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Mesa, AZ, — February 15, 2007

Data-Tel Info Solutions announced today that their new office in Santo Domingo, Dominican Republic is officially open. This location will be managed by Mirla Lara, Data-Tel’s Regional Sales and Operations Director,.

With the rapidly developing call center market in the Dominican, Central and South America, Data-Tel has established a centralized location for regional business involvement and customer relationships. The new office will focus on support and sales, while bringing new opportunities and programs to the call center industry.

One of the new facets of Data-Tel’s expansion is to bring new call center opportunities to this region. Data-Tel will not only provide technology, but also bring business to the call centers and truly become partners with their clients. They will assist in the management of the technology and campaigns to help ensure their success. Data-Tel’s outsourcing services will be facilitated by using one of many affiliated call centers in the region. Bilingual agents, intensive management and extensive training will ensure success for call campaigns.

“Having a local presence with a bilingual staff is crucial to the communication and success of our clients in the Dominican. This is a major step towards Data-Tel’s involvement with the international contact center community,” said G.L. Scott Murray, C.E.O

Data-Tel’s new location:

Plaza Royal

Ave. Maximo Gomez

#33 Local 209 2do. Nivel

(frente a la Universidad UTESA)

Santo Domingo, Rep. Dom.

Phone: 809-682-0514

About Data-Tel

Data-Tel Info Solutions is a privately held contact center software development company with headquarters in Mesa, Arizona. Founded in 1991, by G.L. Scott Murray, Data-Tel has systems throughout North America, Central and South America, the Caribbean, Southeast Asia and the Pacific Rim.

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Houston, TX — September 20, 2009

At the ERA show in Las Vegas, Nature Trade Center Inc. of Naples, Florida offered live presentations during the conference of its latest virtual call center technology – InterActive Operator®. Rob Riess, CEO of Nature Trade said, “InterActive Operator® is literally game changing technology and is the natural evolution in the way companies and consumers will communicate virtually live on line.”

Many of the attendees of the ERA D2C show came looking for new technologies to help them with their Customer Service and Sales Support offerings. Dream Team Direct Inc. CEO Mike Moreau noted “Every contact matters whether it is to provide good customer service or generate revenue through up selling and cross-selling. FutureView’s InterActive Operator ® enables marketers to provide its customers with a ‘human touch’ unparalleled in today’s virtual call center environment.”

The partnership between FutureView and Nature Trade elicited interest from a variety of different industries looking to increase their presence on the internet to support their direct marketing strategies. Jason Pace, CEO of FutureView Technologies, Inc. added “FutureView is experiencing tremendous adoption across many vertical markets with InterActive Operator®. The success stories include increased sales percentages, higher rates of first call resolution and growing customer retention.”

About FutureView Technologies

FutureView Technologies is a global leader in video agent technologies and services that enable enterprises to easily create more personal, profitable sales and customer service relationships. All of FutureView’s products are pending patent approval, based on our proprietary, IP-based video development toolkit. FutureView Technologies Global Headquarters is in Houston, Texas. Other locations include, Glasgow, Scotland; London, England and Washington D.C. For more information about the InterActive Operator system visit – www.futureviewtech.com

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Dublin, Calif. — August 1, 2008

PSS, one of America’s fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

“PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace,” said Todd Funk, CEO of PSS. “We’re delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan.”

About PSS

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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VIPdesk

Alexandria, VA — August 28, 2009

VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.

This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:

What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities

“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”

Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.

About VIPdesk and VIPdesk Connect:

VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

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More Virtual Call Center Press Releases

Tutorial by Hostcomm showing how to load data onto the hosted dialer using custom list upload. www.hostcomm.co.uk

This is the first video in our employment assistance series. This presentation aims to inform Filipino applicants about some of the many benefits of working in a call center. To keep posted with our updates, please subscribe. We will continually produce these video articles to continually…

Timepass… Enjoy!!!
Video Rating: 5 / 5

How Supervisors Benefit From Using the Oracle Contact Center Anywhere Call Center Software

It is fortunate for contact center supervisors that the Oracle Contact Center Anywhere comes fitted with special integrated supervisory tools so that their mission of providing optimal customer service, yet being able to maintain an efficient and quality call center service, becomes less arduous and more realistic to achieve. Oracle Contact Center Anywhere is offered through Promero.

One beneficial feature of this call center software is the Supervision Manager interface which allows supervisors to choose the right framework to supply the correct data at the right point in time. With this feature, supervisors can come up with pertinent decisions in real time so that both call center performance and customer service can be addressed properly.

The Supervision Manager is a Web-based service which can be used by supervisors from anywhere in the world provided that Internet access is available. If you are a supervisor on a business trip, you can check on the activities of your agents at any time of your work day and from anywhere you can get Internet access (even within your hotel room, if they have Net access that is.) This virtual call center feature allows supervisors to set up a mobile office anywhere, which makes the Oracle Contact Center Anywhere a friend of all mobile office workers everywhere. It also allows agents to stay in touch with their supervisors at any time of day, regarding any problem or issue that may crop up.

It is equally good that a call center technology set for quality assurance purposes (such as call monitoring) come as a basic part of this call center software package. This allows you big savings that would otherwise go to paying for additional fees or for third-party integration. As an integrated-by-design software design model, this call center solution permits you to monitor calls by audio, or by looking in on what is happening to the desktop of the agent while listening in on the call as it is being conducted. If you are the supervisor and you see a crisis approaching (such as when one of your agents finds it hard to answer client queries), you can take advantage of the barge-in capability so that you can directly answer the questions of the client yourself. If necessary, you may even assume control over the desktop screen of that agent – and thus save a potential sale from being abandoned due to confusion on the part of the client and your agent. Features like this prevent misunderstandings from developing.

Another great feature you can examine on the Oracle Contact Center Anywhere call center software is the quality monitoring feature which is also known as the Whisper Coaching feature. This permits you to guide the agent through a call without letting the client hear your end of the discourse.

As you can see, supervisors may find their job as supervisor a lighter burden to carry daily with this virtual call center solution called the Oracle Contact Center Anywhere product. Promero is currently an Oracle Certified Partner, which explains why they can afford to offer this product.

LEWISTON, Maine — July 30, 2010

Crestline Custom Promotional Products, a direct marketing promotional products company known for its effective, economical product selection and effortless, stress-free ordering process, has announced that it will extend its operating hours in order to make it even easier for customers to find the right promotional products for their needs.

Effective Monday, August 2, Crestline’s friendly and knowledgeable certified promotional consultants will be available Monday through Friday, from 8 a.m. until 8 p.m., Eastern Time. The extended operating hours will allow Crestline to better serve its customers, particularly those doing business in the Pacific and Mountain time zones.

“Too often, east coast companies operate strictly on east coast time, but Crestline’s mission is to be available to all of our customers, wherever they are,” said Casey Wright, vice president and general manager of Crestline.

“We realize when it is 5 p.m. here in Maine, many of our customers in California or Washington are still in the middle of their workday. By keeping our phones open later, we’re ensuring that there is always a certified promotional consultant on-hand whenever our customers need us.”

Customers can speak with a Crestline certified promotional consultant by calling 1-866-488-4975. Crestline certified promotional consultants are not only trained to help customers choose the most effective promotional items for their specific needs, but also to help craft a winning promotion, from start to finish.

About Crestline:

Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Primarily serving the business-to-business sector, Crestline’s highest objective is to provide superior customer service, making the ordering process as straightforward and hassle-free for clients as possible. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive website, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com.

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Comstor to Distribute Cisco Unified Computing System Worldwide, Ushering in New Data Center Opportunities for Resellers

TARRYTOWN, NY–(Marketwire – November 2, 2009) – Westcon Group, Inc., the leading specialty distributor in networking, convergence, security and mobility, today announced that its Comstor Worldwide organization will distribute the groundbreaking Cisco Unified Computing System (UCS) solutions to qualified channel partners around the world. Comstor will deliver the Cisco UCS solutions to mid-market-oriented Cisco channel partners, supporting them through its solutions programs and advanced training opportunities.

Cisco’s new UCS platform offers many operational benefits, especially for mid-market companies looking to decrease their IT hardware footprints and power consumption. Cisco UCS integrates network, computational, storage access and virtualization elements into a single cohesive system — resulting in simplified system management, higher performance and greater availability.

Bill Corbin, executive vice president, Comstor Worldwide, commented: “Cisco’s UCS is another example of how Cisco is driving opportunity in the channel by introducing disruptive technologies. The Unified Computing System, which integrates seamlessly into existing data center environments, has already proven to deliver tangible business benefits while lowering operational costs. Comstor Worldwide has the global infrastructure and networking knowledge to fully support Cisco’s ambitious undertaking — which we fully expect will result in market opportunities in the virtualization and data center markets.”

Dave O’Callaghan, vice president of distribution, worldwide channels at Cisco, commented: “As one of our global distribution partners, Comstor has an important role to play in the successful rollout and adoption of our virtualization and data center technologies. Our mutual channel partners will benefit as Comstor Worldwide aligns its global operational infrastructure and becomes a proactive ambassador of Cisco Unified Computer System solutions.”

“We recognize that virtualization and unified computing technology represent the next frontier in data center efficiency,” said Patrick Vardeman, vice president and general manager of Houston-based Accudata Systems, Inc. “As a distributor, Comstor has always been an early adopter and an enabler for our business. They have the reach, infrastructure, knowledge and established best practices to help us capitalize on the very real market opportunity that the Cisco UCS infrastructure represents.”

Comstor Worldwide will be introducing robust programs and services offerings around Cisco’s UCS solution platform over the coming weeks and is currently developing sophisticated global training centers to accelerate regional market penetration. Cisco-focused resellers looking for more information on UCS should contact their local Comstor sales representative.

About Westcon Group

Westcon Group, Inc. is the leading specialty distributor in networking, security, mobility and convergence for leading technology vendors, including Cisco, Nortel and Avaya, Inc. Through its Westcon, Comstor and Voda One business practices, Westcon Group sells products and services to resellers, systems integrators and service providers. Westcon Group has particular expertise in the convergence of voice, data and video applications and technologies, including voice-over Internet protocol, or VoIP, security for networking and communications systems, remote access, Internet and e-business, virtual private networks, videoconferencing and wireless connectivity. For more information, visit www.westcongroup.com.

Lewiston, Maine — July 26, 2010

Crestline Custom Promotional Products, a direct marketing promotional products company that trades on its easy, stress-free ordering process, recently retooled the search feature on its website in order to make online shopping as effortless as possible.

“Our aim is to make the purchase and deployment of promotional products effortless, effective and economical, so that businesses find new markets and make their brand more recognizable. Our new website search feature is just one way we make the ordering experience easy and enjoyable,” said Casey Wright, vice president and general manager of Crestline.

In addition to allowing customers to search among thousands of unique custom promotional products by keyword or item number, Crestline’s new search functionality allows website users to sort their results by price, the number of production days required, the minimum purchase quantity, material, and by whether or not the item is on sale or closeout. By narrowing their search results according to their preferences, customers will find it easier than ever to zero in on exactly the right promotional product to meet their needs.

If customers still don’t see what they’re looking for after using Crestline’s enhanced search feature, they can contact a certified promotional consultant by using the new online Live Chat feature, or by calling 1-866-488-4975. The products featured on www.crestline.com reflect just a small fraction of the hundreds of thousands of promotional items Crestline has access to through its network of thousands of suppliers. Crestline certified promotional consultants are not only trained to help customers choose the most effective promotional items for their specific needs, but also to help craft a winning promotion, from start to finish.

About Crestline:

Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Primarily serving the business-to-business sector, Crestline’s highest objective is to provide superior customer service, making the ordering process straightforward and hassle-free. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive website, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com.

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