Archive for November, 2010
How to Add a Campaign to your AUGUTECH Dialer Part 1
This video explains how to add or modify a campaign on your AUGUTECH Predictive Dialer. This video is part 1 of 2 so please view both videos before proceeding with this task. For more info, please visiti www.augutech.com
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Call Center Cost Saving Proccess – Universal Recovery Systems patented process to increase Right Party Contacts. Will increase file penetration and reduce expenses.
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Call Center Work at Home Jobs
thegadgit.LWEBOOK.hop.clickbank.net Work at home as a virtual call center agent, virtual assistant, transcriber, and more. The Little White Ebook of work at home jobs is jam packed with companies and resources to find the right work from home job for you. No fee jobs, no hype or fluff in there. Just real companies that hire work at home agents to handle business duties from home and get paid.
No commentsOutbound Telemarketing With Predictive Dialer
Outbound Telemarketing With Predictive Dialer
Outbound Telemarketing With Predictive Dialer
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Home Page > Business > Customer Service > Outbound Telemarketing With Predictive Dialer
Outbound Telemarketing With Predictive Dialer
Posted: Sep 30, 2009 |Comments: 0
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Outbound Telemarketing With Predictive Dialer
By: Duke Smith
About the Author
www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com
(ArticlesBase SC #1285363)
Article Source: http://www.articlesbase.com/ – Outbound Telemarketing With Predictive Dialer
Freedom Telework is the recognized leader in delivering cutting edge, real time, high quality Voice Call Center campaign technology. Renowned for its ease of use and intuitive setup and execution, this solution may be deployed for various implementations, enabling service providers, Telephone Companies and Organizations to differentiate, produce new sources of revenues, decrease costs and increase customer satisfaction.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs. As a company we take our commitment seriously and pledge the following to our Community of Customers.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
It all started out as a dream by an elite group of telecommunications and business process experts that they could create a customer service and sales superhighway that would propel their corporate customers businesses to new heights.
A dream that at home workers could join this revolution and have the opportunity to receive training and to fulfill their potential as TeleWorkers.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs.
Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available
Progressive dialer enables an agent to view a record before the dialer launches the call and is used in Business to Business Campaigns where you most likely all calls will be answered, Progressive dialing gives the agent a chance to see who they are calling next.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests. This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone.
Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.
Intelligent Scripting further enhances the Call Routing Process. Once the call arrives to the proper TeleWorker the appropriate script is served up to the TeleWorker with the Callers name and any other information from the database merged into the script to allow for an easy and smooth delivery of the message being communicated, whether it be sales, collections, or customer service.
Visit Us :: http://www.freedomtelework.com
Retrieved from “http://www.articlesbase.com/customer-service-articles/outbound-telemarketing-with-predictive-dialer-1285363.html”
(ArticlesBase SC #1285363)
Duke Smith –
About the Author:
www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com
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www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com
A step-by-step demo of the power dialing solution that helps dial 250 leads per hour, talk to 80 leads, track them better, email and close more sales. Our sales engine software is used by several Inc. 500 Companies. We have helped these fast growing companies to double and triple their sales. Triple your calls, Triple your sales Our sales engine software is used by hundreds and hundreds of Insurance agents, Realtors, Mortgage brokers, and time share companies all around the world.
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No commentsCosmoCom Powers UK Hosted Contact Center Offering from VanillaIP
Melville, NY — April 13, 2010
CosmoCom virtual contact center technology has been chosen by yet another leading VoIP service provider. CosmoCom has announced that VanillaIP, a leading UK provider of cloud based applications and telephony, has selected the CosmoCall Universe (CCU) multimedia IP contact center platform to power a full range of inbound and outbound hosted call center services.
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Mike Adolphy, Regional Director for UK and Ireland at CosmoCom explains that “VanillaIP is a well established and proven Service Provider. They understand the hosted space within the UK and we are excited that their choice of CosmoCom will significantly broaden their unified communications offering to their customers and partners.”
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About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
All product and company names herein may be trademarks of their registered owners.
Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
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No commentsHow Can VoIP Support Small Business Growth
How Can VoIP Support Small Business Growth
How Can VoIP Support Small Business Growth
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Home Page > Business > Small Business > How Can VoIP Support Small Business Growth
How Can VoIP Support Small Business Growth
Posted: Sep 03, 2008 |Comments: 0
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How Can VoIP Support Small Business Growth
By: Michael Lemm
About the Author
Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
(ArticlesBase SC #547720)
Article Source: http://www.articlesbase.com/ – How Can VoIP Support Small Business Growth
Here’s the question …. how can you convince your management that a VoIP solution will support your small business?
The best argument for VOIP is lower communication costs … but it’s not the only reason.
I would suggest using hybrid solutions. Where the bulk of communication, voice, and video are done through VOIP …. and emergency services “fall back” in case of Internet fail is done with minimal classical PSTN solutions.
When I say VOIP from now on I mean 90 % VOIP and some minimal PSTN add-ons.
Why VOIP?
1- Lower communication costs ….
While this is basically clear it still needs to be demonstrated. Assume you have a company that most of its calls are from “overseas” to the USA and vice versa.
You need to get the cost of all such calls currently on one side …. and then compute what would be the cost in case all Intercontinental calls went through a VOIP system.
Now you have the number of calls * local call quantity* local call cost.
You can compare the costs in both situations.
a. I would take the worst case scenario where none of the calls in either side ends in a VOIP end station like Packet8. To make the comparison complete you should add all static costs as well: equipment cost, support cost etc.
b. Simply compare the price of adding a 2MBPS PRI line to increasing your company’s Internet connection BW by 2 MBPS. That will show a lot to VOIP’s favor.
c. Long distance calls are severely affected by duration of the call. While local calls and VOIP goes into the PSTN, are much less affected by the duration. In some places in state calls are not charged individually but a monthly payment is done.
d. Equipment cost per end station is lower. While this is almost always true you need to prove that too by talking to a VOIP equipment provider, for example AVAYA, Cisco, NORTEL. And comparing the prices in both instances.
2. Adding new features to an existing PBX is messy most of the time …. while adding new features, capabilities and capacity is easy in VOIP.
3. A unified communication that has VOIP and IP running on the same enterprise infrastructure is easier to manage …. but of course needs more expertise.
4. You can have ‘local’ numbers anywhere a VOIP provider has a presence. Want to establish a presence in another state or country – start with a VOIP number in the new location that is answered by an existing office.
5. It allows you to virtualize your office. For example, a company provides after hours customer support by employing people to work from home in four time zones. VOIP allows the company’s PABX to be extended cheaply and easily into their home … even though they are in different countries and serviced by different telcos/ISPs.
6. Besides lower costs in contrast to PSTN, VoIP services provide better roaming, a possibility to quicker office relocation and total independence from local telephone companies (meaning that in theory you can buy VoIP services from any service provider on the globe). With VoIP services you can build a PBX which serves the same voice services to all employees around the globe thus making it possible to build virtual offices. You can also easily integrate voice, e-mail and presence services with VoIP technologies.
7. More advantages include …. Ubiquity through Unified Messaging, phone mobility, geographic growth through MPLS networks using centralized services, 50% less cabling in LAN, use a portable with VoIP Client plus headsets and digital/voip phones cease to be necessary, corporate voice can go through a data MPLS network, you can receive calls over the internet on your contact center.
Keep in mind that while trying to convince your company to favor a VOIP solution … it is also important to be open and explain all the pros and cons, everything.
* Quality of voice is similar to regular PSTN solutions but not exactly the same as POTS. It might be undiscernibly but still some difference exists. How close the quality of VOIP depends on how well your company’s infrastructure is ready for VOIP, how good an SLA (Service Level Agreement) you have with you Internet Service Provider.
* When the Internet is attacked intentionally or unintentionally all VOIP equipment, end points, VOIP phones will be affected. It is very rare that a PSTN system is brought down except when a catastrophe happens and everyone is trying to call everyone.
* Voip gained such a bad reputation over the last few years, as everyone still keeps talking about low call costs and free calls. VoIP is a reasonable cost installation but not Cheap at least if you use decent kit. If you try and do everything on the cheap then you get bad call quality etc and loads of hate mail from management.
There you go … most everything you need to develop a strong argument for implementing a VoIP solution in your company. For additional assistance to work through all the specifics …. and find the most cost effective providers (hardware and services) …. I suggest using Business-Voip-Solution.com. Their help is NO COST to you …. another advantage.
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Michael Lemm –
About the Author:
Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
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Business>
Small Businessl
Nov 07, 2010
Multiple Benefits of Bee Honey
Bee honey has been known as a valuable nutrition since long ago. Honey provides multiple benefits to human life shown by its significance in many tradition, culture and religion. It has been used in various cooking and baking, or just as bread spread. It is also used as sweetener in many beverages such as tea and several commercial drinks.
By:
Uno Birawanl
Business>
Small Businessl
Nov 07, 2010
DS3 Bandwidth Is Strong Backbone For Corporate Data Networks
When looking for a dedicated bandwidth solution to power your data network …. any corporation would be well served to give DS3 bandwidth strong consideration. A DS3 line is one of the fastest and most robust options available to you.
By:
Michael Lemml
Computers>
Information Technologyl
Oct 12, 2010
Network Security ….. MPLS Is A Better Choice Than Traditional VPN
Today’s businesses expect a lot when it comes to their data networks. Speed, reliability, robustness, and scalability are just a few of the performance parameters with high standards from business users. One area in particular requiring special emphasis is security. Choosing the right network infrastructure is critical to ensuring that your security requirements are met end to end …. and everywhere in between.
By:
Michael Lemml
Computers>
Information Technologyl
Jul 19, 2010
The Facts About Business Internet Costs
The whole thing about internet pricing does not make any sense to most businesses. That too often includes those who should understand it the best. The computer support staff, in house “computer guy”, or IT cadre. But the key person needing an education is the decision maker. That person who will ultimately decide what solution your company will choose. This is for “them”.
By:
Michael Lemml
Computers>
Information Technologyl
Jul 19, 2010
Understanding what a bonded T1 is, and what it brings to the table, is not as complicated as some people make it out to be. For T1 bandwidth specifically, your choices are fractional T1, T1, and bonded T1. In other words …. part of a T1, a full T1 line, or X number of T1s connected to deliver whatever bandwidth capacity you need met.
By:
Michael Lemml
Computers>
Information Technologyl
Jun 16, 2010
Warning ….. Be Careful When Looking For A Hosted PBX Business VoIP Solution
As popular as Hosted PBX seems to be today for a business VoIP solution ….. you need to tread lightly during the decision process or risk making a costly mistake. If you don’t pay attention to the details you’ll likely be very unhappy with the results.
By:
Michael Lemml
Technology>
VoIPl
Jun 16, 2010
Benefits Of Business Ethernet For A Wide Area Network (WAN) Design
The choices today for Wide Area Network (WAN) design are wide and varied. No pun intended. Relying on the same old legacy options is no longer necessary with the maturation of Business Ethernet interconnectivity.
By:
Michael Lemml
Computers>
Information Technologyl
Jun 14, 2010
When deciding what technology to adopt for your computer network every business must understand the basics of that thought process. The truth is there’s benefits and drawbacks to each option. Choosing the right one can be complicated. So you’ll need to consider several factors before making a final decision.
By:
Michael Lemml
Computers>
Information Technologyl
Jun 10, 2010
It’s obvious that the common T1 connection can’t handle the growth in new bandwidth intensive applications being developed for the Internet. The best option for your business is to research application of a DS3 bandwidth solution.
By:
Michael Lemml
Technology>
Communicationl
May 12, 2010
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Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
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