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Choose Wisely: Charlotte Web Hosting Company
Choose Wisely: Charlotte Web Hosting Company
Choose Wisely: Charlotte Web Hosting Company
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Choose Wisely: Charlotte Web Hosting Company
Posted: Oct 30, 2009 |Comments: 0
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About CODANK Charlotte Website Design and Markjeting Company
CODANK is a top rated Web Design and Internet Marketing firm located in Charlotte, NC. We are dedicated to provide the highest quality, cost effective custom software development services, delivering a broad range of business consulting and outsourcing services.
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Article Source: http://www.articlesbase.com/ – Choose Wisely: Charlotte Web Hosting Company
A Charlotte Web Hosting Company should be committed to staying above the rest when it comes to ensuring the most advantageous of performance, security and progression of a client’s online presence. Those who are seeking web hosting want a service which dynamically manages all aspects of their hosted infrastructure with an emphasis on the online benefits worthy of helping their business and its needs.
When a company is researching different web hosting companies, they should choose the one that delivers the best web tools available. Many businesses select a specific Charlotte Web Hosting Company that offers them affordable plans while also delivering top-notch assistance. Who wouldn’t want that?
Charlotte Web Hosting services usually cover the following phases:
Colocation Managed Hosting
An aerodynamic Colocation center can help a small or large business seek faster and more economically ways of effective arranging their networks.
Most Charlotte Web Hosting Companies are state-of-the-art data facilities, which offer compliant and scalable area options for all Colocation needs. These data centers have been designed with several layers of power, safety, and support.
Charlotte Web Hosting Colocation Centers Deliver
Bandwidth Cooling Security Space Power
Providing clients with their own operating system or applications is made possible due to Charlotte Web Managed Hosting solutions. Companies which specialize in business hosting require top-quality network configurations, resources, complete redundancy, and robust features.
About CODANK Charlotte Web Design
CODANK is a top Charlotte Web Design and Internet Marketing Company located in Charlotte, NC. The company is dedicated to providing a broad range of web design services. CODANK specializes in Search Engine Optimization (SEO), Graphic Design, Online Marketing, and Web Design and Development.
For more information, visit CODANK Charlotte Web Design and Internet Marketing Company at www.codank.com
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About CODANK Charlotte Website Design and Markjeting Company
CODANK is a top rated Web Design and Internet Marketing firm located in Charlotte, NC. We are dedicated to provide the highest quality, cost effective custom software development services, delivering a broad range of business consulting and outsourcing services.
For more information, visit us at http://codank.com
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Ifbyphone Unveils Virtual Call Center Service
Chicago, IL (Vocus) June 30, 2009
Ifbyphone today introduced Call Distributor, a service that enables small and mid-size businesses (SMB) to create virtual call centers, complete with advanced automated call handling that enables customers to instantly route inbound calls to any phone, anywhere.
With the new Call Distributor service, SMBs pay only for the minutes consumed, avoid long term agreements and will not incur any capital expense as the Ifbyphone service eliminates the need to purchase expensive new business telephone equipment and software.
Ifbyphone’s Call Distributor also provides call center operators an array of additional call routing options, including the ability to expand their workforce to tap into the growing home-based agent segment by sending inbound calls to any phone.
“The days of SMBs missing customer calls and losing business because they don’t have access to an expensive PBX or a call center, like Fortune 500 companies have, are over,” said Ifbyphone CEO Irv Shapiro. “With Call Distributor, any business can now have a flexible call center service option that provides advanced call handling capabilities with central management to workers anywhere, using any existing phone.”
Call Distributor also includes several capabilities beyond advanced call routing, including interactive voice response and call queuing, both of which save time, reduce costs and create efficiencies and have been designed into Call Distributor to help SMBs thrive in today’s economy. All Call Distributor capabilities are instantly available to anyone on any phone eliminating the need for agents to use phones physically connected to dedicated systems, or a specific type of phone such as a traditional landline, VoIP phone or software client-based endpoint such as a PC or smartphone.
Call Distributor includes the following capabilities:
Agents are defined as available based on a schedule, a web interface or via a phone call from any phone;
Complete queue size and wait time control;
Support for customer-supplied audio prompts, queue messages and music on hold;
Callers may choose to leave a queue at any time and are routed to voice mail or an IVR application according to a web-based configuration;
A complete web-based agent dashboard with call notification which includes reverse lookups, integration with Salesforce.com and customer data options;
A sophisticated, web-based management dashboard, which displays agent status, call statistics, calls in queue and supports the transmission of messages to agents.
Consistent with Ifbyphone’s innovative service and feature model, SMBs pay only for actual minutes used as opposed to the expensive, commonplace practices of charging per-agent or per-seat license and/or fees for agent idle time. The virtual approach is in stark contrast to traditional call centers which use expensive PBX/ACD or key telephone systems to distribute calls to onsite agents in a central facility.
“Whether they’re considered big regional companies with multiple locations, or the popular sandwich shop around the corner at lunchtime, businesses of all sizes need high-power, low-cost, web-based and configurable tools for optimally managing their call volume,” explained Shapiro. “This is an essential business function because lost calls mean lost revenue.”
Call Distributor is just one component of a family of advanced telephone applications which all work with any phone. These applications include: virtual phone numbers with advanced routing, Hosted IVR, Voice Broadcasting, Call Tracking, Find Me, Click-to-Call, Google Analytics® Integration and more. To see the complete family of Ifbyphone’s services, please visit http://www.ifbyphone.com.
About Ifbyphone
Ifbyphone provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging Ifbyphone’s easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems. For more information, visit www.ifbyphone.com.
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You Can Select Call Center Software
You Can Select Call Center Software
You Can Select Call Center Software
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Home Page > Business > You Can Select Call Center Software
You Can Select Call Center Software
Posted: Dec 19, 2008 |Comments: 0
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You Can Select Call Center Software
By: THOMAS KONGA
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(ArticlesBase SC #691464)
Article Source: http://www.articlesbase.com/ – You Can Select Call Center Software
The prominence of call centers has created a huge demand for call center software. Call center software is customized to manage interactions, reducing hold time, immediate routing of calls to ideal agents, providing detailed call reports and assisting in customer communication. Call center software is generally integrated with CRM software.
For more details go to: www.software-index-website.com Call center software helps in upgrading and improving customer service. It also enhances efficiency by reducing costs. It is essential that call center software helps in enriching the satisfaction of the customer with its in-built features. It can decrease the call holding period by routing the calls faster.
You should ensure you select appropriate call center software that improves efficiency and enables to attend maximum calls. The selection of call centre software should be done keeping in mind to cut the operating costs. The selected call centre software should give effective details such as number of phone calls attended the identification of the best agent who successfully attended maximum number of calls, the hold times, the number of callers who hung up on hold, etc. These reports help in analyzing and evaluating and are of great significance in helping the management in improving.
Process of selecting the perfect software
It is imperative to consider various aspects prior to purchasing any call center software. The requests per month has to calculated, nature of call centers, inbound or outbound, sales or service oriented, external or internal. You should consider the number of agents as well as their locations, determine if technical support is offered and does it assist Void. Ensure the software has adequate room for future development. It is always advisable to take the advice of management and the IT department before deciding on call center software. Take into consideration the installation time and go for software of your preference. The software should be user friendly, the options should be openly available, identification of callers and connection using database reports should be instant. It should facilitate CTI (computer telephony integration) and interactive voice response features.
Check with various vendors and choose one who is economical and suits your budget. There are firms that provide services and products to help businesses run efficiently.
For help visit: www.quick-selling-software.com You should buy taking into consideration the number of lines you have, the number of agents you are handling, the number of operators and the products as well as services. You should not buy software just by referrals. The software you select for call centre should focus the leads to be taken, the leads under process, the leads that are complete and that which went cold.
The software should by all means give complete report daily. The daily report is the evidence of business developed. This report also indicates which staff has done maximum potential calls and the duration taken. Such reports are considered for giving incentives. The incentives earned are calculated taking into account all the essential details given by this report. So selecting call center software should encompass best features and purchasing software should be done meticulously to ensure best results.
http://www.pure-profit-software.com
http://www.scripts-to-sell.com
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Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities
Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities
Alexandria, VA — June 17, 2009
As telecommuting becomes a viable option for many workers, unfortunately work-at-home scams increase in numbers. Savvy workers, however, can avoid being taken advantage of by a work-at-home scam, while still finding great opportunities to earn money from the comfort of their own home office.
VIPdesk, the award-winning pioneer of virtual contact center services, has been working with home-based customer service representatives for over 10 years, and has identified the following 10 tips that can help a potential telecommuter identify legitimate work-at-home opportunities.
Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities:
1- A legitimate work-at-home opportunity won’t ask you for any sort of “affiliation fee”–if you are asked to spend any money, it should be directly attributed to something you receive for the cost (i.e. training, background or credit check, “starter kit” for direct sales).
2- Do an Internet search on any company that you are speaking with about working at home, and see what is being said about the company in blogs, on twitter, and in the mainstream media.
3- If the company promises unrealistic salaries (such as k/week with no experience!), it is too good to be true.
4- Most legitimate organizations don’t advertise work-at-home opportunities via informecials, a sign-taped to a lamp-post, stop sign, or other such venue, or via spam e-mail!
5- Always check with the Better Business Bureau and other consumer advocacy organizations.
6- Look for a job with a defined job description and scope of work.
7- Ensure that the company is a corporate entity with a physical address, phone number, and business history. If there is no headquarters office, be wary.
8- If the company can’t provide employee or customer names, or you have no direct contact within the company or otherwise can’t speak with a “real person”, stay away!
9- Utilize resources such as the Telework Coalition (http://www.telcoa.org), Women For Hire (http://www.womenforhire.com) and Rat Rate Rebellion (http://www.ratracerebellion.com) for honest, unbiased advice.
10- Always trust your gut. If intuition (and common sense) tells you that the opportunity is too good to be true, it probably is.
“Working from home is a great way that allows hundreds of thousands of people every year to make money, even if they live in an economically depressed area. Telecommuting is also a great way to save money on fuel costs due to a lack of commute,” said Mary Naylor, CEO of VIPdesk. “Working with virtual call centers, doing direct sales, and medical transcription are three areas in which someone can successfully work from home, but it is absolutely imperative that anyone interested in working from home do their due diligence.”
Founded in 1997, VIPdesk is an innovator in the use of a home-based workforce. For more tips on finding legitimate work-at-home opportunities, or for more information on VIPdesk call 703-837-3507.
About VIPdesk
VIPdesk specializes in delivering virtual contact center solutions and concierge services to premium brand leaders. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.
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Using A Virtual Call Center
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Using A Virtual Call Center
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What crieteria are most important when choosing a web ad network for a small service business with a limited budget?
Using A Virtual Call Center
By: Kurt Duncan
About the Author
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
(ArticlesBase SC #2029778)
Article Source: http://www.articlesbase.com/ – Using A Virtual Call Center
A growing number of businesses are functioning as virtual storefronts, offering ordering, customer service and other products online and over the phone. A call center is a hugely expensive addition to any business. It will require state of the art telecom equipment, trained personnel, office space and a stream of business substantial enough to make those, and other, expenses worth the cost. This can be avoided, however, while still providing your business with a viable call center. A virtual call center combines the advantages of a full-fledged telecom center with the cost-effectiveness of outsourcing.
These businesses are set up to offer what’s best about a call center to a variety of clients. Some of them have specialty personnel, as well, who can handle the complex and specific needs of industries such as the medical field. This means that most anyone can find a provider who offers the services they need. What makes these companies work, however, is not their equipment. The people who work at these offices are highly-skilled and trained professionals whose only task is to provide telephone services. They are always available and know how to handle most any contingency that comes their way.
A virtual call center will have a variety of employees available. They learn the specifics of each client’s business, the scope of service they’re expected to offer and receive basic training in how to handle crises related to any particular client. This means that offering your customers the best possible service doesn’t have to mean hiring, training and maintaining a staff of your own telephone experts. This job does require real skill and finding people who can handle the pressure can be tough. Fortunately, these contractors have already done that work for their clients.
There are plans in place at these organizations to deal with disasters, as well. Your virtual call center will not be taken offline when disaster strikes. In most cases, your calls will just be routed to another call center, which keeps the lines of communication open for everyone. This means that you can rest assured that your client’s are taken care of when there are problems in any part of your business process. This sort of professionalism will be remembered by your clients and, of course, will likely result in your company having the best possible image with those you depend upon for your livelihood.
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Kurt Duncan –
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
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Article Tags:
telemessaging, business answering services, answering service, professional answering service
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TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
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Our employees put the misconceptions of working in Ascend One’s virtual call center to rest.
No commentsIntervoice Lauds Enterprises for Innovative Services to Customers
Dallas, TX (Vocus) March 30, 2007
Intervoice, Inc. (Nasdaq: INTV) today announced the winners of its Innovative Solutions awards during its “Interactions 2007” user conference. Several hundred industry leaders from 17 countries are attending the conference, which emphasizes the growing needs of enterprises around the world to provide high-touch, personalized services to their increasingly sophisticated and technology-savvy customers.
Three companies were honored in the Innovative Business Solutions category for their creative approach to tackling tough business challenges and generating results that improved service to their customers, in addition to a substantial return-on-investment (ROI) for the companies. The award-winning companies are:
Atmos Energy Corporation (NYSE: ATO), Dallas, Texas
EchoStar Communications Corporation, Evergreen, Colo.
Travelocity (NYSE: TSG), Southlake, Texas
In the Innovative Technology Solutions category, awarded to companies that demonstrated resourceful uses of developing technologies or service deployment strategies, three companies were honored:
JPMorgan Chase Retail Technology Services (NYSE:JPM), New York, N.Y.
Sirius Satellite Radio, (Nasdaq: SIRI), (New York, N.Y.
Redcats UK, Yorkshire, United Kingdom
Three companies earned plaudits for Innovative Customer Service Solutions with significant achievements in managing the complex task of exceeding their customers’ expectations. The award-winning companies are:
T-Mobile USA, Inc., Bellevue, Wash.
Tuition Management Systems, Warwick, R.I.
Blue Cross and Blue Shield of Alabama, Birmingham, Ala.
“Interactions 2007” is the tenth annual conference for Intervoice customers, whose ranks include 77 of the 2006 Fortune 100, the world’s largest financial services firm, the world’s largest retailer, the largest and oldest news organization in the world, and 30 U.S. Federal government agencies. The Intervoice customers in attendance, representing some of the most respected voice portal and contact center implementations in the world, have been sharing best-practices strategies and presenting case studies throughout the conference..
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange™ platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
Intervoice is a registered trademark and Media Exchange is a trademark of Intervoice, Inc
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