November, 2010 | Compare Call Center Software

Customer Service Call Center

November 17th, 2010 | Category: Inbound Call Center

www.inso.us A strong customer service call center is just what you need to increase your productivity. InSO Int’l Call Center will provide you with the best customer call service in the business!

www.callcenteraddict.com 3 proven tactics for getting that virtual work at home call center job that you have always wanted. Free inbound call center job resource and customer service manager jobs Today
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Outbound Call Center India- To Avail Best Services

November 17th, 2010 | Category: Outbound Call Center

Outbound Call Center India- To Avail Best Services

Outbound Call Center India- To Avail Best Services

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Outbound Call Center India- To Avail Best Services

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Outbound Call Center India- To Avail Best Services

By: jems hug

About the Author

Outbound Call Center India offers you the right resource to remain successful in this competitive business world. To learn more about call center and BPO services, please visit fusionbposervices.com

(ArticlesBase SC #2412875)

Article Source: http://www.articlesbase.com/ – Outbound Call Center India- To Avail Best Services

Do you know the reason behind the growing expanse of outbound call center India? Since the inception of business process outsourcing, India has maintained its position in the global market as a destination that ensures quality customer care services in every respect.

In India, outbound call centers are referred as essential part of the service based industry. This particular industry demands high-quality customer services that should be accurate and of best quality to help business organizations to gain maximum output. Most foreign companies avail services from the Indian based customer care units to avail best services.

Indian outbound call centers include use of advanced and latest technology. Use of the advanced mechanism supports the entire team in continuing with their business operations. Moreover, these modernisms also help Indian executives to attain targets within time. Backed by superior technology use and other valuable resources, Indian call center firms provide efficient services that will provide a low cost solution.

Functioning for over a decade now, call centers in India have been successful in distinguishing themselves as the best customer service providers in the whole world. Their high-quality services and on-time delivery make them the most preferred choice in the field of business process outsourcing.

Nowadays, most offshore companies choose outbound call center India to ensure the best quality services and the improved profit-margins. Outbound call call center India is focused on four basic pointers. These include:

Quality of services:

Those services offered by outbound call center India are accurate and up-to-the-mark. Right selection of service providers can ensure flawless service at all forms. The time offered for the completion of the given work is maintained all through. And the services are delivered with absolute efficiency. Most offshore organizations avail services from the Indian BPO firms. Their services are found to be at par with the international standards, making them the best choice in this global market.

Meeting Targets:

The outbound call center services are time-bound and have to be completed within a definite period of time. Executives in the Indian call center companies are apt to complete all projects within a specified time-frame and to fulfill the client demands.

Effective Customer Support:

Outbound call centers in India are aware of the quality standards. These service providers work with absolute efficiency so that their services are better than those call centers based worldwide. The offshore business companies are quite confident about selecting customer services from the Indian outsourcing firms.

BPOs with Regular Growth Record

Outbound call center India has marked a regular growth functioning in this global competition. Despite the recessionary trends prevailing in the global environment, most BPO firms in India have recorded a constant growth. This is a fact that most offshore companies have chosen to partner business services from India to offer effective customer services to their business clients at a cheaper rate.

All the above are the reasons why most offshore companies in United States, United Kingdom, Australia and others keep coming back again and again.

Retrieved from “http://www.articlesbase.com/customer-service-articles/outbound-call-center-india-to-avail-best-services-2412875.html”

(ArticlesBase SC #2412875)

jems hug –
About the Author:

Outbound Call Center India offers you the right resource to remain successful in this competitive business world. To learn more about call center and BPO services, please visit fusionbposervices.com

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call center, bpo, customer care, call centre, customer services, call center services, call center bpo, business process outsourcing

Homebased call center

November 17th, 2010 | Category: Call Center

Homebased call center. How to setup a homebased call center for one person to effectively telemarket from home. www.newprofession.biz for the full scoop.
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Jimmy Kimmel Live – Jimmy Outsources Jokes to an Indian Call Center

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ExigoProcess learning center 1.m4v

November 16th, 2010 | Category: Inbound Call Center

Are you a Verizon wireless customer? Learn how you can get past the voice prompts with one simple word. It was discovered by an inbound call center executive at www.exigoproces.com. It works and you will never believe the word.

www.inso.us Getting a competitive edge will keep you in business. With an offshore call center you can get that edge and be a major player! InSO is the offshore call center that can keep you on top!

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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

November 16th, 2010 | Category: Predictive Dialer

Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

By: Gaytes

About the Author

Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.

(ArticlesBase SC #1237846)

Article Source: http://www.articlesbase.com/ – Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.

Our Products Information :

Call Accounting Software

Today, in most businesses, telecom data services are not monitored and controlled � and it�s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.

Gaytes Information Systems Private Ltd Providing Call Accounting Software �Such As :

� Z.Link Lite 11.0

� Z.Link Gold 11.0

� Z. Link Gold Centralized

� Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.

Gaytes Information Systems Private Ltd Call Center Solution Such As :

� Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).

� Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.

� Blended : This software solution is blend of both Inbound and outbound call center solution.

� Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX.� Predictive / Progressive / Auto Dialer solutions using this new concept product.

Dialers

Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.

Dialers such as :

� Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.

� Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically.

Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact� is established.

Voice & Unified messaging

Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.

Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.

CTI Applications

CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.

Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC �Meet Me Conference� software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.

Voice Loggers

Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.

Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.

SMS Solutions

SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.

GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.

Hotel Management Software

Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.

Availability of the Z.LINK Hotel Lite Software :
� Z.LINK Hotel Lite – Standard
� Z.LINK Hotel Lite – Client/server
� Z.LINK Hotel Lite – With COS( ext. lock/unlock)
� Z.LINK Hotel Lite – Web based
� Z.LINK Hotel Lite – PMSI Module

Attendance Management

Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.

Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.

CRM Applications

CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs

Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.

Outsourcing Services

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.

Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.

Retrieved from “http://www.articlesbase.com/communication-articles/gaytes-information-systems-private-ltd-providing-cti-solutions-call-center-solution-1237846.html”

(ArticlesBase SC #1237846)

Gaytes –
About the Author:

Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.

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Article Tags:
call accounting, operator console, voice mail, voip, call center solutions, crm, blended, unified communication, dialer, auto dialer, predictive dialer, prograssive dialer, conference software, voice loggers, voice logger, fax servers

HRS to Extend Call Center Services to Small Businesses

November 16th, 2010 | Category: Inbound Call Center

Call Center in the Philippines

West New York, NJ — January 14, 2010

Hit Rate Solutions announced today that it is launching an aggressive market outreach program to allow small businesses and entrepreneurs to realize benefits of large scale call center operations by large corporations. The move is in response to the continued hesitation by small companies to resume hiring amidst economic uncertainty. Tight credit conditions for small businesses remain problematic, even as the economy has improved. “Large companies are gaining market share as they have the necessary access to credit to resume hiring”, partner Dan Edmonson said in an interview. “We’re trying to tell entrepreneurs that their size and flexibility can actually help them in this environment”.

Hit Rate Solutions recently launched an outsourcing blog to help current and prospective clients add value to their outsourcing efforts. This will coincide with their efforts to make outsourcing easier for small businesses. “Many small companies have avoided outsourcing business services because they believe it is an opaque, foreign process”, Edmonson continued. “Large companies are typically tied into long term contracts. That simply isn’t the case for small businesses”. The company also plans to expand its internal telemarketing and search engine marketing efforts tailored to small business owners.

HRS has particular expertise in telemarketing services, and along with NLIT, operates outbound and inbound call centers. The Philippines is a leading destination for Business Process Outsourcing, and companies have received global recognition for quality and performance.

Hit Rate Solutions partnered with Next Level IT Teleservices in 2008 to open operations in Bacolod City, Philippines. Like other call centers in the Philippines, Hit Rate Solutions has grown despite job losses in the United States. Since then, HRS has seen rapid expansion in telemarketing and appointment setting services. According to the Contact Center Association of the Philippines, call center revenue growth in the region is expected to grow by about 20% in 2010, a rate similar to its achievements in 2009. “The sluggish economy over the past year and a half may have actually helped us”, Edmonson continued. “Companies in the US and UK have been looking for ways to cut costs without sacrificing crucial marketing functions”.

Hit Rate Solutions is hopeful that rapid growth by call center service providers will continue as the global economy improves. Mr. Edmonson feels that the recession increased the awareness of the need for flexibility and efficiency. The blog is designed to not only educate those new to outsourcing, but help those who have outsourced in the past learn best practices in telemarketing, appointment setting, and customer service.

# # #

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Video Gaming Leader Partners with Prominent AD Agency to Create New ‘Universe’

November 16th, 2010 | Category: Inbound Call Center

Video Gaming Leader Partners with Prominent AD Agency to Create New ‘Universe’

Atlanta, GA, January 4, 2010 — January 10, 2010

Entertainment Arts Research, Inc. (EARI), an Atlanta based, 3D graphics and video gaming publisher has aligned with international advertising and media partner, Legacy Group Global (LGG) to develop what experts are calling the most dynamic browser based virtual world targeting a faith-based universal audience.

Legacy Group Global was selected from major competing agencies to support EARI and its �Universe of Faith� to assist in creative direction and international promotion. The UOF will provide prominent Christian based organizations, retailing giants and mega-churches prominence in local and international cities and provide user experiences of socialization, education, community and ecommerce in this virtual on-line environment. Working closely with EARI, Legacy Group Global will provide industry insight and consultation on details that are going into the development of the first of its kind in a virtual world atmosphere.

�The late Dr. Oral Roberts had a sign on his desk that read, Make No Little Plans Here��, �I am truly inspired by the ingenuity and drive of the founders of EARI that are making big plans to take the gospel to the world in a way that I�ve never seen before�, said Damon Davis, CEO of Legacy Group Global. �I believe that the Internet and portals like Universe of Faith will be to the next decade what television has been in the past 50 years to bring great leaders like Dr. Roberts, Billy Graham, Dr. Creflo Dollar, Joel Osteen, and so many more to the world.�

Inspired by the 30 plus year ground-breaking career of his father, televangelist luminary, Ray Davis, who built the largest media agency in the world to help ministries grow, Damon Davis has made his own mark in the industry continuing his Father�s legacy. With a passion for serving his clients and an entrepreneurial drive, Davis carries aggressively the Legacy banner in industry that reports over 2.5 billion followers.

Davis� history has served the most respected and well-known ministry leaders and celebrities in the world including Dr. Creflo A. Dollar, Joel Osteen, Pastor Benny Hinn, Pastor Otoneil Font, Dikembe Mutombo, A.C Green and Pastor Gregory Dickow. LGG was also honored to be selected by Tristar to provide services to a humanitarian based effort for Olive Trees within the state of Israel.

About Legacy Group Global

Legacy Group Global (http://www.legacygroupglobal.com) is a world leader providing full-agency service to non-profit organizations and ministries specializing in media purchasing, video production, brand and campaign development, public relations, and new media. They are the parent company to Legacy Technology Group, Legacy Direct and Legacy Telecom, which represents the largest in-bound call center in the United States with over 10,000 in-home agents. Legacy Group Global is an agency of integrity and a driving force for Christian media and faith based businesses and organizations.

# # #

�Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Call Center Management Costa Rica

November 16th, 2010 | Category: Call Center

Call Center Management Costa Rica

Call Center Management Costa Rica

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Call Center Management Costa Rica

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Intervoice to Lead Planning Workshop for the Technology Professional Services Association’s Summit

November 16th, 2010 | Category: Contact Center Software

Dallas, TX (Vocus) May 7, 2007

Intervoice (Nasdaq: INTV) today announced that Matt Wallock, director of services business development, will lead a key metaplanning workshop session at The Technology Professional Services Association (TPSA) Summit, May 6-8 in San Diego.

Wallock’s workshop, Growing the Deal: How to Qualify Service Opportunities, will show participants how to make professional services a key component of their upfront sales processes. Using case studies and “war stories,” Wallock will show how professional service teams can uncover and qualify customer requirements earlier in the sales process, ensuring that the project’s scope is thoroughly understood from the outset, and that customer expectations and deliverables are well documented. Ultimately, Wallock will show, such procedures result in larger sales contracts and more satisfied customers.

TPSA is the technology professional services industry’s premier organization and the spring Summit, themed “Setting the Annual PS Plan,” is focused on the professional-services-planning process to provide attendees with the data, experience, and peer interaction needed to build a great professional services plan.

“We’re delighted that Matt will be sharing some of Intervoice’s secrets with us at the TPSA Summit,” said Thomas Lah, TPSA executive director. “It’s great to get the practical, hands-on perspective from members like Intervoice.”

Wallock has more than 10 years of consulting experience in professional services, performing strategic assessments and business-process improvement and redesign, and leading teams in the technology implementation. His expertise spans call management systems, IVR, CTI, and web self-service for retail, industrial, electronics, communications, services, technology, healthcare, entertainment, and energy clients.

About Intervoice

Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice Voice Portal, IP contact center software, IMS-enabled messaging products, Media Exchange� platform and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.

About TPSA

The Technology Professional Services Association (TPSA) is the first and only organization for executives who create, produce, deliver, manage, measure, and optimize technology services in the world’s leading corporations. Member companies represent a diverse group of market segments including hardware and software products, systems integration, on-demand hosted applications, and value-added solutions. Through membership collaboration and management expertise, TPSA provides the information, concepts, models, and best practices required for success in the critical professional services component of the technology enterprise. For more information, visit www.tpsaonline.com.

US MEDIA CONTACT:��

Mary Ellen Ynes��

A&R Edelman��

650-762-2849

# # #

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800PBX Adds Support for International Call Forwarding

November 15th, 2010 | Category: Hosted Call Center

Fremont, CA — June 7, 2008

800PBX (www.800pbx.com), the provider of small business telephony, Virtual PBX and toll-free numbers has announced the international call forwarding to select countries. This service lets 800PBX customers to forward the incoming calls to international destinations. Presently, the list of supported countries includes United Kingdom, Austria, France, Italy, Netherlands, Germany and China.

“This service provides our customers lot of convenience while traveling internationally as they can forward the incoming calls.” says Manohar Chapalamadugu, CEO of the company. “Furthermore, the users can configure the service to selectively forward the calls internationally based on the time of the incoming call. We are offering this service at no extra charge.” he adds.

“We are likely to add new countries to this list as we go. This is a big step towards our goal of providing global call forwarding support for our customers. We want them to be able to take incoming calls to their phone number from anywhere in the world” said Sreedhar Ambati, the Chief Operating Officer.

New customers can use this service by signing up for advanced virtual-pbx technology service for as low as /month with a free toll free number and 150 minutes. Existing list of features such as audio conferencing, call forwarding, dial-by-name and music on hold, can be accessed at http://www.800pbx.com/features.php.

About the company:

800PBX Inc. is a leading provider of virtual PBX and toll free number services for small businesses and entrepreneurs. The company is also known for custom IVR solutions such as automated appointment scheduling, questionnaires, hosted call center and more.

For more details, visit: – http://www.800pbx.com

Contact:

Chris Lucas

mailto:pr @ 800pbx.com

Tel: 1-877-800-0 PBX (1-877-800-0729)

http://www.800pbx.com

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Compare Call Center Software

Archive for November, 2010

Customer Service Call Center

Outbound Call Center India- To Avail Best Services

Homebased call center

ExigoProcess learning center 1.m4v

Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution

HRS to Extend Call Center Services to Small Businesses

Video Gaming Leader Partners with Prominent AD Agency to Create New ‘Universe’

Call Center Management Costa Rica

Intervoice to Lead Planning Workshop for the Technology Professional Services Association’s Summit

800PBX Adds Support for International Call Forwarding

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