Compare Call Center Software

Chesapeake, VA (Vocus) March 23, 2010

Harris Connect today announced that it has acquired the assets of IDC, Ltd., a leading provider of high quality fundraising programs to non-profit organizations. With 47 and 35 years of market experience respectively, Harris Connect and IDC will combine their market leading solutions and shared commitment to high quality and customer service to offer non-profit organizations a multi-platform, integrated fundraising solution that is unmatched by any other provider today.

For over 35 years, IDC has served the widest variety of non-profit organizations, generating significant fundraising dollars through its established PHONE/MAIL®, TeleMax®, CallerMax® and other industry leading programs. Their applied, sound fundraising principles ensure success, and will be the cornerstone of the enhanced fundraising programs that will now be offered through Harris Connect.

The enhanced programs will benefit from Harris Connect’s expertise in data mining, analytics and research, as well as their leading online and mobile solutions. Comprehensive analytics will provide a deeper insight to each prospect, thereby matching each prospect with the right message. With the multi-platform approach, the programs will maximize the reach and engagement of each prospect by offering them the ability to participate via phone, mail, web and/or mobile.

In addition, fundraising programs using in-house calling staff will be enhanced with Harris Connect’s versatile phone center technology, the HC Virtual Call Center. HC Virtual Call Center uses VoIP technology, and only requires the organization to have computers or laptops connected to a high speed internet line. No servers, extra phone lines and back office support are required. The HC Virtual Call Center technology has the flexibility to deploy quickly and efficiently, to small and large scale programs, thereby giving non-profits a powerful new option in fundraising. Harris Connect will continue to offer offsite phone center capabilities with their comprehensive suite of fundraising programs.

HC Virtual Call Center and the online giving tools hosted by Harris Connect provide non-profit organizations the benefit of real-time credit card transaction processing and the security of Harris Connect’s PCI DSS Level 1 Merchant status. Donors expect and demand this level of security when participating in any fundraising program. Harris Connect’s proven technology and commitment to maintaining high security standards has already enabled its existing clients to generate millions of dollars in contributions, events and other transactions annually.

Gregg Carlson, Chairman and CEO of IDC states, “The benefits to non-profits will be profound. Our vision always included the ability to provide our clients with a comprehensive donor relation management solution. By combining our assets and experience with those of Harris Connect, we will help our clients raise more money and take their fundraising programs to the next level.”

Robert Gluck, CEO of Harris Connect comments, “What’s truly exciting to me is that Harris Connect and IDC start with similar histories, identical core values and in many cases, shared clients. Harris Connect’s technology and expertise in contacting and engaging the constituents of our non-profit clients is state of the art. Combined with IDC’s experience with fundraising programs, we will bring a fundraising and donor relations solution that will revolutionize the fundraising capabilities of non-profit organizations.”

About Harris Connect, LLC

Harris Connect provides non-profits with the widest array of solutions to engage members and generate revenue. Their products and services include commemorative publications which feature member-generated content, historical articles and contact information; research services to update email, phone and mailing address data; innovative online communities which include email marketing, online giving, event registration, an application for Facebook, and other services; mobile marketing, and fundraising. Harris Connect serves more than 4,000 non-profit organizations worldwide including top educational institutions, associations and organizations. The company is headquartered in Chesapeake, Virginia with offices in New York and Texas. Harris Connect, LLC is an affiliate of The Wicks Group of Companies, L.L.C., a New York-based private equity firm.

For more information about Harris Connect visit www.harrisconnect.com . For general inquiries, send an email to moreinfo(at)harrisconnect(dot)com or call 1.800.326.6600.

###

inContact’s WFM allows them to train employees without negatively impacting operations and mitigate agent concerns.
Video Rating: 0 / 5

inContact helps EpiAnalytics, Inc. increase agent efficiencies.

www.callcenteraddict.com Virtual call center jobs and call center job positions available TODAY! If You ever wanted to make extra money online You’ll Love Our proven call center jobs system. Easy to start working from home as a call center agent
Video Rating: 0 / 5

The Function as a Certified Oracle Partner Network

Oracle is one of the largest players in the software developer business right now. Fortunately for companies like Promero, Oracle also maintains an Oracle PartnerNetwork with over 19,500 Certified Partners who act as the middlemen between Oracle and the business customers.

As an Oracle Network Certified Partner, the Hosting Service Provider company called Promero prioritizes the marketing and sales of call center software, especially the virtual call center Oracle Contact Center Anywhere call center solution. Aside from being a Hosting Service Provider, Promero is also categorized as a VAR (Value Added Reseller) and an Education Provider whose main market is made up of small-sized to medium-sized businesses. And it seems Promero has hit on a gold mine by becoming a Certified Partner for Oracle – because the call center solution Oracle Contact Center Anywhere is one of the most multi-awarded products in the market aimed at assisting call centers in their work.

Hosted call center solutions are very much in demand in the call center industry because this type of call center technology permits agents to become more productive, while allowing the call center to save on switches hardware; the expense of putting up telephone lines; and the cost of long distance phone calls. The Oracle Contact Center Anywhere product is a hosted call center solution. It also happens to be a unique hosted call center solution that is very beneficial for home-based employees who need to juggle their call center jobs with the demands of family and other duties. How does it do this?

The Oracle Contact Center Anywhere product helps the main contact center put up virtual call center locations in geographically disperse locations – like within each US state for instance, or in other countries throughout the world. This means the Internet is used as the infrastructure of each virtual call center – and the Internet serves to connect each virtual location to the system of the main contact center. So if you are a home-based worker in New Delhi, India , and your main contact center company is based in New York City, you can still communicate with your main contact center bosses via the Internet and the virtual call center product Oracle Contact Center Anywhere.

Because call centers are experiencing alarmingly high levels of employee attrition at present, a virtual call center solution helps home-based workers keep up with work and home duties at the same time, and allows the main contact center company to accommodate their workers while being able to stay competitive in the industry. This is why you may find more and more call center companies adopting the virtual call center solution called Oracle Contact Center Anywhere.

More Hosted Call Center Articles

The Benefits of Being an Oracle Certified Partner

Promero is a Hosting Service Provider based in the US which is currently a member of the Certified Partner network of Oracle (a software manufacturer.) Promero is a private company that aims to be a value added reseller plus education provider in the call center software business that happens to target its call center solution Oracle Contact Center Anywhere at small-to medium-sized businesses throughout the world.

Basically, it can be said that the Oracle call center software is a hosted call center solution because Promero allows the software to be hosted in its high end hosting facility itself. The Oracle Contact Center Anywhere product is an example of award-winning call center technology, and Promero should be proud to be a vendor of such a great call center solution that has garnered more than 45 awards already since its introduction to the market in 1998.

Promero may find it quite easy to market this call center solution to clients because the client that buys the call center software can deploy this virtual call center software in a short period of time (sometimes lasting just hours) and without the assistance of professional techies at that. This allows the contact center client to be able to focus on its customer relationship management functions rather than deviate too far into call center technologies.

Because the Oracle call center solution is a great multimedia contact center solution that uses an Internet browser to function and which is based on the Internet as its infrastructure, it can literally help practically any customer support facility become a virtual call center right after deployment. And since Oracle Contact Center Anywhere is a scalable yet functional call center solution, it can be purchased by and used effectively by a contact center of any size.

So if you run a contact center that aims to focus just on customer relationship management rather than be distracted by unnecessary details in identifying, canvassing, purchasing, installation and use of various types of call center technology, then maybe you should try to contact Promero and ask them about the call center solution known as Oracle Contact Center Anywhere. This may be just the perfect virtual call center package for a contact center like yours. If not, fear not – Promero also has a host of other software applications in its arsenal that could fit your particular need. Promero is just waiting for you to contact them to make inquiries

Their solutions and our solutions match up perfectly. See how easy it is to integrate with inContact.
Video Rating: 0 / 5

inContact helps EpiAnalytics, Inc. increase agent efficiencies.
Video Rating: 0 / 5

Which do You Prefer? Inbound or Outbound Call Center?

The development of BPO industry in this age of technology is growing rapidly. More and more people are needed to fill up the positions for the new call center companies that are arising in different parts of the globe. If you are interested in working with this type of industry, you should be aware with what type of services they are offering so that when you land at this kind of job you are already fully armed and ready.

Inbound Call Center

An inbound call center predominately handles incoming calls initiated by the customer. Unlike the outbound call center, inbound call center usually operates 24/7 because a customer may call at anytime of the day. Primarily, the aim of inbound call center is to provide customer service to the customer’s needs and wants about a certain products or services. Some of the services offered are:

Emergency Call Center Lines – Handles emergency calls and deliver quickly to your on-call personnel to ensure your business continues to function.
Order taking – Helps the customer place an order whether a single product or a large volume of multiple products.
Help Desk – Answers inquiry and complaint from customers, and request resolution.
Technical Support – Provides technical support to the customers such as trouble shooting, product installation, and repair.

Outbound Call Center

An outbound call center is one in which a call center agent makes an outgoing call to customers in behalf of the client. These customers are either from households or from businesses, depending upon the target market. It uses distinct metrics to measure agent’s success such as cost per call, revenue earned, number of minutes or hours per call, total calls made, and tasks completed.

Some of the services offered are:

Appointment Setting Service – Help companies increase their sales by cold calling and setting qualified appointments. These qualified appointments in turn, assist you in acquiring new clients.
Customer Retention – Keep company’s customers and retain their revenue contribution. The aim of customer retention is to prevent customers from defecting to alternative brands or competitors.
Customer Acquisition – Manage customer prospects and inquiries, generally generated by a variety of marketing techniques. It also includes the process of converting existing prospects into new customers.
Lead Generation – Creating or generating prospective consumer interest or inquiry into a business’ products or services for a variety of purposes. It is a sign-up for an advertiser offer that includes contact information and sometimes demographic information.
Market Research Surveys – Gather specific data from consumers and business groups for the purpose of marketing. A survey will ask a series of questions that require answers from these groups which are then analyzed at the end of the survey when participant level has been reached. Questions are asked about buying behaviors, attitudes towards trends and/or products, preferences in shopping experiences, political views, etc.
Mail Follow Up – A combination of email follow up and phone call is an effective tool for reminding the customers, invigorating relationship with them, and clearing the queries cleared from the prospects.
Receivables Management – Handles collection, settle bills and other unpaid obligations.

There are lots of services offered in an outbound or inbound call centers other than the aforementioned above. These companies are becoming the vital aspects of many businesses. If you are interested in building a career with call center, you should know beforehand the services that this company is offering.

www.qmicallcenter.com QMI Call Center Services. QMI maintains leadership as an international provider through continuous technical training and professional excellence.
Video Rating: 0 / 5

Predictive Dialer Software Benefits

When you run a business, you need to monitor and control so many things for its smooth operation. You may require controlling expenses, sales, cash flow and all other important parameters for a business operation. You need to be in contact with your customers and other people. In most of the cases, people contract some of their services to the call centers.
The predictive dialers have been developed over the basic auto dialers. They work on several algorithms to anticipate the caller party answers and agents and make adjustments for number of expected agents that will be there for answering the calls. These dialers act to monitor the calls and detect how these calls are replied
The predictive dialer system will function only with help of predictive dialer software. The call centre was re-invented through this software. The reinventing was necessary to completely make it an automatic process to achieve the maximum efficiency. You get tremendous support by installing this useful dialer software to the server.
After installation of software, the system is connected to main telephony, which can now handle all incoming and outgoing calls. The call are forwarded to the agents or placed. The predictive dialer software offers a bundle of benefits. The biggest gain is the speed with which it works itself that is otherwise not humanly possible.
Another appreciable advantage is that the system will not lose its value through depreciation as it operates automatically. It is possible to step up the efficiency of operation by 300% even in big call centers, which handle thousands of call every day.
Although it appears to be a hard task, but this is achievable. Most of the business organizations can use this technology beneficially for increasing quality of their business more efficiently. Even the productivity gains can surpass the achievements of all the times and can be maintained.
One may be anxious to know the necessity of using predictive dialer software particularly for a call center. The software is capable of filtering all customer data base of contacts to provide all potential leads and discards inactive contacts. The process involves the identification of incorrect numbers, segregating and indicates them by flagging. Thus the data is updated regularly and is most reliable.
As predictive dialer software makes the system work automatically, it is cost effective as a less number of operators is required to handle the call center. The employees have more time in serving the callers. Thus it improves the overall efficiency of a call center and reduces the operational costs.

More Predictive Dialer Articles

Pompano, Florida — August 9, 2007

Promero’s ProStar Smart8 www.promero.com/smart8.asp intelligent call routing provides companies the ability to route inbound 800 calls automatically to a proper distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time. Smart8 can be used with any carrier or telco provider. With version 2.1, intelligent call routing rules and filtering capabilities are greatly enhanced with routing based on NPA/NXX carrier prefixes. Also, intelligent round robin routing within Zip codes and sales teams are included.

“The latest version of Smart8 is a further example of Promero’s continued pursuit of state of the art hosted call center software and solutions,’ commented Gregg Troyanowski, president of Promero. “Sales cycles start with an inbound call and end with a sale or lost sale. The Promero product suite of Smart8, Oracle’s Contact Center Anywhere, and ProStar CRM is cost effective hosted call center solution that manages the entire life cycle of the sales opportunity. ‘

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle Contact Center Anywhere, please visit Web site at http://www.oraclecontactcenteranywhere.com

About Promero, Inc

Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero markets the virtual call center solution that incorporates Oracle’s Contact Center Anywhere, ProStar CRM and ProStar Lead Manager (formerly known as iLeadMachine) as ProStar OnDemand www.promero.com/ondemand.asp Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(@)promero.com

###

More Hosted Call Center Press Releases

inContact eliminates the need for a big upfront capital expenditure. See how Customer Service Initiative uses it to help their clients.