dedicated team comprising of outbound call center representatives who are dedicated to work on 24x7x365 basis.

•    The service providers go through a rigorous training only to make sure that you are well versed to meet your business goals.

Being in service of many years, most experienced BPO firms bring you trained and efficient resource in the form of the agents those who work for the customer day in and day out. Today, you will find that a typical agent imbibes a range of characteristics. These include:

•    Proficiency in marketing, selling and communication
•    Experienced and well trained in offering clients with the best outbound contact center services
•    Ensuing safety and security of your business

If your aim is to improve the profit margins of your company by availing the best outbound services then select one of the distinguished contact centers in the world. This is the way you can ensure quality services.

Angel.com Launches Next Generation of Virtual Call Center Solution, VCC’08

Angel logo

McLean, VA — March 31, 2008

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, introduced today the latest version of its industry-leading Virtual Call Center solution, VCC’08. Angel.com VCC’08 combines powerful automated call distribution (ACD) and IVR tools into a single, hosted application that allows companies to quickly and effectively address caller needs.

“Angel.com has set the standard in the industry for continuous and customer-focused innovation and product design,” said Michael Zirngibl, President and CEO of Angel.com. “VCC’08 confirms our leadership position by using the latest technology and software-as-a-service platform to create a call center solution that combines a user-friendly interface, ease of deployment and wealth of features.”

The new VCC’08 solution from Angel.com offers several significant new features for all system users, including agents, supervisors, managers and administrators. Highlights include:

Agent Monitor — VCC’08 provides call center agents unparalleled flexibility and productivity tools to improve performance and help manage the caller experience. Agents can set their status, set away messages that are viewable by supervisors, and screen incoming calls to engage callers they know they can assist. Agents can also view the caller and agent queue, extend call wrap-up times and select pre-approved caller dispositions for better agent-manager communication.

Supervisor Monitor — VCC’08 gives supervisors real-time access to comprehensive call center data selectable on-the-fly, without the need to create reports. Call queue and agent monitoring tools allow supervisors to view calls abandoned, redirected and answered; monitor agent utilization; and access critical call center statistics such as average speed to answer, wait time and more.

High-level Management Reporting — With VCC’08, managers and other key stakeholders have instant access to detailed call activity, call outcome and agent stats at their fingertips to proactively manage the call center. A call drill-down feature provides a step-by-step account of an individual call for the ultimate in call center transparency. Data filters allow managers to analyze calls based on outcome, agent action, dialed numbers and more. Managers can also access filters and stat reports that measure hundreds of key metrics, from average wait time and speed-to-answer to agent actions and skills analysis, providing unparalleled ability to evaluate the entire call center operation.

Top-level Administrator Control — From transferring music and fail destination routing to setting service levels, top-level tools within VCC’08 empower administrators to improve the call experience and customize data collection and reporting for effective management.

A Collaborative Effort

Many of the most powerful and unique features of VCC’08 are the result of significant development collaboration between Angel.com and its customers. As Angel.com set about to redesign and improve its already highly-rated Virtual Call Center solution, existing VCC customers participated in testing to gather first-hand feedback on the features most prized by the solution’s day-to-day users. Their suggestions were instrumental in the development of a VCC platform aimed at improving the call experience for caller, agent, manager and company.

“We have been very pleased with how Angel.com’s current Virtual Call Center solution has helped optimize our very active support center,” said Rodney Edmonds, Help Desk Lead for Unisys. “After test-driving VCC’08, we’ve seen that Angel.com has made a great product even better. Our service and support operation will remain a competitive advantage for Unisys customers and employees thanks to VCC’08.”

Sam Aparicio, Chief Technology Officer for Angel.com, said the company’s customers were instrumental in helping Angel.com deliver a world-class product in VCC’08.

“Our customers are among the most respected and innovative companies in their respective industries,” said Aparicio. “They recognize how state-of-the-art technology applied properly can improve the satisfaction of both internal and external customers. VCC’08 was developed with their stringent requirements in mind.”

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexible applications. For more information, visit http://www.angel.com

# # #

©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

More Virtual Call Center Press Releases

NHS Direct Contact Centre demo by Symon Dacon graphics team
Video Rating: 0 / 5

More details at www.symondacon.com

What is Inbound Call Center?

Call centers are mainly categorized into two types: inbound and outbound call center according to the services they are serving to the customer. Call center is basically an office where customer service representatives attend inbound calls of customer regarding queries and information fulfillment, and where outbound calls to potential customers and clients are made.

Inbound call centers are becoming increasingly popular across all size of organization these days. Inbound Call centers play an important role in most modern companies, as customers are the main asset of any successful organization and these call center fulfill the need of customers to create a strong link between a company and its customers.

Inbound customer service representatives who are well trained to handle customer support, information inquiries, and technical help desk calls and keep you connect with your potential customer to succeed in such competitive business environment.

Nowadays, Inbound call centers are fully equipped with the latest call center technology and best infrastructure. And competent customer service representatives are also very critical to the success of any inbound call center. The well trained and highly educated customer care executives are better understand what exactly customer looking for and come with exact information with very efficient and friendly way.

One of the priorities of the business of inbound call center is the technical helpesk support and customer care support. The second major division of inbound call center is order processing. Many well-known companies are working with large call centers, which are spread nationwide and ensure that the orders are actually 24 hours a day and 365 days a year is achievable.

Outsourcing Inbound call center services is one of the powerful business model which help business owner to transfers the responsibility of one or more company’s functions like customer care support, back office support, technical helpdesk and chat/email support to reliable and expert source that allows the business owner to focus core business area of company.

www.ayscallcenter.com – Our outsourced call centers are designed to maximize efficiencies and provide the most cost effective business solutions possible. We can tailor a flexible solution to meet the specific requirements of your business.

Pompano, FL — February 9, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Call center operations with 10-100 agents will truly benefit from this offering in terms of Cap-X, deployment with 21 days, and minimal monthly costs, ” stated Gregg Troyanowski, president of Promero. “Hosted in Promero’s state of the art data center, Promero offers SAAS [software as a service] flexible financial packages including ‘Per User

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

###

TouchStar, a World Class Provider of Call Center Solutions and Predictive Dialers, Releases Quality Assurance Application Beta

Denver, CO — April 27, 2007

TouchStar today announces the availability of its Beta release of TouchStar Quality Assurance application.

TouchStar’s Quality Assurance application allows a call center manager to listen to a recorded conversation and use a custom electronic form to evaluate the call.

The benefit of the Quality Assurance application is that users can rapidly gather data from call recordings to make intelligent decisions regarding their campaign, script, and agent performance. Customer feedback is also easily obtained to improve the success of their call center.

Steve Bederman, TouchStar’s CEO, commented: “We understand our clients around the world because our Client Advocates proactively and consistently speak with them. Our Client Advocates brought the idea of QA to the development team. By offering the QA Application to our clients, they are able to overcome obstacles and provide service excellence around the world.”

About Touchstar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

Marketing Manager

TouchStar

303.338.0678 x.237

http://www.touchstar.com

###

©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Portland, OR — October 12, 2006 –-

One or two employees calling in sick can slow business progress, though large businesses may recover quickly. When 10%, 20% or 30% of a workforce call in sick, however, most businesses will suffer irreparable impairment.

Bird flu concerns, as well as anxiety over other unknown large-scale health threats, have businesses focusing on business recovery plans. “My company has started a dialogue on business recovery and continuity in case of bird flu or other illness,” Robert Melillo, 35, New York, explains. “Working from home is a possibility, especially after contracting with a call center to facilitate reliable communication,” Melillo continues.

Call center service providers have been receiving a greater number of inquiries from companies looking into redundant and emergency communication strategies in order to mitigate catastrophic economic loss as a result of a bird flu outbreak or other medical disaster.

“Our organization is still getting inquiries from companies concerned with terror threats and related issues that may impact business, particularly in the travel and tourism sectors. However, the bird flu has become an area of concern for many businesses apprehensive about a breakdown in communication resulting from large-scale staff deficiency,” Andrew Lewandoski, Sales Director for AnswerConnect.com explains. “While tactics vary from industry to industry, there has certainly been an up-tick in overall concern for corporate communications redundancy. We have had to evolve as well, focusing our core competencies on assisting businesses with high level communication, problem resolution, seamless customer service and resourceful communication procedures,” Lewandoski continues.

Regardless of industry, small, mid-sized and enterprise level companies are continuing to express concern with the potential impact of the bird flu or other viral outbreak which can devastate staff availability and cause extreme economic loss, especially when heavily invested in sourcing operations abroad. While redundant and emergency communication systems have long been acknowledged as a corporate necessity, studies suggest that fewer than 2% of companies in America have such a plan. Regardless of application, the value proposition and dependable nature of call center service providers may prove to be a wise insurance policy whether or not an outbreak occurs.

ABOUT ANSWERCONNECT

AnswerConnect is a full-service contact center located in the Pacific Northwest serving nationwide clientele. By investing in state-of-the-art technology and developing proprietary call center software solutions, we are able to offer a unique, and fully tailored solutions for businesses who wish to outsource their call management. By aggregating the potential costs of staffing, capital expenditures, and program development across our customer base, we are able to provide our customers with premiere service for a fraction of the cost of similar internal services.

Press Contact:

Andrew Lewendoski

800-525-1315

###

Related Inbound Call Center Press Releases

www.on-state.com A clip offering live chat tips, excerpted from OnState’s using live chat as part of your virtual call center communications systems webinar. For the full webinar, go to http