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Predictive Dialer Software

Today’s in the current competitive market in which the provision of satisfactory customer care and support has become inevitable requirements for business success, the use of predictive dialers can be rewarding. The predictive dialer can be described as a computerized telephone dialing system or software that characteristically has more outbound lines for connecting multiple call center or telemarketing agents. So, the predictive dialer software is used in telemarketing and call centers to make automatic phone calls. With the call center software, the telemarketer is not required to manually dial each phone number. Instead, with predictive dialing, a computer does the dialing. There are different types of predictive dialers that are software platforms, hardware platforms, and hosted platforms.

Predictive Dialer Software is often used in conjunction with hardware platforms such as telephony boards. The telephony board equipment can detect answering machines, and will then either hang up or leave a recorded message. This can be eliminates the need for the agent to process the call. This helps prevent nuisance or silent calls. A silent call is when the auto dialer calls too many numbers at once, and there is not an agent available to talk when someone answers the call. Predictive dialer software also captures data on the calls made.

A hosted platform is an Internet-based predictive dialing system. This method employs an Internet link connected to the agent’s telephone. The hosted platforms are beneficial for smaller companies because the upfront cost of computers or telephony board equipment is not necessary. The Predictive Dialer Software is provided as a service, and as long as the agent is connected to the Internet the auto dialer will work. In this calling data and demographics are provided by the host service, and requested changes to call ratios and geographic regions are made through the service provider.

A major benefit offered by predictive dialers is quality customer care at a relatively lower cost. The benefits of a Predictive Dialer are that one of the basic applications used in the call center to control cost is the predictive dialer. Not only do they also ensure cost effective customer care, they also help to increase productivity. There’s only Oracle, a provider of predictive dialer systems, says the use of the telesales facility can increase productivity by 70%.

Software for Virtual Call Centers

One of the chief complaints heard by consumer experts these days is the lack of quality customer service available to them. Unavailable or poorly trained staff have been cited as two of the more egregious annoyances experienced by customers, a problem that isn’t about to go away any time soon. For companies seeking to hire and retain quality workers they are faced with a double dilemma: finding competent staff to serve their customers and justifying the funds to pay and house employees. Fortunately, there is another option worth exploring: virtual office support. Yes, by selecting a virtual office contact center companies are able to save money and still offer the professional services their customers deserve. Please read on to learn how businesses are saving thousands of dollars per month thanks to the services provided by one phone system provider.

Virtual customer service is loosely defined as a tool whereby businesses can utilize the expertise of human staff without the extensive overhead normally incurred. When it comes to a company’s traditional phone system, one or more staff would usually need to be present on site during regular working hours resulting in labor and facility costs incurred. Add these costs to the price of the phone system and most businesses would find themselves paying thousands of dollars monthly for this service, no minor charge particularly for small businesses.

Thanks to the rise of the internet, phone calls can now be routed by means of VoIP (voice over internet protocol), saving customers money. For example, the Packet8 Virtual Office provides a hosted iPBX solution which reduces telecommunication costs dramatically.  Add in the virtual call center option and deeper savings can be realized.

With a virtual call center option selected, companies can utilize off-site staff without worrying about training costs, salaries, sick days, holidays, office rental, and other expenses. This option is particularly attractive for companies with offices or personnel scattered across the country, indeed the world. No need to set up a brick and mortar office simply to house a telephone operator and equipment — with many providers the equipment and the call center is remote and handles all calls as required. You share personnel without incurring all of the expenses and headaches of managing staff.

Some service providers even take the virtual call center option one step further by offering email and web chat capabilities that expand the ways customers can contact your business. Granted, for some of your customers phone access will suit them, but for others email or chat access would be preferred, if available. Now, you can have more options to stay in touch with your customers, services that can give you a leg up on your competition.

With a virtual call center in place, you can manager your customers through online tools that provide contact information and real-time reporting. What’s more, this system is fully scalable to fit your company’s specific needs and not to be subjected to some generic “one-size fits all” plan.

Yes, the 21st century is bringing more choices to companies designed to help them save money. With a virtual customer service solution added to your robust business VoIP plan, your customers will no longer complain about inadequate service and your accountant will be pleased to see the savings in telecommunications and personnel expenses.

Features of Dedicated Hosting

With the presence of large number of web server hosting company, it becomes extremely difficult to choose one out of them. Though the selection of web hosting server depends on the requirements of your business, dedicated web hosting is one of the profitable web hosting plans as it offers wide range of benefits.

Web Server Hosting India

With the advancement in information technology, web server hosting in India has evolved as a blooming business. The company houses more than 80 million of internet users with a large chunk of this population having their own personal websites. Since web server hosting services are needed for making one’s website accessible to World Wide Web, the competition among companies facilitating web server hosting in India is getting intense.

Among various kinds of web hosting services, dedicated hosting in India has evolved as the most popular hosting service owing to its large number of benefits. With the growing demand of dedicated hosting in India, large numbers of companies providing dedicated web hosting services have emerged in India within a short span of time. As one gets hassle free services from dedicated web hosting it is been lapped by individual and organizations.

Characteristics of dedicated web hosting

Some of the features of dedicated web hosting are listed below –

• Server privacy – When you buy a dedicated server, you get your own private server along with dedicated IP address. While in other hosting plans you share your servers with otherweb sites, which may violate your privacy and make your web site prone to security threats.

• Server Functionality – One of the major problems faced by online business owners is inadequate server resources. When the web master overloads their web sites, the performance of the web site get adversely affected causing slow page load and even server crashes.

• Superior support – Dedicated web hosting gives better support to your websites. If you have online business, you will need a competent support to help you in overcoming administrative hurdle that you will undoubtedly face. Your computer may encounter problem anytime. However, with the round the clock service provided by dedicated web hosting you can get the problem fixed anytime.

Web Hosting Data center

If you have more than one server then it any become difficult to handle them individually as it is very difficult to maintain and monitor the servers. Also you have to ensure that the servers perform well. Most likely the companies having several servers go for data center services. The main function of web hosting data center is to keep your applications running in any condition. If one server faces problem then immediately another replaces it to select the data center.

Salt Lake City, UT — October 30, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, will hold a conference call on Thursday, November 6, 2008, at 4:30 p.m. Eastern Time to discuss results for the third quarter ended September 30, 2008. Financial results will be issued in a press release after the close of the market the same day.

UCN CEO Paul Jarman and CFO Brian Moroney will host the presentation, followed by a question and answer period.

Date: Thursday, November 6, 2008

Time: 4:30 p.m. Eastern Time (1:30 pm Pacific Time)

Dial-In Number: 1-800-862-9098

International: 1-785-424-1051

Conference ID#: 7UCN

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the Liolios Group at (949) 574-3860.

A replay of the call also will be available via telephone after 7:30 p.m. Eastern Time on the same day and until November 13, 2008:

Toll-free replay number: 1-800-677-6124

International replay number: 1-402-220-0664

(No passcode required)

About UCN™ and inContact®

UCN, Inc. (NASDAQ: UCNN) is the market leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit www.ucn.net.

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Give Your Business The Inbound Call Center Edge

The inbound call center services are primarily involved in dealing with calls from the customers and clients. These are specialized services that include offering a range of information to the customers relating to any particular service or product. In addition, the service providers can also be involved in diverse activities like setting up of appointments with the clients and also accepting payments online.

These days, most businesses choose to invest in the call center services for diverse reasons. When some people want to distribute information, there are others who want to gather data. In many cases, businesses look for call center services to have a fulfilling and satisfying interaction with the customers. Now the type of customer care services you choose is mainly dependent on your business needs, objectives and goals.

Many inbound call centers provide telemarketing services. These service providers are especially allotted to receive the calls, which basically results from the lead generation. The inbound calls can be easily converted because they emerge from the interested parties.

Businesses operating in the current market can avail different types of inbound call center services. Some of these include customer contact, order processing, direct response, virtual office, troubleshooting, reservation, help desk, database management, lead generation, selling services and others. Depending on the growing needs of a business, more advanced services are added under the existing range of the inbound services.

An inbound call center is contacted by the interested prospects with good knowledge of the service or product offered by the company. Due to a large diversity of customer services, it will always be important to select a vendor who specializes in offering inbound services. For instance, order processing is one of the most specialized activities that require the service provider to offer short-hold rates and also a low rate of abandonment. In this respect, you should be choosing a service vendor to have sound knowledge of the job.

With the growing prominence of the call center services, you can even get a choice to avail these services 24/7 or for a specified hours of the day. This is the way the inbound call center services are planned to facilitate business firms to increase customers, reduce expenses, boost the bottom lines and generate revenues.

A note on choosing the right vendor:

Keep in mind that the main essence of the good customer relationship is to offer quality service at right time. To carry out inbound services, it necessitates personnel to include the technical knowledge to answer queries of the customers and to offer the right inputs. A thorough background check of the service provider will be helpful in deciding upon the right one.

Service providers require offering impeccable service to represent your organization in the favorable light. It is the trained specialists who can create the main difference. With the qualified professionals at work, you will be able to ensure professionalism that you can implement and value. Be sure, that selection of right vendor matters. It will be the right way to strengthen brand identity, improve customer relationship and maximize return on investment.

VoIP conferencing phone ? Facilitating better communications at lesser cost

VoIP phones facilitate organizations to communicate in a better way at lesser costs. VoIP is one of the latest inventions in the field of communication. For making a call to any part of the world, using this technology, an internet connection and appropriate equipment is all that is required.

VoIP phones with several advanced features are manufactured by many leading manufactures. Although these equipments come with a number of next generation features they are efficient, comfortable and easy to use.

With the increasing popularity of VoIP phone systems, organizations of all sizes are getting them installed in the offices because of the cheap communication options which they provide. The different equipments come with different features. An organization can choose an equipment for themselves as per their business requirements.

Most of the VoIP conferencing phone systems come with a wide variety of features like call waiting, call forward, call transfer, call mute, speaker, caller ID etc, in order to facilitate a smooth conferencing. Some of the latest models of VoIP phones also support Wi-Fi technology and Microsoft Windows. These phones have a good sound quality and increased standby time, as well as, talk time.

A good quality VoIP conferencing phone definitely proves to be a cost effective communication medium for an organization.

Polycom VoIP Phones are fully interoperable with leading IP PBX and Softswitch platforms, you can have a variety of end-to-end, fully integrated VoIP solutions to choose from. Check out Polycom’s VoIP Technology Partners. VoIP solutions that feature Polycom VoIP phones provide a high-quality, rich communications experience, deliver productivity-enhancing new applications, and offer significant cost savings through consolidation of network costs for voice and data, and elimination of costs of phone moves, additions, and changes.

Avaya’s range of digital and IP telephones deliver advanced productivity-boosting features, including a large display and up to a 100-entry call log. These cost-effective phones are the choice for any business or contact center using IP Office and bring Avaya state-of-the-art technology directly to your desktop. These telephones deliver efficient service, superior voice quality, along with cutting-edge communications features such as screen labels for call appearance/feature keys to simplify user administration.

If you are in search of the best VoIP phones at the best prices, you can visit http://www.telcom-data.com/

Chester, CA — July 30, 2007

Independent business owners can use nationwide award winning infomercials to grow customer base quickly. ITV Ventures(tm) is introducing for the first time a method of making money at home called “Direct Response Network Marketing”.

This new method consists of TV infomercials, MLM and direct marketing. ITV has been doing TV infomercials for six years and has been very successful with this type of advertising. They have now set up a program where Internet entrepreneurs, MLMers and direct marketers can make money from home using infomercials. http://www.itvventures.com/sailorgal.

ITV acquires the exclusive rights to hundreds of high impact, patented products for the revolutionary, powerful patent pending business model. They test the infomercials at their own expense and spend over a million dollars a week purchasing national media air time.

Where do you come in? You can buy live calls from the infomercial of your choice, receive the calls from purchase ready customers in the comfort of your home, read the script that’s already set up for you, take orders and ITV Ventures(tm) ships and processes everything else for you. All the while that customer becomes your customer for life, paying you month after month.

In addition to your own retail sales, you can also build a team allowing you to utilize the power of leverage. By doing this, it’s as if you are creating a virtual call center where you get a percentage on everything being sold. http://www.itvventures.com/sailorgal. Joan Turnquist, (530)258-1935

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www.safesoftsolutions.com – we believe in people… we believe in your team . We believe our predictive dialer solution is perfect for your team and for “normal” people to use. You don’t need to be an expert… 😉 Just give us a go http
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Voice Broadcasting/Auto Dialing and Predictive Dialing www.pennydials.com
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Pompano, Florida — March 22, 2009

Promero, www.promero.com a Certified Partner of the Oracle Partner Network today announced a low cost hosted call center solution with predictive dialer capability specifically designed for the financial markets that need to service mortgages, refinancing and debt consolation.

Promero’s solution includes Oracle’s Contact Center Anywhere v8 call center software and Promero’s proprietary software, ProStar Lead Manager bundled together to provide a complete inbound and outbound telemarketing solution. Telemarketers can front calls to prospects, qualify the prospects needs and hot transfer the live call and collected data to the financial specialist in real time. The solution is delivered as a software as a service solution.

“This hosted deployment configuration provides financial managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions,” said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.” View www.promero.com/crm_mortgage.asp

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

    Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
    Screen pops – integrated in pre-built agent User Interface or as separate screen
    Blended agent for both inbound and outbound communications
    Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
    Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
    Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
    Standardized delivery of call information to thick and thin-client CRM applications
    VOIP and SIP enabled
    Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle:

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc.:

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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In November 2008, SK Telecom introduced the world’s first integrated voice and video call center service to its customers. Under the new T Video Call Center operations, customers can dial a customer service number and have the option to get their queries answer with voice or video or both.

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