November, 2010 | Compare Call Center Software

When your business was small, running it was a piece of cake. You had minimum staff and you handled al the business dealings yourself. However, if your business has grown beyond the capabilities of your customer service staff then it is time for you to consider using a professional call center.

There are two types of call centers- in outbound call centers and outdoor call centers. Before you choose a call center to run your service, you must decide exactly what services you desire. The services you wish to use will determine if you want to use an inbound call center or an outbound call center. If you are not sure about the difference between the two types of call centers, then this article is for you.

Inbound call centers focus on answering phone calls that are made by your current and potential customers. The questions they deal with can be product and service orders, billing issues, and technical assistance. Most of the call centers that offer inbound call center services also offer special assistance for the businesses employing them. This often includes but is not limited to customer feedback reports.

Some inbound call centers also offer extend their services by online assistance to customers. This is a great convenient service that allows customers to receive technical assistance without tying up their phone line. Another service that may be offered is voice mail and/or messaging. With this service your customers can contact your company 24 hours a day 7 days a week.

If you are less concerned with the idea of your customers contacting you and more concerned with contacting them you may wish to use an outbound call center. Outbound call centers specialize in lead generating and appointment making. Typically this is done through telemarketing. It is your choice whether the call center uses hot or cold calling techniques. Once an interested party is contacted the outbound call center will either set up an appointment for one of your sales men or take the order for the product.

If recruiting new clients is secondary to ensuring client satisfaction you may still want to use an outbound call center. Arrangements can be made for outbound call centers to contact your clients and survey their satisfaction. This is often done specifically for new clients or clients who have made recent complaints. The phone call from the company shows that they truly appreciate the client. It can be helpful in preventing customer loss by clearing up confusion also.

Like inbound call centers, outbound call centers also have the capability to report back to you regarding customer satisfaction. This can be very important in any business for pinpointing areas of your company that do not perform well. For example if there is a noticeable trend of new customers avoiding a certain product this will be reported. You now know that the product is not performing well and can make any necessary changes.

The fees for inbound call centers and outbound call centers are relatively the same. What has a greater impact on the fees are the services you choose to use from each individual call center. This choice has more bearing than the type of call center you use. Location of the center can affect the price also. Call centers in Dallas seem to be the most cost effective when services are compared. It is possible to find cheaper call centers but none will offer the wonderful services that can be found in the Dallas area. You should be careful as you shop however. Not all call centers are the same. Shop around before making your decision.

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Seomul Evans –
About the Author:

Seomul Evans is a SEO services consultant with a leading US based SEO firm on behalf of Dallas answering services.

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REMAX signs Smart8 Call Routing Agreement With Promero

November 14th, 2010 | Category: Virtual Call Center

Pompano, FL — October 9, 2007

REMAX Regional Services serving Georgia, Kentucky, Tennessee and Southern Ohio signed a Smart8 Call Routing agreement announced today by Promero.

Promero’s ProStar Smart8 http://www.promero.com/smart8.asp intelligent call routing will provide REMAX the ability to route inbound Toll Free calls automatically to its network of REMAX agents and locations. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.

“We are very pleased that REMAX Regional Services selected Promero’s Smart8 service to handle its inbound traffic,’ commented Gregg Troyanowski, president of Promero. “Routing calls to the right agent on the first call is very important. With Smart8, call delivery will be seamless.’

About Promero, Inc

Founded in 2001, Promero www.promero.com is a Certified Partner in the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero’s products include Oracle’s Contact Center Anywhere (a hosted virtual call center/predictive dialer software), ProStar CRM, Smart8 Call Routing and ProStar Lead Manager. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(at)promero.com

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Intervoice User Conference Attracting Influential Voice Portal and Contact Center Decision-Makers

November 13th, 2010 | Category: Contact Center Software

DALLAS (Vocus) March 9, 2007

Intervoice, Inc. (NASDAQ: INTV) will be focusing its upcoming user conference on the key issues its enterprise clients are facing, the company said today. The conference’s theme, “Interactions 2007: Making it Personal” emphasizes the growing needs of Intervoice clients to provide high-touch customized services to their increasingly sophisticated and technology-savvy customers. The conference will offer five topical categories for attendees, including Speech, Voice-over-Internet-Protocol (VoIP), VoiceXML, Contact Center Personalization, and Hosted/Outsourcing Solutions. For information about Interactions 2007, visit the website at www.intervoice.com/index.php/interactions.html.

Several hundred industry leaders are expected to attend the conference that will take place March 26-29, 2007 at the Marriott Legacy Town Center, Plano, Texas. Executives from 17 countries have registered, according to Interactions 2007 Host Ernie Cote. “Top companies from around the world are coming, including the five-time J.D. Powers Award winner for wireless customer service and the Canadian bank that’s twice earned the highest IVR customer satisfaction scores in North America,” Cote said. “From the UK, we’ll be hearing from a retailer that’s the global leader in home shopping for apparel and home furnishings, as well as from one of America’s top cable television shopping networks whose call center handles more than 66 million calls a year.”

Interactions 2007 is the tenth annual conference for the Intervoice customer base, which ranks among the largest in the industry. Intervoice customers, representing some of the most respected voice portal and contact center implementations in the world, will share Best Practices and offer case studies during the 24 program tracks, sessions and round table discussions. Intervoice’s decades-long customer list includes 77 of the 2006 Fortune 100, the world’s largest financial services firm, the world’s largest retailer, the largest and oldest news organization in the world, and 30 U.S. government agencies.

About Intervoice

Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice’s Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.

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OnState

November 13th, 2010 | Category: Virtual Call Center

Ben’s busy. See how OnState’s virtual call center and virtual PBX solutions for Google Apps make Ben’s life easier by allowing full customer collaboration, finding the right employee at the right time no matter where they are or what device they’re using. OnState is available in the Google Apps Marketplace – www.onstate.com
Video Rating: 5 / 5

Get Virtual Call Center in 40countries as virtual extension. Features include voice driven auto attendant, call forwarding, voicemail (with transcription), audio conferencing, extensions and subextensions. Coverage includes 40 countries.
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Call Center Outsourcing

November 13th, 2010 | Category: Inbound Call Center

www.inso.us Call center outsourcing has come to stay and it will be in your best interest to take advantage of it. InSO International Call Center is a world-class company that will effectively take care of all your call center outsourcing needs.

Best Rest of the World
Video Rating: 5 / 5

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Data-Tel Info Solutions Introduces Online Training Videos and Tutorials for Customers

November 13th, 2010 | Category: Hosted Call Center

Mesa, AZ — September 7, 2006

Data-Tel Info Solutions announced today that customer training for their hosted call center solution, xSELLerator ASP, is available online.

To get unlimited access to the training videos, customers can simply browse to Data-Tel’s website (www.datatel-info.com) and enter their login information. Customers receive this login information once they have subscribed to Data-Tel’s hosted service.

Once a customer is logged into the training, they are able to navigate through the xSELLerator ASP menus (Flash required) as if they were using the actual software. This feature gets the trainee comfortable with xSELLerator’s software interface and menus. Each menu item has a unique training video that shows the common use and functionality of the item. There are also “Quick Start” videos that showcase common procedures within the software, usually involving multiple menu items.

Data-Tel’s training videos will allow managers to get their call center up and running in a minimal amount of time. The automated videos will have no time or date restrictions, and have unlimited viewing ability.

About Data-Tel

Data-Tel Info Solutions is a privately held software development company with headquarters in Mesa, Arizona. Founded in 1991, by G.L. Scott Murray, Data-Tel has systems throughout the United States, Caribbean islands, Australia, Canada, Philippines and India.

Not only does Data-Tel handle the technical requirements of your call center, they assist you in developing ideas to take your products and services to market. Data-Tel understands the importance of providing cutting edge technology and solutions for every aspect of your business.

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American Mattress Launches Partnership with Answer Center America

November 13th, 2010 | Category: Inbound Call Center

Chicago, Ill. — January 4, 2010

American Mattress, Chicago�s leading mattress retailer, recently announced their decision to partner with Answer Center America (ACA) for inbound call center support. Increasing sales and product orders prompted American Mattress to increase customer service capabilities. Answer Center America, a Chicago-based boutique call center, will now manage calls involving order taking and product concerns.

ACA agents will be trained to manage customer concerns and handle order taking via phone and web chat. In addition to agent support, ACA will integrate Web chat and click-to-call software capabilities through American Mattress� Web site, www.americanmattress.com. The Web site offers interactive features including an online shopping cart, store locater, weekly coupons, deal saver calculator and ongoing contests to win a FREE mattress.

�Answer Center America was our number one choice for call center solutions in the Chicago metropolitan area,� says Robert Taglianetti, director of marketing for American Mattress. �We�re pleased to work with a Chicago call center and give back to local Chicago business.�

In partnership with ACA, American Mattress will offer after hours support to customers, in addition to bilingual support to Spanish speaking individuals. To provide a consistent message, ACA will work with American Mattress to create scripts and training procedures customized for their customer�s individual needs. As with all clients, ACA provides real-time call data and call recordings through their proprietary software, ATLANTIS.

�Answer Center America has given us a cost-saving solution to accommodate the increase in phone and web orders, without reducing the quality and level of attention we strive for,� says Robert Taglianetti. �We now offer a no hassle purchase process and the ultimate customer convenience experience.�

Answer Center America and American Mattress look forward to their new partnership and the opportunity to provide customers with multiple lines of customer support. As two family-owned and operated companies in the Chicago Metropolitan Area, ACA and American Mattress understand the importance of first-rate customer service on every call, every time.

About Answer Center America Inc.

Based in Chicago, Ill., Answer Center America, Inc. is an experienced partner in providing seamless call center and answering solutions. Founded in 1995 by Janet Livingston, ACA has proven itself as an industry leader through cutting-edge technology, unwavering customer service, and customized services. For additional information, please visit www.goacanow.com

About American Mattress

American Mattress is a family-owned and operated provider of mattresses, headboards/footboards, bedroom furniture, bedding, linens and futons. Their stores are located throughout Illinois, Indiana and Wisconsin. They are known to beat any competitor�s price and guarantee 30-day comfort. For more information, visit www.americanmattress.com.

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Various Kinds of Web Hosting

November 13th, 2010 | Category: Hosted Call Center

Various Kinds of Web Hosting

Various Kinds of Web Hosting

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Various Kinds of Web Hosting

By: Nisha Soni

About the Author

Nisha Soni writes for Go4Hosting an Dedicated Web Hosting Company provide Web Server Hosting India, Virtual Server Hosting, Dedicated server hosting India, Database hosting India, Email hosting India, Windows server hosting India and all other Data Center Colocation India services.

(ArticlesBase SC #2763687)

Article Source: http://www.articlesbase.com/ – Various Kinds of Web Hosting

Web Hosting Data Center actually means a folder or directory in a computer connected to Web the whole time. When you use the services of a Web Hosting Data Center provider to put your files in the web space, visitors can look at your files by going to your web address.

In this article we shall discuss the common forms of web hosting and its main features. Which kind of web hosting is best for you depends upon your requirement and your business type.
The major types of web hosting are Shared Web Hosting, Virtual Private Hosting and Dedicated Hosting. The classification here is majorly done on the basis of cost as well as performance.

1.) Shared (Virtual) Hosting: This form of hosting enables your website to attain its own domain name. The main characteristic of Shared (Virtual) Hosting is that, it is hosted along with around 100 more websites. The multiple software solutions offered here involve database, e-mail as well as editing options. A large number of times shared hosting is more effective.

Since the resources come on a shared basis, the overall expenditure is low and thus in this case you get benefitted in terms of cost. If you are a beginner or not well-versed with handling your own website, shared hosting is the best for you. Even if your application doesn’t require database access the advanced users can save in a lot of cash using shared hosting. Upgrading in case of shared hosting consists of additional file-size, bandwidth as well as CGI access.

2.) Dedicated Hosting: In case of a dedicated hosting since your site is now hosted on dedicated server it is comparatively a more cost-expensive alternative. You may look for this option if you have a large website with high traffic or if you have a website using special software. As the name suggests a Dedicated hosting service provides you a dedicated server which is unshared and devoted to handle your work related to your website only. It is much more powerful and secure accompanied with a lot more software solutions.

However incase of dedicated hosting you are responsible for managing your server. If it falls, you have to restart and if it gets DDOS attacked you have to mitigate attack, this may be a disadvantage for you since in a shared hosting service they have skilled administrators to mitigate the DOS attacks. There are a large number of Indian companies which offer Dedicated Server in India. Dedicated Server in India is affordable and have a record of providing top quality services.

3.) Collocated Hosting: Collocation Hosting refers to the service in which you get to place your web server on location premises of a service provider. Here the server is always owned by the customer and company providing the hosting is responsible for keeping in a place better designed for it.

This service opted for, because an ISP generally has a more resources such as high-security against fire as well as vandalism, backup power, Internet connections and more.

VPS: This is a recently emerged form of hosting. A VPS (Virtual Server Hosting or Virtual web hosting) refers to a method of server splitting. Here each kind of virtual server can execute its own OS and each can be rebooted independently.

Virtual Server Hosting is quire similar to dedicated hosting; it is just more affordable, Virtual Server Hosting or Virtual web hosting can be taken as cheaper form of dedicated hosting.

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Nisha Soni –
About the Author:

Nisha Soni writes for Go4Hosting an Dedicated Web Hosting Company provide Web Server Hosting India, Virtual Server Hosting, Dedicated server hosting India, Database hosting India, Email hosting India, Windows server hosting India and all other Data Center Colocation India services.

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Nisha Soni writes for Go4Hosting an Dedicated Web Hosting Company provide Web Server Hosting India, Virtual Server Hosting, Dedicated server hosting India, Database hosting India, Email hosting India, Windows server hosting India and all other Data Center Colocation India services.

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Unveiling of new Cloud Call Center

November 12th, 2010 | Category: Virtual Call Center

www.callfire.com CallFire’s Cloud Call Center has some great new User Interface features that can help Millions. Watch the video to hear a description of new features by CallFire experts!

I need a job right away! www.callcenteraddict.com how to get a call center job? Many people are still faced with unemployment in 2010. Today we are offering FREE help To People Who want to find work.
Video Rating: 5 / 5

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Call Center, Part I of the Smash Web Hit!!!

November 12th, 2010 | Category: Call Center

It’s finally on Youtube, the hilarious short film on outsourcing seen by over 2 million viewers. It’s preceded by the trailer for KISSING COUSINS, the new feature film… Due to length, the film has been split in two parts, so don’t forget to check out part II.
Video Rating: 4 / 5

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Compare Call Center Software

Archive for November, 2010

Inbound Call Centers Versus Outbound Call Centers: Are They Different?

REMAX signs Smart8 Call Routing Agreement With Promero

Intervoice User Conference Attracting Influential Voice Portal and Contact Center Decision-Makers

OnState

Call Center Outsourcing

Data-Tel Info Solutions Introduces Online Training Videos and Tutorials for Customers

American Mattress Launches Partnership with Answer Center America

Various Kinds of Web Hosting

Unveiling of new Cloud Call Center

Call Center, Part I of the Smash Web Hit!!!

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