Archive for November, 2010
TouchStar Software to be Featured on Alexander Haig’s World Business Review Series
Boca Raton, FL — June 13, 2006
Multi-Media Productions (USA), Inc. announces that TouchStar Software will be featured on World Business Review, hosted by General Alexander Haig.
Businesses throughout the globe rely upon effective communications to conduct effective telephone campaigns to reach customers. To achieve — or exceed — campaign goals, companies understand the importance of choosing effective dialer technology to keep pace with customers’ demands. In this segment of World Business Review, TouchStar Software will discuss how their diverse expertise in dialer automation allows them to provide world-class solutions that help companies refine productivity goals, nurture user efficiencies and, ultimately, overcome challenges typically associated with phone-based customer contacts.
Mr. Steve Bederman, CEO & President of TouchStar Software noted: “Whether a company has 4 or 400 representatives, they all need to be in a position to achieve seamless communication with anyone, anywhere in the world. We customize unique capabilities to allow our clients to increase productivity for functions ranging from predictive dialing for call centers to providing underlying dialer technologies for international business incubators.”
Coordinating Producer Howard Weiner adds: “TouchStar Software is at the forefront of their industry. Their innovative communications’ solutions make them a natural to appear on a show geared to educate industry about the synergies between dialer technology solutions and efficient customer service.”
About TouchStar Software
TouchStar Software offices throughout North America, Europe and Asia provide dialer software solutions tailored to meet the inbound/outbound call center needs of myriad industries. From its headquarters in Denver, CO and office in Manila, Philippines, TouchStar Software provides around-the-clock support. For more information, please visit www.touchstarsoftware.com.
About World Business Review
World Business Review airs on CNBC (as paid programming) and the Bravo! Network (as paid programming). World Business Review may also be viewed on United Airlines in-flight TV, or through video on demand via www.wbrtv.com
The WBR Series is also available at more than 90 prestigious college universities, including Carnegie Mellon University, the University of Notre Dame, Dartmouth College and Georgetown University.
For specific market-by-market air dates and times, please click here or e-mail Moniqueh @ mmpusa.com. For more information, please visit www.wbrtv.com.
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More Outbound Call Center Press Releases
No commentsLori Fentem Named to Board of Directors with the American Teleservices Association
Phoenix, AZ — May 31, 2006
Lori Fentem, president of Phoenix, Arizona-based Synergy Solutions, Inc., has been named to the Board of Directors of the American Teleservices Association. In her role, Fentem will focus on chapter development across the entire association including numerous U.S. regional chapters, as well as the ATA’s chapter expansion into India, Canada, and the Caribbean/Latin America. Fentem has been a member of the ATA since 1991, and her company, Synergy Solutions, was one of the original Platinum members. Fentem was recognized in 2004 as the recipient of the Fulcrum Award, the highest honor presented by the ATA in recognition of volunteerism. Prior to joining the National Board, Fentem founded the ATA Arizona Chapter and served for three years as the Arizona Chapter President, as well as, the co-chair of the National Chapter Presidents Committee. Fentem remains on the Arizona Chapter Board in the role of Sponsorship Chair and has been active in chairing the chapter’s philanthropic activities.
The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than 0 billion. The ATA represents members’ interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry’s information clearinghouse.
The ATA Board is comprised of 14 volunteer members of the organization. The Board is chaired by Lisa DeFalco, Chairman of TPG Telemanagement and other elected members of the Board represent a variety of companies such as GE Consumer Finance, Verizon, AEGON Direct Marketing Services, SureFIND Telephone Data Products and Services, Call Compliance, Mutual of Omaha, Disney Direct Marketing, Inc., KPI Group, 1 2 1 Direct Response, and First National Bank of Omaha. “I am honored to have the opportunity to serve with a prestigious group of industry leaders,” commented Fentem, “The ATA Board is committed to developing and driving the strategy for the association which includes its unwavering commitment to industry advocacy at the state and federal level, as well as education on best practices in quality and ethical teleservices,” she added.
Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.
Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also visit www.synergysolutionsinc.com
# # #
How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
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How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
Posted: Feb 01, 2008
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How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
By: Remy
About the Author
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
(ArticlesBase SC #321609)
Article Source: http://www.articlesbase.com/ – How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
Promero does have a virtual contact center solution which is applicable to all sizes of call centers – ranging from the small family-sized call centers (manned by as few as 10 agents) to the vast call centers (which may have as many as 100 agents working there in one day.) The name of this call center software product is the Oracle Contact Center Anywhere.
Why use the Oracle Contact Center Anywhere solution then? For one thing, it gives you a great degree of leeway in scaling up or scaling down the size of your call center depending on your business needs. The reason this Oracle Contact Center Anywhere product is so flexible is because it relies on use of a Web-based platform, meaning that you are not bound by real-time infrastructure when it comes to increasing the size of your call center agent pool and call center operations. This is great for setting up virtual call center facilities in different disparate geographic locations, meaning that your organization is only dependent on assigning a USB headset, a personal computer, and Internet access for each of your agents. There is no need to purchase pricey real estate, build a large facility, and invest in hardware and other systems (like air-conditioning, security systems, and vast IT systems) to operate your scaled-up call center. And if you need to scale down, it is equally easy because you do not have all those costly systems to sell off once your call center has finished its life cycle. You can literally just pack your PC and headset into a box, have the Internet disconnected, and you are off to the next location where you need to work. No fuss, no sweat, no tears.
The key to understanding why the Oracle Contact Center Anywhere solution is so useful is to understand that in the call center business, the life of your call center hinges on whether you comprehend what your customers need and how you could be in a position to meet that need.
This call center software can either be used as a hosted call center solutions platform, or as a licensed customized solution geared specifically for your own company needs. The advantage with a hosted call center solution is that minimal capital expense is provided, and also reduces the need for upfront expenses or for techie training. It allows for fast deployment of the call center software so that your system is up and running in days. If, on the other hand, you intend to have an on-premise solution, you can have your customized Oracle Contact Center Anywhere software licensed in the form it is to be used in your facility
(ArticlesBase SC #321609)
Remy –
About the Author:
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
]]>
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call center software, hosted call center software, call center solution, hosted call center solution, predictive dialer, hosted predictive dialer
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About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
International Cloud Call Center
www.callfire.com CallFire’s international cloud call center is now live! It allows agents to be located anywhere in the world, and dial out to anywhere in the world.
Video Rating: 5 / 5
A video tutorial demonstrating how to open and log in with the Telax Call Center Agent, the phone agent’s desktop application from Telax’s Virtual Call Center service.
Video Rating: 5 / 5
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
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Home Page > Technology > Communication > Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Posted: Sep 23, 2010 |Comments: 0
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Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
About the Author
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
(ArticlesBase SC #3324833)
Article Source: http://www.articlesbase.com/ – Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
It is my pleasure to introduce eHorizons, a company which offers Total Telecom Contact Center Management solutions and also offers total Information Technology solutions for diverse business environments.
eHorizons (Galaxy) is a leading provider of IP Contact Center and Enterprise Communication Applications, build innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
Throughout our 6 years history, CUBE has built success by searching out the best new technologies available and delivering them to a wide range of businesses, government agencies and non-profit organizations.
We have the highest regard for our Customer’s satisfaction (By after sales support) and to achieve this we have a team of engineers dedicated for our valued customers for their day to day support. We have geared up ourselves with following aspects, which automatically rate our service standards at the top across the country.
eHorizons (Galaxy) is a premier telecommunications and electronic commerce consulting firm. We provide particular expertise around business redesign and multichannel integration for the telecommunications and other sectors. We offer Software, telecommunications expertise to our clients in India and overseas. eHorizons (Galaxy) provides a wide range of services to business houses – both large and small industries, trading houses and public sector undertakings. We help organizations take advantage of new communication technology.
Products/Services
Call Center Solution Suites
Galaxy Predictive/ Progressive/ Preview and Manual DIALER-Inbound, Outbound & Blended (for both Domestic and International)
Voice Logger
ACD and IVR System
CRM
IP PBX- ehs office UCS-Single location or multiple locations
SMS Application- Pull & Push
Existing Application integration with SMS
Custom SMS Application
SMS & Voice Blasting
CRM/WEB/SMS/CHAT/email/Database Integration Solutions
Application Development
E-commerce Solutions
Enterprise solutions
Consulting Services on Asterisk
Our Other services include – ERP,Business consulting, Application Development, e-commerce, Software re-engineering and Enterprise solutions for Travel/Properties company
We believe that working with partners, offers an opportunity to increase the value offered to customers, creating a win-win environment for the both of them.
For any queries regarding the same please feel free to contact me to the details mentioned below.
Please contact us if you have any suggestions/ Ideas or you want customized Services.
(ArticlesBase SC #3324833)
Abhijit Singh EHS –
About the Author:
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
]]>
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eHorizons (Galaxy) is a leading provider of IP Contact Center and Enterprise Communication Applications, build innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
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To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
Inbound call centers helps increase business
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Inbound call centers helps increase business
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Home Page > Business > Small Business > Inbound call centers helps increase business
Inbound call centers helps increase business
Posted: May 20, 2010 |Comments: 0
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Inbound call centers helps increase business
About the Author
Writer of this article owns a website called “24×7-LiveSupport.Com” which is a great place for Call Center Outsourcing. If you are looking for quality live chat support service that gives 100% satisfaction to your clients and provides you superb support service, then this is the place for you. Also Visit & know more about 24×7 Customer Support.
(ArticlesBase SC #2411234)
Article Source: http://www.articlesbase.com/ – Inbound call centers helps increase business
An inbound call center can certainly enhance your business whether you take too many customer service calls or take placed orders over the phone. A phone answering service is perfect for the business that administers many calls each day to order services and products which may very well be outsourced to some other organization and hence save a lot of time inside the business itself. Things like common live support service, customer queries and complaints can be professionally taken care of by the trained inbound call centers.
Why employ a Telephone Service Provider?
Firstly, engaging a telephone answering service signifies that people inside your business no more need to entertain client queries, inquiries and orders. These are the matters that can generally be addressed by the call centers with few or no issues. It is your duty to prepare the organization and provide to them all the data they require to deal with the customers’ calls. However, once that is done, the people within your firm will have more time to do their own work rather than entertain the several calls they could get.
Hence along with freeing you employees from this additional task you are also providing high class customer service. An inbound call centers system is configured to provide customer service. That is what they do as a business concern. Hence your customers get people on the other end of the phone who truly wish to help them unlike your employees who may be more proficient at things like sales or IT when and can’t entertain the queries from the client.
Taking the help of an Inbound Call Center to Increase Profits
The inbound call center is indeed a great means to ensure that your clients are being attended of. The customer care executive would make sure all the queries of the client is cleared that too without being in a hurry to hang up on them, or in a hurry for a meeting or just not well versed with the process.
If the staff of the inbound call center has been given enough of training and information regarding your product or service they will be in a better position to handle customer queries and that way you will have increased customer satisfaction which is very vital in client retention which in turn means your customers will keep coming back to you for business.
However you can also utilize the call centers for outbound calls which pertain to sales. Not having a knockout sell, the inbound call center employees cannot be coached to provide packages, specials or deals to each of the callers at the other end of the call. These staff can be coached to accept placed orders and then try to up sell a higher and bigger package. And since the executives are well trained for the same they will be able to convince the clients with ease and in turn increase your sales.
Before hiring a telephone answering service, check their relevant sales experience and the various kinds of calls that they normally pitch. This way you can employ the service provider that suits your need the best.
Retrieved from “http://www.articlesbase.com/small-business-articles/inbound-call-centers-helps-increase-business-2411234.html”
(ArticlesBase SC #2411234)
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About the Author:
Writer of this article owns a website called “24×7-LiveSupport.Com” which is a great place for Call Center Outsourcing. If you are looking for quality live chat support service that gives 100% satisfaction to your clients and provides you superb support service, then this is the place for you. Also Visit & know more about 24×7 Customer Support.
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Writer of this article owns a website called “24×7-LiveSupport.Com” which is a great place for Call Center Outsourcing. If you are looking for quality live chat support service that gives 100% satisfaction to your clients and provides you superb support service, then this is the place for you. Also Visit & know more about 24×7 Customer Support.
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Home Page > Business > Customer Service > Boost Your Business With A Virtual Call Center
Boost Your Business With A Virtual Call Center
Posted: Aug 11, 2009 |Comments: 0
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Boost Your Business With A Virtual Call Center
By: Kurt Duncan
About the Author
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
(ArticlesBase SC #1118320)
Article Source: http://www.articlesbase.com/ – Boost Your Business With A Virtual Call Center
When you think of a call center, you may think of rows of international call agents who ring you up during dinner and try to sell you long distance, insurance, or siding. However, these are not the only call centers in the business world. Inbound call centers work to handle customer inquiries, appointment setting, and customer service issues, and offering one of these centers to your clients can really boost your business.
However, it is very expensive to set up a call center of your own. In addition to the hard money costs, there is also the opportunity cost as you will need to spend days hiring and training your call center staff when you need to be focusing on business development. A more affordable way to leverage the skills of a call center like this is to partner with a virtual call center.
A virtual call center is staffed by professionals who have been hired and trained on someone else’s time, allowing you to have a solid team on your side from their first day as your partner. They will be able to answer the phones with your business name, so that your clients will feel as though they have reached a real member of your staff. They will also be able to answer almost instantaneously, preventing your clients from hanging on hold and getting frustrated.
Instead, customers calling your office will be immediately greeted by a professional voice welcoming them. This helps get things off to a smooth start and to diffuse any customer who is unhappy. The virtual call center can then move on to serving the customer according to your policies and sending them on their way satisfied with your service.
The net result is that you will be able to focus on attracting new clients and delivering value to your customers instead of the administrative details. You will be able to boost your bottom line by putting your talents to use in the right place. Winning new clients will be easier when you are not stressing over routine tasks.
Your virtual call center will also ensure that once you have landed a new client, you won’t lose them due to poor customer service. This will give you confidence to approach clients as you will know that you won’t lose them later. You will get the back end business boost of loyal clients, and enjoy the full profitability benefits of working with a quality call center service.
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(ArticlesBase SC #1118320)
Kurt Duncan –
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
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Smb?s Vote for Hosted Telephony
Smb?s Vote for Hosted Telephony
Smb’s Vote for Hosted Telephony
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Home Page > Technology > VoIP > Smb’s Vote for Hosted Telephony
Smb’s Vote for Hosted Telephony
Posted: Jun 25, 2007 |Comments: 0
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Smb’s Vote for Hosted Telephony
About the Author
Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
(ArticlesBase SC #170271)
Article Source: http://www.articlesbase.com/ – Smb’s Vote for Hosted Telephony
Predictive Dialing, Hosted Call Centers, and VOIP communications are hot buttons to SMB’s.
According to a new study by Access Market International (AMI),
http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20070425005049&newsLang=en
the small and medium size business (SMB) crowd wants hosted call center solutions delivered up as easily as possible without their organizations having to be hands on with technology. The mantra of this business segment is “Leave me alone, deploy the technology, save me money, provide efficiencies, and YOU make it happen”
The study was a surprise to analysts in showing that the market size for SMB’s adopting the hosted call center model will reach an estimated 6 million dollars this year. The growth in this industry segment is amazing because not that long ago in 2005 it was reported that this industry niche had generated 5 million in sales annually. There just aren’t that many industries which such stunning growth as reflected by the study. It is anticipated that with the current trend line that this industry segment will post a cumulative growth rate of 56.9% between 2005 and 2010. Even more surprising is that the growth in this segment is particularly robust in organizations with less than one hundred employees. This market segment per the study will grow during this same period at a rate of 69%, a remarkable statistic.
Steven Gross, President of Hosted call center Freedom TeleWork is not surprised. “We have been saying for years that this is the sweet spot for SMB’s. This industry segment is particularly sensitive to creating efficiencies within their organizations to survive against bigger players in the market. So whenever there is an opportunity to cut costs, increase efficiencies, provide better customer service and increase sales, SMB’s by their nature must run in this direction.”
The hosted call center model abounds with deals for the SMB’s. Inbound phone numbers for as little as a month, calls for pennies per minute, deep discount international rates, the ability to avoid traditional brick and mortar call center costs of .85 a minute. And, the technology brings amazing productivity enhancements to SMB’s. Predictive dialing alone can increase efficiency in calling consumers by up to 300%.;
The good news for hosted call center providers keeps on getting better. The study shows that investment by SMB’s in hosted solutions will continue to increase every year and by 2010 hit a whopping .56 billion dollars. At the same time, the number of seats which will deployed in this sector will grow from 394,000 last year to 3,000,000 by 2010, a stunning growth rate.
Another key reason SMB’s want the hosted model is that few of them have the technical resources or the inclination to learn all the ins and outs of telephony. “With a hosted solution, your hand is held and everything is made easy in the deployment and on a company’s pocketbook.” said Gross.
Retrieved from “http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html”
(ArticlesBase SC #170271)
Jennifer Hanna Gross –
About the Author:
Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
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Source: http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html
Article Tags:
predictive dialing, hosted call centers, voip
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
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No commentsPSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider
Dublin, CA — November 14, 2008
In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place. PSS, one of America’s fastest growing providers of contact center software and services, has successfully met another year of carrier-level 99.999% system uptime goals for legacy IVR platforms that PSS manages for a major U.S. service provider. This marks the third consecutive year that PSS has met uptime goals for the twelve-year-old, multi-thousand port Nortel IVR systems operating under a PSShelp Extended Life maintenance and support service contract.
Because PSS can keep legacy systems performing reliably well beyond their typical life span, customers have more flexibility to upgrade or replace their call center infrastructure at a time of their choosing. This larger planning window can help customers better manage the timing of large capital investments and increase the availability of funding for projects that can improve existing IVR and CTI utilization- such as usability improvements, application development, or call routing tune-ups.
“In this economic climate, companies enter the budgeting season with plans that limit capital spending,” explained Dan Miller, Sr. Analyst at Opus Research. “We see a growing number of firms turning to third-parties to cap the risks and expense associated with care and feeding of existing customer care, communications and self-service infrastructure.”
“Our Extended Life services for IVR and CTI systems have benefitted many customers who appreciate flexibility in both good and bad economic times,” said Todd Funk, CEO of PSS. “At the request of our customers, we’ve recently expanded the offering to cover PBX systems as well.”
Learn more about PSS support for legacy Nortel IVR systems
Follow PSS on Twitter: www.twitter.com/psshelp
About PSS:
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, Wells Fargo, and United Healthcare. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/
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